Archaeology & Information Architecture The Adventures of Information Jones Presented by Margaret Alldredge, UX Analyst Special recognition to Andrew Schall and Caroline Little
INTRODUCTION TO THE PRESENTATION
The Adventures of Information Jones and the…
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Margaret Alldredge @arrteragram
Current UX Analyst Recovering Archeologist
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Archaeology Overview
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Define “Site”
Information Architecture Archaeology
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Print House Site HSMC
The Federal Communications Commission
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The Federal Communications Commission
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FCC Redesign GoalsCombine multiple URLs
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FCC
Etc…
Wireless Reboot
FCC Redesign GoalsShut down Transition site
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transition.fcc.gov
FCC Redesign GoalsImprove Unstructured IA Elements
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Home
The FCC Our Work Tools & Data Business & Licensing
Bureaus & Offices
Transition
FCC Redesign GoalsCreate unified content process
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…or at least the proper place within the site’s informational structure
The Parallel Processes//Table of Contents
Information Architecture/ 1. Stakeholder Interviews 2. Content audit 3. Areas of interest 4. Unorganized content 5. Untagged pages 6. IA Report
/Archaeology Historical Research Shovel test pit survey Features Disturbed soil Unprovenienced artifacts Site Report
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STAKEHOLDER INTERVIEWS//HISTORICAL RESEARCH
The Adventures of Information Jones and the…
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Stakeholder Interviews//Historical Research
Stakeholder interviews and Document review
Historical Research and Document review
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Maryland State Archives
Stakeholder Interviews//Historical Research
FCC Redesign • Stakeholder Interviews – Multiple groups of stakeholders – Grouped by common interests
• Bureau and Office • Industry background
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Stakeholder Interviews//Historical Research
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Stakeholder Interviews//Historical Research
FCC Redesign • Materials Review – Previous transition project documents
• Excel documents with data on site transition – List of all sites
• Excel document with Site name, URL, and if they planned to transfer the site data to the new version
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Stakeholder Interviews//Historical Research
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Stakeholder Interviews//Historical Research
FCC Redesign • Plan creation – Use data collected to determine how to move
forward • What sites to look into first • Know where we would need to pay more attention
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Stakeholder Interviews//Historical Research
Takeaway Be a historian • Gather historical materials relevant to the
site • Talk to the locals when you can
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CONTENT AUDIT// SHOVEL TEST PIT SURVEY
The Adventures of Information Jones and the…
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Content Audit//Shovel Test Pit Survey
Content Audit Shovel Test Pit Survey
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Field Survey
Content Audit//Shovel Test Pit Survey
FCC Redesign • Used site list provided by FCC – What sites were to be documented – How in depth to document the microsites
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Content Audit//Shovel Test Pit Survey
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Key Green Good to go White Lower priority good to go Orange Needed more info Red Unavailable Yellow Redirected
Content Audit//Shovel Test Pit Survey
FCC Redesign • Assembled a team of
people to work together – Divide and conquer – Sites divvied up
amongst team
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Content Audit//Shovel Test Pit Survey
FCC Redesign • Used standardized headers for each
document – Name – Level – Link – Etc
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DRUPAL BACK END WITH ANALYTICS
Bureaus and
Offices Page Name
Drupal Link Link Page Type Author Published Date Page
Views Unique Page Views
Content Audit//Shovel Test Pit Survey
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BASIC SITE
Home 0 Level 1 Level 2 Level 3 Level 4 Level 5 URL URL Redirect
Content Audit//Shovel Test Pit Survey
FCC Redesign • Highlighted areas to return to – Concerning areas
• Highlighted • Discussed • Planned solutions
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Content Audit//Shovel Test Pit Survey
Takeaway Survey the area • Have a standard method to your research,
this helps determine when you need to go back and investigate an area further
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AREAS OF INTEREST// FEATURES
The Adventures of Information Jones and the…
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Areas of interest//Features
Areas of Interest Features
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Plank House Site, Marcus Hook PA
Areas of interest//Features
FCC Redesign • Encyclopedia section
was identified as an Area of interest – Not all pages had a
clear home • Orphan pages • Inaccurate locations
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Areas of interest//Features
FCC Redesign • Data gathered from back end
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Bureaus and Offices Page Name Drupal
Link Link Page Type Author Published Date
Consumer & Governmental Affairs
Advanced Communications Services (ACS)
#node-38823
www.fcc.gov/encyclopedia/advanced-communications-services-acs
Encyclopedia Entry Anonymous published 4/10/12 11:28
Media Advertising #node-61095
www.fcc.gov/encyclopedia/advertising
Encyclopedia Entry Anonymous published 1/17/14 16:55
Wireless Alabama TRS #node-42201
www.fcc.gov/encyclopedia/alabama-trs
Encyclopedia Entry Anonymous published 9/12/12 15:01
Areas of interest//Features
FCC Redesign • Supplemental data gathered for point of
comparison – Google Analytics
• Unique views to determine if pages were being visited or related terms were being searched
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Areas of interest//Features
Takeaway Dig deeper • Determine where you need to focus in to
research and analyze more
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UNORGANIZED CONTENT//DISTURBED SOIL
The Adventures of Information Jones and the…
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Unorganized content//Disturbed soil
Unorganized Content Disturbed Soil
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Gotts Parking Lot Annapolis MD
Unorganized content//Disturbed soil
FCC Redesign • Encyclopedia section used as a catchall – Back end users
• Did not know where content fit • Wanted customizable and unique elements
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Unorganized content//Disturbed soil
FCC Redesign • Multiple content types represented – FAQs – Makeshift headline pages – Every topic the FCC covers – And much more
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Unorganized content//Disturbed soil
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Unorganized content//Disturbed soil
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Unorganized content//Disturbed soil
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Unorganized content//Disturbed soil
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Unorganized content//Disturbed soil
FCC Redesign • Need for an improved Informational
structure – Users making homes for content – Thought process needed for accommodating
future content
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UNTAGGED PAGES//UNPROVENIENCED ARTIFACTS
The Adventures of Information Jones and the…
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Untagged pages//Unprovenienced artifacts
Untagged Pages Unprovenienced Artifacts
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Artifacts from site in MD
Untagged pages//Unprovenienced artifacts
FCC Redesign • Encyclopedia section was not tagged – Taxonomy was unused – “Related” content, was not always related
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Untagged pages//Unprovenienced artifacts
FCC Redesign • Encyclopedia contains information that is
useful yet useless – Content was often helpful but the context
was not – Unable to relocate materials consistently
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Untagged pages//Unprovenienced artifacts
FCC Redesign • Impact on content migration – Quick automated process not an option
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Untagged pages//Unprovenienced artifacts
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Task Completed? Content inventory Yes Content prioritization No, in progress Finalize IA No, in progress Compare sitemaps, current to new No Assessment of content types No, in progress Define Templates No, in progress Finalize Taxonomy No Define Auto vs Manual page migration No
Untagged pages//Unprovenienced artifacts
FCC Redesign • Content needed to be analyzed and
categorized to fit in the new site structure – Planning for content to have a home
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Untagged pages//Unprovenienced artifacts
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IA REPORT// SITE REPORT
The Adventures of Information Jones and the…
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IA Report//Site Report
IA Report Site Report
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IA Report//Site Report
FCC Redesign • Report – Included findings and recommendations
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IA Report//Site Report
FCC Redesign • Documentation
– Content Audit • Sites • Microsites
– Drupal backend data • All FCC • Bureau and Office
– Google Analytics • All FCC • Bureau and Office
– Proposed Taxonomy List
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IA Report//Site Report
Takeaway Produce records • Provide a framework to help future
researchers so when they come back for the next round of improvements they know what has been done before and why
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BEFORE AND AFTER
The Adventures of Information Jones and the…
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Before
Information Architecture Archaeology
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Print House Site HSMC
After
Information Architecture Archaeology
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Print House Site HSMC
TAKEAWAYS The Adventures of Information Jones and the…
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Takeaways
Be a historian – Gather historical materials relevant to the site – Talk to the locals when you can
Survey the area – Have a standard method to your research, this helps you determine
when you need to go back and investigate an area further Dig deeper
– Determine where you need to analyze more Pay close attention to Features
– Realize when your site has areas that need to be investigated with more detail in order to be able to better understand the context
Produce records – Provide a framework to help future researchers so when they come
back for the next round of improvements they know what has been done before and why
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Contact Information
Margaret Alldredge • Email – [email protected]
• Twitter – @arrteragram
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