Download - Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Transcript
Page 1: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Chapter 6: Laptopsand PortableDevices

© 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0Chapter 6 1

Chapter 6: Laptopsand PortableDevices

IT Essentials: PC Hardware and Software v4.0

Page 2: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Purpose of this Presentation

List of chapter objectives

Overview of the chapter contents, includingstudent worksheetsstudent activitiessome potential student misconceptions

Reflection/Activities for instructors to complete toprepare to teach

Additional resources

To provide to instructors an overview of Chapter 6:

ITE PC v4.0Chapter 6 2© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

List of chapter objectives

Overview of the chapter contents, includingstudent worksheetsstudent activitiessome potential student misconceptions

Reflection/Activities for instructors to complete toprepare to teach

Additional resources

Page 3: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Chapter 6 Objectives 6.1 Describe laptops and other portable devices

6.2 Identify and describe the components of a laptop

6.3 Compare and contrast desktop and laptopcomponents

6.4 Explain how to configure laptops

6.5 Compare the different mobile phone standards

6.6 Identify common preventive maintenancetechniques used for laptops and portable devices

6.7 Describe how to troubleshoot laptops and portabledevices

ITE PC v4.0Chapter 6 3© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

6.1 Describe laptops and other portable devices

6.2 Identify and describe the components of a laptop

6.3 Compare and contrast desktop and laptopcomponents

6.4 Explain how to configure laptops

6.5 Compare the different mobile phone standards

6.6 Identify common preventive maintenancetechniques used for laptops and portable devices

6.7 Describe how to troubleshoot laptops and portabledevices

Page 4: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Chapter 6 Worksheets 6.1.2 Worksheet: Research Laptops, Smart Phones,

and PDAs

6.2.3 Worksheet: Laptop Docking Stations

6.3.4 Worksheet: Laptop Expansion

6.4.1 Worksheet: ACPI Standards

6.7.2 Worksheet: Research Laptop Problems

ITE PC v4.0Chapter 6 4© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

6.1.2 Worksheet: Research Laptops, Smart Phones,and PDAs

6.2.3 Worksheet: Laptop Docking Stations

6.3.4 Worksheet: Laptop Expansion

6.4.1 Worksheet: ACPI Standards

6.7.2 Worksheet: Research Laptop Problems

Page 5: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Optional Virtual Laptop Activities 6.2.1 Explore the different views of the virtual laptop

6.2.2 Explore the virtual laptop keyboard

6.2.3 Explore the different views of the docking station

6.4.2 Replace components and devices in the virtuallaptop

ITE PC v4.0Chapter 6 5© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

6.2.1 Explore the different views of the virtual laptop

6.2.2 Explore the virtual laptop keyboard

6.2.3 Explore the different views of the docking station

6.4.2 Replace components and devices in the virtuallaptop

Page 6: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Introduction Do you know when the first laptops were developed? Who do you think used the early laptops? One of the original laptops was the GRiD Compass

1101. It was used by astronauts on space missions in theearly 1980s.

It weighed 11 lb (5 kg) and cost US $8,000 - $10,000! This chapter focuses on the differences between laptops

and desktops and describes the features of PDAs andSmartphones.

ITE PC v4.0Chapter 6 6© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Do you know when the first laptops were developed? Who do you think used the early laptops? One of the original laptops was the GRiD Compass

1101. It was used by astronauts on space missions in theearly 1980s.

It weighed 11 lb (5 kg) and cost US $8,000 - $10,000! This chapter focuses on the differences between laptops

and desktops and describes the features of PDAs andSmartphones.

Page 7: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Laptops and Portable Devices Notebooks, laptops, and tablets are types of portable

computers.

For clarity and consistency in this course, all portablecomputers will be called "laptops".

Today, laptops are very popular because advances intechnology have resulted in laptops that cost less, weighless, and have improved capabilities.

PDAs offer features such as games, web surfing, e-mail,instant messaging, and many other features offered byPCs.

Smartphones are cell phones with many built-in PDAcapabilities.

ITE PC v4.0Chapter 6 7© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Notebooks, laptops, and tablets are types of portablecomputers.

For clarity and consistency in this course, all portablecomputers will be called "laptops".

Today, laptops are very popular because advances intechnology have resulted in laptops that cost less, weighless, and have improved capabilities.

PDAs offer features such as games, web surfing, e-mail,instant messaging, and many other features offered byPCs.

Smartphones are cell phones with many built-in PDAcapabilities.

Page 8: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Common Uses of Laptops Taking notes in school or researching

papers Presenting information in business

meetings Accessing data away from home or the

office Playing games while traveling Watching movies while traveling Accessing the Internet in a public place Sending and receiving email in a public

place Can you think of other uses for laptops?

ITE PC v4.0Chapter 6 8© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Taking notes in school or researchingpapers

Presenting information in businessmeetings

Accessing data away from home or theoffice

Playing games while traveling Watching movies while traveling Accessing the Internet in a public place Sending and receiving email in a public

place Can you think of other uses for laptops?

Page 9: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Common Uses of PDAs and Smartphones The PDA is an electronic personal

organizer with tools to help organizeinformation

The Smartphone is a mobile phone withPDA capabilities.

Other uses of PDAs and Smartphones areto take phone calls, voice memos, takingnotes, text messaging, browsing theinternet, reading eBooks, playing games,internet chat, music, contacts, calendarand GPS.

ITE PC v4.0Chapter 6 9© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

The PDA is an electronic personalorganizer with tools to help organizeinformation

The Smartphone is a mobile phone withPDA capabilities.

Other uses of PDAs and Smartphones areto take phone calls, voice memos, takingnotes, text messaging, browsing theinternet, reading eBooks, playing games,internet chat, music, contacts, calendarand GPS.

Page 10: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

The Components of a LaptopCommon laptop features:

Small and portable

Integrated display screen in lid

Integrated keyboard

AC power source or rechargeable battery

Hot-swappable drives and peripherals

Some type of docking station or port replicator toconnect to peripherals

ITE PC v4.0Chapter 6 10© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Common laptop features:

Small and portable

Integrated display screen in lid

Integrated keyboard

AC power source or rechargeable battery

Hot-swappable drives and peripherals

Some type of docking station or port replicator toconnect to peripherals

Page 11: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components Outside of a Laptop Top view of virtual laptop

Bluetoothstatus LED

ITE PC v4.0Chapter 6 11© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Batterystatus LED

StandbyLED

Page 12: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components Outside of a Laptop Rear view of virtual laptop

ITE PC v4.0Chapter 6 12© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

AC powerconnector

Parallel portBattery bay

Page 13: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components Outside of a Laptop Left side view of virtual laptop

Ventilation grillRJ-11 modem Network LEDs

ITE PC v4.0Chapter 6 13© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Securitykeyhole

USBport

S-videoport

Headphonejack

Microphonejack

PC cardslot

Ethernetport

Page 14: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components Outside of a Laptop Front view of virtual laptop

ITE PC v4.0Chapter 6 14© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Infraredport

SpeakersLatch

Ventilation grill

Page 15: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components Outside of a Laptop Right side view of virtual laptop

ITE PC v4.0Chapter 6 15© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Optical drive

Optical driveindicator

VGAport

Drive bayindicator

Page 16: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components Outside of a Laptop Underside view of virtual laptop

Batterylatches

Dockingconnector

ITE PC v4.0Chapter 6 16© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Hard driveaccess panel

RAMaccesspanel

Page 17: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components Inside of a Laptop Open laptop Volume controls Power button

ITE PC v4.0Chapter 6 17© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Keyboard

Touchpad

Pointer controller

Fingerprintreader

Page 18: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components Inside of a Laptop LEDs inside laptop

Num lockHarddrive Battery

ITE PC v4.0Chapter 6 18© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Wireless Bluetooth Caps lock Poweron

Standby

Page 19: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components on a Docking Station Top view of docking station

Powerbutton

ITE PC v4.0Chapter 6 19© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Dockingconnector

Ejectbutton

Page 20: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components on a Docking Station Rear view of docking station

AC powerconnector

PC cardslot

VGAport

DVIport

Headphoneconnector

Line Inconnector

USBport

ITE PC v4.0Chapter 6 20© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Exhaustfan

Ethernetport

RJ-11port

Serialport

Parallelport

External-diskette-driveconnector

Keyboardport

Mouseport

Page 21: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Components on a Docking Station Right side view of docking station

ITE PC v4.0Chapter 6 21© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Key lock

Page 22: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Compare Laptop Components andDesktop Components Desktop components tend to be standardized. They

usually meet universal form factors.

Laptop manufacturers focus on refining laptopcomponents to make them more efficient and compactas a result, laptop components are proprietary.

You may not be able to use components made by onelaptop manufacturer to repair a laptop made by anothermanufacturer.

ITE PC v4.0Chapter 6 22© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Desktop components tend to be standardized. Theyusually meet universal form factors.

Laptop manufacturers focus on refining laptopcomponents to make them more efficient and compactas a result, laptop components are proprietary.

You may not be able to use components made by onelaptop manufacturer to repair a laptop made by anothermanufacturer.

Page 23: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Compare Motherboards

ITE PC v4.0Chapter 6 23© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Page 24: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Compare CPUs

ITE PC v4.0Chapter 6 24© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Page 25: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Compare Power Options

ITE PC v4.0Chapter 6 25© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Laptop Power Options Desktop Power Options

Page 26: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Compare Expansion Capabilities

ITE PC v4.0Chapter 6 26© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Page 27: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Compare Expansion Capabilities

ITE PC v4.0Chapter 6 27© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Page 28: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Configure Laptops To allow applications and processes to run smoothly:

Configure and allocate system resourcesInstall additional components and plug-insChange environmental settings to match software requirements.

A laptop can be customized for specific purposes byadding external components.

Adding external components is usually accomplishedthrough the use of Plug and Play, but occasionallydriver installation and additional configuration may berequired.

Follow safe removal procedures when disconnectinghot-swappable and non-hot-swappable devices.

ITE PC v4.0Chapter 6 28© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

To allow applications and processes to run smoothly:Configure and allocate system resourcesInstall additional components and plug-insChange environmental settings to match software requirements.

A laptop can be customized for specific purposes byadding external components.

Adding external components is usually accomplishedthrough the use of Plug and Play, but occasionallydriver installation and additional configuration may berequired.

Follow safe removal procedures when disconnectinghot-swappable and non-hot-swappable devices.

Page 29: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Configure Laptop Power SettingsACPI Standards

S0 The computer is on and the CPU is running.

S1 The CPU is not running. However, the CPU and RAMare still receiving power.

S2 The CPU is off, but the RAM is refreshed. The systemis in a lower power mode than S1.

ITE PC v4.0Chapter 6 29© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

S2 The CPU is off, but the RAM is refreshed. The systemis in a lower power mode than S1.

S3The CPU is off, and the RAM is set to a slow refreshrate. This mode is often called “Save to RAM”. InWindows XP, this state is known as the Standbymode.

S4The CPU and RAM are off. The contents of RAMhave been saved to a temporary file on the hard disk.This mode is also called “Saved to Disk”. In WindowsXP, this state is known as the Hibernate mode.

S5 The computer is off and nothing has been saved.

Page 30: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Checking the ACPI Settings in the BIOSHere are the steps to check the ACPI settings in the

BIOS:

1. Enter BIOS setup by pressing the appropriate key orkey combination while the computer is booting.Typically this is the Delete key or the F2 key, but thereare several other options.

2. Locate and enter the “Power Management settings”menu item.

3. Use the appropriate keys to enable ACPI mode.

4. Save and Exit BIOS setup.

ITE PC v4.0Chapter 6 30© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Here are the steps to check the ACPI settings in theBIOS:

1. Enter BIOS setup by pressing the appropriate key orkey combination while the computer is booting.Typically this is the Delete key or the F2 key, but thereare several other options.

2. Locate and enter the “Power Management settings”menu item.

3. Use the appropriate keys to enable ACPI mode.

4. Save and Exit BIOS setup.

Page 31: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Power Settings in Windows XPTo configure your power settings, click:

Start > Control Panel > Power Options

ITE PC v4.0Chapter 6 31© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Page 32: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Replacing Laptop Components

ITE PC v4.0Chapter 6 32© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

CAUTION: Always disconnect power and remove the batterybefore installing or removing laptop components that are not hot-swappable.

Page 33: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Mobile Phone Standards

InternetStandard

• Short MessageService (SMS)

• MultimediaMessage Service(MMS)

• Packet Switching

• Used for textmessaging

• Used for sending andreceiving photos andvideos

• Used for accessingthe Internet

Purpose

ITE PC v4.0Chapter 6 33© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

• Short MessageService (SMS)

• MultimediaMessage Service(MMS)

• Packet Switching

• Used for textmessaging

• Used for sending andreceiving photos andvideos

• Used for accessingthe Internet

Page 34: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Proper Cleaning Procedures Follow proper cleaning procedures to clean a laptop.

CAUTION:Do not spray cleaning solution directly onto the LCD display.Use products specifically designed for cleaning LCD displays.Use a soft, lint-free cloth with an approved cleaning solution toavoid damaging laptop surfaces.Apply the cleaning solution to the lint-free cloth, not directly tothe laptop.

Keyboard

Ventilation

LCD display

Touch pad

Floppy drive

Optical disk drive

CD or DVD disc

ITE PC v4.0Chapter 6 34© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Follow proper cleaning procedures to clean a laptop.

CAUTION:Do not spray cleaning solution directly onto the LCD display.Use products specifically designed for cleaning LCD displays.Use a soft, lint-free cloth with an approved cleaning solution toavoid damaging laptop surfaces.Apply the cleaning solution to the lint-free cloth, not directly tothe laptop.

Keyboard

Ventilation

LCD display

Touch pad

Page 35: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Optimal Operating Environments

Pack for transport

Clean properly

Ventilate

Air temperature

Humidity

ITE PC v4.0Chapter 6 35© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Pack for transport

Clean properly

Ventilate

Air temperature

Humidity

Page 36: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Troubleshooting

Determine if a repair iscost-effective.

The cost of the repairshould be compared tothe replacement costminus the salvage value.

ITE PC v4.0Chapter 6 36© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Determine if a repair iscost-effective.

The cost of the repairshould be compared tothe replacement costminus the salvage value.

Page 37: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Step 1 Gather data from the customer

Step 2 Verify the obvious issues

Step 3 Try quick solutions first

Step 4 Gather data from the computer

Step 5 Evaluate the problem and implement the solution

Step 6 Close with the customer

Troubleshooting Process

ITE PC v4.0Chapter 6 37© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Step 1 Gather data from the customer

Step 2 Verify the obvious issues

Step 3 Try quick solutions first

Step 4 Gather data from the computer

Step 5 Evaluate the problem and implement the solution

Step 6 Close with the customer

Page 38: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

1. Gather Data from the Customer Customer information

Company name, contact name, address, phone number

Laptop informationManufacturer, model, OS, network environment, connectiontype

Description of problemOpen-ended questionsWhat was happening when you first experienced theproblem?Closed-ended questionsIs the laptop currently using the battery as the powersource?

ITE PC v4.0Chapter 6 38© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Customer informationCompany name, contact name, address, phone number

Laptop informationManufacturer, model, OS, network environment, connectiontype

Description of problemOpen-ended questionsWhat was happening when you first experienced theproblem?Closed-ended questionsIs the laptop currently using the battery as the powersource?

Page 39: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

2. Verify the Obvious IssuesExamine the most obvious causes of a problem.

Loose or improper connectionsCheck the Device Manager; remove and reinsert components

Power issuesCheck power LEDs and power source

Wireless network issuesCheck network LEDs, Network Connections and wireless signalstrength

Sound and audio issues

Stylus issues

ITE PC v4.0Chapter 6 39© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Examine the most obvious causes of a problem.

Loose or improper connectionsCheck the Device Manager; remove and reinsert components

Power issuesCheck power LEDs and power source

Wireless network issuesCheck network LEDs, Network Connections and wireless signalstrength

Sound and audio issues

Stylus issues

Page 40: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

3. Try Quick Solutions First

A quick solution can save time and money.

Reboot the computer.

Verify BIOS settings.

Remove or unplug unnecessary peripherals.

Use the Last Known Good Configuration option.

ITE PC v4.0Chapter 6 40© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

A quick solution can save time and money.

Reboot the computer.

Verify BIOS settings.

Remove or unplug unnecessary peripherals.

Use the Last Known Good Configuration option.

Page 41: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

4. Gather Data from the ComputerData gathered from the laptop can be used to confirmthe problem description given by the customer.

ITE PC v4.0Chapter 6 41© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Page 42: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

5. Evaluate Problem & Implement Solution1. Evaluate the information gathered from the customer

and from the laptop

2. Determine possible solutions

3. Implement the best solution

Previous experience ofsolving problems withcomputers

Other technicians

Internet search engines

News groups

Manufacturer FAQs

Computer manuals

Device manuals

Online forums and chat

Technical websites

ITE PC v4.0Chapter 6 42© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

1. Evaluate the information gathered from the customerand from the laptop

2. Determine possible solutions

3. Implement the best solution

Previous experience ofsolving problems withcomputers

Other technicians

Internet search engines

News groups

Manufacturer FAQs

Computer manuals

Device manuals

Online forums and chat

Technical websites

Page 43: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

6. Close with the Customer Discuss with customer the solution implemented.

Have customer verify problem is solved.

Provide all paperwork to customer.

Document steps of solution.

Document components used in repair.

Document time spent to resolve the problem.

ITE PC v4.0Chapter 6 43© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Discuss with customer the solution implemented.

Have customer verify problem is solved.

Provide all paperwork to customer.

Document steps of solution.

Document components used in repair.

Document time spent to resolve the problem.

Page 44: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Common Problems and Solutions

Problem Symptom Possible Solution

LCD laptop screen is notdisplaying anything

Disconnect any externalmonitors and use Fn keysequence to activate the LCD

ITE PC v4.0Chapter 6 44© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Disconnect any externalmonitors and use Fn keysequence to activate the LCD

Image on the LCD screen istoo dim

Swap laptop to AC power andadjust brightness controls forthe LCD

Image on the LCD screencontains a black border

Adjust display resolutionsetting

Page 45: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Chapter 6 SummaryLaptops and Portable Devices

Description of portable devices

Laptop components

Configuration procedures

Preventive maintenance techniques

ITE PC v4.0Chapter 6 45© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Laptops and Portable Devices

Description of portable devices

Laptop components

Configuration procedures

Preventive maintenance techniques

Page 46: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Instructor TrainingActivities

ITE PC v4.0Chapter 6 46© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Instructor TrainingActivities

Page 47: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Activities for Instructor Training1. Take the Quiz provided in Chapter 6 course content.

2. Conduct Internet research to pre-screen onlineresources for students to use in completing thestudent worksheet, 6.7.2 Research Laptop Problems.

3. Complete the virtual laptop instructor activities andparticipate in discussion or journal your answers todiscussion questions.

ITE PC v4.0Chapter 6 47© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

1. Take the Quiz provided in Chapter 6 course content.

2. Conduct Internet research to pre-screen onlineresources for students to use in completing thestudent worksheet, 6.7.2 Research Laptop Problems.

3. Complete the virtual laptop instructor activities andparticipate in discussion or journal your answers todiscussion questions.

Page 48: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Virtual Laptop Virtual laptop is a stand-alone tool designed to:

supplement classroom learningprovide a virtual “hands-on” experience where real equipment islimited

ITE PC v4.0Chapter 6 48© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Page 49: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Objectives for Virtual Laptop Activity

Describe the three modes of the virtual laptop.

Remove and install laptop components in the virtuallaptop.

Participate in discussion of various teaching strategiesto use with the virtual laptop.

ITE PC v4.0Chapter 6 49© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Describe the three modes of the virtual laptop.

Remove and install laptop components in the virtuallaptop.

Participate in discussion of various teaching strategiesto use with the virtual laptop.

Page 50: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Virtual Laptop Activity Launch virtual laptop

Complete all four layers of the Learn Mode

Work through the Test Mode

While using the virtual laptop, begin thinking of ways touse this in teaching (both students and instructors).

Participate in discussion or journal your answers todiscussion questions.

ITE PC v4.0Chapter 6 50© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Launch virtual laptop

Complete all four layers of the Learn Mode

Work through the Test Mode

While using the virtual laptop, begin thinking of ways touse this in teaching (both students and instructors).

Participate in discussion or journal your answers todiscussion questions.

Page 51: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Discuss Virtual Laptop Do you have any questions now that you have used

virtual laptop?

How do you think your students will react to this tool?

What ways do you think you will use virtual laptop inITE PC v4.0?

Other comments or thoughts about virtual laptop?

ITE PC v4.0Chapter 6 51© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Do you have any questions now that you have usedvirtual laptop?

How do you think your students will react to this tool?

What ways do you think you will use virtual laptop inITE PC v4.0?

Other comments or thoughts about virtual laptop?

Page 52: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Instructor Training Discussion Share with the other instructors the online resources you found

that students might use in completing the research activityworksheet, 6.7.2 Research Laptop Problems

Discuss the troubleshooting process.What are some benefits of open-ended and closed-ended questions?What are other open-ended and closed-ended questions that might beused to gather data from the customer?What are other obvious issues that could be added to the list to check?What are other quick solutions for troubleshooting a laptop or aportable device?Are there specific online resources that you would recommend to usein researching possible solutions to laptop problems?What methods will you use in the classroom to illustrate and reinforcethe effective communication that should be part of the step of closingwith the customer?

ITE PC v4.0Chapter 6 52© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Share with the other instructors the online resources you foundthat students might use in completing the research activityworksheet, 6.7.2 Research Laptop Problems

Discuss the troubleshooting process.What are some benefits of open-ended and closed-ended questions?What are other open-ended and closed-ended questions that might beused to gather data from the customer?What are other obvious issues that could be added to the list to check?What are other quick solutions for troubleshooting a laptop or aportable device?Are there specific online resources that you would recommend to usein researching possible solutions to laptop problems?What methods will you use in the classroom to illustrate and reinforcethe effective communication that should be part of the step of closingwith the customer?

Page 53: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Additional Resources Whatis?com: IT Encyclopedia and Learning Center

http://whatis.com

TechTarget: The Most Targeted IT Media http://techtarget.com

ZDNet: Tech News, Blogs and White Papers for IT Professionalshttp://www.zdnet.com

HowStuffWorks: It's Good to Knowhttp://computer.howstuffworks.com

CNET.com http://www.cnet.com

PC World http://www.pcworld.com

ComputerWorld http://www.computerworld.com

WIRED NEWS http://www.wired.com

eWEEK.com http://www.eweek.comITE PC v4.0Chapter 6 53© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Whatis?com: IT Encyclopedia and Learning Centerhttp://whatis.com

TechTarget: The Most Targeted IT Media http://techtarget.com

ZDNet: Tech News, Blogs and White Papers for IT Professionalshttp://www.zdnet.com

HowStuffWorks: It's Good to Knowhttp://computer.howstuffworks.com

CNET.com http://www.cnet.com

PC World http://www.pcworld.com

ComputerWorld http://www.computerworld.com

WIRED NEWS http://www.wired.com

eWEEK.com http://www.eweek.com

Page 54: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

Q and A

ITE PC v4.0Chapter 6 54© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

Page 55: Chapter 6: Laptops and Portable Devicesinfo.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture Slides/ITE_PC_v40... · Chapter 6: Laptops and Portable Devices ... techniques used for laptops

ITE PC v4.0Chapter 6 55© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public