CallXpress® 8.11 Features at a Glance
February 2011
Sales Tool
CallXpress 8.11 – Features at a Glance
Page 2 February 2011
Architecture
Feature Functionality Benefits Location in CallXpress
Kinesis Migration Wizard A wizard to extract data from Kinesis to import into CallXpress
Eases the transition from Kinesis to CallXpress by transferring user data such as names, phone numbers, greetings, security codes, messages, and system distribution lists
Kinesis Migration Wizard
Repartee® for Windows Migration Wizard
A wizard to extract data from Repartee for Windows to import into CallXpress
Eases the transition from Repartee for Windows to CallXpress by transferring user data such as names, phone numbers, greetings, security codes, messages, and system distribution lists
Repartee for Windows Migration Wizard
IP Address Binding CallXpress now uses DNS to determine the IP address to bind to for its TCP/IP communications when the server has multiple IP addresses
Reduces complexity with setting up Neverfail for disaster recovery
CallXpress Configuration
Neverfail
Client SSL Support Administration, UCConnect™, Web PhoneManager, and Unified Messaging Connection Manager now connect to CallXpress using SSL for encrypted communication
Safely passes data between CallXpress servers and applications
Administration
Web PhoneManager
UCConnect
Desktop Suite for Exchange
Desktop Suite for Domino
Desktop Suite for IMAP
Nuance Speech Server Includes an updated version of Nuance Speech Server
Provides increased recognition accuracy Voice User Interface
Auto Attendant
CallXpress 8.11 – Features at a Glance
Page 3 February 2011
Canadian French System Prompts
Prompt set has been completely re-recorded using a new voice
Smoother and more consistent sounding prompts
CallXpress Configuration
Diagnostics Ability to revert to default settings Allows administrators that have modified logging settings to quickly revert back to the system’s initial settings
Diagnostics
Virtualization Support for more than one Call Server on a single physical server
Ability to split ports across two virtual machines on a single physical server to minimize downtime during upgrades
Call Server
Integrations
Feature Functionality Benefits Location in CallXpress
Avaya Aura® Communication Manager SIP
Updated to support Avaya Aura Session Manager with version 6.0 while maintaining backwards compatibility with SES in version 5.2 and earlier
Allows customers to transition their PBX from SES to Session Manager to be in-line with Avaya’s SIP strategy moving forward
CallXpress Configuration
Tadiran® Coral IPx™ SIP A SIP integration to the Tadiran Coral IPx telephone system
Provides SIP connectivity to the Coral IPx family of PBXs from Tadiran
CallXpress Configuration
SIP Router Provides cross-server routing capabilities for the Avaya/Nortel CS1000 SIP trunk integration
Allows an Avaya/Nortel CS1000 SIP trunk to span across multiple Call Servers for increased resiliency
SIP Router
Audio Codec Renegotiation on Transfers
CallXpress will now renegotiate the audio codec when a transfer occurs rather than being locked into the codec used for the incoming call
Enables optimal Voice over IP communications and band-width usage
Eliminates the potential for a failed transfer due to the target not supporting the codec currently in use
All SIP integrations
CallXpress 8.11 – Features at a Glance
Page 4 February 2011
Subscriber Mailbox
Feature Functionality Benefits Location in CallXpress
Kinesis TUI Emulation 1 Message management that emulates the Kinesis conversation (telephone user interface)
Minimizes end-user training costs and user frustration when migrating from Kinesis because users interact with the system in a way that feels familiar to them
Administration
Repartee TUI Emulation 1 Message management that emulates the Repartee family conversation (telephone user interface)
Minimizes end-user training costs and user frustration when migrating from Repartee because users interact with the system in a way that feels familiar to them
Administration
Voice User Interface (VUI)
Feature Functionality Benefits Location in CallXpress
Coach Multimedia online user training material for the VUI
Helps users quickly learn the basics of using the VUI
Coach
Web PhoneManager
1 The Kinesis and Repartee TUI emulations are only available in North American English, Canadian French, and North American Spanish at initial
release. The 8.11 media kit will be revised to include all other languages approximately 30 days after the initial release except for Danish, Finnish, Norwegian, and Swedish which will be updated with CallXpress 8.12 later this year.
CallXpress 8.11 – Features at a Glance
Page 5 February 2011
Unified Messaging (UM)
Feature Functionality Benefits Location in CallXpress
Microsoft Exchange 2010 Full support for Microsoft® Exchange 2010 including calendaring and contacts
Ability to integrate CallXpress with the latest version of Microsoft Exchange and fully utilize all of the UM/Personal Assistant functionality in CallXpress
Desktop Suite for Microsoft Exchange
Voice User Interface
Server-based UM Messages stored on the e-mail server no longer have curly brackets {} around the filename
Increases compatibility with Motorola® mobile phones utilizing the Android operating system 2
Web PhoneManager (WPM)
Feature Functionality Benefits Location in CallXpress
Web Server Support Updated support for the following web server versions:
Microsoft IIS 7.0 (Windows)
Microsoft IIS 7.5 (Windows)
Compatibility with the latest versions of Microsoft Internet Information Services (IIS)
Web PhoneManager
PHP Support Updated support for PHP 5.3 Compatibility with the latest version of PHP
Web PhoneManager
2 Purchase of a third-party audio player capable of playing G.711 encoded WAV files may be required to play CallXpress voicemails on Android
mobile phones
CallXpress 8.11 – Features at a Glance
Page 6 February 2011
Developer
Feature Functionality Benefits Location in CallXpress
64-bit UCConnect Developer Tools
Developers can now write UCConnect IVR applications on a 64-bit Windows® 7 or Windows Server® 2008 R2 developer platform
Supports IT initiatives to upgrade users and servers to the latest versions of the Microsoft Windows and Windows Server operating systems
UCConnect
UCConnect Application Logging
UCConnect now provides Diagnostics tracing of API calls
Developers can add their own tracing and error events to the UCConnect Diagnostics logs
UCConnect method for writing events to the Windows Event logs
Simplifies application logging as developers no longer need to create their own logging framework
Developers can log application events to either the UCConnect Diagnostics log or to the Windows Event logs quickly and easily
Leverages the log management capabilities of Diagnostics such as splitting logs, automatically discarding old logs, and using the Gather Logs feature to zip up all logs
UCConnect
Diagnostics
Event Viewer
UCConnect and CallXpress Web Services
UCConnect now contains a CallXpress Web Services wrapper
Simplifies using CallXpress Web Services from within your UCConnect applications
UCConnect
CallXpress Web Services
UCConnect and CallXpress Web Services
Added SMS support Developers can now add text messaging capabilities to their own applications
UCConnect
CallXpress Web Services
CallXpress 8.11 – Features at a Glance
Page 7 February 2011
Reports
Feature Functionality Benefits Location in CallXpress
Auto Attendant Report Added usage of speech commands Allows administrators to better evaluate speech usage in Call Processor mailboxes
Reports
© 2011 Applied Voice & Speech Technologies, Inc. (AVST). No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, adapted, or translated into any language in any form by any means without the written permission of AVST. Trademarks, service marks, products names, company names or logos of AVST are protected by trademark and other laws of the United States, as well as international conventions and the laws of other countries. Other such properties that are not owned by AVST may not be used without the express permission from their owners.
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Phone: 01962 835053 Fax: 01962 835100Email: [email protected]
Web: www.processflows.co.uk
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