www.avangate.com
AvangateeCommerce Manager
Grow Online Sales GloballySelf-Service, Fully Configurable,
Fast Time to Market
www.avangate.com 1
Avangate eCommerce Manager
Avangate offers the leading digital commerce platform that lets you sell online quickly. As a customer, you will benefit from a rich set of features that let you transact at every customer touchpoint, introduce new business models such as subscriptions, and reach your target audience globally - all in one seamless solution with rapid setup and cloud scalability.
With advanced product catalogs, instant price configurations, hosted PCI compliant store fronts/ subscribe pages, license and subscription management, recurring revenue management, business intelligence reporting and flexible APIs, Avangate is the only multi-channel, multi-model integrated ecommerce platform that can grow with your business worldwide.
The Only eCommerce SolutionYou’ll Ever Need
eCommerce Channels Affiliates Avangate Commerce Platform GlobalPayments Merchant Services
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Avangate eCommerce Manager
Feature Overview
Store Management Create and manage your online stores, integrate your website and importproducts. Optimize ordering, shopping carts and the customer experience, all from one simple interface.
Marketing and Sales Tools Boost your sales with marketing tools such as lead management, merchandising(cross- and up-selling, promotions, coupon management, etc.), multivariate testing, customizable automated notifications, email marketing tools, affiliate platform and network, site builder and shopping cart templates. Leverage proactive subscription enrollment to increase renewals and generate additional revenue.Decrease churn and prevent recurring revenue from "leaking" by converting cancellations into continued subscriptions. Turn threats into opportunities by capturing your customers' feedback at the point of cancellation.Customize email structure and themes to reflect your brand identity and grow your conversion, retention and click-through rates.
FEATURE NAME DESCRIPTION
Flexible Ordering Platform Capture orders across touch points with easy external ordering systems integration. Optimize your checkout experience through flexible shopping cart templates, multiple checkout flows, mobile shopping cart interfaces and multiple URL parameter support.Take advantage of IP-based geo-location, intelligent payment routing, online and offline payment methods and multi-currency management.Avangate handles Sales Tax and VAT while adhering to the highest standard of PCI DSS compliance.
Subscription Billing Create subscription plans, manage the software lifecycle, automate payments of customer invoices, handle recurring billings and receive and reconcile revenues. Recover lost revenue through advanced Revenue Recovery Tools.
eCommerce Channels Affiliates Avangate Commerce Platform GlobalPayments Merchant Services
www.avangate.com 3
Avangate eCommerce Manager
Global Shopper Support Quickly set up your selling programs to accept global payments. Rich, out-of-the-box features include support for more than 130 currencies, 30 languages and 45+ payment methods. Multiple payment processors and intelligent payment routing eliminate the need to choose payment gateways and regional processors. The auto account updater service and integrated retry engine will help you reduce churn and lock in recurring revenue streams from the start. And with Avangate's international and secure infrastructure, you won't have to worry about VAT and tax handling, or risk and fraud.
Reporting and Analytics Monitor and improve sales, customer relationships and marketingcampaigns with our reporting tools, including sales reports, marketingreports, executive reports and subscription metrics. Beyond tens ofstandard reports, you’ll have access to actionable dashboards, auditlogs, a custom reporting engine for unique business insights, forecastsand automated scheduling in a variety of formats.
Digital and Physical Delivery Optimize your delivery for any software model (ESD, SaaS, cloud services, free or paid trials, lifetime licenses or subscriptions).Increase average order value through on-demand back-up media or download insurance. Complete order, payment and customer lifecycle management.
Customer Support Our Customer Support team is available 24/7 via email and phone support for fraud checking, advanced order recovery, follow-up services, and any payment related inquiries.
Vendor Support Email, live chat and phone support whenever you need it.
FEATURE NAME DESCRIPTION
eCommerce Channels Affiliates Avangate Commerce Platform GlobalPayments Merchant Services
www.avangate.com 4
Avangate eCommerce Manager
eCommerce Channels Affiliates Avangate Commerce Platform GlobalPayments Merchant Services
Get going fast with centralized administrative control and well-defined integration with your software, SaaS or cloud computing business.
Employ setup wizards, templates and self-service controls (e.g. instant pricing, product catalog, marketing tools, recurring billing options and distribution channels settings, payment method management).
Quickly integrate with legacy systems, as well as CRM, Finance and ERP systems.
Easily customize, localize and optimize your go-to-market strategies, and gain insight via real-time customer reports.
Build online shops, in-app buying and marketplaces, branded and localized at all touch points.
Accelerate New Products to Market
What's in it for you?
Avangate’s rich self-service tools and easy integration and setup will help get you up and running in a matter of days.
Easily create new products, packages and bundles with templates and/or the bulk import of product plan definitions
Support all business models - subscriptions, trial, freemium, etc. - across your self-service touch points with our flexible platform engineered for ecommerce.
Enable Easy Commerce with AdvancedShopping Carts, Product Catalogs and Pricing
Configurable instant pricing, customizable ordering pages and comprehensive product catalog management are designed to increase conversions across all channels and improve customer retention rates.
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www.avangate.com 5
Avangate eCommerce Manager
eCommerce Channels Affiliates Avangate Commerce Platform GlobalPayments Merchant Services
Centralize and share pricing across partners with affiliate and channel-specific product catalogs and pricing lists.
Localize and optimize the checkout experience with configurable pricing and flexible checkout interfaces.
Track and maximize conversions with multiple shopping cart templates and purchase flows, web analytics and multivariate testing tools.
Extend your touch points with device-agnostic mobile shopping carts.
Boost conversions with multi-currency capabilities with more than 130 currencies, over 30 languages and 45+ payment methods.
Adapt to customers’ locations - with automatic Geo-IP detection, which provides for a relevant buying experience with local prices, languages, currencies and payment methods.
Create regional pricing for specific markets to improve conversions.
Automate compliance with tax/VAT and local regulations as part of the integrated solution
Empower end customers for self-service with the Avangate MyAccount.
Expand Your Global Reach
Avangate’s advanced and adaptive technology enables you to sell products in over 100 countries by providing your customers with a localized buying experience.
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Benefits
www.avangate.com 6
Avangate eCommerce Manager
eCommerce Channels Affiliates Avangate Commerce Platform GlobalPayments Merchant Services
Understand your business and customer behavior through sophisticated A/B testing tools,integrated web analytics solutions and built-in customizable reporting engine.
Drive increased sales through our campaign management tools, including advanced promotions, coupon & discounts, cross- and up-selling, cross-vendor selling, bundling, abandoned cart recovery,subscription tools like upgrades/downgrades, trials andmuch more.
Extend your marketing reach across the world by using the design tools and templates toconsistently brand your stores, shopping carts and mobile extensions. Use the Email Editor to customize email structure and themes to reflect your brand identity and grow your conversion, retention and click-through rates across all markets.
Improve Conversions with Advanced Marketing Tools
Empower your ecommerce teams to sell more with eCommerce’s powerfulmarketing tools.
Easily manage the software lifecycle with the powerful entitlement engine, from downloads to signups; license key management and fulfillment to activation, support, upgrades and renewals.
Receive, reconcile and manage recurring subscription billing, with dunning, credit card error and update handling and built in retry mechanisms to reduce customer churn.
Automate payments of invoices for customers supporting both credit cards and PO payments, and full financial reconciliation to back-office financial/ERP applications.
Automate Fulfillment, Billing and Payments
Reduce the time and resources you put into your business operations by letting Avangate do the heavy-lifting.
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www.avangate.com 7
Avangate eCommerce Manager
eCommerce Channels Affiliates Avangate Commerce Platform GlobalPayments Merchant Services
Manage global payments with support for multiple payment processors and intelligent payment routing (by transaction type, payment method, currency, customer location, response from payment processor etc.) for improved authorization rates.
Manage worldwide payment support through self-service payment method management, including country restrictions and support for installments.
Optimize fulfillment: manage global downloads and the DRM integration software lifecycle, from key distribution to SaaS activations, provisioning cloud services and executing contract amendments.
Extend free or paid trials, freemium options or hybrids to expand engagement andselling opportunities.
Sell licenses, subscriptions and whatever comes next. Extend your licensing with upgrades and renewals; manage subscriptions from activations through contract amendments.
Adapt to Whatever Comes Next
Avangate's flexibility allows you to sell with any subscription model from onesingle platform.
www.avangate.com 8
Avangate eCommerce Manager
eCommerce Channels Affiliates Avangate Commerce Platform GlobalPayments Merchant Services
Challenges:Increase revenue and efficiency of online channel, for both direct and affiliate sales.
Client Focus | Bitdefender
Results from working with Avangate:
• Avangate is enabling Bitdefender to sell any model of software, via any channel, test and experiment, implement flexible pricing strategies, penetrate new global markets
• 95% increase in affiliate-generated revenue within 6 months
• Threefold increase in conversion rate through API functionality
• Purchase process customization according to client’s requirements
• Exceptional and open minded customer oriented attitude
• Support for promotion, acquisition and customer retention initiatives
Learn More on the BitdefenderSuccess Story Here.
Ready to Get Started? Go to www.avangate.com to learn more.
Client Focus | Telestream
Learn More on the TelestreamSuccess Story Here.
Challenges
• Revenue leakage at site, product pages and cart level.
• Going global with no localization – payments, currency, pricing, service – to support its sales growth strategy
• Lacked the platform flexibility to introduce and experiment with new and multiple pricing and business models
Results from working with Avangate:
• Expanded into new global markets
• 4% increase in sales through automation alone
• Increased cart conversion rate by 26%
• Affiliate channel sales nearly doubled within one year
• Introduced subscriptions, pro-rations and other revenue models and pricing strategies
• Improved processes and systems
Avangate eCommerce Manager
[email protected] Copyright © 2016 Avangate
US HQ
One Alliance Center,
3500 Lenox Road, NE,
Suite 710, Atlanta,
GA 30326-4229, USA
(678) 666-2660
EMEA HQ
Prins Hendriklaan 26 II,
1075 BD,
Amsterdam,
The Netherlands
+31 20 890 8080
OPERATIONAL OFFICE
Blvd. Dimitrie Pompei 10A.
Conect Building, floor 2,
020337, Bucharest
Romania
+40 31 710 1610
www.avangate.com
About AvangateAvangate, a Francisco Partners portfolio company, is the digital commerce provider that helps Software, SaaS and digital goods companies to sell their products and services via multiple channels, to acquire customers across multiple touch points, to increase customer and revenue retention, to leverage smarter payment options, and to maximize sales conversion rates. Avangate's clients include ABBYY, Absolute, Bitdefender, FICO, HP Software, Kaspersky Lab, Telestream and many more companies across the globe.
Find out more at www.avangate.com
Easily create new products, packages and bundles with templates and/or the bulk import of product plan definitions
Support all business models - subscriptions, trial, freemium, etc. - across your self-service touch points with our flexible platform engineered for ecommerce.
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