By Simon Leonard
ECTM Sr. Operations Manager
What is ECTM? ◦ Data Download
◦ ECTM Analysis
◦ Log Analyst review
◦ Report anomalies to Operator
◦ Corrective actions
◦ Update ECTM log
Contact Information
Q&A
Analyse ECTM Data for
shifts or deterioration
Log analyst comments or
recommendations
Notify operator of status
change or alerts.
Operator performs Maintenance
Actions, notifies the DAC and add
Maintenance codes. DAC Analyst updates
review log.
Download ECTM Data
from aircraft
Preferred Method – CMC Download ◦ Format SD Card
◦ Download CMC Interface file (oem_diag.zip) from www.flyembraer.com
◦ Delete “.dat” file (Phenom 100) when done
◦ Ref AMM Task 45-45-00-970-803-A
Optional Method – DCU Download ◦ Requires GBSLite from P&WC
◦ E-mail data files (____.gDC) to [email protected]
◦ Ref EMM Task 71-00-00-760-817 Section E
Uses WebECTM (www.WebECTM.ca)
WebECTM Account set-up with aircraft and users
Welcome Package ◦ Sent to ECTM Contact
◦ Includes:
WebECTM description
Contact information
Engine Status description
Requests acknowledgement from operator to close enrollment process
Data Received by e-mail and processed (Optional DCU method)
ECTM Data reviewed within 1 working day of download
ECTM graphs reviewed in WebECTM for gradual changes or shifts in performance based on: ◦ N1 ◦ N2 ◦ ITT ◦ Fuel Flow
Every analyst ECTM review is logged in WebECTM
Engine Status is displayed in the Aircraft Report ◦ Green - Normal
◦ On Watch (Orange) – No action required
◦ Yellow – Action required
◦ Red – Immediate action required/low margin engine
Completes normal review cycle
Engine Status Change Notifications
Notify customers who are late submitting ECTM data ◦ Typically 30 days
◦ Can be adjusted depending on regulatory or contractual obligations
When the engine is flagged Yellow or Red, follow Analyst recommendation(s) and report back findings
Customers can contact their Analyst by e-mail or through WebECTM
Analyst will update ECTM log with customer comments unless already replied through WebECTM
The next data upload will be used to confirm performance recovery
ECTM Support Phone: ◦ (450) 640-3286 (ECTM) International
◦ (855) 932-3286 (Web-ECTM) North America
ECTM Support e-Mail: ◦ [email protected] (CAMP Customers)
◦ [email protected] (General enquiry)
Fax (for Customers submitting data): ◦ (316) 462-0931
Sales & Quotes: ◦ [email protected]
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