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Avaya IP Office 9.0 What’s New
Scott AlvarezSystem [email protected]
720-977-2390
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Avaya Unified Communications and Collaboration A Complete Solution for Mid-Size Companies
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The Evolution of Avaya IP OfficeTrack Record of Continuous Improvement
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Scales to 2,000 UsersFrom 1,000 in Release 8.1
Supports larger, growing businesses, simply and cost-effectively
New Deployment Models Virtualization – VM, server, appliance, or mix
Enables customers to match deployment with infrastructure plans and objectives
Simplified Management – IP Office Web Manager
Consolidated view of multi-site solutions through a single URL
Support for Enterprise BranchCentralized, Distributed, Hybrid
Flexible, cost-effective options including standalone or connected to Avaya Aura®
Capability Benefit
Avaya IP Office 9.0 SoftwareA Simple, Powerful Collaboration Solution
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IP Office Release 9.0 Key Features
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IPO R9.0 Content
Plus over 100 GRIP requests addressed in R9.0
Server Edition Core Features VM ProScalability Increases Park and Page Revamp US English prompts. Virtualization Park across SCN Backup/Restore Enhancements Management Park to other Extension across SCN Call Recording EnhancementsSimplified Linux Distribution Follow Me feature in SCN Contact Store on LinuxResilience Remotely Dialled Short Codes Park and PageMusic on Hold Locations Syslog SupportSoft Console Emergency Services Access (ESA) Server Edition EnhancementsAvaya Contact Recorder Call Admission Control (CAC) SSL Support – IMAP and SMTP
SIP-TLS Media Connection Preservation Desktop IntegrationLicensing 96x1 Release 6.3 (H323) Enhancements Outlook Plugin EnhancementsVoice Mail Pro Differentiated Ringtones Linkage with Groups
Virtualization User Password Restrictions Mid-Call Control
New Deployment Model RTP Filter One-X User Profile Support
Leverage Clients Existing vSphere CCR Dialling Rules
OVA vs. IPOL Differences Historical Reporting Enhancements Virtualization Support (Citrix)Deployment Methodology Custom Report Wizard Call Assistant 508 Compliance Support
Wallboard Enhancements MobilityManagement New Custom Report Sample - DDI Response VoIP Client
SSO for Server Edition Management and Apps One-X Portal Mid-Call Control
New Ignition Process User Password Changes Enhanced Conference ControlNew Screen Layouts Desktop Notifications Events LogBackup and Restore Options IM Archive Twinning Control from Mobile DeviceUser Management Enhancements Directory Groupings Conspicuous Dial Pad
Flare Remote WorkerMeet-me Conference Controls Always-on SupportAd hoc Conference Controls Roaming in and out of the EnterpriseHold Timeout Reminder Integration with SBCE
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Increase in total users: 2000 up from 1000 in R8.1
Single server capacity: 1500 up from 500 in R8.1
Many other capacities increased significantly. For example:
– 150 Voicemail channels (was 100)
– 2000 Mailboxes, including IMAP/MAPI integrations
– 750 One-X Portal users (was 500)
– 18,000 BHCC no one-X users (was 14,400)
– 7,200 BHCC with one-X users
– 256 Conference channels per server (was 128)
– 85 Recording channels (was 43)
– 128 Paging group size (was 64)
Same capacities also supported on Virtualized Server Edition
Avaya IP Office Release 9.0 Server EditionScalability Increases – Capacity and Performance
NEW System capacity increased to
2000 users
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Avaya IPO 9.0 – Virtualization
Flexible ‘ignition’– Standard servers with Vmware vSphere 4 or 5
– IP Office Server Edition (SE) software or applications software
– Flexible configuration of: call management, VMPro and one-X Portal
Flexible customer on-premise deployments– Single and multi-site (same as Server Edition)
– IP and hybrid IP/TDM* deployments (*via 500 V2 hardware)
Common IP Office License model – re-use of SE and application licenses
IP Office Support Service subscription and remote management
Lower TCO– Efficient use of customer hardware resources
– Smaller footprint; less cooling; less energy; Green
IP O
ffice
App
“A”
App
“B”
On premise virtualized IP Office
App
“n”
…
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Avaya IP Office 9.0 Web Management
Web Manager for Server Edition:
– Consolidated management for Mid Market multi-site solution (primary, secondary, expansion)
– Single, one-time log-in for IP Office, VM Pro, One-X Portal, WCP
– Simplified flow, intuitive menu and enhanced design
– Solution wide back-up, restore, upgrades and user management
Role Based Access
– Staging and installation
– Fine tuning
– The “End User Office Manager”
– Simple move, add, changes
Accessibility (508 compliance) enabled
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Avaya IP Office 9.0 Remote Call Admission Control
Call Admission Control (CAC) contributes to quality assurance over an IP network and is supported today between two locations with IP Office at each location and over SIP trunks to PSTN
Remote CAC support for remote sites that do not have an IP Office
WAN
Remote Location A
Headquarters
IP Office
PSTN
Remote Location B
IP Phones registered to Headquarters IP Office
IP Office
PSTNSIP ITSP
IP Phones registered to local IP Office
CAC Remote CAC
Ensure a Quality SIP phone call – equivalent ensuring
there is a end to end voice channel to support your call
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Extend Further into Mid-MarketActive Call Preservation
Active Call Preservation• Active calls do not drop • Active endpoints on affected server will re-register when the call
disconnects• Requires 96x1 H.323 Phones and SIP/H.323 Trunks
SIPAvaya IP Office Server Edition Primary Server
Avaya 96x1
Avaya IP Office Server Edition Secondary Server
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All nodes distribute information about their Parked calls across the SCN (to other 9.0+ nodes). Every node stores Park information for every other node
SCN-wide Park slot conflict avoidance – Cannot Park a call in Park slot 101 on Node B if that slot was already in
use
No admin required. Optionally combine with Central Park Range on 1 or more/all nodes
Perform direct dial of UnPark across SCN
Park across SCN
User Parks call in slot 101
Node B
Node A
Node A distributes Park info to SCN
SCNTrunk
Avaya IP Office Release 9.0 Core Features
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Branch Options
• WAN is VOIP ready • Often have call center
agents at the branch• Want to leverage a
core solution for consistent user experience with branches
• Example company: Branch Bank
• Need local apps and local presence
• Few changes once installed, so central management is not that important
• Survivability important as standalone system
• Example customer: Retail stores
Standalone
• WAN / Core is not ready so can’t rely on centralized architecture
• Want to leverage cost savings with centralized apps and management
• May have legacy endpoints
• Example customer: Rental Car Company
Distributed Centralized withSurvivability
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