The Building Societies Association is the voice of the UK’s building societies.The Building Societies Association isthe voice of the UK’s building societies.The Building Societies Association isthe voice of the UK’s building societies.The Building Societies Association isthe voice of the UK’s building societies.The Building Societies Association isthe voice of the UK’s building societies.The Building Societies Association is
Building Society: and proud of it
Robin FiethChief Executive
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© 2017 The Building Societies Association (BSA)
A BSA Manifesto for the General Election
3 May 2017 BSA Annual Conference 2017
2
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© 2017 The Building Societies Association (BSA)
Three General Election commitments
BSA Annual Conference 2017
3
3 May 2017
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© 2017 The Building Societies Association (BSA)
An extraordinary past; an extraordinary future
3 May 2017 BSA Annual Conference 2017
4
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© 2017 The Building Societies Association (BSA)
Growing
BSA Annual Conference 2017
5
3 May 2017
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© 2017 The Building Societies Association (BSA)
The UK’s largest membership network
BSA Annual Conference 2017
6
Number of members, millions
BSA
19.2
3.1
21.1
3.5
21.4
3.6
Investing members Borrowing members
2014 2015 2016
3 May 2017
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© 2017 The Building Societies Association (BSA)
Taking mortgage market share
BSA Annual Conference 2017
7
BoE, BSA
3 May 2017
16%
17%
18%
19%
20%
21%
22%
0
2
4
6
8
10
12
14
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2012 2013 2014 2015 2016
% share of balances
Net lending,£billion
Building societies Total market Building society share of outstanding mortgages
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© 2017 The Building Societies Association (BSA)
Societies provide one in three first time buyer loans
BSA Annual Conference 2017
8
CML RMS
0%
5%
10%
15%
20%
25%
30%
35%
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
32%
3 May 2017
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© 2017 The Building Societies Association (BSA)
Building a savings culture
3 May 2017 BSA Annual Conference 2017
9
60% of children’s
savings accounts on the market are
from building societies
Savingschampion:More buildingsociety variable
rate accounts paymore thanBase Rate
Higher effective interest rates:
Time deposits; MFI series from BoE, Building societies from BSAOver 40% of balances in cash Junior ISAs are
held with building societiesIn most cases savers can open an account
with just £1
81%
56%
Building societies
Banks
MFIs
Building societies
0.0
0.5
1.0
1.5
2.0
Jan-16 Dec-16
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© 2017 The Building Societies Association (BSA)
Reinvesting profits for the benefit of members
BSA Annual Conference 2017
10
0.00
0.05
0.10
0.15
0.20
0.25
0.30
0.35
0.40
0.45
0.50
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Retained surplusas % of average assets
BSA
3 May 2017
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© 2017 The Building Societies Association (BSA)
Better rates: better capitalised
BSA Annual Conference 2017
11
19.2%
12.2%
15.6%
Building societies Big Banks Challenger Banks
Average CET1 ratios
2015 2016
BSA
3 May 2017
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© 2017 The Building Societies Association (BSA)
Building society through employment
BSA Annual Conference 2017
12
BBA, BSA
40
50
60
70
80
90
100
110
120
2010 2011 2012 2013 2014 2015 2016
Index
Number of people employed
Building societies
Banks43,000
building society
employees
3 May 2017
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© 2017 The Building Societies Association (BSA)
Dynamic
BSA Annual Conference 2017
13
3 May 2017
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© 2017 The Building Societies Association (BSA)
Newcastle Building Society: Yarm Library Branch
BSA Annual Conference 2017
14
3 May 2017
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© 2017 The Building Societies Association (BSA)
Nationwide Building Society: Glastonbury Branch
BSA Annual Conference 2017
15
3 May 2017
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© 2017 The Building Societies Association (BSA)
Forward looking
BSA Annual Conference 2017
16
3 May 2017
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© 2017 The Building Societies Association (BSA)
Lengthening the ladder
BSA Annual Conference 2017
17
3 May 2017
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© 2017 The Building Societies Association (BSA)
Modern methods of construction
BSA Annual Conference 2017
18
3 May 2017
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© 2017 The Building Societies Association (BSA)
Proximity to members
BSA Annual Conference 2017
19
3 May 2017
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© 2017 The Building Societies Association (BSA)
A force for good in financial services
BSA Annual Conference 2017
203 May 2017
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© 2017 The Building Societies Association (BSA)
Negative assurance: few complaints
3 May 2017
21
Building societies had 12% of Home Finance complaints, but
hold 22% of mortgages
FCA Complaints Statistics,H2 2016
…and the Ombudsman upholds complaints against building societies
less often than other providers:
16%
resolved against
societies
40%
resolved against banks
BSA Annual Conference 2017
FOS, H2 2016
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© 2017 The Building Societies Association (BSA)
Positive assurance: real experiences
3 May 2017 BSA Annual Conference 2017
22
My provider provides goodcustomer service
My provider offers competitiverates
I can trust my provider to act inmy best interests
I would recommend myprovider to my friends and
family
Any comments /feedback Igave would be listen to and
acted upon
My provider makes me feel asthough my business is valuable
to them
I feel as though my providertreats me fairly as a customer
% agreeing for their providerBuilding societiesOther providers
60%
100%
YouGov, 2,088 adults surveyed online 24-25 January 2017.
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© 2017 The Building Societies Association (BSA)
Leading the way in trust and fairness
3 May 2017 BSA Annual Conference 2017
23
Prof James Devlin, Centre for Risk, Banking and Financial Services,University of Nottingham
Building societies
Banks
-40
-30
-20
-10
0
10
20
2009 2015
Trust Index
-40
-30
-20
-10
0
10
20
2009 2015
Fairness Index
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© 2017 The Building Societies Association (BSA)
Customers as members
BSA Annual Conference 2017
24
I prefer to deal with businesses that aim to generate benefits for
groups of "stakeholders" (customers, employees, suppliers, community, etc.), as well as their
external investors.
YouGov, 2,088 adults surveyed online 24-25 January 2017.
49% agree
9% disagree
3 May 2017
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© 2017 The Building Societies Association (BSA)
An extraordinary future
BSA Annual Conference 2017
25
3 May 2017
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