MANAGING THE MULTIGENERATIONAL
LIBRARY:WORKFLOWS, MULTIGENS
& TECH CHANGEColleen S. Harris
Head of Access ServicesUniversity of Tennessee at Chattanooga
[email protected]://guardienne.blogspot.com
THE VETERANS: DOB 1900-1943
Moving on up…or not The “Job Well Done” generation Traditional “family values” and “work ethic” generation Hourly work to earn wage, not reward based on outcomes
Photo by Alan Light: http://www.flickr.com/photos/alan-light/211193458/
BABY BOOMERS: DOB 1943-1960 Raised during
positive, optimistic time of economic expansion
Altered traditional family roles
Accumulated debt Original
“workaholics” Largest part of
workforcehttp://alumni.indiana.edu/magazine/issues/200701/abbieroad.shtml
GEN X: DOB 1960-1980 Sociopolitically
aware Economic free
agents Outcome oriented Fast feedback Work/Life balance
http://sevensassysisters.com/wp-content/uploads/2010/07/Judd-Nelson-225x300.jpg
GEN Y: DOB 1980-1994
Multitaskers Work in teams Tech facile Enthusiasm Internal
gratification> reward High need for praise Opportunity job-
hoppers Outnumber Gen X 80
million to 44 million
http://youngwomenmisbehavin.com/2009/12/07/misbehavin-notification-gen-y-gets-some-needed-attention/
MILLENIALS/GEN-M: DOB POST-1994
Tech facilityAdaptableCreativeInability to concentrate
on one thing at
length/ bornmultitaskers
STRESSORS
http://gawker.com/#!5646092/sad-keanu-eats-a-cupcake
http://www.weirdpicturearchive.com/pics/rk-possum.php
3 WORKFLOW FACTORS
TECHNOLOGY SKILL SETS INFRASTRUCTURE
ELECTRONIC COURSE RESERVESInfrastructure & Skill-set Issues
Infrastructure Job descriptions Management
assumptions Workplace culture
Skill Sets
http://www.cyberdesignz.com/blog/wp-content/uploads/2009/12/website-design-factors.jpg
Webscale Management System(WMS)Technology
PENDING ILL UNIT REVAMP: Trifecta
• Technology• Infrastructure• Skill Sets
http://www.imageware.de/en/solutions/book-scanner/bookeye-4-kiosk/
TAKEAWAYS FOR WORKFLOW REDESIGN
TECHNOLOGY SKILL SETS
INFRASTRUCTURE PERSONALITY/GENERATIONAL
FACTORS
Colleen S. HarrisHead of Access Services
University of Tennessee at Chattanooga
[email protected] on most social networks
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