Download - Building Performance Culture

Building and Sustaining a High Building and Sustaining a High Performance Culture:Performance Culture:

The daily words, actions, behaviors, and decisions that guideThe daily words, actions, behaviors, and decisions that guideand reinforce who you want to beand reinforce who you want to be

Copyright 2006 Copyright 2006

Pure Culture Consulting Inc. Pure Culture Consulting Inc.

High Performance Culture

The first question:

Do you believe that there is a relationship

between an organization’s success and

its commitment to culture?


The second question:

If you send yes, does your financial model

reflect your belief?


The two culture themes for today are:

1. The importance of clarity

2. The importance of alignment


Organization culture is ultimately about your belief system…and it is shared!


How does culture impact your performance?


Why Do Senior Leaders Join, Stay with, or Leave

a Company?

- 58% Values and Culture- 58% Values and Culture

- 56% Freedom and Autonomy

- 51% Job has Exciting Challenges

- 50% Well Managed

- 39% Career Advancement

Source: “The War for Talent,” McKinsey & Company 1998 (5,679 respondents from 77 U.S. based Companies


The State of Organization Culture in America!

Fast Company Magazine Survey:

My workplace is toxic: 48% My workplace values people: 52%

High Performance CultureHigh Performance Culture

How does a culture form?

1. The belief system and style of the original leader(s) becomes embedded into the daily operation. 2. The external environment shapes the behaviors needed for initial success. 4. Traditions emerge and relationships are created that define the business. 5. Leaders and employees pass down the rules to new team members.


Characteristics of change-ready cultures:

1. The senior team has credibility

2. Leaders and employees are in a state of readiness

3. The organization manages transition well.

4. Clarity about direction is never in question


Culture Shaping Moments:

“Every breathe you

take, every move you make, they are watching you!”


Culture Shaping Moments:

The daily words, behavior,

events, and decisions that reinforce who you want to be


8 Principles for Shaping Organization Culture:

1. Craft a clear, aligned game plan 2. Select and develop a team that models the game plan 3. Relentlessly communicate and teach the game plan to the team 4. Establish appropriate performance measures and targets 5. Reward, celebrate, and discipline the right things 6. Keep your listening systems well-oiled… and use them 7. Monitor the shelf life of your systems, talent, products,

and services 8. Integrate internal and external branding


Alignment Model

ClearGame plan

SelectEducate

RewardListen

Measure

Reinvent

Brand

Principle 1: Craft a clear, aligned game plan

Creating AlignmentRecent research on execution:Recent research on execution:

Companies typically only realize about Companies typically only realize about 60%60% of their strategies of their strategies potential value because of defects and breakdowns in planning potential value because of defects and breakdowns in planning and execution. and execution.

Michael C. Mankins and Richard SteeleMichael C. Mankins and Richard Steele Harvard Business ReviewHarvard Business Review

Principle 1: Craft a Clear, Aligned Game Plan

Recent research on employees in Recent research on employees in organizations states:organizations states:

37%37% say they have a clear understanding of what the say they have a clear understanding of what the organization is trying to achieve and whyorganization is trying to achieve and why

20%20% say they are enthusiastic about their team and say they are enthusiastic about their team and organization goalsorganization goals

20%20% said they have a clear “line of sight” between their said they have a clear “line of sight” between their tasks and their team’s and organization’s goalstasks and their team’s and organization’s goals

Source: Stephen CoveySource: Stephen Covey The 8The 8thth Habit Habit


Rain Dancer Restaurant

Ft. Lauderdale, Florida

1973

Create Experienced

Meaningfulness!


The Game PlanThe Game Plan

Vision

Core Strategies

Team Values Key Initiatives


The VisionThe Vision

- Bold- Bold

- Inspiring- Inspiring

- Easy to say - Easy to say

- 10 year shelf-- 10 year shelf-

lifelife


Core Strategies

What do you want to be great at?

- Great Service

- Low Prices

- Cool Atmosphere

- Convenience

- World Class Quality

- Sustainability


Team Values

Articulate clear team values that support your vision

- Discipline

- Respectful

- Humble

- Honest

- Resilient

Principle 2: Select and develop a team that supports and executes the game plan.

• Technical capabilities• Leadership Style and values alignment• Branding for Talent

Principle 2: Select and develop a team that supports and executes the game plan.

Values Aligned

Values Incongruent

Low Extent

High Extent

Source: B.Z. Posner and W.H. Schmidt, Journal of Business Ethics

Principle 3: Relentlessly communicate and teach the game plan to the troops

- Core curriculum

- Intranet

- Leadership workshops

- Rallies that reinvigorate

- Senior team involvement

Principle 4: Establish appropriate measures and targets

Case Study: AAA and Mobile Travel Guide

Measures and targets: - Bags should arrive in the room within 10 minutes of

check-in - Coffee cups should never be empty for more than 30

seconds - Employees should use the quest’s name when

interacting

Principle 5: Reward, celebrate, and discipline the right things

• Embed into performance management system• Celebrate best practices and outcomes• Write Hand written notes• Zero tolerance

Principle 6: Keep your listening systems well-oiled

• Build formal listening infrastructure• Use anecdotal feedback• Don’t get defensive! Leave ego at door.

AABB

birth of companydeath of company

performanceproblemsrenewal


Principle 8: Integrate internal and external branding

• The language you use• What hangs on the

walls• The clothes worn• Community sponsored

events• The colors in office• The annual report


The two culture themes for today were:

1. The importance of clarity

2. The importance of

alignment