APRI
L 20
10
In-House News Magazine From Beetel
A NEW DAWN.A NEW BEGINNING. Welcome to a new office, Beetel Corporate Centre, Gurgaon
INSIDE STORIESTOWN HALL MEETING
RAD & BEETEL:TOGETHER FOR GROWTH
BEETEL FAMILY DAY
TRAININGS AT BEETEL
LUDHIANA TIMES
EMPLOYEE DEMOGRAPHICS
10 TIPS FOR EFFECTIVE CUSTOMER
SERVICE TRAINING
ALLIANCE NEWSSTRONTIUM TECHNOLOGIES SINGAPORE
APACER TAIWAN
ASUS TIE UP: GARMIN-ASUS NUVIFONE
STRATEGIC ALLIANCE WITH AVAYA
ITHW ECAF OT ECAF
EXECUTIVE DIRECTOR &
CEO
FACE TO FACE WITH LEADERSHIP TEAM
Dear Colleagues,
Many congratulations on this new look BEETEL BLITZ. The look coincides with our new
vision of creating an admirable sales and distribution company and an all pervasive brand
Beetel.
The new Beetel will have the customer and partner at its core, creating an awesome customer
experience for the end consumer and channel. Simultaneously, inviting our vendors and
partners to join the extended Beetel family will be our foremost objective.
We hope to create a nationwide distribution channel in line with our categories of Telecom,
IT and Business Media. Our four Business Verticals namely B2C, B2B, B2E and
International will drive our growth aspirations. Let us come together and create this
new Beetel benchmarked on excellence.
Wishing you, your family and friends a great Baisakhi.
VINOD SAWHNYDear Colleagues,
Let me take this opportunity to wish Beetel team a Great Baisakhi Festival. This Festival
marks the beginning of solar year and harvest time for the farmers of Punjab wherein the hard
work of the past year is reaped and rewarded. It's an auspicious festival and my heartfelt good
wishes on the joyous occasion of Baisakhi.
Bharti Teletech has been rechristened as Beetel Teletech on 29 December'2009. Let's
embrace this new identity to the organization and chalk out fresh terrains of growth and
success.
I am very pleased to have Vinod as Executive Director & CEO of Beetel Teletech.
Under his able leadership, Beetel will have enhanced focus on business
operations in its highly competitive consumer and corporate oriented
business.
I wish you every success, as you move forward to
accomplish the mission of Beetel.
FO KSED E
H T M
ORF
ECTR OI RD PUORG
SARVJIT DHILLON
"I promise to continuously keep
creating enabled team to deliver the
best product and services that will
delight our customers."
A positive attitude, the commitment to
become a customer advocate and
developing and implementing our
Business goals and strategies will be keys
to a successful roadmap ahead.
Wishing you all a great year ahead,
both at work and home.
Team "beetel", fasten your seat belts as we takeoff with the brand "beetel", our journey in
the new categories of IT & Mobile phones. The odyssey would dawn a new beginning for the Company, at the same time will give us an enriching & a rewarding association. Simultaneously, at the distribution side, we propose to consolidate our focus in the sunrise sectors of Smart Phones &
Information Technology, making them Growth Engines in the
company's top line.
NAFIS KAZIMHEAD - B2B
SANJEEV CHHABRAHEAD – B2E
SANDEEP TEWARIHEAD - B2C
The marketing team will ensure a healthy pipeline of alliances to deliver newer technologies and exciting products. We will strive to institute processes to streamline product management and new product introductions. The team looks forward to building a vibrant brand personality for Team beetel, that will highlight our rightfully placed customer trust, drive d e e p e r d e e p c u s t o m e r
relationships and aid expansion i n t o n e w c u s t o m e r
s e g m e n t s a n d markets.
PRABHAT UMMATCHIEF MARKETING OFFICER
Changes and Innovation are integral part of one's life, let's start new financial year with focus on growth in business. There is a definite need to improve upon our approach to achieve organizational objectives. We also need to focus on identifying and taking concrete steps to avoid waste in our area of operation.
India is one of the fastest growing economies in the world today, which offers many opportunities to us. We need to convert all
relevant and possible opportunities into business reality
Warm Wishes & Good Luck to all
SURESH GUPTACHIEF COMMERCIAL OFFICER
We aim to facilitate the HR
p rocesses wh ich c rea te an
environment where each member of
Beetel Team is able to contribute their
best. It's time to be advocates and
c h a m p i o n s o f c h a n g i n g
en v i r onmen t t ha t f o s t e r s
performance excellence, full
participation, and personal
& organ i za t iona l
growth.
SUMANT SINHACHIEF HR OFFICER
ITHW ECAF OT ECAF
EXECUTIVE DIRECTOR &
CEO
FACE TO FACE WITH LEADERSHIP TEAM
Dear Colleagues,
Many congratulations on this new look BEETEL BLITZ. The look coincides with our new
vision of creating an admirable sales and distribution company and an all pervasive brand
Beetel.
The new Beetel will have the customer and partner at its core, creating an awesome customer
experience for the end consumer and channel. Simultaneously, inviting our vendors and
partners to join the extended Beetel family will be our foremost objective.
We hope to create a nationwide distribution channel in line with our categories of Telecom,
IT and Business Media. Our four Business Verticals namely B2C, B2B, B2E and
International will drive our growth aspirations. Let us come together and create this
new Beetel benchmarked on excellence.
Wishing you, your family and friends a great Baisakhi.
VINOD SAWHNYDear Colleagues,
Let me take this opportunity to wish Beetel team a Great Baisakhi Festival. This Festival
marks the beginning of solar year and harvest time for the farmers of Punjab wherein the hard
work of the past year is reaped and rewarded. It's an auspicious festival and my heartfelt good
wishes on the joyous occasion of Baisakhi.
Bharti Teletech has been rechristened as Beetel Teletech on 29 December'2009. Let's
embrace this new identity to the organization and chalk out fresh terrains of growth and
success.
I am very pleased to have Vinod as Executive Director & CEO of Beetel Teletech.
Under his able leadership, Beetel will have enhanced focus on business
operations in its highly competitive consumer and corporate oriented
business.
I wish you every success, as you move forward to
accomplish the mission of Beetel.
FO KSED E
H T M
ORF
ECTR OI RD PUORG
SARVJIT DHILLON
"I promise to continuously keep
creating enabled team to deliver the
best product and services that will
delight our customers."
A positive attitude, the commitment to
become a customer advocate and
developing and implementing our
Business goals and strategies will be keys
to a successful roadmap ahead.
Wishing you all a great year ahead,
both at work and home.
Team "beetel", fasten your seat belts as we takeoff with the brand "beetel", our journey in
the new categories of IT & Mobile phones. The odyssey would dawn a new beginning for the Company, at the same time will give us an enriching & a rewarding association. Simultaneously, at the distribution side, we propose to consolidate our focus in the sunrise sectors of Smart Phones &
Information Technology, making them Growth Engines in the
company's top line.
NAFIS KAZIMHEAD - B2B
SANJEEV CHHABRAHEAD – B2E
SANDEEP TEWARIHEAD - B2C
The marketing team will ensure a healthy pipeline of alliances to deliver newer technologies and exciting products. We will strive to institute processes to streamline product management and new product introductions. The team looks forward to building a vibrant brand personality for Team beetel, that will highlight our rightfully placed customer trust, drive d e e p e r d e e p c u s t o m e r
relationships and aid expansion i n t o n e w c u s t o m e r
s e g m e n t s a n d markets.
PRABHAT UMMATCHIEF MARKETING OFFICER
Changes and Innovation are integral part of one's life, let's start new financial year with focus on growth in business. There is a definite need to improve upon our approach to achieve organizational objectives. We also need to focus on identifying and taking concrete steps to avoid waste in our area of operation.
India is one of the fastest growing economies in the world today, which offers many opportunities to us. We need to convert all
relevant and possible opportunities into business reality
Warm Wishes & Good Luck to all
SURESH GUPTACHIEF COMMERCIAL OFFICER
We aim to facilitate the HR
p rocesses wh ich c rea te an
environment where each member of
Beetel Team is able to contribute their
best. It's time to be advocates and
c h a m p i o n s o f c h a n g i n g
en v i r onmen t t ha t f o s t e r s
performance excellence, full
participation, and personal
& organ i za t iona l
growth.
SUMANT SINHACHIEF HR OFFICER
RAD Announced Distribution Partnership with Beetel
Teletech to Sell NGN (Next Generation Networks)
Solutions in India on 30 November'2009
As part of this partnership, Beetel Teletech will offer a
complete range of RAD's patented, standards-compliant
NGN solutions for Carrier Ethernet access, cellular
backhaul, multiservice access, voice optimization and
compression and VoIP for Indian customers.
RAD is an industry leader in access solutions for data and
telecommunications applications. India has been RAD's
second largest market worldwide for the past five years
and experienced tremendous growth.
Mr Effi Wachtel, President and CEO, RAD Data
Communications said that, “we are proud to welcome
Beetel Teletech to our worldwide family of partners, our
baseband and xDSL products are the de facto standards
for Last Mile connectivity in India and connect hundreds
of thousands of miles of telecom network infrastructure
across the country”
OUR FOOTPRINT IN MALDIVESBeetel Teletech Ltd. is the first company to
successfully market and sell software and
hardware customized 3G Wireless USB
modems to Dhiraagu, the National
Telecom Service Provider of Maldives.
Dhiraagu has come out with the first ever
3G infrastructure in the country and are
focused to promote wireless internet
services in Maldives extensively. Our
Product is highly appreciated in the market
and is available in the Distribution channel
all throughout the country of Islands. There
are almost 1200 Islands and amongst
those 70 Islands attract tourists. The
population of the Country is 0.2 mn
(approx.). Big Kudos to product
development & Sales Team.
RAD & BEETEL:
TOGETHER FOR GROWTH
RAD Announced Distribution Partnership with Beetel
Teletech to Sell NGN (Next Generation Networks)
Solutions in India on 30 November'2009
As part of this partnership, Beetel Teletech will offer a
complete range of RAD's patented, standards-compliant
NGN solutions for Carrier Ethernet access, cellular
backhaul, multiservice access, voice optimization and
compression and VoIP for Indian customers.
RAD is an industry leader in access solutions for data and
telecommunications applications. India has been RAD's
second largest market worldwide for the past five years
and experienced tremendous growth.
Mr Effi Wachtel, President and CEO, RAD Data
Communications said that, “we are proud to welcome
Beetel Teletech to our worldwide family of partners, our
baseband and xDSL products are the de facto standards
for Last Mile connectivity in India and connect hundreds
of thousands of miles of telecom network infrastructure
across the country”
OUR FOOTPRINT IN MALDIVESBeetel Teletech Ltd. is the first company to
successfully market and sell software and
hardware customized 3G Wireless USB
modems to Dhiraagu, the National
Telecom Service Provider of Maldives.
Dhiraagu has come out with the first ever
3G infrastructure in the country and are
focused to promote wireless internet
services in Maldives extensively. Our
Product is highly appreciated in the market
and is available in the Distribution channel
all throughout the country of Islands. There
are almost 1200 Islands and amongst
those 70 Islands attract tourists. The
population of the Country is 0.2 mn
(approx.). Big Kudos to product
development & Sales Team.
RAD & BEETEL:
TOGETHER FOR GROWTH
STRONTIUMTECHNOLOGIESSINGAPORE
NEW ALLIANCES
We are pleased to inform that The Major Branded Players for DRAM
Strontium Technologies, Singapore Business are :
has signed up with Beetel for a 1. Kingston
partnership in the DRAM Modules 2. Transcend
business. 3. Strontium
4. A-DataWe would be selling "Strontium" Brand
of DRAM modules as their National We would also start distribution of
Distribution Partner for India. Transcend DRAM products under a
partnership with TRANSCEND. With Beetel's IT Sales Vertical already
set up and being expanded, there was With the availability of both
a need expressed by the IT Team for TRANSCEND and STRONTIUM DRAM
entering into the DRAM Business. The Modules, our IT Sales Team would
estimated Market Size for DRAM in have 2 strong players in this segment.
India is approx. Rs. 720 Crore
BEETEL HAS SIGNED STRATEGIC ALLIANCE PARTNERSHIP WITH IOMEGAIomega, an EMC Company is a leading producer of
consumer external, portable and networking storage devices.
Established in the 1980s, Iomega was acquired by EMC in
June 2008. It has become the SOHO/ SMB arm of the
world’s largest storage company.
The Company has sold more than 410 million digital storage
drives and disks since its inception. It has a wide product
range comprising of Portable Drives for Notebooks, Desktop
Drives, Network Storage Devices and Multimedia Drives.
Beetel would be leveraging its growing IT & Memory Channel
for the sales & distribution of IOMEGA Products. Further in
Phase II, Beetel’s Enterprise Vertical would be expanding
Iomega’s Network Storage Devices for its customers through
their System Integrators Channel.
They are the largest
manufacturers of DRAM
Modules in Singapore and
have revenues over USD
200m. Unlike other players
Memory Card Players,
Strontium's focus is in the
DRAM Modules which
contribute over 61% of
Strontium's revenue.
ABOUTSTRONTIUMTECHNOLOGIES
ASUS Tie up: GARMIN-ASUS NUVIFONE FOR THE INDIAN MARKETIt gives us immense pleasure to announce that
we have signed an agreement with ASUS for
Navigation Smart Phone. They have a great
product range and the potential is immense in
this booming market
ASUSTeK Computer Incorporated (ASUS) is a
Taiwanese multinational corporation which
produces motherboards, laptops, servers,
mobile phones and other computer products.
Commonly called by its brand name ASUS.
Garmin Ltd., is the parent company of a group
of companies founded in 1989 by Gary Burrell
and Min Kao (hence the name GarMin), that
develops consumer, aviation, and marine
technologies for the Global Positioning System.
Its subsidiary Garmin International, Inc. serves
as headquarters for the Garmin Limited
companies and is located in Kansas, The largest
operating subsidiary and primary production
facility of Garmin Limited is Garmin (Asia)
Corporation, located in Taiwan.
Garmin-ASUS offers a complete range of Touch
screen smart phone in the same line with Apple
iPhone with advanced capabilities, often with
PC-like functionality (PC-mobile handset
convergence). It provides advanced features like
e-mail, Internet and e-book reader capabilities,
and/ or a built-in full keyboard. In other words,
it is a miniature computer that has phone
capability. Operating systems Windows 6.53 a
Maldives version that is exclusive on Garmin-
Asus smart phones.
Beetel will launch exclusively the Model No.
M10 in Indian market by first week of April
'10 and launch other upcoming Android
(Google OS) based phones by second half
of 2010.
STRONTIUMTECHNOLOGIESSINGAPORE
NEW ALLIANCES
We are pleased to inform that The Major Branded Players for DRAM
Strontium Technologies, Singapore Business are :
has signed up with Beetel for a 1. Kingston
partnership in the DRAM Modules 2. Transcend
business. 3. Strontium
4. A-DataWe would be selling "Strontium" Brand
of DRAM modules as their National We would also start distribution of
Distribution Partner for India. Transcend DRAM products under a
partnership with TRANSCEND. With Beetel's IT Sales Vertical already
set up and being expanded, there was With the availability of both
a need expressed by the IT Team for TRANSCEND and STRONTIUM DRAM
entering into the DRAM Business. The Modules, our IT Sales Team would
estimated Market Size for DRAM in have 2 strong players in this segment.
India is approx. Rs. 720 Crore
BEETEL HAS SIGNED STRATEGIC ALLIANCE PARTNERSHIP WITH IOMEGAIomega, an EMC Company is a leading producer of
consumer external, portable and networking storage devices.
Established in the 1980s, Iomega was acquired by EMC in
June 2008. It has become the SOHO/ SMB arm of the
world’s largest storage company.
The Company has sold more than 410 million digital storage
drives and disks since its inception. It has a wide product
range comprising of Portable Drives for Notebooks, Desktop
Drives, Network Storage Devices and Multimedia Drives.
Beetel would be leveraging its growing IT & Memory Channel
for the sales & distribution of IOMEGA Products. Further in
Phase II, Beetel’s Enterprise Vertical would be expanding
Iomega’s Network Storage Devices for its customers through
their System Integrators Channel.
They are the largest
manufacturers of DRAM
Modules in Singapore and
have revenues over USD
200m. Unlike other players
Memory Card Players,
Strontium's focus is in the
DRAM Modules which
contribute over 61% of
Strontium's revenue.
ABOUTSTRONTIUMTECHNOLOGIES
ASUS Tie up: GARMIN-ASUS NUVIFONE FOR THE INDIAN MARKETIt gives us immense pleasure to announce that
we have signed an agreement with ASUS for
Navigation Smart Phone. They have a great
product range and the potential is immense in
this booming market
ASUSTeK Computer Incorporated (ASUS) is a
Taiwanese multinational corporation which
produces motherboards, laptops, servers,
mobile phones and other computer products.
Commonly called by its brand name ASUS.
Garmin Ltd., is the parent company of a group
of companies founded in 1989 by Gary Burrell
and Min Kao (hence the name GarMin), that
develops consumer, aviation, and marine
technologies for the Global Positioning System.
Its subsidiary Garmin International, Inc. serves
as headquarters for the Garmin Limited
companies and is located in Kansas, The largest
operating subsidiary and primary production
facility of Garmin Limited is Garmin (Asia)
Corporation, located in Taiwan.
Garmin-ASUS offers a complete range of Touch
screen smart phone in the same line with Apple
iPhone with advanced capabilities, often with
PC-like functionality (PC-mobile handset
convergence). It provides advanced features like
e-mail, Internet and e-book reader capabilities,
and/ or a built-in full keyboard. In other words,
it is a miniature computer that has phone
capability. Operating systems Windows 6.53 a
Maldives version that is exclusive on Garmin-
Asus smart phones.
Beetel will launch exclusively the Model No.
M10 in Indian market by first week of April
'10 and launch other upcoming Android
(Google OS) based phones by second half
of 2010.
Strategic Alliance with
AVAYADuring February 2010, Avaya in association with Beetel
Teletech Ltd has launched its new theme “New Avaya” in 6 cities
of India comprising of Delhi, Bangalore, Chennai, Hyderabad,
and Kolkata & Mumbai.
In continuation of this, Beetel Enterprise Team has organised
AVAYA Business Partner Meets at Delhi, Bangalore &
Hyderabad in which Beetel shed some light with the sole
purpose of making its partners well aware of Avaya’s business
communication to deliver simplest, and the most advanced
open standards based communication systems.
Avaya Business Partner Meet at Taj Residency, Bangalore on 12th Feb, 2010
Avaya Business Partner Meet at Le Meridian, Delhi on 10th Feb, 2010
Beetel Teletech Ltd in its endeavor of
re-defining its mission “ To be the
Finest Sales & Distribution Services
Company in the Country” , signed a
distribution agreement on Nov 04,
2009 with Avaya, a global provider of
business communications software,
systems and services, for the India
market. Under the agreement, Beetel
Teletech will sell and distribute the
entire portfolio of Avaya's unified
communications and contact center
solutions and services in India.
Enterprise Solutions Products Umbrella
With new strategic channel partnership with Avaya,
Beetel has moved one more step ahead in achieving
new partnerships and expanding its product portfolio.
Beetel dedicated Avaya Team under the guidance of
Sanjeev Chhabra, Head – Enterprise Solutions
conducted several knowledge enhancement training
sessions of Avaya's advanced open standards based
communication systems for Beetel employees as well
as for its partners with the motive of enhance serving
to its customers, with their combined expertise.
Following training Conducted by Enterprises
Solutions team :
Partners Training in Bangalore by Dinesh AJ.
Two Partner Trainings in Gurgaon & 1 Partner
Training in Kolkata by Alok Kumar with Live Demo
of Avaya IP office.
Employee Training Program in Gurgaon through
VC by Avaya.
WHAT ATTENDEES SAID!!“Kudos to the entire Beetel Teletech team for pulling off a brilliant response for today's event for our partners/resellers
in Delhi. This event only reflects the positive vibes from the partner community and the huge expectations they have
from Beetel & Avaya teams.”
-By Bejoy Antony, Director, Channels & Strategic Alliances, AVAYA (11th Feb, 2010)
“The training conducted was really a wonderful learning experience in the whole process of better serving our
customers.”
- By Abhishek Bhatia, Telecraft e-solutions, Gurgaon
Strategic Alliance with
AVAYADuring February 2010, Avaya in association with Beetel
Teletech Ltd has launched its new theme “New Avaya” in 6 cities
of India comprising of Delhi, Bangalore, Chennai, Hyderabad,
and Kolkata & Mumbai.
In continuation of this, Beetel Enterprise Team has organised
AVAYA Business Partner Meets at Delhi, Bangalore &
Hyderabad in which Beetel shed some light with the sole
purpose of making its partners well aware of Avaya’s business
communication to deliver simplest, and the most advanced
open standards based communication systems.
Avaya Business Partner Meet at Taj Residency, Bangalore on 12th Feb, 2010
Avaya Business Partner Meet at Le Meridian, Delhi on 10th Feb, 2010
Beetel Teletech Ltd in its endeavor of
re-defining its mission “ To be the
Finest Sales & Distribution Services
Company in the Country” , signed a
distribution agreement on Nov 04,
2009 with Avaya, a global provider of
business communications software,
systems and services, for the India
market. Under the agreement, Beetel
Teletech will sell and distribute the
entire portfolio of Avaya's unified
communications and contact center
solutions and services in India.
Enterprise Solutions Products Umbrella
With new strategic channel partnership with Avaya,
Beetel has moved one more step ahead in achieving
new partnerships and expanding its product portfolio.
Beetel dedicated Avaya Team under the guidance of
Sanjeev Chhabra, Head – Enterprise Solutions
conducted several knowledge enhancement training
sessions of Avaya's advanced open standards based
communication systems for Beetel employees as well
as for its partners with the motive of enhance serving
to its customers, with their combined expertise.
Following training Conducted by Enterprises
Solutions team :
Partners Training in Bangalore by Dinesh AJ.
Two Partner Trainings in Gurgaon & 1 Partner
Training in Kolkata by Alok Kumar with Live Demo
of Avaya IP office.
Employee Training Program in Gurgaon through
VC by Avaya.
WHAT ATTENDEES SAID!!“Kudos to the entire Beetel Teletech team for pulling off a brilliant response for today's event for our partners/resellers
in Delhi. This event only reflects the positive vibes from the partner community and the huge expectations they have
from Beetel & Avaya teams.”
-By Bejoy Antony, Director, Channels & Strategic Alliances, AVAYA (11th Feb, 2010)
“The training conducted was really a wonderful learning experience in the whole process of better serving our
customers.”
- By Abhishek Bhatia, Telecraft e-solutions, Gurgaon
Our business is our customer, not our
product or services. While we focus on
the merchandise in our store, or the
services our organization offers, we
cannot ignore the fact, that the most
important component is customer and
each customer is a different individual. If
you want to stand out from the crowd
and offer truly great customer service to
your customers, following ten tips will be
of great help.
Tip 5
Don't make excuses. If it's your fault,
say so. Don't try to blame it on the
customer, the circumstances, another
vendor, or the position of the moon in
the sky. It's amazing what a difference
it can make if you just say "An error
has been made, but I will make it
right". Your customer will see you a lot
differently if you don't make excuses.
Tip 1
There are two ways to fix every
problem. The immediate solution is
to take care of the customer, leave
him or her happy, and go on with
your day. Tip 4
Go beyond the minimum to make
your customers love you. If there's a
real problem, and you can do just a
little more to make a customer's day, Tip 7he or she is positively going to
remember it. You'll get a lot more Listen to your customers. Don't
repeat business and word of mouth assume you know what they want.
advertising if you deliver more than They may have some good things to
requiredsay, even if they're not experts.
Tip 3
Treat your customers with respect.
Treat them with dignity and not be
annoyed at them for interrupting your
day. This also means expecting them
to act like responsible adults. Too
many businesses believe that good
customer service means bowing to
the whims of every customer with a
complaint. This solves the immediate
problem of an angry customer, but
sometimes it's not for the best.
Acknowledge when there's a real Tip 6
problem that needs fixing and fix it
well, but don't let people walk all over Don't take it personally! This one's you. easy to forget because the customer
is directing their frustration at you.
However, the customer is angry about
the situation, not angry at you,
specifically. Taking things personally
just introduces anger into the
situation and makes it harder to fix the Tip 2 problem.
However, there's a reason this
problem happened. You need to
consider how to prevent it from
happening again. Your business will
be more efficient and you'll have
happier customers overall.
10Tip 8
Think about what you're promising.
It's easy to get carried away and offer
more than you can easily deliver. If
your business is racing from one
project to the next, you can't offer true
quality of service. Don't let this
happen. Always pay close attention
to what you're promising, and don't
let a customer talk you into the
impossible.
Tip 10
Get to the problem right away. No
one wants to deal with something
unpleasant, but if you let a complaint
sit, it's not going to get any better on
its own. Follow up! Call after a
problem's been dealt with, or after a
customer has received a particularly
big order, to find out how things went.
Don't try to sell anything during this
call or email. Just find out what you
need to know and wish your customer
a good day.
Tip 9
Allow the customer to feel like a
priority. Don't answer the phone while
filling out a spreadsheet - you'll sound
distracted. Spend the few minutes it
takes to really pay attention. Your
customers will know the difference
and the results will be worth it.
Damodar Sahu
Head- National Service Support
Customer Service Delivery
Department
Top ten tips for providing outstanding customer service…
TIPS FOR IMPECCABLECUSTOMER SERVICE
Our business is our customer, not our
product or services. While we focus on
the merchandise in our store, or the
services our organization offers, we
cannot ignore the fact, that the most
important component is customer and
each customer is a different individual. If
you want to stand out from the crowd
and offer truly great customer service to
your customers, following ten tips will be
of great help.
Tip 5
Don't make excuses. If it's your fault,
say so. Don't try to blame it on the
customer, the circumstances, another
vendor, or the position of the moon in
the sky. It's amazing what a difference
it can make if you just say "An error
has been made, but I will make it
right". Your customer will see you a lot
differently if you don't make excuses.
Tip 1
There are two ways to fix every
problem. The immediate solution is
to take care of the customer, leave
him or her happy, and go on with
your day. Tip 4
Go beyond the minimum to make
your customers love you. If there's a
real problem, and you can do just a
little more to make a customer's day, Tip 7he or she is positively going to
remember it. You'll get a lot more Listen to your customers. Don't
repeat business and word of mouth assume you know what they want.
advertising if you deliver more than They may have some good things to
requiredsay, even if they're not experts.
Tip 3
Treat your customers with respect.
Treat them with dignity and not be
annoyed at them for interrupting your
day. This also means expecting them
to act like responsible adults. Too
many businesses believe that good
customer service means bowing to
the whims of every customer with a
complaint. This solves the immediate
problem of an angry customer, but
sometimes it's not for the best.
Acknowledge when there's a real Tip 6
problem that needs fixing and fix it
well, but don't let people walk all over Don't take it personally! This one's you. easy to forget because the customer
is directing their frustration at you.
However, the customer is angry about
the situation, not angry at you,
specifically. Taking things personally
just introduces anger into the
situation and makes it harder to fix the Tip 2 problem.
However, there's a reason this
problem happened. You need to
consider how to prevent it from
happening again. Your business will
be more efficient and you'll have
happier customers overall.
10Tip 8
Think about what you're promising.
It's easy to get carried away and offer
more than you can easily deliver. If
your business is racing from one
project to the next, you can't offer true
quality of service. Don't let this
happen. Always pay close attention
to what you're promising, and don't
let a customer talk you into the
impossible.
Tip 10
Get to the problem right away. No
one wants to deal with something
unpleasant, but if you let a complaint
sit, it's not going to get any better on
its own. Follow up! Call after a
problem's been dealt with, or after a
customer has received a particularly
big order, to find out how things went.
Don't try to sell anything during this
call or email. Just find out what you
need to know and wish your customer
a good day.
Tip 9
Allow the customer to feel like a
priority. Don't answer the phone while
filling out a spreadsheet - you'll sound
distracted. Spend the few minutes it
takes to really pay attention. Your
customers will know the difference
and the results will be worth it.
Damodar Sahu
Head- National Service Support
Customer Service Delivery
Department
Top ten tips for providing outstanding customer service…
TIPS FOR IMPECCABLECUSTOMER SERVICE
Town hall meeting with Beetel
emp loyees was he ld on 26
March'2010 at Beetel Corporate
Centre, Gurgaon. All the regions and
Ludhiana unit were connected through
video conference and employees at
up country locations were connected
though audio conference. Sarvjit Singh
Dhillon and Vinod Sawhny presented
their thoughts on next steps for Beetel
Teletech.
THE QUESTION-
ANSWER
(QA) SESSION
The Question-Answer (QA) session
scheduled after the presentation by
Vinod. Beetel employees from all
over the regions were requested to
come forward with their questions for
the Senior Management team
Sales Excellence award was won by Team Enterprise Solutions. Runner ups were
Team Modern Trade Business and IT Business (Memory Business).
FUNCTIONAL EXCELLENCE (SALES SUPPORT) AWARD
Functional Excellence (Sales Support) award was won by Team Logistics.
It was a joyful moment for the winners. Our Heartiest congratulations to them.
TOWN HALL MEETING
AT BEETELNurturing
Initiatives atBEETELimpact on the behavioral needs
of others.
• Identify others’ styles to interact
with them in the appropriate way,
as they want to be treated.
• Learn to make tiny shifts in
behavior to enable comfort and At Beetel, we believe that employees trust in an interaction.are the drivers of our success.
16 employees from HO attended this Investment in their competency workshopdevelopment have paid rich
dividends and positioned Beetel
where it is today. Beetel continuously
does key programmes towards
enhancing employee skills.
One such workshop was “Success for
Self” The trainer for this workshop
was Ms. Malini Chandiramani, a
famous trainer and coach. Success
for Self is a program aimed at
transforming employees by helping
them develop various aspects of their
A three day NEO (New Employee personality. This also leads to a
Orientation) Program was organized positive culture at the workplace.
in Jan’10. This is a regular induction Malini Conducted 4 sessions on
session organized for new joinees in “Success for Self” training at Beetel
Beetel. All the function heads gave Teletech in the month of February &
overview of their respective March'10. She trained 70 employees
departments. New Joinees were of Beetel.
sensitized about Bharti Foundation
Activities. A session on Vision,
Mission & Activities of Bharti
Foundation was covered in this
program. A session on Code of
Conduct was also organised for the
participants. Open house with EC
members was organized on second
day of the session and the new Relationship Strategies is a two-day
joinees were invited to ask questions. people-skills workshop. The
This was followed by high tea. The workshop helps to unlock the 3 keys
NEO participants visited Ludhiana to successful relationships:
factory on the third day of the
session.• Understand own behavioural style
to leverage strengths and the
NEO PROGRAM
RELATIONSHIP
STRATEGIES:
WORKSHOP
UNVEILING THE
NEW LOOK OF
INTERNAL
NEWSLETTER
Contest of renaming the
newsletter was organized
and over 100 entries were
received. The name finally
selected for the newsletter
was “Beetel Blitz”. The
name was given by Supreet
Lodh. Kudos to Supreet!
The new look was unveiled
by Sarvjit Singh Dhillon.
Sales Excellence Award : RUNNER UP TEAMS
Sales Excellence Award Winner : Team Enterprise Solutions
Functional Excellence Award : Team Logistics
REWARD AND
RECOGNITION
CEREMONY
Town hall meeting with Beetel
emp loyees was he ld on 26
March'2010 at Beetel Corporate
Centre, Gurgaon. All the regions and
Ludhiana unit were connected through
video conference and employees at
up country locations were connected
though audio conference. Sarvjit Singh
Dhillon and Vinod Sawhny presented
their thoughts on next steps for Beetel
Teletech.
THE QUESTION-
ANSWER
(QA) SESSION
The Question-Answer (QA) session
scheduled after the presentation by
Vinod. Beetel employees from all
over the regions were requested to
come forward with their questions for
the Senior Management team
Sales Excellence award was won by Team Enterprise Solutions. Runner ups were
Team Modern Trade Business and IT Business (Memory Business).
FUNCTIONAL EXCELLENCE (SALES SUPPORT) AWARD
Functional Excellence (Sales Support) award was won by Team Logistics.
It was a joyful moment for the winners. Our Heartiest congratulations to them.
TOWN HALL MEETING
AT BEETELNurturing
Initiatives atBEETELimpact on the behavioral needs
of others.
• Identify others’ styles to interact
with them in the appropriate way,
as they want to be treated.
• Learn to make tiny shifts in
behavior to enable comfort and At Beetel, we believe that employees trust in an interaction.are the drivers of our success.
16 employees from HO attended this Investment in their competency workshopdevelopment have paid rich
dividends and positioned Beetel
where it is today. Beetel continuously
does key programmes towards
enhancing employee skills.
One such workshop was “Success for
Self” The trainer for this workshop
was Ms. Malini Chandiramani, a
famous trainer and coach. Success
for Self is a program aimed at
transforming employees by helping
them develop various aspects of their
A three day NEO (New Employee personality. This also leads to a
Orientation) Program was organized positive culture at the workplace.
in Jan’10. This is a regular induction Malini Conducted 4 sessions on
session organized for new joinees in “Success for Self” training at Beetel
Beetel. All the function heads gave Teletech in the month of February &
overview of their respective March'10. She trained 70 employees
departments. New Joinees were of Beetel.
sensitized about Bharti Foundation
Activities. A session on Vision,
Mission & Activities of Bharti
Foundation was covered in this
program. A session on Code of
Conduct was also organised for the
participants. Open house with EC
members was organized on second
day of the session and the new Relationship Strategies is a two-day
joinees were invited to ask questions. people-skills workshop. The
This was followed by high tea. The workshop helps to unlock the 3 keys
NEO participants visited Ludhiana to successful relationships:
factory on the third day of the
session.• Understand own behavioural style
to leverage strengths and the
NEO PROGRAM
RELATIONSHIP
STRATEGIES:
WORKSHOP
UNVEILING THE
NEW LOOK OF
INTERNAL
NEWSLETTER
Contest of renaming the
newsletter was organized
and over 100 entries were
received. The name finally
selected for the newsletter
was “Beetel Blitz”. The
name was given by Supreet
Lodh. Kudos to Supreet!
The new look was unveiled
by Sarvjit Singh Dhillon.
Sales Excellence Award : RUNNER UP TEAMS
Sales Excellence Award Winner : Team Enterprise Solutions
Functional Excellence Award : Team Logistics
REWARD AND
RECOGNITION
CEREMONY
Southern region celebrated Beetel Family Day at
Talakadu Jaladhama - Back Water Holiday Resort. It
is located on on the banks of Kaveri and Kappila
River in Mysore district. All employees and their
families, especially children had a rocking time.
SOUTH
Western region celebrated Beetel Family Day at Residency Hotel, Suren Road,
Andheri – Kurla Road. It was a wonder full way a spending leisurely evenings
with family and colleagues. Western region employees and families enjoyed
every moment of it.
WESTBEETEL BEETEL FAMILY DAYBeetel Family Day is an annual event celebrated in all regions. This day marks the bond of
togetherness that we share with our near and dear ones under the same roof, Beetel. It is a day
for all to celebrate relationships and sink in the “one big family” feeling.
This is Beetel's way of appreciating the employees and their families. Beetel's Family Day is a day
filled with loads of fun and entertainment. It also depicts Beetel's values and commitment
towards employees and customers.
Beetel Family Day was celebrated at Ashoka Avenue on 5th December. It was
a day filled with loads of “masti”. The employees gave energized dance
performances. The emcee kept employees, spouses and kids
enthralled with fun activities. Other activities included
performances by professional dancers, fun games,
tarot reader, bangles, tattoo, photography, puppet
shows etc.
HOME OFFICE/NORTH
EAST
Eastern region celebrated Beetel Family Day at
IBIZA, Amtala, Diamond Harbour Road, Kolkata. It
was a fun filled day for employees and their families.
The venue was an ideal picturesque location with
green meadows & splendid architecture.
EVENTS
Southern region celebrated Beetel Family Day at
Talakadu Jaladhama - Back Water Holiday Resort. It
is located on on the banks of Kaveri and Kappila
River in Mysore district. All employees and their
families, especially children had a rocking time.
SOUTH
Western region celebrated Beetel Family Day at Residency Hotel, Suren Road,
Andheri – Kurla Road. It was a wonder full way a spending leisurely evenings
with family and colleagues. Western region employees and families enjoyed
every moment of it.
WESTBEETEL BEETEL FAMILY DAYBeetel Family Day is an annual event celebrated in all regions. This day marks the bond of
togetherness that we share with our near and dear ones under the same roof, Beetel. It is a day
for all to celebrate relationships and sink in the “one big family” feeling.
This is Beetel's way of appreciating the employees and their families. Beetel's Family Day is a day
filled with loads of fun and entertainment. It also depicts Beetel's values and commitment
towards employees and customers.
Beetel Family Day was celebrated at Ashoka Avenue on 5th December. It was
a day filled with loads of “masti”. The employees gave energized dance
performances. The emcee kept employees, spouses and kids
enthralled with fun activities. Other activities included
performances by professional dancers, fun games,
tarot reader, bangles, tattoo, photography, puppet
shows etc.
HOME OFFICE/NORTH
EAST
Eastern region celebrated Beetel Family Day at
IBIZA, Amtala, Diamond Harbour Road, Kolkata. It
was a fun filled day for employees and their families.
The venue was an ideal picturesque location with
green meadows & splendid architecture.
EVENTS
Beetel Team
DEMOGRAPHICSAcademic Levels Work Tenure
• Average Experience – 13.97 years
• Average Tenure Overall 53 months
• Average Tenure– Non Sales 69 months
• Average Tenure – Sales Overall 33 months
• Average Tenure – Frontline 24 months
• Tenure less than or equal to 24 months 133 employees
Demographic Distribution – Band Wise
Sales Non Sales
UC- 02
03
Band 3
05
23
62
20
66
Band 2
Band 1
Band F
55
40
PRIDE OF BEETEL
“Pride of Beetel” is a monthly reward and recognition program. It
has been instituted since July '2008 to recognize and reward the
behavioural actions of employees that exemplify Beetel Values in
driving it's Vison to be the finest distribution company by 2012.
“Pride of Beetel” awardees are felicitated by “Pride of Beetel” badge,
a letter of appreciation and cash award of Rs.1000/-.
Awardees:
Mohinder palSept'09
Satish KGNov'09
Rajesh SharmaNov'09
Jayanta ChakrabortyAug'09
Gulshan KumarAug'09
Bharat SharmaSept'09
Age Groups@Beetel Employees
Average Age – Sales33.6 years
Average Age – Frontline32.8 years
Average Age – Non –Sales36.2 years
Average Age Overall
35 years
• Professionals 174
• Diploma 17
• Graduates 76
• Pre Board 09
CELEBRATIONS AT HOME OFFICE
BEETEL MILESTONES
Valentine's Day Celebration
Diwali Celebration
Dushera Celebration
Women's Day Celebration
Christmas CelebrationNew Office Puja
Holi Celebration
SAP LaunchMr. Rakesh Bharti Mittal inaugurating the new office
Beetel Team
DEMOGRAPHICSAcademic Levels Work Tenure
• Average Experience – 13.97 years
• Average Tenure Overall 53 months
• Average Tenure– Non Sales 69 months
• Average Tenure – Sales Overall 33 months
• Average Tenure – Frontline 24 months
• Tenure less than or equal to 24 months 133 employees
Demographic Distribution – Band Wise
Sales Non Sales
UC- 02
03
Band 3
05
23
62
20
66
Band 2
Band 1
Band F
55
40
PRIDE OF BEETEL
“Pride of Beetel” is a monthly reward and recognition program. It
has been instituted since July '2008 to recognize and reward the
behavioural actions of employees that exemplify Beetel Values in
driving it's Vison to be the finest distribution company by 2012.
“Pride of Beetel” awardees are felicitated by “Pride of Beetel” badge,
a letter of appreciation and cash award of Rs.1000/-.
Awardees:
Mohinder palSept'09
Satish KGNov'09
Rajesh SharmaNov'09
Jayanta ChakrabortyAug'09
Gulshan KumarAug'09
Bharat SharmaSept'09
Age Groups@Beetel Employees
Average Age – Sales33.6 years
Average Age – Frontline32.8 years
Average Age – Non –Sales36.2 years
Average Age Overall
35 years
• Professionals 174
• Diploma 17
• Graduates 76
• Pre Board 09
CELEBRATIONS AT HOME OFFICE
BEETEL MILESTONES
Valentine's Day Celebration
Diwali Celebration
Dushera Celebration
Women's Day Celebration
Christmas CelebrationNew Office Puja
Holi Celebration
SAP LaunchMr. Rakesh Bharti Mittal inaugurating the new office
LUDHIANAEVENTSCELEBRATION OF VISHWAKARMA
INDEPENDENCE POOJA
DAY
In Ludhiana Factory, on 15th
August'09, Independence day was
celebrated. After ceremonial prade,
National flag “Tiranga” was hoisted On 18th October 2009, Vishwakarma and National Anthem (Jan Gan Man) Pooja was performed in the factory. was sung. Besides toffees & choclates Employees with their family members to children, Tea and sweets were were present on this auspicious distributed among all employees occasion. It was followed by brunch.present on the occassion.
LAXMI
POOJA
On 17th October'09, on the day of
Diwali (festival of lights), Laxmi Pooja
was performed in Ludhiana factory.
After completion of pooja, sweets were
distributed.
DIWALI GIFT
DISTRIBUTION
On 16th Oct'09, Diwali gifts were
distributed to all employees. Gifts were
also distributed among students and
staff of Satya Bharti School - Hambran.
TRAININGS IN FACTORY
BY EXTERNAL FACULTY
First Aid
Training on FIRST AID
was provided to the
employees of
Ludhiana factory on
14th December'09.
External Faculty was
hired from Red Cross Society - Ludhiana.
Fire Fighting
Theoretical as well as practical Training on FIRE
FIGHTING was provided to the employees of
Ludhiana factory by External faculty - Jupitor Fire
Safety Services Pvt. Ltd. – Ludhiana, on 29th of
January'10.
Following Trainings were provided to the
employees by the external faculties in the factory:
ANNUAL SPORTS DAY
CELEBRATION
Beetel Teletech Limited – Ludhiana and Bharti
Fieldfresh jointly celebrated 6th Annual Sports day on
12th December'09 with great fun and folic. The
occasion was graced by the senior management team
of Beetel
Employees participated in many events like; Kabaddi,
Tug of war, Volleyball, Ball Collecting, Races (100
mtrs. & 400 mtrs.), cricket, Shotput, Leg Tie Race, Kite
flying etc. Prizes were distributed to the winners.
LUDHIANAEVENTSCELEBRATION OF VISHWAKARMA
INDEPENDENCE POOJA
DAY
In Ludhiana Factory, on 15th
August'09, Independence day was
celebrated. After ceremonial prade,
National flag “Tiranga” was hoisted On 18th October 2009, Vishwakarma and National Anthem (Jan Gan Man) Pooja was performed in the factory. was sung. Besides toffees & choclates Employees with their family members to children, Tea and sweets were were present on this auspicious distributed among all employees occasion. It was followed by brunch.present on the occassion.
LAXMI
POOJA
On 17th October'09, on the day of
Diwali (festival of lights), Laxmi Pooja
was performed in Ludhiana factory.
After completion of pooja, sweets were
distributed.
DIWALI GIFT
DISTRIBUTION
On 16th Oct'09, Diwali gifts were
distributed to all employees. Gifts were
also distributed among students and
staff of Satya Bharti School - Hambran.
TRAININGS IN FACTORY
BY EXTERNAL FACULTY
First Aid
Training on FIRST AID
was provided to the
employees of
Ludhiana factory on
14th December'09.
External Faculty was
hired from Red Cross Society - Ludhiana.
Fire Fighting
Theoretical as well as practical Training on FIRE
FIGHTING was provided to the employees of
Ludhiana factory by External faculty - Jupitor Fire
Safety Services Pvt. Ltd. – Ludhiana, on 29th of
January'10.
Following Trainings were provided to the
employees by the external faculties in the factory:
ANNUAL SPORTS DAY
CELEBRATION
Beetel Teletech Limited – Ludhiana and Bharti
Fieldfresh jointly celebrated 6th Annual Sports day on
12th December'09 with great fun and folic. The
occasion was graced by the senior management team
of Beetel
Employees participated in many events like; Kabaddi,
Tug of war, Volleyball, Ball Collecting, Races (100
mtrs. & 400 mtrs.), cricket, Shotput, Leg Tie Race, Kite
flying etc. Prizes were distributed to the winners.
CHRISTMAS DAY
CELEBRATION
Santa Claus visited Ludhiana factory at
tea break on Christmas day - 25th
December'09. He met the employees
in different departments and greeted
MERRY CHRISTMAS. Employees
enjoyed the surprise Santa Claus visit
during this period. Santa Claus
distributed gifts and toffees among the
employees.
CELEBRATION OF
REPUBLIC DAY
In Ludhiana Factory, on 26th January,
2010 Republic day was celebrated.
After ceremonial prade, National flag
“Tiranga” was hoisted by Ashok L.
Keswani, Unit Head followed by
National Anthem. Besides toffees &
choclates to children, Tea and sweets
were distributed among all employees
present in ceremony.
DONATION AND
NISHKAM SEWA
ACTIVITIES
Donation“Rewri and Moongfali” was distributed
Under GIVE 5 and joy of giving week among the employees, as well as to the
campaign by Bharti Foundation, students of Satya Bharti School -
employees of Ludhiana factory gave Hambran.
monitory contribution and donated
children's clothes and stationery.
Three big packages were donated
in the first week of September'09.
Nishkam Sewa
Aid of Rs.84,940/- was given by the
Bharti Nishkam Sewa to the poor and
needy persons during Aug'09 to
Feb'10.
LOHRI
CELEBRATION
ACHIEVEMENT
We all are proud of
K r i p a S h a n k a r,
Technical Assistant
f rom Produc t ion
E lec t ronics (SMT Lohri is an important festival of Punjab.
S e c t i o n ) . H e On 12th January'10, this festival was
participated in CII's 22nd Workskill celebrated by Ludhiana employees,
Competition(NR) held from 7 - 9th with great joy and enthusiasm. Ashok
December'09 at Chandigarh in the L. Keswani, Unit Head, gave the Agni
trade of Industrial Electronics. Kripa to Lohri. Lohri song was sung by some
Shankar was the Runner-up in this female employees on this occassion.
competition.
NEW
MACHINERY
INSTALLATION
For improvement of the productivity
and quality following machines:
New Pick and Place machine, Auto
Insertion machine and Jumper wire
machines were installed and
operations started on 25th
December'09 in SMT area. Pooja
for the same was performed on the
occasion.
New wave soldering machine was
installed in the month of March'10,
to standardize and improve the
quality of soldering. Two additional
new SMT machines will be installed
in near future.
The dynamic large screen meets a wide range of applications.
CONFERENCE ROOMS STOREFRONTS SIGNBOARDS HOME THEATERS
CHRISTMAS DAY
CELEBRATION
Santa Claus visited Ludhiana factory at
tea break on Christmas day - 25th
December'09. He met the employees
in different departments and greeted
MERRY CHRISTMAS. Employees
enjoyed the surprise Santa Claus visit
during this period. Santa Claus
distributed gifts and toffees among the
employees.
CELEBRATION OF
REPUBLIC DAY
In Ludhiana Factory, on 26th January,
2010 Republic day was celebrated.
After ceremonial prade, National flag
“Tiranga” was hoisted by Ashok L.
Keswani, Unit Head followed by
National Anthem. Besides toffees &
choclates to children, Tea and sweets
were distributed among all employees
present in ceremony.
DONATION AND
NISHKAM SEWA
ACTIVITIES
Donation“Rewri and Moongfali” was distributed
Under GIVE 5 and joy of giving week among the employees, as well as to the
campaign by Bharti Foundation, students of Satya Bharti School -
employees of Ludhiana factory gave Hambran.
monitory contribution and donated
children's clothes and stationery.
Three big packages were donated
in the first week of September'09.
Nishkam Sewa
Aid of Rs.84,940/- was given by the
Bharti Nishkam Sewa to the poor and
needy persons during Aug'09 to
Feb'10.
LOHRI
CELEBRATION
ACHIEVEMENT
We all are proud of
K r i p a S h a n k a r,
Technical Assistant
f rom Produc t ion
E lec t ronics (SMT Lohri is an important festival of Punjab.
S e c t i o n ) . H e On 12th January'10, this festival was
participated in CII's 22nd Workskill celebrated by Ludhiana employees,
Competition(NR) held from 7 - 9th with great joy and enthusiasm. Ashok
December'09 at Chandigarh in the L. Keswani, Unit Head, gave the Agni
trade of Industrial Electronics. Kripa to Lohri. Lohri song was sung by some
Shankar was the Runner-up in this female employees on this occassion.
competition.
NEW
MACHINERY
INSTALLATION
For improvement of the productivity
and quality following machines:
New Pick and Place machine, Auto
Insertion machine and Jumper wire
machines were installed and
operations started on 25th
December'09 in SMT area. Pooja
for the same was performed on the
occasion.
New wave soldering machine was
installed in the month of March'10,
to standardize and improve the
quality of soldering. Two additional
new SMT machines will be installed
in near future.
The dynamic large screen meets a wide range of applications.
CONFERENCE ROOMS STOREFRONTS SIGNBOARDS HOME THEATERS
Globalisation brings along with it the dual to-market cycles, in order to maintain a
challenges of international competition and the competitive edge now and into the future.
need to respond swiftly to local market Organizations can also leverage video demands. To empower employees at all levels conferencing and telepresence to maintain the to be more efficient and productive, it is engagement and loyalty of its employees and essential that businesses remove the barriers of business partners.distance and time in order communicate and
Only Polycom is able to deliver conferencing make decisions quickly.
solutions, which span from desktop In a study by Watson Wyatt Worldwide, telepresence to room-based telepresence companies with the most effective systems and the world’s only fully immersive communication programmes delivered a 47 per telepresence suite. cent higher total return to shareholders within a
4-year timeframe, when compared with
companies that communicate least effectively.With a heritage of leadership; Beetel as a
leading distributor of high-tech IT systems and
Polycom as the global leader in voice, video
and telepresence solutions; both companies Conferencing technologies are witnessing wide have successfully partnered to drive the growth adoption as the value of real-time collaboration and adoption of conferencing in India. The and communication rises on the government relationship between Beetel and Polycom spans and enterprise radar. conferencing phone systems and IP telephony,
Polycom video conferencing and telepresence to high-end telepresence systems. This has led
solutions enable organisations to maximise their to a number of awards for Beetel, one of which
resources – essentially, to do more with less. was for the greatest year-on-year growth in the
Video conferencing and telepresence solutions entire Asia Pacific market for Polycom in 2008.
enable immediate access to geographically- To learn more about Polycom video dispersed resources and subject matter experts conferencing and telepresence solutions and for rapid and informed decision-making and how they can form a profitable revenue stream optimal responsiveness to market. They also for your business, contact us at enable quantum leaps in operational efficiency
which is necessary to drive reductions in time-
Leverage Leaders for Your Growth
Mission Critical: Video conferencing &
Telepresence
Maintaining a
Competitive Edge with
Telepresence & Video Conferencing
In today’s
competitive
environment,
organisations of
all sizes and
across industries
are trying to
contain costs
without limiting
their ability to
execute and
innovate.
Globalisation brings along with it the dual to-market cycles, in order to maintain a
challenges of international competition and the competitive edge now and into the future.
need to respond swiftly to local market Organizations can also leverage video demands. To empower employees at all levels conferencing and telepresence to maintain the to be more efficient and productive, it is engagement and loyalty of its employees and essential that businesses remove the barriers of business partners.distance and time in order communicate and
Only Polycom is able to deliver conferencing make decisions quickly.
solutions, which span from desktop In a study by Watson Wyatt Worldwide, telepresence to room-based telepresence companies with the most effective systems and the world’s only fully immersive communication programmes delivered a 47 per telepresence suite. cent higher total return to shareholders within a
4-year timeframe, when compared with
companies that communicate least effectively.With a heritage of leadership; Beetel as a
leading distributor of high-tech IT systems and
Polycom as the global leader in voice, video
and telepresence solutions; both companies Conferencing technologies are witnessing wide have successfully partnered to drive the growth adoption as the value of real-time collaboration and adoption of conferencing in India. The and communication rises on the government relationship between Beetel and Polycom spans and enterprise radar. conferencing phone systems and IP telephony,
Polycom video conferencing and telepresence to high-end telepresence systems. This has led
solutions enable organisations to maximise their to a number of awards for Beetel, one of which
resources – essentially, to do more with less. was for the greatest year-on-year growth in the
Video conferencing and telepresence solutions entire Asia Pacific market for Polycom in 2008.
enable immediate access to geographically- To learn more about Polycom video dispersed resources and subject matter experts conferencing and telepresence solutions and for rapid and informed decision-making and how they can form a profitable revenue stream optimal responsiveness to market. They also for your business, contact us at enable quantum leaps in operational efficiency
which is necessary to drive reductions in time-
Leverage Leaders for Your Growth
Mission Critical: Video conferencing &
Telepresence
Maintaining a
Competitive Edge with
Telepresence & Video Conferencing
In today’s
competitive
environment,
organisations of
all sizes and
across industries
are trying to
contain costs
without limiting
their ability to
execute and
innovate.
Climate Change
I don't want my children to see the Earth die,
Without fish swim and without birds fly,
With no air for breathing, no water to drink,
When global conditions will make the land sink.
Author: Unknown
Contributed by Sushil Kumar C
HO
I don't want emissions to stay in the air,
To fill our lungs and to spread everywhere,
To cause global warming, submerging the land!
To stop all this mess we should lend our hand!
The nature is dying together with us,
We wouldn't exist here but for the green grass…
We must prevent nature from saying «farewell»-
In case it is dying, we're dying as well!
What could human beings` activities mean –
To make our planet one big rubbish bin?!
No matter that you may be only a teen –
It's never too early or late to be green!
To show our children the beauty of life;
To help polar bears and pandas survive;
To claim to the world that this talk should gain weight
Let's firstly take part in the global debate!
Har khushi Hai Logon Ke Daman Mein,
Par Ek Hansi Ke Liye Waqt Nahi.
Din Raat Daudti Duniya Mein,
Zindagi Ke Liye Hi Waqt Nahi.
Maa Ki Lori Ka Ehsaas To Hai,
Par Maa Ko Maa Kehne Ka Waqt Nahi.
Saare Rishton Ko To Hum Maar Chuke,
Ab Unhe Dafnane Ka Bhi Waqt Nahi.
Saare Naam Mobile Mein Hain,
Par Dosti Ke Liye Waqt Nahi.
Gairon Ki Kya Baat Karen,
Jab Apno Ke Liye Hi Waqt Nahi.
Aankhon Me Hai Neend Badee,
Par Sone Ka Waqt Nahi.
Dil Hai Gamon Se Bhara ,
Par Rone Ka Bhi Waqt Nahi
Paison ki Daud Me Aise Daude,
Ki Thakne ka Bhi Waqt Nahi.
Paraye Ehsason Ki Kya Kadr Karein,
Jab Apne Sapno Ke Liye Hi Waqt Nahi.
Tu Hi Bata E Zindagi,
Iss Zindagi Ka Kya Hoga,
Ki Har Pal Marne Walon Ko,
Jeene Ke Liye Bhi Waqt Nahi........ .
Contributed by Dinesh Sharma, Logistics
HO
waqt nahi
ADDITIONAL
EMPLOYEE
ENGAGEMENT
ACTIVITIES
BEETEL PARTICIPATION
IN CAMPAIGNS
INITIATED BY BHARTI
FOUNDATION
AIRTEL
DELHI HALF
MARATHON
2009
Beetel actively participated in CSR
campaigns under the aegis of
Bharti Foundation. Beetel
employees enthusiastically
participated in campaign Give 5 &
of Joy of Giving Week. Employees
collected clothes & books which
were distributed to local NGOs.
Four Employees and their family
members filled up eye donation
forms.
Funds were collected from employees
for medical
treatment of
junior employees.
Quest Diagnostics
conducted Health
check ups for Beetel employees at HO.
Adidas conducted initative “Know your
foot type and running strategies” for the
Beetel employees at HO. This was prior
to ADHM'2009.
Over 30 Beetel employees ran in
ADHM for the cause of making
difference to the lives of
underprivileged children under the
flagship of Bharti Foundation on 1st
November'2009. Beetel Teletech
donated Rs.2.09 Lakhs for ADHM'09
for participation as Corporate
Challenge Team.
The diwali gifts
received by Beetel
employees were
auctioned among
employees.
The collected money
was given to a local
NGO.
CSR FOCUSAT BEETEL
Climate Change
I don't want my children to see the Earth die,
Without fish swim and without birds fly,
With no air for breathing, no water to drink,
When global conditions will make the land sink.
Author: Unknown
Contributed by Sushil Kumar C
HO
I don't want emissions to stay in the air,
To fill our lungs and to spread everywhere,
To cause global warming, submerging the land!
To stop all this mess we should lend our hand!
The nature is dying together with us,
We wouldn't exist here but for the green grass…
We must prevent nature from saying «farewell»-
In case it is dying, we're dying as well!
What could human beings` activities mean –
To make our planet one big rubbish bin?!
No matter that you may be only a teen –
It's never too early or late to be green!
To show our children the beauty of life;
To help polar bears and pandas survive;
To claim to the world that this talk should gain weight
Let's firstly take part in the global debate!
Har khushi Hai Logon Ke Daman Mein,
Par Ek Hansi Ke Liye Waqt Nahi.
Din Raat Daudti Duniya Mein,
Zindagi Ke Liye Hi Waqt Nahi.
Maa Ki Lori Ka Ehsaas To Hai,
Par Maa Ko Maa Kehne Ka Waqt Nahi.
Saare Rishton Ko To Hum Maar Chuke,
Ab Unhe Dafnane Ka Bhi Waqt Nahi.
Saare Naam Mobile Mein Hain,
Par Dosti Ke Liye Waqt Nahi.
Gairon Ki Kya Baat Karen,
Jab Apno Ke Liye Hi Waqt Nahi.
Aankhon Me Hai Neend Badee,
Par Sone Ka Waqt Nahi.
Dil Hai Gamon Se Bhara ,
Par Rone Ka Bhi Waqt Nahi
Paison ki Daud Me Aise Daude,
Ki Thakne ka Bhi Waqt Nahi.
Paraye Ehsason Ki Kya Kadr Karein,
Jab Apne Sapno Ke Liye Hi Waqt Nahi.
Tu Hi Bata E Zindagi,
Iss Zindagi Ka Kya Hoga,
Ki Har Pal Marne Walon Ko,
Jeene Ke Liye Bhi Waqt Nahi........ .
Contributed by Dinesh Sharma, Logistics
HO
waqt nahi
ADDITIONAL
EMPLOYEE
ENGAGEMENT
ACTIVITIES
BEETEL PARTICIPATION
IN CAMPAIGNS
INITIATED BY BHARTI
FOUNDATION
AIRTEL
DELHI HALF
MARATHON
2009
Beetel actively participated in CSR
campaigns under the aegis of
Bharti Foundation. Beetel
employees enthusiastically
participated in campaign Give 5 &
of Joy of Giving Week. Employees
collected clothes & books which
were distributed to local NGOs.
Four Employees and their family
members filled up eye donation
forms.
Funds were collected from employees
for medical
treatment of
junior employees.
Quest Diagnostics
conducted Health
check ups for Beetel employees at HO.
Adidas conducted initative “Know your
foot type and running strategies” for the
Beetel employees at HO. This was prior
to ADHM'2009.
Over 30 Beetel employees ran in
ADHM for the cause of making
difference to the lives of
underprivileged children under the
flagship of Bharti Foundation on 1st
November'2009. Beetel Teletech
donated Rs.2.09 Lakhs for ADHM'09
for participation as Corporate
Challenge Team.
The diwali gifts
received by Beetel
employees were
auctioned among
employees.
The collected money
was given to a local
NGO.
CSR FOCUSAT BEETEL
TRAGEDY OF A
GIRL CHILDwhen a girl child is born, everybody begins to mourn.
everyone becomes quiet, at her first sight.
when she cries, to stop her, no one tries.
she wonders! what is going on,
where her family's smile has gone?
her father's face turns red, in anger he said,
where is the boy?
for whom i have bought this toy.
for him , her mother felt sorry,
as in future they will have to pay her dowry.
she is so small in size, she can't even realize,
that she is an unwanted child,
for her, the world is so wild.
she grows up to dwell, in a place like hell.
she doesn't have right to see dream,
her all aspirations are washed by a water stream.
with tears in her eyes, each and everyday she dies.
from the day she was born,
especially, the men behave like a thorn.
but, never forget-she is the "origin of men's life",
and her another name is "SACRIFICE".
Vandana Garg
W/o Divakar Garg
IT Channel Sales, HO
The love which is writtenby every drop of my blood
at Tea Gardens, at Coal Minesat every nook and corner
That is India
The endless dream which is croppedby tear and phosphate of my bone
on the Hard Rock SoilThat is India
The painful shadow of Bhakra-Nangalis still alive like ice on my cold face
My whole body is sweat with the oil from refinery
The rebel labor wiping out the blood of riot has embraced me boldly to take revenge My pyre is burning with the fire of anger
I am waiting for the rain to come
Rain will come, I will be quietOn every step of Odissy and Bharatnatyam
Your night would be aliveOn every beat of Bhangra and Disco
Your party would be delighted
On that delightful party nightYou should not forget me
The Map on my bulleted bodyHome Sweet Home is India.
Abhishek Dutta MajumderLogistics, Mumbai
Home Sweet Home, is India
TRAGEDY OF A
GIRL CHILDwhen a girl child is born, everybody begins to mourn.
everyone becomes quiet, at her first sight.
when she cries, to stop her, no one tries.
she wonders! what is going on,
where her family's smile has gone?
her father's face turns red, in anger he said,
where is the boy?
for whom i have bought this toy.
for him , her mother felt sorry,
as in future they will have to pay her dowry.
she is so small in size, she can't even realize,
that she is an unwanted child,
for her, the world is so wild.
she grows up to dwell, in a place like hell.
she doesn't have right to see dream,
her all aspirations are washed by a water stream.
with tears in her eyes, each and everyday she dies.
from the day she was born,
especially, the men behave like a thorn.
but, never forget-she is the "origin of men's life",
and her another name is "SACRIFICE".
Vandana Garg
W/o Divakar Garg
IT Channel Sales, HO
The love which is writtenby every drop of my blood
at Tea Gardens, at Coal Minesat every nook and corner
That is India
The endless dream which is croppedby tear and phosphate of my bone
on the Hard Rock SoilThat is India
The painful shadow of Bhakra-Nangalis still alive like ice on my cold face
My whole body is sweat with the oil from refinery
The rebel labor wiping out the blood of riot has embraced me boldly to take revenge My pyre is burning with the fire of anger
I am waiting for the rain to come
Rain will come, I will be quietOn every step of Odissy and Bharatnatyam
Your night would be aliveOn every beat of Bhangra and Disco
Your party would be delighted
On that delightful party nightYou should not forget me
The Map on my bulleted bodyHome Sweet Home is India.
Abhishek Dutta MajumderLogistics, Mumbai
Home Sweet Home, is India
Damodar SahuHead - National Service Support, CSD, HO
Rahul MahajanHead Strategy & Sales ManagementHO
Amit GuptaSenior Manager – (Avaya Sales)Enterprise Solutions, HO
Amit SaxenaHead - Product Development (Mobile Phones Business), Procurement & Product Development, HO
Ajay AroraHead – New Product Introduction & Product Development (IT Products) HO
Baskaran NArea Business Head Landline & STB Business Chennai
Brijesh Kumar Nain Manager – Product Management, I T Channel Sales HO
Akshay ChughArea Business Head - Smart Phones Business, HO
Ashish DholeRegional Business Head - (Avaya Sales), Enterprise SolutionsMumbai
Bhakta VatslamArea Business Head - IT Channel Sales Business, Bangalore
Sanjay JalotaSenior Executive - Finance & Accounts, HO
Sanjeev M PatilHead – Network Division, Bangalore
Shwetha Lakshmi A.RSales Coordinator - Landline & STB Business,, Bangalore
Siddharth DixitSenior Manager - Pre-Sales, Telecom Solutions (AVAYA), Enterprise Solutions, HO
Rohit S ChaudharyExecutive – Customer Support Operations (Post Sales), Network Division, Mumbai
Nitin GoelNational Business Head - STB Division, B2BHO
Prakash JhangianiRegional Business Head West & South - Network Division, Mumbai
Priya Ranjan SharmaArea Business Head - IT Channel Sales Jaipur
Parthib MajumdarArea Business Head,Enterprise Solutions,East
Pooja VermaExecutive - Front Desk, HO
Vijay Dattatray Naiknaware Area Business Head(Avaya Sales)Enterprise Solutions Mumbai
Girish ChanderSenior Executive - Finance & Accounts, HO
Gurvinder SinghExecutive – Logistics, HO
Jitendra Kumar GulwaniArea Business Head - Landline & STB Business, HO
Kaushik ChatterjeeZonal Business Head - IT Channel Sales (South & East), Secundrabad
Madhu GuleriaExecutive – Business Operations, Enterprise Solutions, HO
Jijeesh K.PArea Business Head – Landline & STB Business, Calicut
Mohd.Safrat AliEngineer, CSD, Mumbai
Gaganan Ramrao AwareManager - Production (Electronics), Ludhiana Unit
Ganesh KumarAssistant Manager – STB Division, B2B, Beetel Engineering Center, Delhi
Navin ChandraSenior Executive - Finance & Accounts, HO
Rajnesh Kumar SinhaHead – IT Chaneel Sales, HO
Ramamurthy GExecutive - Finance & Accounts, Bangalore
Ratnesh TripathiManager - Sales (AVAYA), Enterprise Solutions, HO
Sidhant ShishodiaAssistant Manager – International Business, HO
Rajesh MaganhalliSenior Manager – Customer Support, Network Division, Mumbai
Sunder Kumar AArea Business Head - Enterprise Solutions, Chennai
Suman Kumar BaruaManager – Post SalesNetwork Division, HO
Sunseer M.HArea Business Head - Smart Phones Business, Kerala
Vijay SinghExecutive – Finance & Accounts, HO
Deepak GhanshalaExecutive – Customer Service Delivery, Beetel Engineering Center, Delhi
Divakar GargAssistant Manager – Post Sales in I T Channel Sales, Delhi
Prabhat UmmatChief Marketing OfficerHO
Vinod SawhnyExecutive Director & CEOHO
Vishal BhattArea Business Head - Smart Phones Business, Ahmedabad
NEW
JO
INEE
S
Chief Editor : Editorial Board : Sumita Dev at [email protected].
Vinod Sawhny, Sumant Sinha, Soni Ignatius, Sumita DevAddress your contributions, thoughts, articles, suggestions, write ups to : Beetel Teletech Limited, Beetel Corporate Center, 1st Floor, Tower - C, Plot No. 16, Udyog Vihar Phase - 4, Gurgaon - 122001.
Damodar SahuHead - National Service Support, CSD, HO
Rahul MahajanHead Strategy & Sales ManagementHO
Amit GuptaSenior Manager – (Avaya Sales)Enterprise Solutions, HO
Amit SaxenaHead - Product Development (Mobile Phones Business), Procurement & Product Development, HO
Ajay AroraHead – New Product Introduction & Product Development (IT Products) HO
Baskaran NArea Business Head Landline & STB Business Chennai
Brijesh Kumar Nain Manager – Product Management, I T Channel Sales HO
Akshay ChughArea Business Head - Smart Phones Business, HO
Ashish DholeRegional Business Head - (Avaya Sales), Enterprise SolutionsMumbai
Bhakta VatslamArea Business Head - IT Channel Sales Business, Bangalore
Sanjay JalotaSenior Executive - Finance & Accounts, HO
Sanjeev M PatilHead – Network Division, Bangalore
Shwetha Lakshmi A.RSales Coordinator - Landline & STB Business,, Bangalore
Siddharth DixitSenior Manager - Pre-Sales, Telecom Solutions (AVAYA), Enterprise Solutions, HO
Rohit S ChaudharyExecutive – Customer Support Operations (Post Sales), Network Division, Mumbai
Nitin GoelNational Business Head - STB Division, B2BHO
Prakash JhangianiRegional Business Head West & South - Network Division, Mumbai
Priya Ranjan SharmaArea Business Head - IT Channel Sales Jaipur
Parthib MajumdarArea Business Head,Enterprise Solutions,East
Pooja VermaExecutive - Front Desk, HO
Vijay Dattatray Naiknaware Area Business Head(Avaya Sales)Enterprise Solutions Mumbai
Girish ChanderSenior Executive - Finance & Accounts, HO
Gurvinder SinghExecutive – Logistics, HO
Jitendra Kumar GulwaniArea Business Head - Landline & STB Business, HO
Kaushik ChatterjeeZonal Business Head - IT Channel Sales (South & East), Secundrabad
Madhu GuleriaExecutive – Business Operations, Enterprise Solutions, HO
Jijeesh K.PArea Business Head – Landline & STB Business, Calicut
Mohd.Safrat AliEngineer, CSD, Mumbai
Gaganan Ramrao AwareManager - Production (Electronics), Ludhiana Unit
Ganesh KumarAssistant Manager – STB Division, B2B, Beetel Engineering Center, Delhi
Navin ChandraSenior Executive - Finance & Accounts, HO
Rajnesh Kumar SinhaHead – IT Chaneel Sales, HO
Ramamurthy GExecutive - Finance & Accounts, Bangalore
Ratnesh TripathiManager - Sales (AVAYA), Enterprise Solutions, HO
Sidhant ShishodiaAssistant Manager – International Business, HO
Rajesh MaganhalliSenior Manager – Customer Support, Network Division, Mumbai
Sunder Kumar AArea Business Head - Enterprise Solutions, Chennai
Suman Kumar BaruaManager – Post SalesNetwork Division, HO
Sunseer M.HArea Business Head - Smart Phones Business, Kerala
Vijay SinghExecutive – Finance & Accounts, HO
Deepak GhanshalaExecutive – Customer Service Delivery, Beetel Engineering Center, Delhi
Divakar GargAssistant Manager – Post Sales in I T Channel Sales, Delhi
Prabhat UmmatChief Marketing OfficerHO
Vinod SawhnyExecutive Director & CEOHO
Vishal BhattArea Business Head - Smart Phones Business, Ahmedabad
NEW
JO
INEE
S
Chief Editor : Editorial Board : Sumita Dev at [email protected].
Vinod Sawhny, Sumant Sinha, Soni Ignatius, Sumita DevAddress your contributions, thoughts, articles, suggestions, write ups to : Beetel Teletech Limited, Beetel Corporate Center, 1st Floor, Tower - C, Plot No. 16, Udyog Vihar Phase - 4, Gurgaon - 122001.
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