CFO SummitCFO Summit
The Business Value of ITThe Business Value of ITRick DevenutiRick Devenuti
Corporate Vice President & CIO Corporate Vice President & CIO Rick DevenutiRick Devenuti
Corporate Vice President & CIO Corporate Vice President & CIO
Sydney
Chofu & Otemachi
Les UlisTVP
Dublin Benelux
Madrid
Dubai
Singapore
Johannesburg
Sao Paulo
72,000 mailboxes
Microsoft IT Data
Canyon ParkRedmond
Los ColinasCharlotte
ChicagoMilan
Stockholm
Munich
400+ supported MS sites worldwide
4.5M+ e-mail messages per day internally
>400 apps 50K
employees
150,000+ PCs >7,000
servers
Single Instance SAP
Silicon Valley
Basic Practice 1
Create a mission statement and validate with executive management
Evangelize it to the troops
Communicate division’s role in the company to employees
Know how your division contributes to the overall success of the company
Mission Sound Bites
Integrated operations and IT
Deliver focused, predictable trustworthy customer, client, and partner experience
Being Microsoft’s first and best customer
Protecting Microsoft’s physical and digital assets
Measurement
Basic Practice 2Develop your IT business measures to validate your success against the mission
Simple
Intuitive
Sustainable
Consistent
Basic Practice 3
Where is the business going?
What key products are coming?
What are the business priorities of subsidiaries?
Create 18 month plan after understanding the company’s business objectives
Organization Alignment
Client
Architecture & Technology Planning
Enterprise Infrastructure Services
OEM Commercial
Info Worker
BusinessSolutions Devices Server &
Platform
Home &
Enter.MSNHome &
Enter.Svc
P&Ls
IT & OPS Enterprise Application Services
Corporate Security & Anti-Piracy
Operations Services
Client Services
Microsoft.com
Basic Practice 4
Small group – no committees
Eliminate old systems – no bridges
Packaged products – limited access
No paper
Build applications to meet business needs
Alchemy .NET Architecture
Role-Based Workflows
Benefits• Higher User Satisfaction• Increased IT Agility• Bigger ROI on CRM Investment User Interface Paradigm Shift• Application-Centric to Work-Centric• Seamless Source Data Integration• Tailored to Specific User Roles
Technologies•Microsoft® Windows® .NET Enterprise Server (Beta 3)•Internet Information Services 6.0•Microsoft Visual Studio® .NET•Microsoft SQL Server™ 2000•Microsoft .NET Framework•ASP.NET XML Web services•ASP.NET Web Forms•ADO.NET•C#•COM Interop•Microsoft .NET Compact Framework•Microsoft Mobile Internet Toolkit
Revenue Reporting
Events MarketingSupport Sales Force Automation
Connecting Things Together
Controller
MicrosoftERM
Warehouse
Microsoft SCM
Service Center
Microsoft CRM
eBusiness
Microsoft eCommerce
Sales Team
Microsoft CRM
Exec Team
Microsoft Analytics
Operations
Microsoft PSA
Store Front
Microsoft Point of Sale
Employees
Microsoft Bsn Portal
Microsoft Business Solutions
Basic Practice 5
Talk to both business value and cost/benefit analysis
Remove complexity
Be prepared to discuss risk and issues for each item
CEO needs to be 100% supportive
CIO Priorities
Scenarios
Measuring Value and TCO
Integrating Business and IT
Training
Security
This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. © 2002 Microsoft Corporation. All rights reserved.
Microsoft Business SolutionsMicrosoft Business Solutions
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