Agenda
The decision to pursue certification
Overall background on CAP, OM, and MOS exams
The certification process
OK, you’re certified, now what?
Why Certify?
Increase Your Salary
Gain More Respect
Potential for Promotion
Edge in Job Interviews
Expand Your Knowledge
Self-Pride Prove Your Skills Get More
Responsibility
CAP and OM Exams Overview
Sponsor
IAAP is a global association focused on networking and professional development for the administrative profession.
IAAP administers the Certified Administrative Professional and Organizational Management exams.
Where To Start
http://www.iaap-hq.org
Qualifying Experience
EducationExperience Required
No college degree 4 years
Associate degree 3 years
Bachelor’s degree or higher
2 years
CAP Exam
3.5 hours 300 multiple choice questions Offered Twice a Year Pearson Vue (electronic testing)
Key Dates
Exam DatesApplication due to IAAP
(received by)
Schedule CBT Appt.
with PearsonMar 7-12, 2016
Dec 1, 2015 Beginning Jan 5, 2016
Sep 6-10, 2016
Jun 1, 2016 TBD
Late Registration Date: Dec 8, 2015($50 fee) Jun 8, 2016
CAP Exam Topics
Organizational Communication 25%
Business Writing and Document Production 20%
Technology and Information Distribution 15%
Office and Records Management 15%
Event and Project Management 12%
Human Resources 8%
Financial Functions 5%
Organizational Communication
Terms and Theory
Customer Service
Professional Networking
Team Dynamics
Interpersonal Communication in Organizations
Public Speaking
Multi-cultural and International Business
Organizational Structure, Systems, and Strategy
Business Ethics and Legality
Business Writing and Document Production
Business Writing and Document Terms
Proofreading
Grammar
Document Creation and Editing
Office and Web Publishing
Charts, Graphs and Tables
Document Finishing
Meeting Minutes
Technology and Information Distribution
Information Distribution Terms Traditional verses Electronic Information
Distribution Copyrights, Intellectual Property, and
Confidentiality Data Analysis Internet Communication Office Software and Hardware Computer Operating Systems Transferring and Storing Information Information Security
Office and Records Management
Records Management Terms
Manual and Electronic File Management
Filing Rules and Standards
Records Security
File Retrieval, Maintenance, and Retention
Office Design and Effective Workspaces
Office Management and Purchasing
Inventory Management
Virtual Office
Event and Project Management
Event and Project Terms
Travel Preparation
Meeting Planning
Time Management and Planning
Project Management
Human Resources
Human Resources Terms
Basic HR Duties and Processes
Employee Files
Training and Procedure Manuals
Recruitment, Staffing, and Hiring
Diversity
Onboarding and Offboarding
Human Resource Law
Financial Functions
Finance Terms
Budgets and Financial Statements
Banking
Journal Entries
Reconciliation
Statistical Analysis
Charitable Fundraising and Donations
Exam Scoring
Criterion Referenced Method of Scoring
Scaled score of 500 needed Pass / Fail Rate
Costs Related to CAP Exam
Registration cost of CAP exam Members $350 Non-Members $525
Study materials (varies) Study group costs, optional (varies)
Bibliography (Primary)
Bovee, C. L. & Thill, J. V. (2015). Business Communication Today. Pearson Prentice-Hall.
Guffey, M. E. & Loewy, D. (2015). Essentials of Business Communication. South-Western Publishing Co.
Shockley-Zalabak, Pamela. (2015). Fundamentals of Organizational Communication. Pearson.
Stulz, K. M., Shumack, K. A. & Fulton-Calkins, P. (2012). Procedures and Theory for Administrative Professionals. South-Western Publishing Co.
Vermaat, M. E., Sebok, S. L., Freund, S. M., Campbell, J. T., & Frydenberg, M. (2015). Enhanced Discovering Computers Cengage Learning.
Bibliography (Secondary/Additional) Robbins, S. P. & Coulter, M. (2015). Management. Pearson
Prentice-Hall.
Smith, L. R. (2013). English for Careers. Pearson Prentice-Hall.
Wempen, F. (2014). Computing Fundamentals IC3 Edition. Wiley & Sons.
Read, J. & Ginn, M. L. (2015). Records Management. Thompson/South-Western Publishing
Dessler, G. (2014). Human Resource Management. Pearson Prentice-Hall
Titman, K., & Martin, A. J. (2013). Financial Management. Pearson Education.
Warren, C. (2014). Survey of Accounting. Cengage Learning.
CAP Exam Guide
IAAP is publishing a CAP exam guide which is expected to be out by the beginning of November.
I have not yet had a chance to review this, though I am hoping to get an early copy from IAAP’s Certification Manager
CAP Recertification
Recertification
Must recertify your CAP every five years
60 points are needed for recertification
Points are earned in multiple waysProfessional DevelopmentIndustry Specific Professional DevLeadership
Professional Development
Continuing Education Formal Education Other certifications
30 points minimum
Industry Specific Professional Development
Continuing Education Formal Education
20 points maximum
Leadership
Elected or Appointed Positions IAAP Specific Positions
20 points maximum
Documenting
All recertification points need to be documented with something along the lines of a certificate of completion or attendance that spells out your attendance, education topic, course content, date and length of program, etc.
You have to think anyway, so why not think big? --Donald Trump
Organizational Management Specialty
General Information
Must be a CAP prior to pursuing these specialty designations (or taking CAP exam same week)
Organizational Management
Exam administered same week as CAP exam
175 Questions (Multi-paragraph scenario with 6-10 or so related multi-choice questions)
3.5 hours
OM Exam Topics
Organizational Planning
36%
Advanced Communication
27%
Advanced Administration
23%
Team Skills 14%
Organizational Planning
Critical thinking and decision making Strategic planning Communicating mission and values Allocating resources
Advanced Communication
Nonverbal Presentation techniques Legal issues Professional protocol
Advanced Administration
Mentoring and training Conducting research Coordinating projects Delegating and empowering
Team Skills
Team building and leading Group problem solving Resolving conflict Conducting meetings
Costs Related to OM Exam
Registration cost of OM exam Members $200 Non-Members $400
Study materials (varies) Study groups, optional (varies)
Technology ApplicationsSpecialty
Technology Applications
Required to purchase three Options software training modules (various Microsoft Office programs)
Must complete one Microsoft Office certification exam
No exam from IAAP Submit your application and fee ($75
for members; $100 for non-members).
Costs Related to TA Specialty
Options Training Materials Members $129-149 per program
Non-Members $189-229
Microsoft Exam Voucher $80-120 Application fee for TA
Members $75
Non-Members $100
Microsoft Office Specialist
Microsoft Office Specialist
Issued directly by Microsoft through Certiport
Exams are one hour each Approximately 30 questions with 2-3
subparts each Administered in various locations
(schools, etc.)
Exams 2013 Exams
Word Core Word Expert
Parts I and II Excel Core Excel Expert
Parts I and II PowerPoint Outlook Access SharePoint One Note
2010 Exams Word Core Word Expert Excel Core Excel Expert PowerPoint Outlook Access SharePoint One Note
Become The Master!
Microsoft Office Specialist – Master Level - pass four exams
2013: Word Expert Part 1 and Part II Excel Expert Part 1 and Part II
2010 Word Expert Excel Expert PowerPoint and either Outlook or Access or SharePoint or
OneNote
Cost Comparison
TA Specialty(members)
MOS Exams
Study Materials $387-447 $100
Exam $100 (1 exam)
$400 (4 exams)
Fee $75 N/A
Total Cost $562-622 $500
2010 2013 2010 2013
Number of programs certified
1 1 4 2
The greatest crime in the world is not developing your potential.When you do what you do best, you are helping not only yourself, but the world. --Roger Williams
How to Prepare
Study / Preparation Process
Research the certifications Books / Videos / Tapes Online Assistance (egroups) Find a Mentor Get a study buddy (choose
wisely!) Study Groups (live or online –
more on this in a moment))
The Day Arrives
Final Preparation Emotional Responses What to Expect Results
CAP/OM
MOS
Self Study
Advantages Disadvantages
Proceed at your own pace Have to figure things out for yourself as to what areas are most important and how much you need to learn
Cheaper – can save you money
Materials can be overwhelming
Set your own time schedule
No classmates to discuss concepts with
No instructor to clarify confusing concepts
Must be self disciplined to stay on track with studying
Study GroupsAdvantages Disadvantages
Instructor led – someone to hold your hand and guide you
You go at someone else’s pace
Experience from past study groups ensures relevant material is reviewed for the exam
You may spend time on things you already know
Fellow students provide morale boost, share the journey with you, and provide other perspectives when learning concepts.
Potential cost
Sessions are recorded so you can catch up if you miss a session and review all material at the end.
Helps you spread your studying out consistently across several months; reducing procrastination
OK, You’re Certified…Now What?
Update Your Success Book Update Your Résumé Business Cards Career Path Discussion Salary Increase Mentor Others TELL PEOPLE!!!
You miss 100 percent of the shots you never take. --Wayne Gretzky, former Pro Hockey Player
Study Groups
My CAP Study Group
Starts early November 2015 Goes through the March 2016 exam 16 weeks; Monday nights; 2 hours 7-9 CT Cost is $100 One book is needed (plus possibly the
CAP Exam Study Guide when it is published)
http://www.mrhenterprises.com
My OM Study Group
Starts early November 2015 Goes through the March 2016 exam 16 weeks; Wednesday nights; 2 hours 7-9
CT Cost is $100 No additional materials are needed. I
provide everything.
http://www.mrhenterprises.com
Other CAP and OM Study Groups/Review Sessions
Options Frances Chandler
Debbie Bridge
Kemetia Foley
Donna Rankin
Occasionally, local groups and LANs
MOS Study Groups
I offer intensive Microsoft Office Study Groups to prepare students for the various tests.
EARN CAP recertification points! Just started Microsoft Access
(Sept. 29-Oct. 27) Next MOS study group: Microsoft One
Note in January 2016. Then: Word, Excel, PowerPoint,
Outlook to follow
Resources
http://www.mrhenterprises.com My Site
www.iaap-hq.org IAAP Web site www.certiport.com Certiport (MOS)
Study Materials www.horizonpresentations.com www.capreview.com
Any Questions?
Presenter: Marie Herman, CAP-OM, ACS, [email protected]://www.mrhenterprises.com
Private tutoring for CAP, OM, Microsoft Office Specialist exams; online study groups; advanced Microsoft Office training
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