Problem Solving Guidelines
1.Define the Problem2.Analyze the Problem/potential
causes3.Generate possible solutions4.Analyze the solution5.Select the best solution6.Plan the course of action7.Verify if the problem has been
resolved or not
What is Conflict?
• A disagreement through which parties involved perceive a threat to their needs, interests, or concerns
5 Dimensions of Conflict:1) Parties involved
2) Sources – what is the conflict over?
3) Relationships between parties involved
4) History – duration, frequency, intensity
5) How we choose to deal with the conflict
How Do Conflicts Occur?• Misunderstandings
• Defending Turf
• Not Feeling Heard
• Hurt Feelings
• Escalations
Communication Danger Signs
1) Escalation – Responding back and forth negatively with each other leads to increased anger and frustration
Communication Danger Signs
2) Invalidation- Putting down the thoughts, opinions, or character of another often causes more damage than we realize
Communication Danger Signs
3) Negative Interpretation- Making negative and unfair assumptions about what another person was thinking
Communication Danger Signs
4) Withdrawl or Avoidance – Anything from getting up and leaving the room to tuning out or shutting down during an argument
Avoiding(Will it go
away?)
Avoiding(Will it go
away?)
Obliging(Accommodating)
Obliging(Accommodating)
Dominating(Force and power to resolve conflict)
Dominating(Force and power to resolve conflict)
Integrating(Cooperative, both sides are
satisfied)
Integrating(Cooperative, both sides are
satisfied)
Compromising(Each party gives so each wins and
loses)
Compromising(Each party gives so each wins and
loses)
Avoiding(Will it go
away?)
Avoiding(Will it go
away?)
Obliging(Accommodating)
Obliging(Accommodating)
Dominating(Force and power to resolve conflict)
Dominating(Force and power to resolve conflict)
Integrating(Cooperative, both sides are
satisfied)
Integrating(Cooperative, both sides are
satisfied)
Compromising(Each party gives so each wins and
loses)
Compromising(Each party gives so each wins and
loses)
Conflict Management Styles
Conflict Management Styles
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