Languages
Pages
Legal
Introduction to:
What is *astTECS Call Centre Solution?
Open Source Software Solution for Telecommunication ensuring:-
You get connected to the customer without wasting time, OR
If the customer calls, he gets connected to the right person easily.
You have all information of the business in front of you while
engaging the customer.
Most Importantly, the Top Management has the summary of all
transactions done over phone and listen to the recordings if
needed and track follow-up actions
Your phone is an Important Customer Touch Point. *astTECS
transforms it to a powerful tool to do “MUCH MORE THAN JUST
TALK”
What is *astTECS?
Developed by iTECS Communications Pvt Ltd, Bangalore in 2007
Deliver Affordable Communications Solutions through Asterisk™
Customer Base of 1000+ in B2B Segment
Has the following Accreditations:-
What is Asterisk?
Created by Mark Spencer in 1999
Today is the No.1 Open Source Telephony Platform in the World
Extremely Versatile and Flexible Platform
Rich Broad Features
Considered as “THE FUTURE OF TELEPHONY”
Future Trends – Telecom products - Call Center Dialers
10%
90%
Call center dialers – Market Share: 2014
Asterisk Based Callcenter dialer
Others
40%
60%
Call center dialer - Market Share: 2020
Asterisk BasedCall center dialer
Others
*astTECS PRODUCT LINE
*astTECS IP-PBX Solution (video conferencing)
*astTECS Call Center Dialer
World’s smallest IP PBX
*astTECS GSM gateway
*astTECS Voice Logger
*astTECS Integrated IVR Solution
*astTECS Video Conference Solutions
SERVICES
24/7 Tech support
*astTECS has necessary infrastructure and trained
professionals to provide its customer with 24/7 support
and maintenance from basic dial plan construction to real-
time configuration management.
Remote and Onsite
Configuration support
*astTECS also provides remote and onsite installation
and configuration support to its customers.
*astTECS Training Academy *astTECS provides Asterisk training at Headquarter to
make the asterisk platform reach an even wider audience.
We train features, architecture, installation, configuration:
in short the complete works, plus how to troubleshoot.
Introduction to:
*astTECS Call Centre Solutions
PRI
Analog
GSM
Service
provider
IP PHONES
Soft phones
with Headsets *astTECS CCD
IP
SIP CRM Server
Features
Robust Call Centre Technology
www.*astTECS.com
• Traditional telephones are replaced by a Robust Call Center Technology
• Fully Customizable Agent Screen
Agent Screen.
Automatic Call Disposition.
Call Disposition to code calls to provide
accurate MIS
Call Back with Calendar
Predictive Dialing
www.*astTECS.com
• The system automatically dials an uploaded “List” of numbers and connects to Agents only after the call is connected.
• Saves lot of time for the Agent • Ensure your executive don’t waste time connecting to
the customer
Predictive Dialing: Comparison with Manual Dialing
Complete utilization of the shift.
Increased efficiency & improved productivity.
Time saving & cost efficient.
ROI in less than one month.
Automatic Call Distribution- Inbound
www.*astTECS.com
• A customer calling your
number can get easily
get connected to the
RIGHT person
• The executive will get all
information of the
customer when the call
gets connected
Excellent MIS Features
Real Time Report with Option to Monitor and Barge-in the Call
Agent Performance Report
Built-in Voice Logger
Voice recording & Playback software.
Useful for training, quality and legal purposes.
Record in multiple formats – WAVE, GSM & MP3.
Distributed Call Centre on IP
• Remote Call Centers on the Same Database and CRM
Web Form
www.*astTECS.com
• All Modules accessed through Web form
Call Center powered by *astTECS
www.*astTECS.com
Traditional telephones are replaced by a robust call center technology.
Automatic/predictive dialing ensures complete utilization of the shift and increased productivity.
Data capture and history maintained of customer calls.
Coding of each call to provide accurate MIS data.
Record all incoming and outgoing calls received/made for quality.
Monitor the volume of serviced / missed calls and planning of staff accordingly.
Call back any unanswered / missed calls to increase customer satisfaction levels and never miss an opportunity.
Skill based routing of calls to provide a personalized touch to customers speaking different languages.
General Features
Schedule Call Backs.
Call Transfer & Conferencing .
Script assistance.
Web form.
Blended call handling.
Run multiple campaigns simultaneously.
Voice Recording & Play back. DNC scrubbing.
Real time monitoring.
Call Barge in & listening.
Recycling of leads
CRM integration
Customer info capturing
Multiple DID configuration.
Call Queuing and parking.
Reporting Features.
Agent performance report.
Abandoned call status.
ATT – Average talk time.
AHT – Average Handling Time.
Agent login logout report.
ACW - After call work.
Trunk utilization statistics.
Call Disposition Report. Pause code break up.
Inbound service level report.
Inbound IVR report.
Server performance report.
Dropped calls report.
Campaign wise report.
Info on hourly load.
Hosted Solution for International Centers.
OPEX model.
Plug and play technology.
Payment for virtual service.
Focus on your call center not your infrastructure.
Easy up gradation.
Product Bundles – Call Centre Solutions
*ast c5 – starter product for 5 agents and 5 simultaneous calls.
*ast c10 –Up to 10 agents, 10 simultaneous calls .
*ast c30 – Up to 30 agents, 30 simultaneous calls.
*ast c60 - Up to 60 agents, 60 simultaneous calls.
*ast c100 - Up to 100 agents, 100 simultaneous.
Product Bundles – GSM Dialers (CCD with GSM Gateway)
• 4 port GSM Dialer (4 Agents with
4 SIM Cards)
• 8 port GSM Dialer (8 Agents with
8 SIM Cards)
• 16 port GSM Dialer (16 Agents
with 16 SIM Cards)
• 32 port GSM Dialer (32 Agents
with 32 SIM Cards)
Business Models:
Rental - Both Hardware and Software
Hosted – for International call centers.
Buyout – Both Hardware and Software.
Technical Support.
*astTECS team constantly strives to give business value and ROI to its customers .
Work closely with our partners to deliver quality and efficient support.
Flexible and cost effective support packages.
99% remotely supportable hence maximum uptime .
Quick response and resolution time.
24/7 Technical support team.
Our Customers
Recent Kerala Customers
Contact Details
Head Office
iTECS Communications Pvt Ltd
# 35-36, Krishna Reddy Layout
Domlur
Bangalore – 560071
Tele: 080-6640 6640
Mail: [email protected]
www.asttecs.com
Branch Office
RAAL Systems
#39/4196 A1, 1st Floor, Kausthubham
Shanti Lane, Ravipuram Road
Kochi– 682016
Tele: 0484-2359666/ 999 5986 888
Mail: [email protected]
www.asttecs.com
www.raalsystems.com
www.asttecs.com/www.raalsystems.com
Top Related