7/30/2019 AIO Business Continuity Plan
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Updated 5/8/2013
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All-In-One, Inc.
d/b/a
Business Continuity
and Disaster
Preparedness Plan
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Updated 5/8/2013
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Table of Contents
Document ObjectiveI. Purpose......... 3
Business Location and Crisis ManagersI. Business Location. 4
II. Crisis Managers... .. 4Emergency Contact Information........... 5
AIO Essential Business Partners / External Collaboration Members... 5
Plan ScopeI. Remote Danger to Employees and Visitors. 6
II. Immediate and Direct Threat to Persons on Site. 6III. Site is Inaccessible from External Locations... 6
Situational ProceduresI. Level 1 Evacuation.. 7
II. Level 2 Shelter-In-Place.. 8
III. Level 3 Alternate Location.. 9Cyber Security and Data Backup
I. Cyber Security.... 10
II. Data Backup.. 10Employee Emergency Contact Information... 11
Plan Updates and Distribution 11Authentication of Document.. 12
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Document Objective
I. PurposeAIOs mission to provide safe and fun activities to its visitors will be disrupted atsome point, though we will not know at what time or in what manner. This
uncertainty is addressed in the following pages, where future stressors and obstaclesto the organization are anticipated, analyzed and countered by careful planning and
direction. The detailed situations and strategies indicated throughout this document
will be implemented in the event of any unexpected and afflictive events in order to
mitigate theireffect of on AIOs essential operations.
It is extremely important that all AIO employees read and fully understand the
content of AIOs Business Continuity and Disaster Preparedness Plan. As will soon
be indicated, all employees will play significant roles in carrying out this plan, on
which the safety and satisfaction of our visitors and AIO team, as well as our essentialbusiness functions rely. We ask that in the event of such an emergency, all
employees remain calm and abide by the following Plan to all extents possible. If aunique and dangerous situation arises that forces employees to stray from the Plan,
we ask that the employees use their best judgment with concern for the safety and
well-being of our AIO visitors, themselves, and other members of the AIO team.
At any time, any AIO employee feeling unsure or confused about not only their
role, but the overall procedures and effects of the Plan, is encouraged to seek reviewor clarification of the contents of the Plan from any member of the AIO EmergencyManagement Team (listed below). Electronic and paper copies of the Plan will be
distributed upon request for review, and we ask that any concerns are addressed in a
meeting with AIO Emergency Management Team members directly. As always, we
appreciate the cooperation and commitment of our AIO staff team.
Sincerely, the AIO Emergency Management Team:
Michelle L. Blasz Carly R. Hacker Joseph A. Fedele
Chief Operations Officer Chief Executive Officer Chief Financial Officer
716-691-9265 716-276-8432 716-283-4972
716-777-4842 716-777-4840 [email protected] [email protected] [email protected]
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Business Location and Crisis Managers
I. LocationAIO (and all of its essential business functions) is located at:
3100 Lake Shore Road (Route 5)
Blasdell, NY 14219`
II. Crisis ManagersPrimary Emergency Contact / AIO Spokesperson:
Michelle L. Blasz
Chief Operations Officer716-691-9265
716-777-4842
Secondary Emergency Contact / Alternate AIO Spokesperson:
Carly R. Hacker
Chief Executive Officer716-276-8432
716-777-4840
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]7/30/2019 AIO Business Continuity Plan
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Emergency Contact Information
** In an emergency, please dial 911 first **
Blasdell Police..................... (716) 851-4415
Buffalo Water Authority...................... (716) 847-1065
Allstate Insurance, Annette K. Winder (716) 649-0325
5555 Camp Road, Hamburg NY 14075
National Fuel Gas......... 1-800-444-3130
National Grid (Electric).... 1-800-867-5222
Time Warner Cable (Internet/Phone)... 1-866-826-1948
Erie Country Sewer Authority.. (716) 823-8188
AIO Essential Business Partners /
External Collaboration Members
Rich Products Corporation. (716) 878-8000
One Robert Rich Way, Buffalo, NY 14213
Rich Products is an essential supplier of frozen food products for the AIO
Bar & Grill function. We have worked with them for procedures regarding
cancellation of orders/deliveries in the event of a business disruption.
Republic Steel (716) 827-8213
3049 Lakeshore Road, Blasdell, NY 14219
Republic Steel is an emergency planning collaborative as a valuableneighboring organization. We have worked with the Blasdell location
management to create our evacuation plan, which makes use of Republic
Steels parking lot as a gathering site for AIO visitors and employees.
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Plan Scope
The AIO Emergency Management Team has analyzed the essential businessfunctions of the organization, and established comprehensive plans to be
implemented in the event of the following types of situations. Taking into account
the means and focus by which AIO operates, we have considered these to be thecircumstances most threatening, and have presented them in detail for careful
identification in practice.
I. Remote Danger to Employees and VisitorsThis title covers any situation in which remaining on the AIO business
location site would pose a threat to the safety or health of AIO employees and
visitors. Examples of this type of situation may include smoke or fire in any
of AIOs functional areas, a natural gas leak within the building, or the
potential of explosives or hazardous waste on site.. Visitors and employeeswill be notified of the existence of a situation of this type from a member of
the AIO Emergency Management Team via the site-wide PA system. It will
be announced promptly as a Level 1 Evacuation, and employees are asked
to abide by the associated plan dictated on the following pages.
II. Immediate and Direct Threat to Persons on SiteThis title covers any situation in which leaving the premises or even
remaining in the normal operative positions on location poses a threat to the
health or safety of all individuals present. Examples of this type of situation
may include sudden and extreme weather conditions, such as tornado-likewinds, harsh blizzard conditions, and severe lightning storms, during hours of
operation, or threat of violence or terror by a visitor, employee, or intruder
anywhere at the AIO location. Visitors and employees will be notified of theexistence of a situation of this type from a member of the AIO Emergency
Management Team via the site-wide PA system. It will be announced
promptly as a Level 2 Shelter-In-Place, and employees are asked to abideby the associated plan dictated on the following pages.
III. Site is Inaccessible from External LocationsThis title covers any situation in which AIO employees and visitors cannot
safely and/or legally get to or enter the AIO premises. Examples of this type
of situation may include imminent or happening extreme weather conditions,
such as tornado-like winds, harsh blizzard conditions, and severe lightningstorms, before hours of operation, structural or breathing air integrity at the
site has been compromised, or a ban on travel or community lockdown has
been established by local authorities. Scheduled visitors and employees willbe notified of a situation of this type by telephone and local media closings
announcements. The situation will be indicated as a Level 3 Alternate
Location to AIO employees.
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Situational Procedures
I. Level 1 Evacuation:ASSEMBLY SITE: Republic Steel parking lot
3049 Lake Shore Road, Blasdell, NY 14219
1. In the event of a remote danger to employees and visitors, a member ofthe AIO Emergency Management Team will announce across the site-wide (including outdoor areas) audio system the need for a full
evacuation of the premises.
2. Employees will gather visitors under their watch, and calmly instructand lead them outside and across Lake Shore Road (Route 5) to the
above indicated assembly site.
3. Primary or Secondary Emergency Contact will contact mostappropriate emergency resource(s) immediately following his or her
safe exit and retreat from AIO location.
4. Most senior AIO Maintenance/Grounds staff member will perform aquick sweep of the premises to ensure all visitors and employees haveexited safely, only when it does not put him or her in unreasonable
danger.
5. Assembly site managers (one for each AIO functional division) willmeet employees and their groups of visitors at the assembly site.
Dressed in orange vests and hats, and equipped with mobile
communication devices and attendee lists, assembly site managers willrequest medical assistance for any individual in the gathered group in
need.
6. Once medical attention (if needed) has been called for, assembly sitemanagers will call role of AIO employees present and visitors
scheduled if individuals names have been made available.
7. Assembly site managers will utilize the mobile communication devicesto obtain updates and instruction from AIOs Primary or Secondary
Emergency Contact.
8. Primary and/or Secondary Emergency Contact will work closely withexternal emergency resources to identify the problem and mitigate thedamage. He or she is ultimately responsible for issuing the all-clear,
as well as speaking with authorities or media if need be.
**The audio warning system will be tested monthly and these Evacuationprocedures will be tested /practiced in full implementation 4 times per
year during regular business operation.
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II. Level 2 Shelter-In-Place:ASSEMBLY SITE: AIO Bar & Grill basement level
3100 Lake Shore Road, Blasdell, NY 14219
1. In the event of an immediate and direct threat to persons on site, amember of the AIO Emergency Management Team will announce
across the site-wide (including outdoor areas) audio system the need to
take on-site shelter immediately.
2. Employees will gather visitors under their watch, and calmly instructand lead them to the basement assembly area of the AIO Bar & Grill.
3. Primary or Secondary Emergency Contact will contact mostappropriate emergency resource(s) immediately following his or her
safe arrival at the AIO basement assembly area.
4. Most senior AIO Maintenance/Grounds staff member will perform aquick sweep of the premises to ensure all visitors and employees haveexited safely, only when it does not put him or her in unreasonable
danger.
5. Assembly site managers (one for each AIO functional division) willmeet employees and their groups of visitors at the basement assembly
site. Dressed in orange vests and hats, and equipped with mobilecommunication devices and attendee lists, assembly site managers will
request medical assistance for any individual in the gathered group in
need.
6. Once medical attention (if needed) has been called for, assembly sitemanagers will call role of AIO employees present and visitorsscheduled if individuals names have been made available.
7. Assembly site managers will utilize the mobile communication devicesor meet with AIOs Primary or Secondary Emergency Contact at the
assembly site for updates and instruction.
8. Primary and/or Secondary Emergency Contact will work closely withexternal emergency resources via mobile communication devices to
assess the situation and mitigate the damage, with personal safety of
visitors and AIO employees as the biggest priority. He or she is
ultimately responsible for issuing the all-clear, as well as speakingwith authorities or media if need be.
**The audio warning system will be tested monthly and these Shelter-In-
Place procedures will be tested /practiced in full implementation once per
year outside regular business operation.
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III. Level 3 Alternate Location:**Due to the unique and diverse business functions of AIO, including the
vast equipment needed, it is not feasible for us to fully operate at analternate location. In the event that the AIO site is inaccessible from
external locations, the Sportsplex, Lodging facilities, and Bar & Grillfunctions will cease for the entire period of time our primary location is
unreachable.
1. If the closing of the AIO facilities is not forced by municipaldirections, AIO executives will meet in person or via phone to make
the decision of whether it is safe to remain open or that AIO must
close its facilities in the interest of visitor and employee safety.
2. As soon as the decision to close the AIO facilities is made, the CEOwill be responsible for notifying local media (television and radionews outlets), as well as key business partners of AIOs temporary
close.
3. Managers of the three AIO functions (Sportsplex Manager, LodgingManager, and Bar & Grill Manager) will be responsible for contacting
employees and scheduled visitors from their home offices in order tonotify the employees and visitors of the closing situation, as well as to
answer questions visitors may have.
4. The Honeywell automatic generator is programmed to kick on in theevent of prolonged electricity loss. It will run the food stores for the
AIO Bar Grill as well as keep the facility heated to 38F to preventfreezing if temperatures drop below this point.
Although the Sportsplex, Lodging facilities, and Bar & Grill will not be
operational in the event of a Level 3 situation, AIOs business functionswill need to continue.
5. Executives and upper management will continue to perform theirregular work via their AIO-distributed Laptops from their own homes.
6. Accounts payable, receivable, and payroll will be completed by theaccounting staff also on their AIO-distributed laptops from home, andthe CFO will be responsible for ensuring such continued financial
tasks and recording procedures.
7. Any meetings that must take place in person will occur at CEOs homeoffice (currently Carly R. Hacker, 6814 Oak Street, North Collins, NY
14111), but ONLY if travel has not been banned by municipalauthorities and they travel does not put AIO executives in
unreasonable danger of harm.
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Cyber Security and Data Backup
I. Cyber SecuritySoftware: The AIO local network is equipped with Cisco firewall
protection, and all AIO computers are protected with Kaspersky Antivirus
software.
Hardware: AIO computer hardware is protected by customized personal
password capabilities, and the equipment is kept in locked offices or in the
possession of manager or executive users at all times.
Because all AIO computer capabilities will be handled on AIO-distributed
laptops which travel home with users each night, destruction of on-site
equipment will not be an issue. Executives and managers will utilize theirlaptops from their home offices to continue to complete essential business
recording and communication functions.
II. Data BackupQuickbooks, AIOs accounting system software, is responsible for backing
up our critical records, including payroll, accounting, and booking
systems. Consistent with our paperless business strategy, we do not keeppaper copies of accounting records on site. They will be accessed from
the Quickbooks cloud.
Digital copies of important non-accounting records (continuity plans, site
maps, insurance policies, bank account records, and computer backups)
will be backed up with the Norton Online Backup and accessible from
external locations.
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Employee Emergency Contact Information** To be updated as AIO team members are hired
Employee Name Current Position Off-location Number Emergency Contact
Blasz, Michelle L. Chief Operations Officer 716-691-9265 716-524-9804
Bowman, Alex B. AIO Sportsplex Manager 716-998-3323 716-653-4117
Fedele, Joseph A. Chief Financial Officer 716-283-4972 716-824-6652
Hacker, Carly R. Chief Executive Officer 716-276-8432 716-746-0749
Hill, Alex. C. Chief Marketing Officer 716-688-7154 716-348-2667
Keenehan, Alicia D. AIO Bar & Grill Manager 716-948-3387 716-628-1678
Plan Updates and Distribution
The AIO Business Continuity and Disaster Preparedness Plan will be
continuously reviewed and updated annually by the AIO Emergency
Management Team.
The contents of the Plan are distributed to and reviewed with new AIOemployees upon their starting work. A yearly meeting is held with all
employees to review the plan and cover any updates or revisions that havebeen made.
As is previously stated, questions about the Plan should be directed toward
the AIO Emergency Management Team.
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Authentication of Document
This official document was prepared and reviewed by the AIO Emergency Management Team.Latest version updated May 8, 2013.
Michelle L. Blasz Carly R. Hacker Joseph A. Fedele
Michelle L. Blasz Carly R. Hacker Joseph A. Fedele
Chief Operations Officer Chief Executive Officer Chief Financial Officer
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