Chapter #10
Societal Concerns
T and D in the future
• Basic skills training• English• Disabilities• OLDER Workers• Teleworkers
Development in the future
• EE evaluation techniques• Tech obsolescence prevention• Foreign cultures• Substance abuse• Stress• Time management
cont.
• Sexual Harassment training• Customer service• Team skills• Diversity• Wellness• Safety
Basic skills
• Reading, writing, speaking, math
• 40 millions in US over age 16 are functionally illiterate
• 21% of American workers– ....... US Dept. of Education
Functionally illiterate
• cannot draft letter• only simple add and subtract
skills
Survey by National Inst of Literacy (NIFL)
• US Business loses $60 Million in lost productivity due to illiteracy
• yet only 5% of firms do anything about it.
• need to teach basic skills
Basic Skills Training
• Task analysis
• Person analysis
• Learning objectives
School to Work Programs Act (1994)
• Only 1/3 high school grads go to college
• Helps 2/3 grads transition successfully to work
English Training
• Problem: identifying those who need help
• Example John Hopkins – University of Maryland
– Professors have to pass fluency tests.
The Disabled
• Two major laws• Vocational Rehabilitation Act
− requires er to use affirmative action to hire disabled
• ADA
Research
• Missing extremities 1million• Deformities (birth) 12.8 million• Hearing 4 million• Paralysis .4 million• Speech 1.1 million• Visual 4.3 million• Other 3.7 million• 2 or more 9.9 million
Older Workers
• Labor Dept. Stats• Ees over 55 are 25% of workforce• More than 1 million have returned• Account for more than 22% of job
growth• 15% over 65 work part/full time
more Labor Dept facts
• over age 60 learn great• better work ethic• no difference in productivity• better job satisfaction• less turnover• less mental problems• better basic skills
T&D Programs for Older Workers
• More relaxed• Step by step• Experiential learning• Self paced• Must be relevant• Pre retirement education
Adults, Dislocated, Layoffsand Youth• Workforce Investment Act (1998)
• state by state literacy programs• job training, assessment, counseling• offered to all adults, drop outs,
homeless, runaways
Telecommuting Training
• 19.6 million telecommute in US• Training programs must include
• SELF MANAGEMENT SKILLS• HOME OFFICE SET UP• CLEAR PERFORMANCE GOALS• BRING IN TO COMMUNICATE REGULARLY
Managers and professionals
• Performance evaluation training
Cross cultural training
• $150 – 250,000 for each mngr.• 20% return before job complete• Can’t adapt to new culture• Departure training
Professional Obsolescence
• Stagnant growth• No new knowledge
• lifelong learning• learning organizations• professional organizations
Employee Assistance Programs
• (90%) firms have them• offered at no charge• for ee and for families• outsourced to independent firms
EAP cont.
• provide• needed training• stress• drug/alcohol• mental problems• financial• weight• conflict mgnt
Stress Mngt Training
• #1 problem in US Business• Cost... 300 billion• Causes:
• ½ OF ALL MISSED DAYS• 40% of T.O.• workplace violence
– #2 cause of death at work
Time Management Training
• Higher goals mean more time limits
• Increased pace of work• greater need for more
productivity
Sexual Harassment Training
Diversity Training
• Hispanic ees growing 5X faster than general population
• Asians and Hispanics will represent ½ of all job growth over next 50 years
• Whites will become minority this century.
• 60% of US women work
Wellness Training
• To decrease insurance costs• Exercise• Life style training• Obesity• Drugs• Ergonomics• Parenting
Safety Training
• Accidents and work related illness cost to US business
• 121 billion yearly.
Customer Service Training
Team Skills Training
• Cross training• 360 feedback• Problem solving• Role clarification• Conflict resolution
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