1© 1989-2014 brainwaregroup
brainwaregroup Products and Services Barry Johnson
Business Development Manager - brainwaregroup
2© 1989-2014 brainwaregroup
Agenda
Introduction to brainwaregroup
Overview of our products
Reference customers for SAM
Whistle stop demo
Tool selection and shortlisting advice
Summary
3© 1989-2014 brainwaregroup
Facts
2010
2001
Brainware
brainwaregroup
Spider LCM GmbH
Founded 1989
Leading provider of: IT Lifecycle
Management Contract Management
100% self-financed
~ 70 employees
Offices
Zug (HQ)ZurichBern
HamburgEssenMunichFrankfurt
South Africa
Japan
UK
Brainware Solutions AG
1989
4© 1989-2014 brainwaregroup
Products
IT Management Contract Managemen
t
SW ManagementMobile Management
Com
pete
nce
sPro
duct
Gro
ups
IT Management
Contract Management
Spider Licence certified by KPMG
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Asset Mgmt
Licence Mgmt
Recognition Service
Article Catalogue
Solution Portfolio
OS InstallationSW DistributionSW PackagingPatch ManagementReplicationRemote ControlInventorySoftware KioskChange Mgmt IMACMDM SolutionColumbus
System Management
Spider IT Lifecycle
Management
Professional Contract Mgmt
Enterprise Contract Mgmt
Spider ContractManagement
Technology Management Organisation Management
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Some SAM References
6 month implementation covering multiple complex server metrics 10’000 servers with complex
metrics 20’000 clients (growing) Multiple mandators
International implementation/rolloutAsset Management & Licence Management 85’000 devices (client & servers) Multiple discovery systems Multiple legal entities
International implementation/rollout6 month project 40’000 devices (client & servers) Additional licence services
International implementation/rolloutEMEA/NORAM 65’000 devices (client & servers) Additional licence services
International implementation/rolloutEMEA/NORAM 50’000 devices (client & servers)
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Spider Licence 6 LIVE
8© 1989-2014 brainwaregroup
Barry Johnson
Business Development Manager - brainwaregroup
Tool selection and shortlisting advice
9© 1989-2014 brainwaregroup
“I don’t need to know everything,
I just need to know where to find it,
when I need it”
- Albert Einstein
10© 1989-2014 brainwaregroup
FL, USA Datacentre10.11.x.x
Nottingham, UK Datacentre10.10.x.x
MPLS
100Mb 100Mb
WA, USA Office10.1.x.x
NY, USA Office10.2.x.x
London, UK Office10.3.x.x
Edinburgh, UK Office10.4.x.x
SCCM CASSCCM
Primary Site WAS
SCCM Primary Site
NYC
Firewall - ports allowed80, 443, 62000
Local Server, ZA10.12.0.1
10Mb 50Mb
2Mb
Services running:DHCPDNS
AD DS
Johannesburg, ZA Office
400 Sales People200 Callcenter
Desktops
169.254.x.x
Various speeds
Examples of challenges your tools must overcome First example – technical data collection design
Considering the following network, what design choices would you make around which tools to implement and what challenges do you foresee with this client’s network?
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Another set of different challenges Second Example – Licensing Requirements
A company has a requirement to ensure that they have the right number of licences for their datacentre.
The technologies in use are all running in virtual machines: Microsoft
100 Windows Server 2012 servers 14 SQL 2012 Servers (400 internal employees & SQL Servers being
accessed externally) Oracle
4 servers running Database 11g, each running with Partitioning and Spatial
Red Hat 14 Enterprise Linux
The virtualisation platform is VMware and the technical team has specified that they will use 20 dual processor hosts with 6 cores per processor
All Oracle products will run on the RHEL OS DRS will be used across the VMware hosts for load balancing and HA
for physical host redundancy. Two SANs will also be in place to load balance the storage based on performance.
What best practice guidance would you give to contribute to the above design to optimise the licensing requirements against the tech spec?
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What are some key toolset requirements?
Metering Why: for saving money on the desktop estate
Interaction with other systems Why: data will be required from external systems such as other
inventory sources, AD, ERP systems, licence tracking tools such as ILMT etc.
Ability to override the system Why: licensing rules in any system will not be correct in all cases and
so the ability to override automatically determined values is crucial.
Working with various qualities of inventory data Why: it’s not always practical to redeploy an estate with an agent
‘because the licence tools guys said so’. However, if you have some flexibility to do further additional analysis afterwards and enhance the data, this can be preferable.
Detail oriented Why: Some vendors need to know the installation language, the
edition, version or all of the above > make sure the tools find this detail and can manage it
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What are some key toolset requirements? (cont..) Contract management
Why: linking licences to their contracts might be important to know when renewal negotiations need to take place. Ideally a system should allow document management too to keep everything in one place.
Report on non-discoverable apps/usage Why: not everything can be automatically audited, but it doesn’t mean
it’s not important (e.g. CALs, cloud software usage etc.)
Customisation beyond ‘out of the box’ experience Why: no client is exactly the same and some requirements so adding
fields like project reference codes, internal contract references etc. is a must. Even configuring the interface to show different fields might be necessary!
Good support Why: things are great while they’re great, but what happens when
things go wrong?
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Summary
Tool requirements will vary based on each environment
When selecting a licence/asset management tool, check both the out of the box capabilities as well as the customisation
Use these requirements as a starting point, but build them out to suit your environment
Find a vendor that can align to your tech roadmap as your requirements may evolve; but can your selected tool keep up?
15© 1989-2014 brainwaregroup
www.brainwaregroup.comBarry Johnson
+44 7921 073277
16© 1989-2014 brainwaregroup
Your contacts
Marius DunkerSpider LCM GmbHVice President Business Development
+49 (40) 78 88 999-0
Barry JohnsonBrainware Technologies LimitedBusiness Development Manager
+44 7921 073277
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