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1970 ~
Start of Quality strategy (Q Strategy) warded Japan Quality Management Award
1980 ~
Start of SWQC (Software QC) Program Opening of Hibiya Showroom Establishment of PIC (Personal Computer Information Center) 1985 Convocation of NEC International ZD Convention 1987 Start of Customer Service Total Inspection Movement
1990 ~
1990 Announcement of Corporate Philosophy and Management Commitment 1991 Change of entire organization to customer-oriented system Establishment of Customer Satisfaction Promotion Committee Start of First Customer Satisfaction Forum 1992 Announcement of customer Satisfaction Management Concept Publication of Customer Satisfaction Management Guide 1993 Establishment of Customer Satisfaction Research Group 1994 Thorough implementation of CS as major management Policy 1996 Awarded First Japan Quality Award (Semiconductor Business Group)
2000 ~
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