Chart ReportChart ReportThe Sectoral e-Business Watch Survey 2007The Sectoral e-Business Watch Survey 2007
Version 1.0Version 1.0
European Commission
Directorate General Enterprise and Industry
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
About the Sectoral eBusiness Watch
Background
The Sectoral e-Business Watch" (SeBW) studies the adoption, implications and impact of electronic business practices in different sectors of the economy. It continues activities of the preceding "e-Business W@tch" which was launched by the European Commission, DG Enterprise and Industry, in late 2001, to support policy in the fields of ICT and e-business. The SeBW is based on a Framework Contract and Specific Contract between DG Enterprise and Industry and empirica GmbH, running until June 2008, with a possible extension of 16 months for two times.
Objectives
In ICT-related fields, DG Enterprise and Industry has a twofold mission: to enhance the competitiveness of the ICT sector, and to facilitate the efficient uptake of ICT for European enterprises in general. The services of the SeBW contribute to achieving these goals, by supporting informed policy decision-making in these fields. Specific objectives are:• to assess the impact of ICT on enterprises and industries• to highlight barriers for ICT uptake• to identify policy challenges • to provide a platform for debate of related issues.
Contact and further information
e-Business Watch European Commission c/o empirica GmbH DG Enterprise & Industry Oxfordstr. 2, 53111 Bonn BE-1049 Brussels Germany BelgiumFax: (49-228) 98530-12 Fax: (32-2) 2967019 [email protected] [email protected].
Approach
The SeBW uses a combination of methods for data collection and analysis, including case studies, representative telephone surveys among decision-makers in European enterprises ("e-Business Survey") and econometric analysis.
In 2007/08, six sector studies and four cross-sector studies on specific ICT topics have been conducted.
This Chart Report presents results of the e-Business Survey 2007 in manufacturing sectors (in the chemical, steel and furniture industries), in the retail and in the transport & logistics services industries. The sector studies with more background and analysis, and further resources such as brochures and Table Reports, can be downloaded from the website at www.ebusiness-watch.org.
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Sector profile: The chemical, rubber and plastics industry
In the chemical, rubber and plastics (CRP) industry, the main impact of ICT is as an enabler of process innovation in production, supply chain management and B2B trading processes. As international competition increases, notably from Asian competitors, the correct e-business strategy will be important to establish a global market presence.
Companies in the CRP industries use ICT for a broad range of applications along the value chain: for procurement, in production, to support inbound and outbound logistics, for marketing, sales and customer service. However, there is still a substantial digital divide between the advanced practices of large firms and the simpler forms of e-business predominant in most of the small companies. This creates a "chicken-and-egg" problem: asked why they do not use e-business more intensively, 60% of those companies said it was "because their customers and suppliers are not yet prepared for it". As a result, 45% of the sector's firms report that their data exchanges with business partners are still mainly paper-based.
Further progress in standardised data exchange will, however, be important for the sector's competitiveness. It is a pre-condition for optimising supply chain management. Legacy systems are an issue: close to 50% of large firms and 30% of medium-sized ones use EDI. XML-based exchange formats such as those offered by CIDX (the Chemical Industry Data Exchange) could facilitate e-business uptake. Outsourcing business processes as well as connecting to other companies via specialised "B2B hubs" such as Elemica is another opportunity for companies.
The manufacture of chemicals, rubber and plastics covers business activities as specified in NACE Rev. 2 Divisions 20 and 22.
NACE 24
NACE 25
Chemicals, chemical products and man-made fibresRubber and plastic products
Total employment (EU-27, 2004): about 3 million
% of employees working in SMEs: 37 %
While the chemical industry, and in particular the manufacture of basic chemicals, is dominated by large enterprises, the rubber and plastics products industries are characterised by a much larger number of small and medium-sized enterprises, many of which are highly specialised. The sector is a major supplier to many other industries, thus playing an important role in industrial competitiveness as a whole.
(Source: Eurostat SBS, most recent available figures)
Fact Box
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA, N=911 (total); for A3: Question A1=Yes (firms with internet access), excl. Don’t know, N=777.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A.1a: "Does your company have access to the internet?"; A3: “What is the maximum bandwidth of your internet connection available for download?”; A.1b: “What percentage of your employees have access to the internet at their workplace?
A.1 Internet access and connection type
Chart A.1b: % of employees with internet access at their workplace
Chart A.1a: % of companies with internet and broadband access
100
100
100
99
100
100
100
46
63
34
38
44
50
47
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Internet access Bandwidth: > 2Mbit/s
45
61
35
0
35
38
50
64
24
24
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
A.2 Intranet and extranet adoption
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions: A4: "Does your company have (a) a Local Area Network, that is a LAN; (b) a Wireless LAN; (c) its own website on the internet; (d) an Intranet within your business with access restricted to employees; (e) an Extranet with access restricted to business partners?"
Chart A.2a: % of companies with an Intranet Chart A.2b: % of companies with an Extranet
69
79
63
0
36
58
85
82
36
31
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
24
33
17
0
12
19
31
17
10
9
0 10 20 30 40 50
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
A.3 Wireless LAN adoption and remote access
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A4: "Does your company have (b) a Wireless LAN?“A5: "Can employees of your company access your computer system remotely from outside the company, for instance from home, from a hotel or while travelling?
Chart A.3a: % of companies with a wireless LAN Chart A.3b: % of companies enabling remote access to their computer network
58
66
52
0
32
47
70
80
30
30
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
77
81
75
0
39
68
90
89
37
30
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
B.1 Adoption of MRP and ERP systems
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A11: " Do you use an MRP system, that is Material Requirements Planning?" A7: "Do you use… (a) an ERP system, that is Enterprise Resource Planning?“
Chart B.1a: % of companies with an MRP system Chart B.1b: % of companies with an ERP system
49
60
41
0
13
34
62
35
16
12
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
68
68
67
0
27
61
80
36
33
21
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
B.2 Adoption of SCM and CRM systems
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A7: "Do you use… (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system?“
Chart B.2a: % of companies with an SCM system Chart B.2b: % of companies with a CRM system
39
44
36
0
12
24
52
36
14
10
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
40
44
38
0
18
30
53
35
13
14
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
B.3 Use of CAD and CAM systems
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A10: "Do you use (a) a CAD - Computer Aided Design system?”A11: " Do you use …(a) a CAM system, that is Computer Aided Manufacturing?"
Chart B.3a: % of companies with a CAD system Chart B.3b: % of companies with a CAM system
63
51
71
0
34
57
73
58
54
55
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
31
32
31
0
13
22
36
27
15
20
0 10 20 30 40 50
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
58
54
55
64
57
22
10
16
26
45
25
12
18
29
36
0 15 30 45 60 75
CRP (EU-7)
10-49
50-249
250+
USA
eInvoicing (receiving): as PDF documents
eInvoicing (receiving): system-to-system
eInvoicing (receiving): web based
C.1 e-Invoicing
Chart C.1a: % of companies sending eInvoices Chart C.1b: % of companies receiving eInvoicesBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B5: “’Which of the following do you do when you send invoices? (a) send invoices as PDF documents?, (b) directly from your computer system to that of a customer?, (c) issue online-invoices?" B6: And when you receive invoices from suppliers? (a) receive invoices from suppliers as PDF documents?, (b) send invoices directly from their computer system to your system?, (c) issue online invoices?“
49
35
48
54
41
33
13
25
40
43
5
2
4
8
27
0 15 30 45 60 75
CRP (EU-7)
10-49
50-249
250+
USA
eInvoicing (sending): as PDF documents
eInvoicing (sending): system-to-system
eInvoicing (sending): web based
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
C.2 Methods of data exchange – electronic vs. paper-based
Chart C.2a: % of electronical data exchange Chart C.2b: Share of e-Business processesBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B11: “ Are your orders and related messages… (1) mostly processed and exchanged electronically, (2) mostly processed and exchanged in paper based format, (3) mostly electronically processed internally, but then exchanged in a paper-based format.“F1: “Would you say that most of your business processes are conducted as e-business, a good deal of them, some, or none?”
27
17
28
31
47
34
50
35
28
17
39
33
37
41
36
0 20 40 60 80 100
CRP (EU-7)
10-49
50-249
250+
USA
Data exchange: mostly electronically
Data exchange: mostly paper based
Data exchange: mixed
8
5
11
9
12
20
16
19
24
19
46
47
45
44
46
26
32
25
23
23
0 20 40 60 80 100
CRP (EU-7)
10-49
50-249
250+
USA
eBiz share: most processes
eBiz share: good deal of processeseBiz share: some processes
eBiz share: none
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
C.3 Impact of suppliers & customers on e-business
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B13: "Has your company ever experienced pressure from customers that your ICT solutions or data exchange formats should be adapted to comply with their requirements?”B15: "Has your company experienced pressure from suppliers that your ICT solutions or data exchange formats should be adapted to comply with their requirements?“
21
26
17
0
5
20
24
14
5
8
0 10 20 30 40 50
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chart C.3a: % of companies which experienced pressure from suppliers to adapt their ICT systems or data exchange formats
59
66
53
0
60
61
61
94
34
52
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chart C.3b: % of companies which experienced pressure from customers to adapt their ICT systems or data exchange formats
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
D.1 Companies placing orders online
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total); for D.1b: Question B1 = Yes (firms ordering online), excl. Don’t know, N=562.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B1: "Does your company use the internet or other computer-mediated networks to order goods or services from suppliers online, not counting manually typed e-mails?";B2: "Please estimate the percentage of orders your company places online.“
Chart D.1b: % of companies (out of those that order online) saying that the share of goods ordered from suppliers online is … % of their total orders
Chart D.1a: % of companies ordering online
26
13
134
44
Share of orders placedonline: <5%
Share of orders placedonline: 5-10%
Share of orders placedonline: 11-25%
Share of orders placedonline: 26-50%
Share of orders placedonline: >50%
70
68
71
0
58
70
71
72
58
54
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
D.2 Companies receiving orders online
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total). for D.2b: Question B3 = Yes (firms ordering online), excl. Don’t know, N=294..
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B3: "Can customers order goods or services from your company online on the internet or through other computer-mediated networks?"; B4: "Please estimate the percentage of orders you receive online."
Chart D.2b: % of companies (out of those that receive orders online) saying that the share of orders received online is … % of total orders
Chart D.2a: % of companies accepting orders from customers online
18
11
16
29 26
Share of orders receivedonline: <5%
Share of orders receivedonline: 5-10%
Share of orders receivedonline: 11-25%
Share of orders receivedonline: 26-50%
Share of orders receivedonline: >50%
33
31
34
0
33
35
34
65
25
31
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
D.3 Use of e-catalogues and Secure Server Technology
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:C2: "Does your company have an electronic catalogue which describes your products or services based on a certain industry standard for e-catalogues?“C5: " Is your company using secure server technology, for example SSL, TLS or a comparable technical standard?“
Chart D.3b: % of companies using Secure Server Technology (such as SSL or TLS)
Chart D.3a: % of companies with an e-catalogue
14
14
15
0
18
17
15
35
15
24
0 10 20 30 40 50
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
58
62
55
0
35
53
66
84
34
34
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
D.4 e-Collaboration with business partners
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B9: "Does your company share information on inventory levels or production plans electronically with business partners?"B10: "Does your company use software applications OTHER THAN e-MAIL to collaborate with business partners in the design of new products or services?“
Chart D.4b: % of companies using software to collaborate with business partners in the design of new products or services
Chart D.4a. % of companies sharing information on inventory levels with business partners
24
27
22
0
10
18
31
21
12
9
0 10 20 30 40 50
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
23
29
19
0
10
18
28
41
10
10
0 10 20 30 40 50
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
E.1 Employment of ICT practitioners and outsourcing of ICT services
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:E1: "Does your company currently employ ICT practitioners? These are persons who were hired primarily to take care of the company's ICT infrastructure.“E4: "In the past 12 months, has your company outsourced any ICT services to external service providers which were previously conducted in-house?“
Chart E.1b: % of companies having outsourced ICT services in the past 12 months
Chart E.1a: % of companies employing ICT practitioners
45
50
42
0
14
40
59
47
24
18
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
30
31
28
0
26
34
35
33
22
21
0 10 20 30 40 50
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
E.2 ICT budget trend and ICT investmentsBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:E6: "In the forthcoming financial year, do you expect your company’s ICT budget to increase, decrease or will it roughly stay the same?"; E7:"Will it increase up to 10% or more than 10%?"; E8: "Will it decrease up to 10% or more than 10%?"; E9: "Did your company make investments in ICT during the past 12 months, for example for new hardware, software or networks?“
Chart E.2b: % of companies having made investments in hardware / software in the past 12 months
Chart E.2a: % of companies planning to increase / decrease their ICT budget
11
77
13 8ICT budget: increase by>10%
ICT budget: increase by 1-10%
ICT budget: remainsunchanged
ICT budget: decrease by 1-10%
ICT budget: decrease by>10%
83
83
83
0
66
84
88
72
70
64
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Steel (EU-7)
Furniture (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
F.1 ICT and innovationBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total); D2/4 only asked when D1/3 = Yes, N=396/409.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:D1: "During the past 12 months, has your company launched any new or improved products or services?“; D2: "Have any of these been directly related to or enabled by ICT?“; D3: "During the past 12 months, has your company introduced any new or improved internal processes?“; D4: "Have any of these been directly related to or enabled ICT?"
Chart F.1b: % companies having introduced new processes in the past 12 months
Chart F.1a: % of companies having introduced new products in the past 12 months
20
24
18
13
15
27
15
55
57
54
38
50
61
35
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
ICT enabled product innovation
Product innovation
41
41
40
19
37
48
21 30
62
53
38
57
54
56
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
ICT enabled process innovation
Process innovation
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
F.2 Perceived importance of emerging technologies
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F7: "How relevant are the following technological developments for your company? Is the topic of (…) very relevant, partly relevant, or not relevant for you? And the topic of (...)? (b) mobile applications, for example data communication via mobile devices, (c) Web 2.0, for example blogs and social networking technologies?"
2
1
3
3
4
3
15
21
22
20
17
19
24
29
0 10 20 30 40 50
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Web 2.0: highly relevant Web 2.0: partly relevant
Chart F.1a % of companies seeing Web 2.0 as highly / partly relevant for their business
27
38
19
10
23
34
28
39
31
44
39
41
37
50
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Mobile applications: highly relevant
Mobile applications: partly relevant
Chart F.1b: % of companies seeing mobile applications as highly / partly relevant for their business
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
37
42
33
22
37
42
33
32
27
35
37
37
29
34
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Future ICT impact on administration and accounting (high)
Future ICT impact on administration and accounting (medium)
G.1 Expected ICT impact on management and administration
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?"
Chart G.2a: % of companies expecting a high / medium impact of ICT on administration and accounting
31
37
27
14
32
37
22
29
22
34
33
34
28
35
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Future ICT impact on management and controlling (high)
Future ICT impact on management and controlling (medium)
Chart G.1a: % of companies expecting a high / medium impact of ICT on management and controlling
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
G.2 Expected ICT impact on production and logistics
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?"
Chart G.2a: % of companies expecting a high / medium impact of ICT on production
Chart G.2b: % of companies expecting a high / medium impact of ICT on logistics
27
25
27
17
30
31
21
33
39
29
28
29
34
39
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Future ICT impact on production (high)
Future ICT impact on production (medium)
43
53
37
17
39
52
16
25
20
28
32
34
20
45
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Future ICT impact on logistics (high)
Future ICT impact on logistics (medium)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
G.3 Expected ICT impact on marketing and customer services
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=911 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?"
Chart G.3b: % of companies expecting a high / medium impact of ICT on customer sevice
Chart G.3a: % of companies expecting a high / medium impact of ICT on marketing
24
28
21
21
27
25
10
40
36
43
34
38
42
46
0 15 30 45 60 75
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Future ICT impact on marketing (high)
Future ICT impact on marketing (medium)
33
44
26
22
27
39
28
36
33
38
32
42
35
17
0 20 40 60 80 100
CRP (EU-7)
Chemicals
Rubber & Plastic
10-49
50-249
250+
USA
Future ICT impact on customer service (high)
Future ICT impact on customer service (medium)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Sector profile: The steel industry
In the steel industry, the main impact of ICT is on process efficiency along the value chain. However, the use of ICT directly for transactions, i.e. for procurement and sales, is limited. The steel industry is currently experiencing an unprecedented upturn, but international competition is increasing, notably from China. e-Business may be important for European steel enterprises to remain competitive.
Steel firms use ICT mainly for streamlining business processes. For example, the majority (76%, employment-weighted) have a software application to manage the placement or receipt of orders, and 59% have an Enterprise Resource Planning (ERP) system. However, the use of ICT for direct transactions is limited. Steel firms representing 66% of the sector’s employment procure goods online, but raw materials are mainly bought offline. Due to the complex specificities of steel products, only 28% of the steel companies (employment-weighted) sell goods online. e-Marketplaces, which were supposed to facilitate steel trade, were not successful in the industry.
A main driver to adopt ICT and e-business may be competition. Two thirds (65%) of the steel companies in the survey said that “rivalry in the market is increasing”. Demands from customers to adopt particular e-business solutions also play a role in the steel industry, as 22% of the firms confirmed. In any case, compared to competitors in the US, European steel companies need to catch up in terms of e-business. For example, the level of steel firms procuring online is considerably higher in the US (firms representing 92% of employment versus 66% in the EU).
The manufacture of basic steel and iron products covers business activities as specified in NACE Rev. 2 Groups 24.1-3 and Classes 24.51-52.
NACE 27.1
NACE 27.2+3
NACE 27.51+52
Manufacture of basic iron and steel and of ferro-alloys
Manufacture of tubes, pipes, hollow profiles and related fittings, of steel + other first processing of iron and steel
Casting of iron + steel
Total employment (EU-27, 2004):
776,800
% of employees working in SMEs:
34% (in complete Division 24 of NACE Rev. 2,i.e. including basic metals other than iron andsteel)
While small and medium-sized enterprises (SMEs) account only for around 20% of the value added in NACE Rev. 2, 24.1-3 (manufacture and first processing of ferrous metals), the contribution of SMEs to value added in group 27.5 (foundries) is much larger, more than 50%. The steel industry is a major supplier to many other industries, in particular automobiles, construction and household appliances. It thus plays an important role for the general competitiveness of the European economy.
(Source: Eurostat SBS, most recent available figures)
Fact Box
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
30
25
25
38
22
26
29
45
36
24
0 10 20 30 40 50
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA, N=449 (total); for A3: Question A1=Yes (firms with internet access), excl. Don’t know, N=367.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A.1a: "Does your company have access to the internet?"; A3: “What is the maximum bandwidth of your internet connection available for download?”; A.1b: “What percentage of your employees have access to the internet at their workplace?”
Chart A.1a: % of companies with internet and broadband access
Chart A.1b: % of employees with internet access at their workplace
100
99
100
100
99
99
34
0
37
51
31
70
40
39
100
0 20 40 60 80 100
Steel (EU-7)
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
Internet access Bandwidth: > 2Mbit/s
A.1 Internet access and connection type
Chemicals Steel Furniture Retail Transport
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Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions: A4: "Does your company have (a) a Local Area Network, that is a LAN; (b) a Wireless LAN; (c) its own website on the internet; (d) an Intranet within your business with access restricted to employees; (e) an Extranet with access restricted to business partners?"
Chart A.2a: % of companies with an Intranet Chart A.2b: % of companies with an Extranet
71
66
75
70
22
48
86
79
43
31
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
21
24
14
25
8
10
21
26
15
9
0 10 20 30 40 50
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
A.2 Intranet and extranet adoption
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A4: "Does your company have (b) a Wireless LAN?“A5: "Can employees of your company access your computer system remotely from outside the company, for instance from home, from a hotel or while travelling?”
Chart A.3a: % of companies with a wireless LAN Chart A.3b: % of companies with remote access
49
50
44
53
23
36
56
79
38
30
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
63
56
68
64
22
60
69
92
49
30
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
A.3 Wireless LAN adoption and remote access
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A11: " Do you use an MRP system, that is Material Requirements Planning?" A7: "Do you use… (a) an ERP system, that is Enterprise Resource Planning?“
Chart B.1a: % of companies with an MRP system Chart B.1b: % of companies with an ERP system
49
34
52
59
6
25
54
26
20
12
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
59
68
55
56
21
47
71
45
38
21
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
B.1 Adoption of MRP and ERP systems
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A7: "Do you use… (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system?“
Chart B.2a: % of companies with an SCM system Chart B.2b: % of companies with a CRM system
27
27
29
24
9
17
37
57
17
10
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
21
16
33
13
7
21
26
33
23
14
0 10 20 30 40 50
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
B.2 Adoption of SCM and CRM systems
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A10: "Do you use (a) a CAD - Computer Aided Design system?”A11: " Do you use …(a) a CAM system, that is Computer Aided Manufacturing?"
Chart B.3a: % of companies with a CAD system Chart B.3b: % of companies with a CAM system
83
81
75
92
41
68
89
79
41
55
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
30
12
25
50
10
22
31
39
16
20
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
B.3 Use of CAD and CAM systems
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Chart C.1a: % of companies sending eInvoices Chart C.1b: % of companies receiving eInvoicesBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B5: “’Which of the following do you do when you send invoices? (a) send invoices as PDF documents?, (b) directly from your computer system to that of a customer?, (c) issue online-invoices?" B6: And when your company receives invoices from suppliers? (a) receive invoices from suppliers as PDF documents?, (b) send invoices directly from their computer system to your system?, (c) issue online invoices?“
39
34
43
34
53
24
8
16
27
52
0
2
1
0
19
0 15 30 45 60 75
Steel (EU-7)
10-49
50-249
250+
USA
eInvoicing (sending): as PDF documents
eInvoicing (sending): system-to-system
eInvoicing (sending): web based
48
50
59
42
60
15
6
11
18
58
17
12
14
15
52
0 15 30 45 60 75
Steel (EU-7)
10-49
50-249
250+
USA
eInvoicing (receiving): as PDF documents
eInvoicing (receiving): system-to-system
eInvoicing (receiving): web based
C.1 e-Invoicing
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Chart C.2a: % of electronical data exchange Chart C.2b: Share of e-Business processesBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B11: “ Are your orders and related messages… (1) mostly processed and exchanged electronically, (2) mostly processed and exchanged in paper based format, (3) mostly electronically processed internally, but then exchanged in a paper-based format.“F1: “Would you say that most of your business processes are conducted as e-business, a good deal of them, some, or none?
31
11
16
38
45
26
59
48
23
9
43
31
36
39
47
0 20 40 60 80 100
Steel (EU-7)
10-49
50-249
250+
USA
Data exchange: mostly electronically
Data exchange: mostly paper based
Data exchange: mixed
C.2 Methods of data exchange – electronic vs. paper-based
10
2
3
16
0
11
12
22
10
14
49
46
48
45
64
31
40
27
30
22
0 20 40 60 80 100
Steel (EU-7)
10-49
50-249
250+
USA
eBiz share: most processes
eBiz share: good deal of processeseBiz share: some processes
eBiz share: none
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B13: "Has your company ever experienced pressure from customers that your ICT solutions or data exchange formats should be adapted to comply with their requirements?”B15: "Has your company experienced pressure from suppliers that your ICT solutions or data exchange formats should be adapted to comply with their requirements?“
Chart C.3b: % of companies which experienced pressure from customers to adapt their ICT systems or data exchange formats
Chart C.3a: % of companies which experienced pressure from suppliers to adapt their ICT systems or data exchange formats
18
20
21
13
1
7
20
45
10
8
0 10 20 30 40 50
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
43
22
43
61
12
35
45
45
26
14
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
C.3 Impact of suppliers & customers on e-business
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). for D.1b: Question B1 = Yes (firms ordering online), excl. Don’t know, N=255..
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B1: "Does your company use the internet or other computer-mediated networks to order goods or services from suppliers online, not counting manually typed e-mails?";B2: "Please estimate the percentage of orders your company places online.“
Chart D.1b: % of companies (out of those that order online) saying that the share of goods ordered from suppliers online is … % of their total orders
Chart D.1a: % of companies ordering online
66
58
63
75
52
67
73
92
62
54
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
35
101
8
47
Share of orders placedonline: <5%
Share of orders placedonline: 5-10%
Share of orders placedonline: 11-25%
Share of orders placedonline: 26-50%
Share of orders placedonline: >50%
D.1 Companies placing orders online
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). for D.2b: Question B3 = Yes (firms ordering online), excl. Don’t know, N=116.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B3: "Can customers order goods or services from your company online on the internet or through other computer-mediated networks?"; B4: "Please estimate the percentage of orders you receive online."
Chart D.2b: % of companies (out of those that receive orders online) saying that the share of orders received online is … % of total orders
Chart D.2a: % of companies accepting orders from customers online
28
30
19
35
25
23
28
39
34
31
0 10 20 30 40 50
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
255
22
1829
Share of orders receivedonline: <5%
Share of orders receivedonline: 5-10%
Share of orders receivedonline: 11-25%
Share of orders receivedonline: 26-50%
Share of orders receivedonline: >50%
D.2 Companies receiving orders online
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:C2: "Does your company have an electronic catalogue which describes your products or services based on a certain industry standard for e-catalogues?“C5: " Is your company using secure server technology, for example SSL, TLS or a comparable technical standard?“
Chart D.3b: % of companies using Secure Server Technology (auch as SSL or TLS)
Chart D.3a: % of companies with an e-catalogue
27
27
23
29
10
20
30
33
18
24
0 10 20 30 40 50
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
54
73
54
38
26
41
63
79
41
34
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
D.3 Use of e-catalogues and Secure Server Technology
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
25
4
20
45
5
17
22
33
13
10
0 10 20 30 40 50
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B9: "Does your company share information on inventory levels or production plans electronically with business partners?"B10: "Does your company use software applications OTHER THAN e-MAIL to collaborate with business partners in the design of new products or services?“
Chart D.4b: % of companies using software to collaborate with business partners in the design of new products or services
Chart D.4a. % of companies sharing information on inventory levels with business partners
21
24
16
23
7
19
23
58
13
9
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
D.4 e-Collaboration with business partners
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:E1: "Does your company currently employ ICT practitioners? These are persons who were hired primarily to take care of the company's ICT infrastructure.“E4: "In the past 12 months, has your company outsourced any ICT services to external service providers which were previously conducted in-house?“
Chart E.1b: % of companies having outsourced ICT services in the past 12 months
Chart E.1a: % of companies employing ICT practitioners
52
29
66
57
11
38
61
13
22
18
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
19
13
37
6
23
19
24
14
28
21
0 10 20 30 40 50
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
E.1 Employment of ICT practitioners and outsourcing of ICT services
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
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Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:E6: "In the forthcoming financial year, do you expect your company’s ICT budget to increase, decrease or will it roughly stay the same?"; E7:"Will it increase up to 10% or more than 10%?"; E8: "Will it decrease up to 10% or more than 10%?"; E9: "Did your company make investments in ICT during the past 12 months, for example for new hardware, software or networks?“
Chart E.2b: % of companies having made investments in hardware / software in the past 12 months
Chart E.2a: % of companies planning to increase / decrease their ICT budget
12
69
0118
ICT budget: increase by>10%
ICT budget: increase by 1-10%
ICT budget: remainsunchanged
ICT budget: decrease by 1-10%
ICT budget: decrease by>10%
85
79
91
83
62
81
88
47
72
64
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Chemical (EU-7)
Furniture (EU-7)
E.2 ICT budget trend and investments
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total). D2/4 only asked when D1/3 = Yes, N=116/154.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:D1: "During the past 12 months, has your company launched any new or improved products or services?" ; D2: "Have any of these been directly related to or enabled by ICT?”; D3: "During the past 12 months, has your company introduced any new or improved internal processes?“; D4: "Have any of these been directly related to or enabled ICT?"
20
30
13
18
5
16
23
19
41
63
34
22
34
30
48
26
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
ICT enabled product innovation
Product innovation
26
26
24
27
13
28
31
38 45
44
34
48
31
37
54
41
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
ICT enabled process innovation
Process innovation
Chart F.1a: % companies having introduced new products in past 12 months
Chart F.1b: % companies having introduced new processes in past 12 months
F.1 ICT and innovation
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
23
18
15
34
5
17
24
14
48
50
64
31
39
43
52
71
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Mobile applications: highly relevant
Mobile applications: partly relevant
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F7: "How relevant are the following technological developments for your company? Is the topic of (…) very relevant, partly relevant, or not relevant for you? And the topic of (...)? (b) mobile applications, for example data communication via mobile devices, (c) Web 2.0, for example blogs and social networking technologies?"
Chart F.1b: % of companies seeing mobile applications as highly / partly relevant for their business
Chart F.1a % of companies seeing Web 2.0 as highly / partly relevant for their business
0
1
0
0
2
1
0
13
14
23
10
10
12
12
18
59
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Web 2.0: highly relevant Web 2.0: partly relevant
F.2 Perceived importance of emerging technologies
Chemicals Steel Furniture Retail Transport
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Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?"
Chart G.1a: % of companies expecting high / medium impact of ICT on management and controlling
Chart G.2b: % of companies expecting high / medium impact of ICT on administration and accounting
36
43
28
38
11
30
48
1
39
43
34
39
31
32
33
14
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Future ICT impact on management and controlling (high)
Future ICT impact on management and controlling (medium)
51
48
44
60
23
32
51
8
35
41
35
32
30
35
41
20
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Future ICT impact on administration and accounting (high)
Future ICT impact on administration and accounting (medium)
G.1 Expected impact on management and administration
Chemicals Steel Furniture Retail Transport
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Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?"
Chart G.2a: % of companies expecting high / medium impact of ICT on production
42
31
42
50
9
23
51
14
30
42
22
28
29
32
27
20
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Future ICT impact on production (high)
Future ICT impact on production (medium)
51
48
55
51
9
29
61
14
29
36
14
39
24
32
27
14
0 20 40 60 80 100
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Future ICT impact on logistics (high)
Future ICT impact on logistics (medium)
Chart G.2b: % of companies expecting high / medium impact of ICT on logistics
G.2 Expected impact on production and logistics
Chemicals Steel Furniture Retail Transport
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Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
SteelChemicals Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=449 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?"
25
28
22
25
11
29
22
1
30
36
26
28
27
25
36
26
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Future ICT impact on marketing (high)
Future ICT impact on marketing (medium)
34
37
48
18
13
25
40
2
32
24
26
45
30
33
25
33
0 15 30 45 60 75
Steel (EU-7)
NACE 27.1
NACE 27.2+3
NACE 27.5
10-49
50-249
250+
USA
Future ICT impact on customer service (high)
Future ICT impact on customer service (medium)
Chart G.3a: % of companies expecting high / medium impact of ICT on marketing
Chart G.3b: % of companies expecting high / medium impact of ICT on customer service
G.3 Expected impact on marketing and customer services
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Sector profile: The furniture industry
In the furniture industry, the main impact of ICT is as an enabler of process innovation in design, production, supply chain management and B2B trading processes. A rapidly changing environment is increasing pressure on EU furniture manufacturers. Product innovation and reduced lead times are the key success factors to remain competitive.
In the furniture industry, e-business is adopted to a lower extent than in the other manufacturing sectors analysed. Fewer individual workers in furniture companies have access to the internet at their workplace than in similar sized companies. The sector's installed base of ERP (enterprise resource planning) systems, an important backbone for B2B integration and cooperation, is low, particularly among small and medium-sized firms. The usage of ICT for B2B exchanges along the value chain for procurement, supply chain management and marketing & sales is also limited, even among the largest companies.
Furniture companies, however, are relatively advanced in the adoption of sector-specific applications in the area of design: CAD systems, 2D and 3D modelling applications. Now the goal is not only to increase the efficiency of the design process, but to foster overall integration with manufacturing and marketing & sales activities, and to exploit design and modelling tools for customer-driven innovation.
Further progress in standardised data exchange will be important for the sector's competitiveness. Furniture manufacturers and retailers may benefit from improved interoperability and standardisation both for the integration of business processes and for the development of B2C and B2B commerce.
The manufacture of furniture covers business activities as specified in NACE Rev. 2 Divisions 36.1
NACE 36.12 NACE 36.13 NACE 36.14
Manufacture of office and shop furnitureManufacture of kitchen furnitureManufacture of other furniture
Total employment (EU-25, 2003):
about 1.2 million
% of employees working in SMEs:
51%
The furniture industry is characterised by a large number of small and medium-sized enterprises, many of which are specialised in one type of furniture.
(Source: Eurostat SBS, most recent available figures)
Fact Box
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA, N=761 (total); for A3: Question A1=Yes (firms with internet access), excl. Don’t know, N=586.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A.1a: "Does your company have access to the internet?"; A3: “What is the maximum bandwidth of your internet connection available for download?”; A.1b: “What percentage of your employees have access to the internet at their workplace?”
Chart A.1a: % of companies with internet and broadband access
Chart A.1b: % of employees with internet access at their workplace
100
100
99
99
100
100
99
46
44
47
37
42
54
71
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Internet access Bandwidth: > 2Mbit/s
A.1 Internet access and connection type
26
33
23
0
23
29
25
33
36
24
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions: A4: "Does your company have (a) a Local Area Network, that is a LAN; (b) a Wireless LAN; (c) its own website on the internet; (d) an Intranet within your business with access restricted to employees; (e) an Extranet with access restricted to business partners?"
Chart A.2a: % of companies with an Intranet Chart A.2b: % of companies with an Extranet
A.2 Intranet and extranet adoption
45
50
43
0
26
51
63
45
43
36
0 15 30 45 60 75
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
14
17
13
0
7
16
23
28
15
10
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A4: "Does your company have (b) a Wireless LAN?“A5: "Can employees of your company access your computer system remotely from outside the company, for instance from home, from a hotel or while travelling?”
Chart A.3a: % of companies with a wireless LAN Chart A.3b: % of companies with remote access
A.3 Wireless LAN adoption and remote access
47
54
44
0
25
52
66
68
38
30
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
50
61
44
0
24
56
67
75
49
37
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A11: " Do you use an MRP system, that is Material Requirements Planning?" A7: "Do you use… (a) an ERP system, that is Enterprise Resource Planning?“
Chart B.1a: % of companies with a MRP system Chart B.1b: % of companies with an ERP system
B.1 Adoption of MRP and ERP systems
23
30
19
0
9
25
42
18
20
16
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
39
38
40
0
16
41
71
20
38
33
0 15 30 45 60 75
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A7: "Do you use… (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system?“
Chart B.2a: % of companies with an SCM system Chart B.2b: % of companies with a CRM system
B.2 Use of SCM and CRM systems
15
16
15
0
9
15
23
24
17
14
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
25
24
26
0
12
23
44
27
23
13
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A10: "Do you use (a) a CAD - Computer Aided Design system?”A11: " Do you use …(a) a CAM system, that is Computer Aided Manufacturing?"
Chart B.3a: % of companies with a CAD system Chart B.3b: % of companies with a CAM system
B.3 Adoption of SCM and CRM systems
72
85
66
0
50
79
93
68
41
54
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
26
33
23
0
17
28
35
26
16
15
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Chart C.1a: % of companies sending eInvoices Chart C.1b: % of companies receiving eInvoicesBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B5: “’Which of the following do you do when you send invoices? (a) send invoices as PDF documents?, (b) directly from your computer system to that of a customer?, (c) issue online-invoices?" B6: And when your company receives invoices from suppliers? (a) receive invoices from suppliers as PDF documents?, (b) send invoices directly from their computer system to your system?, (c) issue online invoices?“
57
46
54
78
39
12
11
14
11
33
17
12
17
22
33
0 20 40 60 80 100
Furniture(EU-7)
10-49
50-249
250+
USA
eInvoicing (receiving): as PDF documents
eInvoicing (receiving): system-to-system
eInvoicing (receiving): web based
45
33
46
65
48
18
10
16
32
20
2
2
3
0
18
0 15 30 45 60 75
Furniture(EU-7)
10-49
50-249
250+
USA
eInvoicing (sending): as PDF documents
eInvoicing (sending): system-to-system
eInvoicing (sending): web based
C.1 e-Invoicing
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Chart C.2a: % of electronical data exchange Chart C.2b: Share of e-Business processesBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B11: “ Are your orders and related messages… (1) mostly processed and exchanged electronically, (2) mostly processed and exchanged in paper based format, (3) mostly electronically processed internally, but then exchanged in a paper-based format.“F1: “Would you say that most of your business processes are conducted as e-business, a good deal of them, some, or none?”
26
16
23
39
18
43
61
38
30
50
31
23
39
31
32
0 20 40 60 80 100
Furniture(EU-7)
10-49
50-249
250+
USA
Data exchange: mostly electronically
Data exchange: mostly paper based
Data exchange: mixed
C.2 Methods of data exchange – electronic vs. paper-based
10
7
8
16
5
20
12
27
21
10
45
47
41
43
55
26
34
24
21
30
0 20 40 60 80 100
Furniture(EU-7)
10-49
50-249
250+
USA
eBiz share: most processes
eBiz share: good deal of processeseBiz share: some processes
eBiz share: none
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
49
60
47
0
51
57
39
72
61
34
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
11
4
14
0
7
14
13
20
10
5
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B13: "Has your company ever experienced pressure from customers that your ICT solutions or data exchange formats should be adapted to comply with their requirements?”B15: "Has your company experienced pressure from suppliers that your ICT solutions or data exchange formats should be adapted to comply with their requirements?“
C.3 Impact of suppliers & customers on e-business
Chart C.3a: % of companies which experienced pressure from suppliers to adapt their ICT systems or data exchange formats
Chart C.3b: % of companies which experienced pressure from customers to adapt their ICT systems or data exchange formats
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). for D.1b: Question B1 = Yes (firms ordering online), excl. Don’t know, N=427.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B1: "Does your company use the internet or other computer-mediated networks to order goods or services from suppliers online, not counting manually typed e-mails?";B2: "Please estimate the percentage of orders your company places online.“
Chart D.1a: % of companies ordering online
20
15
8
10
47
Share of orders placedonline: <5%
Share of orders placedonline: 5-10%
Share of orders placedonline: 11-25%
Share of orders placedonline: 26-50%
Share of orders placedonline: >50%
D.1 Companies placing orders online
64
68
63
0
50
68
76
51
62
58
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chart D.1b: % of companies (out of those that order online) saying that the share of goods ordered from suppliers online is … % of their total orders
Chemicals Steel Furniture Retail Transport
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Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). for D.2b: Question B3 = Yes (firms ordering online), excl. Don’t know, N=229.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B3: "Can customers order goods or services from your company online on the internet or through other computer-mediated networks?"; B4: "Please estimate the percentage of orders you receive online."
Chart D.2a: % of companies accepting orders from customers online
15
16
14
11
44
Share of orders receivedonline: <5%
Share of orders receivedonline: 5-10%
Share of orders receivedonline: 11-25%
Share of orders receivedonline: 26-50%
Share of orders receivedonline: >50%
D.2 Companies receiving orders online
32
30
33
0
32
27
33
37
34
25
0 15 30 45 60 75
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chart D.2b: % of companies (out of those that receive orders online) saying that the share of orders received online is … % of total orders
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:C2: "Does your company have an electronic catalogue which describes your products or services based on a certain industry standard for e-catalogues?“C5: " Is your company using secure server technology, for example SSL, TLS or a comparable technical standard?“
Chart D.3b: % of companies using Secure Server Technology (such as SSL or TLS)
Chart D.3a: % of companies with an e-catalogue
D.3 Use of e-catalogues and Secure Server Technology
30
36
28
0
22
32
46
30
18
15
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
44
52
40
0
30
49
55
57
41
34
0 15 30 45 60 75
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B9: "Does your company share information on inventory levels or production plans electronically with business partners?"B10: "Does your company use software applications OTHER THAN e-MAIL to collaborate with business partners in the design of new products or services?“
D.4 e-Collaboration with business partners
14
13
14
0
7
12
22
15
13
12
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
17
19
17
0
9
16
29
29
13
10
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chart D.4b: % of companies using software to collaborate with business partners in the design of new products or services
Chart D.4a. % of companies sharing information on inventory levels with business partners
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:E1: "Does your company currently employ ICT practitioners? These are persons who were hired primarily to take care of the company's ICT infrastructure.“E4: "In the past 12 months, has your company outsourced any ICT services to external service providers which were previously conducted in-house?“
E.1 Employment of ICT practitioners and outsourcing of ICT services
33
26
36
0
13
39
49
11
22
24
0 15 30 45 60 75
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
24
21
25
0
20
29
26
20
28
22
0 10 20 30 40 50
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chart E.1b: % of companies having outsourced ICT services in the past 12 months
Chart E.1a: % of companies employing ICT practitioners
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:E6: "In the forthcoming financial year, do you expect your company’s ICT budget to increase, decrease or will it roughly stay the same?"; E7:"Will it increase up to 10% or more than 10%?"; E8: "Will it decrease up to 10% or more than 10%?"; E9: "Did your company make investments in ICT during the past 12 months, for example for new hardware, software or networks?“
2557
1115
ICT budget: increase by>10%
ICT budget: increase by 1-10%
ICT budget: remainsunchanged
ICT budget: decrease by 1-10%
ICT budget: decrease by>10%
E.2 ICT budget trend and investments
75
80
72
0
61
77
87
46
72
70
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Chemical (EU-7)
Steel (EU-7)
Chart E.2b: % of companies having made investments in hardware / software in the past 12 months
Chart E.2a: % of companies planning to increase / decrease their ICT budget
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total). D2/4 only asked when D1/3 = Yes, N=315/311.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:D1: "During the past 12 months, has your company launched any new or improved products or services?"; D2: "Have any of these been directly related to or enabled by ICT?“; D3: "During the past 12 months, has your company introduced any new or improved internal processes?“; D4: "Have any of these been directly related to or enabled ICT?"
20
21
20
13
22
28
14 27
52
50
39
49
42
47
0 15 30 45 60 75
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
ICT enabled product innovation
Product innovation
32
35
31
19
39
44
25
48
46
49
36
52
59
34
0 15 30 45 60 75
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
ICT enabled process innovation
Process innovation
Chart F.1b: % companies having introduced new processes in past 12 months
Chart F.1a: % companies having introduced new products in past 12 months
F.1 ICT and innovation
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F7: "How relevant are the following technological developments for your company? Is the topic of (…) very relevant, partly relevant, or not relevant for you? And the topic of (...)? (b) mobile applications, for example data communication via mobile devices, (c) Web 2.0, for example blogs and social networking technologies?"
4
6
4
3
4
7
8
23
18
25
16
20
33
43
0 15 30 45 60 75
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Web 2.0: highly relevant Web 2.0: partly relevant
24
28
23
13
23
41
25
37
32
40
31
48
30
41
0 15 30 45 60 75
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Mobile applications: highly relevant
Mobile applications: partly relevant
F.2 Perceived importance of emerging technologies
Chart F.1a % of companies seeing Web 2.0 as highly / partly relevant for their business
Chart F.1b: % of companies seeing mobile applications as highly / partly relevant for their business
Chemicals Steel Furniture Retail Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?"
Chart G.1a: % of companies expecting high / medium impact of ICT on management and controlling
Chart G.2a: % of companies expecting high / medium impact of ICT on administration and accounting
27
25
27
21
27
37
11
41
49
37
32
49
43
25
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Future ICT impact on management and controlling (high)
Future ICT impact on management and controlling (medium)
39
42
37
29
37
48
15
37
39
36
36
40
31
42
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Future ICT impact on administration and accounting (high)
Future ICT impact on administration and accounting (medium)
G.1 Expected impact on management and administration
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?"
Chart G.2a: % of companies expecting high / medium impact of ICT on production
Chart G.2b: % of companies expecting high / medium impact of ICT on logistics
33
34
32
23
31
47
10
35
37
34
29
42
36
34
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Future ICT impact on production (high)
Future ICT impact on production (medium)
31
27
33
20
34
43
6
36
39
35
29
44
38
40
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Future ICT impact on logistics (high)
Future ICT impact on logistics (medium)
G.2 Expected impact on production and logistics
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
Competition
FurnitureSteelChemicals Retail Transport
Home | About SeBW | Methodology
Sector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3 G.3
F.1 F.2E.1 E.2
D.3 D.4
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=761 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling, (b) administration and accounting, (c) research and development, (d) production processes, (e) marketing, (f) logistics, (g) customer service?"
Chart G.3b: % of companies expecting high / medium impact of ICT on customer service
Chart G.3a: % of companies expecting high / medium impact of ICT on marketing
34
35
34
25
25
60
10
34
32
35
38
40
23
35
0 20 40 60 80 100
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Future ICT impact on marketing (high)
Future ICT impact on marketing (medium)
34
37
33
24
34
50
12
28
25
29
32
31
21
26
0 15 30 45 60 75
Furniture (EU-7)
NACE 36.12+13
NACE 36.14
10-49
50-249
250+
USA
Future ICT impact on customer service (high)
Future ICT impact on customer service (medium)
G.3 Expected impact on marketing and customer services
RetailChemicals Steel Furniture Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Sector profile: The retail industry
According to the Sectoral e-Business Watch survey, approximately one quarter of retail firms offer customers the possibility to shop online over the internet. However, more than half of those firms report that the share of orders received online is fewer than 5% of total orders received. By contrast, 4% have specialised in online retailing and sell more than 50% of their goods online.
Internet retail sales across Europe are still low compared to the overall sales volume in stores; there is still significant growth potential for online retailing. For small and medium-sized retailers especially, selling through the internet could provide opportunities for business growth: the majority of these retail companies traditionally depend on regional markets. Yet, survey data indicate that online orders received by these types of firms, and indeed across the retail sector, are evenly split between regional and national orders. This supports the notion that retailers - and smaller ones in particular - could expand their market reach through the internet.
Close to half of all retail firms (by their share of employment) report that at least "some" of their business processes are conducted as e-business. More than 20%, however, do not conduct any e-business processes. A divide linked to firm size is apparent: while only 14% of large retail firms say they do e-business, the proportion is 35% for micro firms, and 28% for small firms. Of those retailers that report that only some or none of their business processes are e-enabled, about half think that their firm is "too small to benefit from e-business activities" and 64% think that their "suppliers or customers are not prepared for e-business".
The retail industry sector study covers business activities defined in NACE Rev. 2 Division 47: 'retail trade, except motor vehicles and motorcycles; and repair of personal and household goods'.
NACE 52.12, 52.3, 52.4, 52.5NACE 52.11, 52.2NACE 50.5, 52.6
Retailers that sell non-food items in store (= non-food)
Retail sale of food items in store (= food)Retail sale of automotive fuel in
specialised stores, retail sales not in-store, stalls or markets
Total employment (EU-27, 2004):
16,971,100
% of employees working in SMEs:
64%
The retail industry is one of the largest economic sectors in Europe, providing employment to about 17 million people, and services to some 480 million consumers in the European Union. The industry is dominated by large global players and small firms engaging in a wide array of activities. Two types of retail activities are dominant in the EU: the sale of non-food items in stores, and the sale of food items in stores.
(Source: Eurostat SBS, most recent available figures)
Fact Box
RetailChemicals Steel Furniture Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total); for A3: Question A1=Yes (firms with internet access), excl. Don’t know, N=839.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A.1: "Does your company have access to the internet?"; A3: “What is the maximum bandwidth of your internet connection available for download?”; A.2: “What percentage of your employees have access to the internet at their workplace?”
Chart A.1a: % of companies with internet and broadband access
Chart A.1b: % of employees with internet access at their workplace
97
95
96
99
100
97
97
44
31
44
45
61
63
31
0 20 40 60 80 100
Retail (EU-7)
1-9
10-49
50-249
250+
USA
T&L (EU-7)
Internet access Bandwidth: > 2Mbit/s
48
59
27
43
69
46
32
37
50
53
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
A.1 Internet access and connection type
RetailChemicals Steel Furniture Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions: A5: "Does your company have (a) a Local Area Network, that is a LAN; (b) a Wireless LAN; (c) its own website on the internet; (d) an Intranet within your business with access restricted to employees; (e) an Extranet with access restricted to business partners?"
Chart A.2a: % of companies with an Intranet Chart A.2b: % of companies with an Extranet
50
43
63
55
27
41
56
73
56
24
0 20 40 60 80 100
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
20
13
30
29
7
12
17
35
23
6
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
A.2 Intranet and extranet adoption
RetailChemicals Steel Furniture Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A5: "Does your company have (b) a Wireless LAN?“A4: "Can employees of your company access your computer system remotely from outside the company, for instance from home, from a hotel or while travelling?”
Chart A.3a: % of companies with a wireless LAN Chart A.3b: % of companies with remote access
40
39
36
56
25
34
44
57
51
22
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
45
46
39
53
22
28
45
68
44
24
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
A.3 Wireless LAN adoption and remote access
RetailChemicals Steel Furniture Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Chart B.1a: % of companies with an ERP system Chart B.1b: % of companies with an SCM system
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A9: "Does your company use any of the following software packages for e-business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology; (h) a Bar coding system?”
16
15
17
23
10
29
37
33
6
6
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
19
20
17
16
5
9
18
35
35
6
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
B.1 Adoption of ERP and SCM systems
RetailChemicals Steel Furniture Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Chart B.2a: % of companies with a CRM system Chart B.2b: % of companies with an application for Warehouse Management
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A9: "Does your company use any of the following software packages for e-business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology; (h) a Bar coding system?”
20
17
24
29
9
13
23
38
35
10
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
51
52
47
60
42
43
52
65
46
15
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
B.2 Adoption of CRM systems and applications for Warehouse Mangement
RetailChemicals Steel Furniture Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A9: "Does your company use any of the following software packages for e-business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology; (h) a Bar coding system?”
Chart B.3a: % of companies with a Bar coding system
Chart B.3b: % of companies using RFID
59
54
71
58
35
53
66
81
69
0 20 40 60 80 100
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
8
4
14
17
0
2
6
15
15
2
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
B.3 Adoption of Bar coding systems and RFID
RetailChemicals Steel Furniture Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Chart C.1a: % of companies sending eInvoices Chart C.1b: % of companies receiving eInvoicesBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B7: "Does your company send electronic invoices to customers, for example, in PDF format through email?"B8: "Does your company receive electronic invoices from suppliers, for example, in PDF format through email?“
28
28
25
34
27
22
27
29
39
25
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
48
52
32
71
43
55
55
55
61
46
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
C.1 e-Invoicing
RetailChemicals Steel Furniture Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Chart C.2a: % of electronical data exchange Chart C.2b: Share of e-Business processes
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B10: “Is data in your company…(a) mostly transmitted verbally; (b) mostly processed and exchanged in paper based format; (c) mostly electronically processed internally, but then exchanged in a paper-based format; (d) mostly processed and exchanged electronically?“; F1: “Would you say that most of your business processes are conducted as e-business, a good deal of them, some, or none?"
C.2 Methods of data exchange – electronic vs. paper-based
26
25
20
15
18
30
35
30
26
25
22
20
25
29
43
22
20
24
29
14
0 20 40 60 80 100
Retail (EU-7)
10-49
50-249
250+
USA
Data exchange: mostly verbal
Data exchange: mostly in paper based format
Data exchange: electronically processed, but exchanged inpaper based formatData exchange: mostly electronically
11
9
9
15
8
20
16
18
22
21
47
46
50
48
44
22
28
24
14
27
0 20 40 60 80 100
Retail (EU-7)
10-49
50-249
250+
USA
eBiz share: most processes
eBiz share: good deal of processeseBiz share: some processes
eBiz share: none
RetailChemicals Steel Furniture Transport
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Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B11a: "Has your company ever experienced pressure from customers to adopt e-commerce, which is the sale of products and services over the internet?"B13: "Has your company experienced pressure from suppliers that your ICT solutions or data exchange formats should be adapted to comply with their requirements?"
11
13
9
12
9
8
15
13
14
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
12
13
10
11
10
12
14
13
32
8
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
C.3 Impact of suppliers & customers on e-business
Chart C.3a: % of companies which experienced pressure from suppliers to adapt their ICT systems or data exchange formats
Chart C.3b: % of companies which experienced pressure from customers to adapt their ICT systems or data exchange formats
RetailChemicals Steel Furniture Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). for D.1b: Question B1 = Yes (firms ordering online), excl. Don’t know, N=699.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B1: "Does your company use the internet or other computer-mediated networks to order goods or services from suppliers online, not counting manually typed e-mails?";B2: "Please estimate the percentage of orders your company places online.“
Chart D.1a: % of companies ordering online
55
55
60
46
52
63
67
58
70
41
0 20 40 60 80 100
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
188
3526
14
Share of orders placedonline: <5%
Share of orders placedonline: 5-10%
Share of orders placedonline: 11-25%
Share of orders placedonline: 26-50%
Share of orders placedonline: >50%
D.1 Companies placing orders online
Chart D.1b: % of companies (out of those that order online) saying that the share of goods ordered from suppliers online is … % of their total orders
RetailChemicals Steel Furniture Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). for D.2b: Question B3 = Yes (firms ordering online), excl. Don’t know, N=315.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B3: "Can customers order goods or services from your company online on the internet or through other computer-mediated networks?"; B4: "Please estimate the percentage of orders you receive online."
Chart D.2a: % of companies accepting orders from customers online
38
37
36
44
26
24
35
45
56
30
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
19
6
12
16
47
Share of orders receivedonline: <5%
Share of orders receivedonline: 5-10%
Share of orders receivedonline: 11-25%
Share of orders receivedonline: 26-50%
Share of orders receivedonline: >50%
D.2 Companies receiving orders online
Chart D.2b: % of companies (out of those that receive orders online) saying that the share of orders received online is … % of total orders
RetailChemicals Steel Furniture Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A11: "Is your company using secure server technology, for example SSL, TLS or a comparable technical standard?“B9: "Does your company share information on inventory levels electronically with business partners?"
Chart D.3b: % of companies sharing information on inventory levels
Chart D.3a: % of companies using Secure Server Technology (such as SSL or TLS)
48
43
44
77
29
46
49
58
60
30
0 20 40 60 80 100
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
15
14
17
17
9
16
22
23
32
4
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
D.3 Use of Secure Server Technology and information sharing
RetailChemicals Steel Furniture Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:E1: "Does your company currently employ ICT practitioners? These are persons who were hired primarily to take care of the company's ICT infrastructure.“E3: "In the past 12 months, has your company outsourced any ICT services to external service providers which were previously conducted in-house?“
Chart E.1a: % of companies employing ICT practitioners
23
26
16
20
10
15
32
48
42
8
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
56
58
53
49
45
59
63
67
45
45
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
E.1 Employment of ICT practitioners and outsourcing of ICT services
Chart E.1b: % of companies having outsourced ICT services in the past 12 months
RetailChemicals Steel Furniture Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:E6: "In the forthcoming financial year, do you expect your company’s ICT budget to increase, decrease or will it roughly stay the same?"E9: "Did your company make investments in ICT during the past 12 months, for example for new hardware, software or networks?"
Chart E.2a: ICT budget trend
74
76
68
81
56
69
73
91
54
56
0 20 40 60 80 100
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
3
58
34
ICT budget increase
ICT budget decrease
ICT budget roughly staythe same
E.2 ICT budget trend and investments
Chart E.2b: % of companies having made investments in hardware / software in the past 12 months
RetailChemicals Steel Furniture Transport
Home | About SeBW | Methodology
Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total). D2/4 only asked when D1/3 = Yes, N=343/476.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:D1: "During the past 12 months, has your company launched any new or improved products or services?" ; D2: "Have any of these been directly related to or enabled by ICT?“; D3: "During the past 12 months, has your company introduced any new or improved internal processes?" ; D4: "Have any of these been directly related to or enabled ICT?"
22
27
8
28
13
11
16
29
24 51
30
41
44
25
21
18
36
32
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
ICT enabled product innovation
Product innovation
36
35
31
55
17
30
40
57
29 42
52
61
68
45
25
38
45
45
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
ICT enabled process innovation
Process innovation
Chart F.1b: % companies having introduced new processes in past 12 months
Chart F.1a: % companies having introduced new products in past 12 months
F.1 ICT and innovation
RetailChemicals Steel Furniture Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling; (b) administration and accounting; (c) marketing and customer services; (d) Logistics?"
Chart G.1a: % of companies expecting high / medium impact of ICT on management and controlling
Chart G.2a: % of companies expecting high / medium impact of ICT on administration and accounting
29
32
27
20
19
27
25
38
20
19
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
35
42
21
29
24
40
41
43
22
29
0 10 20 30 40 50
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
G.1 Expected impact on management and administration
RetailChemicals Steel Furniture Transport
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Sector profile
Connection types
A.2A.1
eBusiness systems
B.2B.1
B.4B.3
eMarketing
C.2C.1
C.3
eStandards
D.2D.1
Innovations eSkillsBarriers &
Drivers
G.2G.1
CompetitionSector profile
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.2G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1151 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling; (b) administration and accounting; (c) marketing and customer services; (d) Logistics?"
Chart G.2a: % of companies expecting high / medium impact of ICT on marketing and customer services
Chart G.2b: % of companies expecting high / medium impact of ICT on logistics
34
36
27
39
28
36
31
39
31
21
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
T&L (EU-7)
32
34
28
36
17
34
35
49
22
0 15 30 45 60 75
Retail (EU-7)
NACE 52.12, 52.3, 52.4, 52.5
NACE 52.11, 52.2
NACE 50.5, 52.6
1-9
10-49
50-249
250+
USA
G.3 Expected impact on customer services and logistics
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Sector profile: The transport and logistics services industry
The availability of high quality transport and logistics (T&L) services is of paramount importance for growth and competitiveness of the European economy. Strengthening the competitiveness of the sector itself therefore offers leverage that European and national policy makers could exert to enhance the economy in general. Enhanced use of ICT is a highly relevant tool to achieve this objective.
In a heterogeneous sector such as T&L, ICT applications and their impact differ widely between sub-sectors. In rail and road transport, companies make use of ITS (Intelligent Transport Systems), e-ticketing (in passenger transport) or Fleet Control Systems (in freight transport).
In the logistics sector, the concept of "e-freight" is gaining momentum. It refers to the vision of a paperless electronic exchange of freight transport-related documentation. ICT-based applications that are used by logistics service providers include Automated Warehouse Systems (AWS), Supply Chain Management (SCM), Enterprise Resource Planning (ERP) and Document Management Systems (DMS).
The T&L sector is characterised by a pronounced digital divide between small and large companies. While most of the large service providers use sophisticated systems to manage their - often global - operations, many of the small transport firms are still using hardly any ICT. For example, close to 70% of the large enterprises said in the e-Business Survey 2007 that they used a Warehouse Management System, compared with only about 20% of the small firms (with 10-49 employees). A similar pattern was found for other e-business systems.
The transport & logistics sector covers business activities as specified in NACE Rev. 2, Divisions 49 and 52.
NACE 60.21+23
NACE 60.24NACE 63
Passenger land transport (scheduled/non-scheduled)
Freight transportLogistics (cargo handling, warehousing and
support activities for transportation)
Subsector Share in total freight transport (%)
Share in total passenger transport (%)
Road transport 44 85
Rail transport 10 7
The transport and logistics sector is characterised by a few global players at one end and a multitude of small operators at the other. The sector is a major service provider to many other industries, thus playing an important role in industrial competitiveness as a whole.
(Source: Eurostat SBS, most recent available figures)
Fact Box
TransportChemicals Steel Furniture Retail
Home | About SeBW | Methodology
Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA, N=1097 (total); for A3: Question A1=Yes (firms with internet access), excl. Don’t know, N=857.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A.1: "Does your company have access to the internet?"; A3: “What is the maximum bandwidth of your internet connection available for download?”; A.2: “What percentage of your employees have access to the internet at their workplace?”
Chart A.1a: % of companies with internet and broadband access
Chart A.1b: % of employees with internet access at their workplace
99
97
98
100
100
100
95
41
29
44
46
51
45
32
0 20 40 60 80 100
TL (EU-7)
1-9
10-49
50-249
250+
USA
Retail (EU-7)
Internet access Bandwidth: > 2Mbit/s
39
34
33
54
55
34
36
33
59
68
0 15 30 45 60 75
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
A.1 Internet access and connection type
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions: A5: "Does your company have (a) a Local Area Network, that is a LAN; (b) a Wireless LAN; (c) its own website on the internet; (d) an Intranet within your business with access restricted to employees; (e) an Extranet with access restricted to business partners?"
Chart A.2a: % of companies with an Intranet Chart A.2b: % of companies with an Extranet
52
49
42
71
23
26
55
77
70
28
0 20 40 60 80 100
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
24
16
20
37
5
9
23
42
31
8
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
A.2 Intranet and extranet adoption
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A5: "Does your company have (b) a Wireless LAN?“A4: "Can employees of your company access your computer system remotely from outside the company, for instance from home, from a hotel or while travelling?
Chart A.3a: % of companies with a wireless LAN Chart A.3b: % of companies with remote access
39
35
33
51
20
33
43
52
73
25
0 15 30 45 60 75
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
49
38
47
62
23
32
57
74
73
22
0 15 30 45 60 75
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
A.3 Wireless LAN adoption and remote access
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Chart B.1a: % of companies with an ERP system Chart B.1b: % of companies with an SCM system
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A9: "Does your company use any of the following software packages for e-business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology?”
21
16
17
30
6
8
23
41
16
11
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
21
5
17
41
6
8
16
36
13
6
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
B.1 Adoption of ERP and SCM systems
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Chart B.2a: % of companies with a CRM system Chart B.2b: % of companies with an application for Warehouse Management
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A9: "Does your company use any of the following software packages for e-business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology?”
17
17
15
21
10
10
22
26
16
10
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
42
42
33
59
13
22
45
69
41
42
0 15 30 45 60 75
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
B.2 Adoption of CRM systems and applications for Warehouse Mangement
TransportChemicals Steel Furniture Retail
Home | About SeBW | Methodology
Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Chart B.3a: % of companies using RFID
13
12
12
14
2
5
7
24
20
8
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
B.3 Adoption of RFIDBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A9: "Does your company use any of the following software packages for e-business? (a) an ERP system, that is Enterprise Resource Planning; (b) a Supply Chain Management system; (c) a CRM software system, that is a customer relationship management system; (d) a software application to manage the placing or receipt of orders; (e) a warehouse or depot management system; (f) RFID technology?”
TransportChemicals Steel Furniture Retail
Home | About SeBW | Methodology
Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Chart C.1a: % of companies sending eInvoices Chart C.1b: % of companies receiving eInvoicesBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B7: "Does your company send electronic invoices to customers, for example, in PDF format through email?"B8: "Does your company receive electronic invoices from suppliers, for example, in PDF format through email?“
33
26
26
52
24
28
38
39
65
27
0 15 30 45 60 75
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
55
54
48
66
45
53
63
56
64
44
0 15 30 45 60 75
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
C.1 e-Invoicing
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
10
5
11
11
6
23
21
23
28
17
41
41
40
43
49
25
33
26
18
28
0 20 40 60 80 100
TL (EU-7)
10-49
50-249
250+
USA
eBiz share: most processes
eBiz share: good deal of processeseBiz share: some processes
eBiz share: none
Chart C.2a: % of electronical data exchange Chart C.2b: Share of e-Business processesBase: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B10: “Is data in your company (a) mostly transmitted verbally; (b) mostly processed and exchanged in paper based format; (c) mostly electronically processed internally, but then exchanged in a paper-based format; (d) mostly processed and exchanged electronically?“, F1: “Would you say that most of your business processes are conducted as e-business, a good deal of them, some, or none?"
C.2 Methods of data exchange – electronic vs. paper-based
26
31
18
16
31
36
40
30
35
16
15
15
26
18
28
23
14
26
31
25
0 20 40 60 80 100
TL (EU-7)
10-49
50-249
250+
USA
Data exchange: mostly verbal
Data exchange: mostly in paper based format
Data exchange: electronically processed, but exchanged inpaper based formatData exchange: mostly electronically
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B11a: "Has your company ever experienced pressure from customers to adopt e-commerce, which is the sale of products and services over the internet?"B13: "Has your company experienced pressure from suppliers that your ICT solutions or data exchange formats should be adapted to comply with their requirements?"
14
8
12
24
9
4
16
19
11
10
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
C.3 Impact of suppliers on e-business
Chart C.3a: % of companies which experienced pressure from suppliers to adapt their ICT systems or data exchange formats
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). for D.1b: Question B1 = Yes (firms ordering online), excl. Don’t know, N=526.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B1: "Does your company use the internet or other computer-mediated networks to order goods or services from suppliers online, not counting manually typed e-mails?";B2: "Please estimate the percentage of orders your company places online.“
Chart D.1a: % of companies ordering online
58
50
56
67
39
53
61
75
68
52
0 20 40 60 80 100
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
15
1654
8
7
Share of orders placedonline: <5%
Share of orders placedonline: 5-10%
Share of orders placedonline: 11-25%
Share of orders placedonline: 26-50%
Share of orders placedonline: >50%
D.1 Companies placing orders online
Chart D.1b: % of companies (out of those that order online) saying that the share of goods ordered from suppliers online is … % of their total orders
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). for D.1b: Question B1 = Yes (firms ordering online), excl. Don’t know, N=342.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:B3: "Can customers order goods or services from your company online on the internet or through other computer-mediated networks?"; B4: "Please estimate the percentage of orders you receive online."
Chart D.2a: % of companies accepting orders from customers online
35
40
28
43
30
33
39
36
38
26
0 15 30 45 60 75
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
19
13
12
15
42
Share of orders receivedonline: <5%
Share of orders receivedonline: 5-10%
Share of orders receivedonline: 11-25%
Share of orders receivedonline: 26-50%
Share of orders receivedonline: >50%
D.2 Companies receiving orders online
Chart D.2b: % of companies (out of those that receive orders online) saying that the share of orders received online is … % of total orders
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:A11: "Is your company using secure server technology, for example SSL, TLS or a comparable technical standard?“B9: "Does your company share information on inventory levels electronically with business partners?"
Chart D.3b: % of companies sharing information on inventory levels
Chart D.3a: % of companies using Secure Server Technology (such as SSL or TLS)
48
46
32
70
29
31
43
58
65
31
0 20 40 60 80 100
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
19
4
19
32
3
8
22
38
29
10
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
D.3 Use of Secure Server Technology and information sharing
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:E1: "Does your company currently employ ICT practitioners? These are persons who were hired primarily to take care of the company's ICT infrastructure.“E3: "In the past 12 months, has your company outsourced any ICT services to external service providers which were previously conducted in-house?“
Chart E.1a: % of companies employing ICT practitioners
35
45
25
46
7
9
33
14
11
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
56
56
50
65
43
51
72
66
38
46
0 15 30 45 60 75
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
E.1 Employment of ICT practitioners and outsourcing of ICT services
Chart E.1b: % of companies having outsourced ICT services in the past 12 months
TransportChemicals Steel Furniture Retail
Home | About SeBW | Methodology
Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:E6: "In the forthcoming financial year, do you expect your company’s ICT budget to increase, decrease or will it roughly stay the same?"E9: "Did your company make investments in ICT during the past 12 months, for example for new hardware, software or networks?"
Chart E.2a: ICT budget trend
359
33ICT budget increase
ICT budget decrease
ICT budget roughly staythe same
76
76
72
82
55
63
81
92
54
57
0 20 40 60 80 100
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
E.2 ICT budget trend and investments
Chart E.2b: % of companies having made investments in hardware / software in the past 12 months
TransportChemicals Steel Furniture Retail
Home | About SeBW | Methodology
Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total). D2/4 only asked when D1/3 = Yes, N=230/400.
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:D1: "During the past 12 months, has your company launched any new or improved products or services?“, D2: "Have any of these been directly related to or enabled by ICT?“, D3: "During the past 12 months, has your company introduced any new or improved internal processes?“, D4: "Have any of these been directly related to or enabled ICT?"
19
9
17
29
7
10
19
35
15
25
23
20
12
17
38
34
25
20
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
ICT enabled product innovation
Product innovation
32
25
26
48
13
21
39
52
22 32
52
63
65
36
20
36
31
43
0 15 30 45 60 75
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
ICT enabled process innovation
Process innovation
Chart F.1b: % companies having introduced new processes in past 12 months
Chart F.1a: % companies having introduced new products in past 12 months
F.1 ICT and innovation
TransportChemicals Steel Furniture Retail
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Sector profile
A.2A.1 C.1
C.3
ICT networks
A.2A.1
Software systems
B.2B.1
B.3
e-Process automation
C.2C.1
C.3
e-Commerce
D.2D.1
e-Skills &investments
Innovation & trends
ICT impacts
G.1
A.3
F.1E.1 E.2
D.3
Base: All enterprises; EU-7 (DE, ES, FR, IT, PL, SE, UK) and USA; N=1097 (total).
Weighting: Data for sectors & countries are weighted by employment (firms representing x% of employment in the sector/country); data for size-bands in % of firms.
Survey questions:F6: "Do you expect that ICT will have a high impact, medium impact, low impact or no impact on the following business functions in your company in the future? What about ... (a) management and controlling; (b) administration and accounting; (c) marketing and customer services; (d) Logistics?"
Chart G.1a: % of companies expecting high / medium impact of ICT on administration and accounting
Chart G.1b: % of companies expecting high / medium impact of ICT on marketing and customer services
39
30
42
39
29
28
39
50
23
25
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
25
21
23
31
20
22
30
31
13
29
0 10 20 30 40 50
TL (EU-7)
NACE 60.21+22+23
NACE 60.24
NACE 63.x
1-9
10-49
50-249
250+
USA
Retail (EU-7)
G.1 Expected impact on administration and marketing
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Methodology I
Background and scope
The Sectoral e-Business Watch collects data relating to the use of ICT and e-business in European enterprises by means of representative surveys. The e-Business Survey 2007, which was the fifth survey after those of 2002, 2003, 2005 and 2006, had a scope of 5,486 telephone interviews with decision-makers from five industry sectors in nine EU countries and the USA.
Interviews were carried out from August to October 2007, using computer-aided telephone interview (CATI) technology. The overall survey was divided into four separate projects (each with a different questionnaire), which focused on different sectors and specific topics. This chart report summarises the results of Projects 1 and 2, which comprised the chemicals, rubber and plastic industry, the steel sector and the furniture sector (aggregated under Project 1 ‘Manufacturing’) and the Retail and Transport & Logistics sector (Project 2 ‘Retail and transport’). The interviews conducted in these five sectors accounted for 4,369 of all interviews.
The questionnaires of all e-Business Watch surveys since 2002 can be downloaded from the project website (www.ebusiness-watch.org/about/methodology.htm).
Sampling frame and method
The sample drawn (for each sector) was a random sample of companies from the respective sector population in each of the countries, with the objective of fulfilling minimum strata with respect to company size-bands per country-sector cell (see Exhibit).
The survey was carried out as an enterprise survey: data collection and reporting focus on the enterprise, defined as a business organisation (legal unit) with one or more establishments. Due to the small population of enterprises in some of the sector-country cells, target quota could not be achieved (particularly in the larger enterprise size-bands) in all sectors and countries.
Size-bandTarget quota specified
Manufacturing Retail & transport
Micro enterprises (up to 9 employees) -- up to 30%
Small companies (10-49 employees) up to 40-50% at least 30%
Medium-sized companies (50-250 employees)
at least 40-45% at least 25%
Large companies (250+ employees) at least 10-15% at least 15%
Chemicals Steel Furniture Retail Transport
Home | About SeBW | Methodology
Methodology II
Population
As in 2005 and 2006, the survey considered only companies that used computers. For the first time, a cut-off was introduced with regard to company size: in Project 1 (manufacturing), only companies with at least 10 employees were interviewed. In Project 2, the population also included micro-companies with fewer than 10 employees, reflecting the high importance of micro companies in retail and transport services. Therefore, sector totals are not directly comparable between the two projects.
The highest level of the population was the set of all computer-using enterprises (and, in Project 1, with at least 10 employees) which were active within the national territory of one of the eight countries covered, and which had their primary business activity in one of the five sectors specified on the basis of NACE Rev. 1.1. Evidence from previous surveys shows that computer use can be expected to be 99% or more in all sectors among medium-sized and large firms.
No. Sector name NACE Rev. 1.1 activities covered
Population definition
No. of interviews conducted
Project 1 – Manufacturing
1.1 Chemicals, rubber & plastics
24, 25Companies which have at least 10 employees and use computers
911
1.2 Steel 27.1-3, 27.51-52 449
1.3 Furniture 36.12-14 761
Project 2 – Retail and transport
2.1 Retail 52
Companies that use computers
1,151
2.2 Transport services and logistics
60.10, 60.21+23+24 63.11+12+40
1,097
Chemicals Steel Furniture Retail Transport
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Methodology III
Fieldwork
Fieldwork was coordinated by the German branch of Ipsos GmbH (www.ipsos.de) and conducted in cooperation with its local partner organisations.
The two sector surveys had a total scope of 4,369 interviews, spread across eight countries and five industries. In each of the eight countries, all five sectors were covered. The target was to spread interviews as even as possible across sectors; however, due to the comparatively small population of companies in the steel and (in some countries) in the furniture industries, some interviews had to be moved, either between countries (within a sector) or between sectors (i.e. from steel or furniture to larger sectors, notably to the retail industry). The table shows the final distribution of interviews across sectors and countries.
Sector
Country DE ES FR IT PL SE UK USA Total
Project 1 – Total 305 290 235 303 254 170 264 300 2,121
1.1 Chemical 100 120 135 105 120 105 126 100 911
1.2 Steel 100 50 20 87 24 30 38 100 449
1.3 Furniture 105 120 80 111 110 35 100 100 761
Project 2 – Total 250 259 316 250 292 372 284 225 2,248
2.1 Retail 120 131 166 126 151 184 148 125 1,151
2.2 Transport 130 128 150 124 141 188 136 100 1,097
Chemicals Steel Furniture Retail Transport
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Methodology IV
Weighting schemes
Due to stratified sampling, the sample size in each size-band is not proportional to the population numbers. If proportional allocation had been used, the sample sizes in the 250+ size-band would have been extremely small, not allowing any reasonable presentation of results. Thus, weighting is required so that results adequately reflect the structure and distribution of enterprises in the population of the respective sector or geographic area. The Sectoral e-Business Watch applies two different weighting schemes: weighting by employment and by the number of enterprises :
• Values that are reported as weighted by employment should be read as "enterprises comprising x% of employees". The reason for using employment weighting is that there are many more micro and small enterprises than others. Unweighted figures would therefore effectively represent mainly the smallest sizes of firm.
• Values that are reported as enterprise-weighted figures are to be read as "x% of enterprises", reflecting the number of enterprises as legal entities but not their relative economic importance in terms of employment.
Statistical accuracy
A 'confidence interval' is a measure that helps to assess the accuracy that can be expected from data. The confidence interval is the estimated range of values on a certain level of significance.
The confidence intervals for industry totals (EU-7) differ considerably depending on the industry and the respective value; on average, it is about +/- 5 percentage points (in both weighting schemes). Differences lying within these intervals should not be emphasised.
Confidence intervals are highest for the steel industry, due to the small number of observations. Data for this industry are therefore indicative.
More information
For more information, please visit www.ebusiness-watch.org/about/methodology.htm.
Questionnaires, as well as comprehensive methodology reports are available for download.
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