Being “TOPS”Exploring the corporate culture at TOPS Software
What is Company Culture?Company culture is the personality of a company and defines what a company is like to work for. Company culture incorporates the company mission, values, ethics, expectations, goals, and work environment.
Being “TOPS”Being “TOPS” is what we believe and value – it’s who we strive to be and what we look for in each other.
Team Oriented
Open
Positive
Sympathetic
Being TOPS is a commitment, from the company to each and every employee, and from each and every employee to the company.
Team-OrientedTOPS will…Support your decisions and encourage teamwork
Build an environment where teamwork is enabled
Regularly host team building activities
Regularly work to improve cross team communications
Team-OrientedYou will…Remember that the team is greater than the individual
Consider the impact on a team member before you pass work along (remember that being a good team member means carrying your fair share!)
Expect your colleagues to work at a high level
OpenTOPS will…Openly share information about the company status
and direction – even sensitive information.
Be open to creating a better work environment empowering YOU to make tactical decisions when it’s good for the client.
Be open to ideas, feedback, and criticism.
OpenYou will…
Openly communicate with team and clients
Be open to feedback – receiving and sharing – without resentment
Be open to new ideas
Be open to making changes
Leave room to make mistakes
PositiveTOPS will…Be positive in
communicating mission/goals
Recognize and affirm the contributions of team members
Praise excellent behavior
Give direction/feedback in actionable ways
A clear professional path forward
PositiveYou will…Perform your duties with cheer
Understand it’s easier to be negative and being positive requires work
Look for ways to make a positive impact for a client or colleague
Discourage gossip
SympatheticTOPS will…Strive to provide an environment
where real relationships are encouraged.
Keep open doors, and tear down invisible walls.
Genuinely care about your professional development.
Provide opportunities to give back to the community.
SympatheticYou will…Demonstrate genuine concern for clients and
colleagues.
Listen to clients – sometimes they need to vent.
Strive to understand what the client is trying to accomplish, not just what they say.
Get involved in something bigger than yourself.
TOPS Superstar
Each quarter, TOPS recognizes one team member that has best demonstrated the principals of being TOPS.
Superstars are voted in by all TOPS team members, NOT management!
Recipients are turned into a caricature and hung on the wall of fame in our Clearwater, FL office.
In Everything You do, Ask Yourself…
Is it good for the customer?
Is it good for the company?
Is it good for the team?
Suggestions are always welcome!
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