Chapter 2
비즈니스 프로세스 정보 그리고 정보시스템
Chapter 2
This Could Happen to You
bull In order for Dee to get a budget approved for the blog she needs to
ndash Provide specific details
ndash Provide answers to
bull How will this blog impact the sales process
bull How will the salespeople use it
bull How will it help gain sales
bull What else will the CFO want to know
2-2
Q1 How Did This Stuff Get Here
bull Business processes must work together as an integrated system
bull A business must
ndash Obtain payments for its goods and services
ndash Cover costs
ndash Make profit
2-3
Q2 What Is a Business Process
bull A network of activities resources facilities and information that interact to achieve some business function
2-4
Q2 What Is a Business Process
(contrsquod)
bull Business process is a network of ndash Activities (processes) ndash Resources (inputs) ndash Facilities (inputs) ndash Information (both inputs and outputs)
bull Processes interact to achieve business function
2-5
Q2 What Is a Business Process
(contrsquod)
bull Business systems are integrated processes
bull Examples ndash Inventory management processes ndash Manufacturing processes ndash Sales and support processes ndash Accounting systems ndash HRM
2-6
Q3 What Are the Component of a
Business Process bull Activities ndash transform resources and information of one type
into resources and information of another type
bull Resources ndash items of value such as customers suppliers employees distributors and so on
bull Facilities ndash structures used within resources Ex inventories databases
bull Information ndash activities use information to know how to transform inputs to outputs
2-7
Portion of Inventory Management
Business Process
2-8
Figure 2-1
Inventory Management
Business System Processes 1 Purchasing (activity) queries Inventory Database (facility)
and obtains QuantityOnHand (information)
2 If reorder needed Purchasing generates Order (information) to Supplier (resource)
3 Order Placement (activity) sends copy to Receiving (activity)
4 Receiving puts goods into Inventory (facility)
5 Record (Info) sent to Inventory Database (facility) and Payment (activity)
2-9
Inventory Management
Business System (contrsquod)
6 Supplier sends ShippingInvoice (info) to Payment
7 ShippingInvoice compared to Order generates Check (info and resource)
8 Counter Sales (activity) interacts with Customer (resource) Inventory (resource) and Inventory Database (facility)
2-10
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
This Could Happen to You
bull In order for Dee to get a budget approved for the blog she needs to
ndash Provide specific details
ndash Provide answers to
bull How will this blog impact the sales process
bull How will the salespeople use it
bull How will it help gain sales
bull What else will the CFO want to know
2-2
Q1 How Did This Stuff Get Here
bull Business processes must work together as an integrated system
bull A business must
ndash Obtain payments for its goods and services
ndash Cover costs
ndash Make profit
2-3
Q2 What Is a Business Process
bull A network of activities resources facilities and information that interact to achieve some business function
2-4
Q2 What Is a Business Process
(contrsquod)
bull Business process is a network of ndash Activities (processes) ndash Resources (inputs) ndash Facilities (inputs) ndash Information (both inputs and outputs)
bull Processes interact to achieve business function
2-5
Q2 What Is a Business Process
(contrsquod)
bull Business systems are integrated processes
bull Examples ndash Inventory management processes ndash Manufacturing processes ndash Sales and support processes ndash Accounting systems ndash HRM
2-6
Q3 What Are the Component of a
Business Process bull Activities ndash transform resources and information of one type
into resources and information of another type
bull Resources ndash items of value such as customers suppliers employees distributors and so on
bull Facilities ndash structures used within resources Ex inventories databases
bull Information ndash activities use information to know how to transform inputs to outputs
2-7
Portion of Inventory Management
Business Process
2-8
Figure 2-1
Inventory Management
Business System Processes 1 Purchasing (activity) queries Inventory Database (facility)
and obtains QuantityOnHand (information)
2 If reorder needed Purchasing generates Order (information) to Supplier (resource)
3 Order Placement (activity) sends copy to Receiving (activity)
4 Receiving puts goods into Inventory (facility)
5 Record (Info) sent to Inventory Database (facility) and Payment (activity)
2-9
Inventory Management
Business System (contrsquod)
6 Supplier sends ShippingInvoice (info) to Payment
7 ShippingInvoice compared to Order generates Check (info and resource)
8 Counter Sales (activity) interacts with Customer (resource) Inventory (resource) and Inventory Database (facility)
2-10
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Q1 How Did This Stuff Get Here
bull Business processes must work together as an integrated system
bull A business must
ndash Obtain payments for its goods and services
ndash Cover costs
ndash Make profit
2-3
Q2 What Is a Business Process
bull A network of activities resources facilities and information that interact to achieve some business function
2-4
Q2 What Is a Business Process
(contrsquod)
bull Business process is a network of ndash Activities (processes) ndash Resources (inputs) ndash Facilities (inputs) ndash Information (both inputs and outputs)
bull Processes interact to achieve business function
2-5
Q2 What Is a Business Process
(contrsquod)
bull Business systems are integrated processes
bull Examples ndash Inventory management processes ndash Manufacturing processes ndash Sales and support processes ndash Accounting systems ndash HRM
2-6
Q3 What Are the Component of a
Business Process bull Activities ndash transform resources and information of one type
into resources and information of another type
bull Resources ndash items of value such as customers suppliers employees distributors and so on
bull Facilities ndash structures used within resources Ex inventories databases
bull Information ndash activities use information to know how to transform inputs to outputs
2-7
Portion of Inventory Management
Business Process
2-8
Figure 2-1
Inventory Management
Business System Processes 1 Purchasing (activity) queries Inventory Database (facility)
and obtains QuantityOnHand (information)
2 If reorder needed Purchasing generates Order (information) to Supplier (resource)
3 Order Placement (activity) sends copy to Receiving (activity)
4 Receiving puts goods into Inventory (facility)
5 Record (Info) sent to Inventory Database (facility) and Payment (activity)
2-9
Inventory Management
Business System (contrsquod)
6 Supplier sends ShippingInvoice (info) to Payment
7 ShippingInvoice compared to Order generates Check (info and resource)
8 Counter Sales (activity) interacts with Customer (resource) Inventory (resource) and Inventory Database (facility)
2-10
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Q2 What Is a Business Process
bull A network of activities resources facilities and information that interact to achieve some business function
2-4
Q2 What Is a Business Process
(contrsquod)
bull Business process is a network of ndash Activities (processes) ndash Resources (inputs) ndash Facilities (inputs) ndash Information (both inputs and outputs)
bull Processes interact to achieve business function
2-5
Q2 What Is a Business Process
(contrsquod)
bull Business systems are integrated processes
bull Examples ndash Inventory management processes ndash Manufacturing processes ndash Sales and support processes ndash Accounting systems ndash HRM
2-6
Q3 What Are the Component of a
Business Process bull Activities ndash transform resources and information of one type
into resources and information of another type
bull Resources ndash items of value such as customers suppliers employees distributors and so on
bull Facilities ndash structures used within resources Ex inventories databases
bull Information ndash activities use information to know how to transform inputs to outputs
2-7
Portion of Inventory Management
Business Process
2-8
Figure 2-1
Inventory Management
Business System Processes 1 Purchasing (activity) queries Inventory Database (facility)
and obtains QuantityOnHand (information)
2 If reorder needed Purchasing generates Order (information) to Supplier (resource)
3 Order Placement (activity) sends copy to Receiving (activity)
4 Receiving puts goods into Inventory (facility)
5 Record (Info) sent to Inventory Database (facility) and Payment (activity)
2-9
Inventory Management
Business System (contrsquod)
6 Supplier sends ShippingInvoice (info) to Payment
7 ShippingInvoice compared to Order generates Check (info and resource)
8 Counter Sales (activity) interacts with Customer (resource) Inventory (resource) and Inventory Database (facility)
2-10
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Q2 What Is a Business Process
(contrsquod)
bull Business process is a network of ndash Activities (processes) ndash Resources (inputs) ndash Facilities (inputs) ndash Information (both inputs and outputs)
bull Processes interact to achieve business function
2-5
Q2 What Is a Business Process
(contrsquod)
bull Business systems are integrated processes
bull Examples ndash Inventory management processes ndash Manufacturing processes ndash Sales and support processes ndash Accounting systems ndash HRM
2-6
Q3 What Are the Component of a
Business Process bull Activities ndash transform resources and information of one type
into resources and information of another type
bull Resources ndash items of value such as customers suppliers employees distributors and so on
bull Facilities ndash structures used within resources Ex inventories databases
bull Information ndash activities use information to know how to transform inputs to outputs
2-7
Portion of Inventory Management
Business Process
2-8
Figure 2-1
Inventory Management
Business System Processes 1 Purchasing (activity) queries Inventory Database (facility)
and obtains QuantityOnHand (information)
2 If reorder needed Purchasing generates Order (information) to Supplier (resource)
3 Order Placement (activity) sends copy to Receiving (activity)
4 Receiving puts goods into Inventory (facility)
5 Record (Info) sent to Inventory Database (facility) and Payment (activity)
2-9
Inventory Management
Business System (contrsquod)
6 Supplier sends ShippingInvoice (info) to Payment
7 ShippingInvoice compared to Order generates Check (info and resource)
8 Counter Sales (activity) interacts with Customer (resource) Inventory (resource) and Inventory Database (facility)
2-10
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Q2 What Is a Business Process
(contrsquod)
bull Business systems are integrated processes
bull Examples ndash Inventory management processes ndash Manufacturing processes ndash Sales and support processes ndash Accounting systems ndash HRM
2-6
Q3 What Are the Component of a
Business Process bull Activities ndash transform resources and information of one type
into resources and information of another type
bull Resources ndash items of value such as customers suppliers employees distributors and so on
bull Facilities ndash structures used within resources Ex inventories databases
bull Information ndash activities use information to know how to transform inputs to outputs
2-7
Portion of Inventory Management
Business Process
2-8
Figure 2-1
Inventory Management
Business System Processes 1 Purchasing (activity) queries Inventory Database (facility)
and obtains QuantityOnHand (information)
2 If reorder needed Purchasing generates Order (information) to Supplier (resource)
3 Order Placement (activity) sends copy to Receiving (activity)
4 Receiving puts goods into Inventory (facility)
5 Record (Info) sent to Inventory Database (facility) and Payment (activity)
2-9
Inventory Management
Business System (contrsquod)
6 Supplier sends ShippingInvoice (info) to Payment
7 ShippingInvoice compared to Order generates Check (info and resource)
8 Counter Sales (activity) interacts with Customer (resource) Inventory (resource) and Inventory Database (facility)
2-10
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Q3 What Are the Component of a
Business Process bull Activities ndash transform resources and information of one type
into resources and information of another type
bull Resources ndash items of value such as customers suppliers employees distributors and so on
bull Facilities ndash structures used within resources Ex inventories databases
bull Information ndash activities use information to know how to transform inputs to outputs
2-7
Portion of Inventory Management
Business Process
2-8
Figure 2-1
Inventory Management
Business System Processes 1 Purchasing (activity) queries Inventory Database (facility)
and obtains QuantityOnHand (information)
2 If reorder needed Purchasing generates Order (information) to Supplier (resource)
3 Order Placement (activity) sends copy to Receiving (activity)
4 Receiving puts goods into Inventory (facility)
5 Record (Info) sent to Inventory Database (facility) and Payment (activity)
2-9
Inventory Management
Business System (contrsquod)
6 Supplier sends ShippingInvoice (info) to Payment
7 ShippingInvoice compared to Order generates Check (info and resource)
8 Counter Sales (activity) interacts with Customer (resource) Inventory (resource) and Inventory Database (facility)
2-10
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Portion of Inventory Management
Business Process
2-8
Figure 2-1
Inventory Management
Business System Processes 1 Purchasing (activity) queries Inventory Database (facility)
and obtains QuantityOnHand (information)
2 If reorder needed Purchasing generates Order (information) to Supplier (resource)
3 Order Placement (activity) sends copy to Receiving (activity)
4 Receiving puts goods into Inventory (facility)
5 Record (Info) sent to Inventory Database (facility) and Payment (activity)
2-9
Inventory Management
Business System (contrsquod)
6 Supplier sends ShippingInvoice (info) to Payment
7 ShippingInvoice compared to Order generates Check (info and resource)
8 Counter Sales (activity) interacts with Customer (resource) Inventory (resource) and Inventory Database (facility)
2-10
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Inventory Management
Business System Processes 1 Purchasing (activity) queries Inventory Database (facility)
and obtains QuantityOnHand (information)
2 If reorder needed Purchasing generates Order (information) to Supplier (resource)
3 Order Placement (activity) sends copy to Receiving (activity)
4 Receiving puts goods into Inventory (facility)
5 Record (Info) sent to Inventory Database (facility) and Payment (activity)
2-9
Inventory Management
Business System (contrsquod)
6 Supplier sends ShippingInvoice (info) to Payment
7 ShippingInvoice compared to Order generates Check (info and resource)
8 Counter Sales (activity) interacts with Customer (resource) Inventory (resource) and Inventory Database (facility)
2-10
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Inventory Management
Business System (contrsquod)
6 Supplier sends ShippingInvoice (info) to Payment
7 ShippingInvoice compared to Order generates Check (info and resource)
8 Counter Sales (activity) interacts with Customer (resource) Inventory (resource) and Inventory Database (facility)
2-10
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Activities
bull Transform resources and information from one form into another
bull Follow rules and procedures
bull Can be manual automated or combination
bull Example
ndash Payment (activity) transforms QuantityReceived (information) and ShippingInvoice (information) into PaymentToSupplier (resource)
2-11
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Resources
bull Items of value
bull External to organization
bull Examples ndash Customers ndash Suppliers ndash Consultants
2-12
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Facilities
bull Structures used within business process
bull Places where things are produced or stored or equipment machines buildings
bull Examples ndash Inventories ndash Databases ndash Factories ndash Equipment
2-13
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Information
bull Used by activities
bull Determines how to transform inputs into outputs
bull So what is information and how is it different than data
2-14
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Q4 What Is Information
bull Knowledge is derived from data
bull Data is processed and presented in meaningful context
bull Data is processed by summing ordering averaging grouping comparing or other similar operations
bull Information is ldquoa difference that makes a differencerdquo
2-15
Data Processes Information Knowledge
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Characteristics of Good Information
1 Accurate ndash Correct and complete
ndash Crucial for management
ndash Cross-check information to ensure accuracy
2 Timely
ndash Produced in time for intended use
3 Relevant to both ndash Context
ndash Subject
2-16
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Characteristics of Good Information
(contrsquod)
4 Just Barely Sufficient
ndash Sufficient for purpose for which generated
ndash Do not need too much or extraneous information
5 Worth its cost
ndash Relationship between cost and value
ndash Information systems cost money to develop
maintain and use
ndash Must be worth the cost (time and money)
2-17
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Q5 What Is the Role of Information in
Business Processes
bull Business processes generate information by giving context to data
ndash Process gives context to data
ndash May turn low-level information into high-level information
bull Useful for management and strategy decisions
2-18
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Q6 How Do Information Systems
Support Business Processes
bull IS supports activities in a business process
ndash Several activities may use one information system
ndash Activity may have own information system
ndash Activity may use several information systems
bull Systems designers determine relationship of activities
to information systems
ndash Relationships are determined during systems
development
2-19
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
What Does It Mean To Automate a
Process Activity
2-20
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
What Does It Mean To Automate a
Process Activity (contrsquod)
bull Automation of processes
ndash Transfers work done by people to
computers
ndash People follow procedures (instructions)
ndash Computers follow software instructions
2-21
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
An Information System to Support
Counter Sales
2-22
Figure 2-4
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
An Information System to Support
Counter Sales (contrsquod)
bull Fully automated (McDonaldrsquos new drive-up window technology)
ndash Cashiers do not require extensive training
ndash Cashiers do not work directly with programs on
computer
bull Computer in cash register communicates with
computer connected to the Inventory Database
bull Programs record sales and make changes
2-23
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
An Information System to
Support Payment
2-24
Figure 2-5
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
An Information System to
Support Payment (contrsquod) bull Payment receives QuantityReceived and
ShippingInvoice and produces SupplierPayment
bull Mostly manual
ndash Accounts Payable Clerk reads documents and issues payment or investigates discrepancies
ndash Processing exceptions complicated
bull Programming expensive
bull Probably not effective
2-25
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
An Information System to
Support Purchasing
2-26
Figure 2-6
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
An Information System to
Support Purchasing (contrsquod)
bull Purchasing clerkrsquos computer runs program that queries database and identifies stock levels and generates PurchaseOrder
bull Designers decided to balance work between automation and manual activity ndash Searching database is repetitive
bull Automated process
ndash Selecting suppliers is complicated
bull Manual process
2-27
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
MIS in Use The Need for Business
Processes
bull To understand the need for business
processes the importance of process design
and the role that information systems play in
support of such processes
bull A seemingly simple business process can be
unexpectedly complex
1-28
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Order Approval Process
1-29
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
What Is Your Role
bull Your mind and your thinking are the most important part of information system
bull The quality of your thinking is a large part of the quality
of the information system
bull You can dramatically improve the quality of your
thinking if you are able to use information systems
effectively
2-30
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
How Does the Knowledge in This
Chapter Help Dee and You
bull After reading this chapter Dee and you should
ndash Understand the need for business processes the importance
of process design and the role that information systems play
in support of these processes
ndash Be able to create process diagrams to show information
needed
ndash Understand the usefulness of blogs as a facility that contains
information that makes a difference
ndash Be able to answer the three questions Deersquos boss asked
2-31
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
2-32
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
2-33
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
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Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
2-34
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
어느날 T사의 공장 현장 책임자에게 들은 이야기
원재료에서 완성까지 대략 4일 정도 걸립니다 한 달에 20만대 정도를 이 공장에서 출하하고 있습니다 우리 그룹에서 두 번째로 큰 공장이지요 이곳에서는 크게 나누어 다섯 가지 공장을 거칩니다 먼저 매입한 부품을 확인하고 그것을 조립할 수 있도록 준비합니다 다음으로 조립을 하고 완성된 제품을 검품합니다 아 조립 라인에서 일하는 사람들 중에 지금은 40가 외국인입니다 그건 그렇고 검품에서 문제가 없으면 이곳에서 출하 준비를 보냅니다 사내에서는 부품의 확인과 매입을 사전 작업 검품과 출하 준비를 후반 작업이라고 부릅니다 이 생산 라인도 여러 번 개선을 거듭하면서 조업할 때는 생산성이 50 가까이 올라갔습니다 굉장하죠 다만 최근 갑자기 대형 오더가 들어와서 부품을 제때 조달하지 못하는 문제도 갂갂히 발생하고 있습니다 좀 더 빨리 수요를 알 수 있으면 좋을 텐데요helliphelliphellip 조립 라인은 아무래도 인력이 많이 필요해서 외국인의 비율이 높지만 다른 공정은 그 정도는 아닙니다 시스템이 잘 구축되어 있어서 경력 사원 몇 명이 운영하고 있습니다 부품은 가까운 곳에 있는 여섯 굮데 협력 공장에서 저렴하게 들여옵니다 출하는 지바에 있는 창고로 전량 납입하여 그곳에서 각 영업소로 배송됩니다
2-35
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
2-36
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
2-37
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
2-38
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39
Active Review
Q1 How did this stuff get here
Q2 What is a business process
Q3 What are the components of a business process
Q4 What is information
Q5 What is the role of information in business processes
Q6 How do information systems support business processes
2-39