Administrative Services
Irma Blanchett, Tameka Richardson, Sally Diamond,Ray Crawford, and Dwayne Rumber
If you’re not serving the customer, your job is to be serving someone who is – Jan Carlzon, CEO Scandanavian Airlines
Administrative Services Organization Chart
• Engagement Activities (FSA Cares, FSA Fit, Fsassy Awards)
• Learning Coupon
• Collaborates with business units across FSA (Award Guidance, Transit Benefits, WebEx Conferencing)
• Liaison between ED & FSA on admin. matters
Human Resources & Workforce Services
Where People + Action = Excellence
Acting Director, Quay CrownerDirector, Workforce Relations, Amanda Gill
Lead HR Specialist, Paula Garner
Who We Are Human resources and management professionals who provide a broad range of employee and management human resources and administrative consultative and technical services. Services we provide include but are not limited to:
Call ED for help in these areas ONLY: (your FSA team can still assist you)
• Employee Assistance Program (EAP)• Retirement Services• Health & Life Insurance Programs• EEO Guidance and Support
Regional SupportAdmin Services is currently evaluating the quality of the human resources support services in each region supplied by ED’s OM (Office of Management) team. Field visits are being conducted in June and July 2014.
As with all FSA employees, regional employees with questions or other requests for assistance should contact the assigned FSA human resources professional if needs are not being met.
We are only a click or call away…https://fsa.share.ed.gov/as/hrws/SitePages/Human%20Resources%20and%20Workforce%20Services.aspx
Human Resources and Workforce Services Quick Reference Guide
Workforce Development Services
Dwayne Rumber•Employee Development•Management/Leadership Development
Workforce Development Services
Enculturation Functional Business Unit
Skills
Professional Skills
ASSESSMENT
EMPLOYEEMANAGEMENT/LEADERSHIP
Focus Level Core Competencies FSA Training
Leading & Managing Organizations
Executive External Awareness, Vision, Initiative SES Forums,FSA Conversations w/Leaders, CBA
Leading & Managing Programs
Manager/Mid-Manager
Creativity and Innovation, Strategic Thinking, Political Savvy, Equity Management,
Management Element, PPC, MPC I, II, III, FSA Conversations with Leaders, CBA
Leading & Managing Teams
Supervisor Financial Mgmt, Human Capital Mgmt, Partnering, Accountability, Decisiveness, Leveraging Diversity, Developing Others, Budget, Current Knowledge of Laws, Policies & Regulations, Emotional Intelligence
FSA Cornerstones of Supervision, HR Essentials, PPC, Management Seminar, Management Element, CBA
Managing Work Team Leader Team Building, Conflict Mgmt, Influence/Negotiation, Project Mgmt, Commitment to Fairness, Process Management, Emotional Intelligence
FSA Foundations of Leadership , CBA
Managing Self Employees Interpersonal Skills, Written Comm, Oral Comm, Integrity/Honesty, Continual Learning, Public Service Motivation, Customer Service, Critical Thinking/Problem Solving, Technical Credibility/Job Knowledge, Technology Mgmt, Positive Image of Org, Understand FSA Org & Mission, Systems Orientation
FSA Foundations of Leadership, Day-in-the-Life, FSA Welcome eGuide (enculturation), Presentation Skills, FIOS Simulation Based Learning (SBL), OnSite Program Review SBL, Ports
Leading Change / Leading People / Results Driven / Business Acumen / Building Coalitions / Fundamentals
Workforce Development Services
Day-in-the-Life of a SupervisorAn experiential learning workshop for those considering supervision
as part of their professional development• Participants “test-drive” challenging supervisor scenarios with in-class
simulations and role play• Participants receive real-time feedback and assessments from their video
recordings • SME panel of supervisors provide FSA lessons learned and best practices with a
question and answer session
Workforce Development Services
Foundations of LeadershipA selection-based program for employees to improve targeted ECQs
and other competencies critical to developing effective leadership thinking and skills (i.e. critical thinking, innovation/creativity, collaboration, etc.)
Cornerstones of SupervisionA management program for new FSA supervisors designed to hone
their skills in managing transitions, managing people and managing change
Positive Performance Conversations Managers’ training on best practices of conducting performance conversations
Facilities On-Site Service
Call/Property management Advocate for Regional
Facilities requests Space management Building design and
alterations COR for Facilities-related
needs & services
Highlights: UCP space acquisition & Training Center design/build 2009National PII Shredding ProgramUCP Lease Negotiation 2011RTF and Office design/build in San Juan & SeattleKansas City Telework ShowcaseUCP Project Facelift
Security On-site representative for
Physical Security issues Liaison with Law
Enforcement Management of physical
access Personnel Security
Processing PIV Badging Support
Highlights:Upgraded cameras and lighting at UCP for increased plaza safetyRecommended and procured guard support in several Regional Offices to include-Chicago & San FranciscoUpgraded Security Control Center in UCP 2013Managed initial security investigation request process for TIVAS; over 5000 requestsDeveloped procedures for FSA investigation request submissionsImplemented Checklist with Personnel Security customers to increase the quality of OPM submissionsProcess an average of 10-12 thousand investigation request annually since 2010
Emergency Management Occupant Emergency Plan for
UCP Install and maintain AED
machines in UCP Procure Emergency
supplies/training/guidance materials for FSA
Manage Emergency Response Team
Coordinate Emergency Drills for UCP/Regional staff
UCP Nurse Station
Highlights:National CPR/AED/First Aid Training for FSA staffAnnual “Safety Starts with Me!” activities month at UCPEstablished Emergency Bag protocol for HQ and Regional OfficesAverage 4 emergency drills at FSA HQ per yearRecruit, train and provide supplies for volunteer emergency response team since 2002Managed emergency efforts on site for Power Outage and Earthquake 2010
Training Center Management Design and fund Regional
Training Facilities Procure, manage and
maintain Audio Visual Technology for all FSA training rooms
Schedule meetings and/or training in UCP/Regional training spaces
Highlights:RTFs utilized to annually train hundreds of customers from the Financial Aid communityInstalled Video Teleconferencing technology in all FSA locations, including Puerto RicoSupport employee and manager distance learning effortsConduct quarterly and annual All-Staff events to include Employee Awards and Recognition & EngagED with Secretary Duncan
Business TransformationFostering Collaboration + Creativity + Productivity
Who are we? Internal consultants who work with internal Department and FSA teams to solve complex business problems
Core Team Members:•Sally Diamond•Amitabh Dutt•Christopher Simms•Michelle Thomas
Current Extended Team Members/Partners:•Sam Aba•Karen Kimball•Tameka Richardson
• Karen Edwards• Katrina Raysor• Mayra Toledo
What does Business Transformation do?Business Unit Strategy Alignment
Employee EngagementEffective and Efficient Operations
Leveraging:Business Expertise Process ImprovementEnabling Technology Institutional Knowledge
Best Practices
How do you know it’s time for change?• Your customers (internal or external) are complaining• It feels like you keep reworking the same task over and over again• You are tired of receiving incomplete or incorrect work that you have to redo• Audits of your department have negative findings• You, and your coworkers, keep putting out fires• Your backlog keeps growing• Every evening, the knowledge to get the work done leaves the building and
(hopefully) comes back in the morning• You got trained by watching someone else do the work• You and/or your employees are not engaged or empowered
How may we collaborate?
• Potentially engage with your business unit on a specific issue• General advice and counsel – just give us a call• Training opportunities• Support through the Process Management Community of
Practice
Join us for the Process Management Community of Practice Pilot!
For FSA employees who are passionate about process improvementFirst meeting: August 2014
•Learn from, and with, each other•Support each other in assessing and improving/reengineering processes•Identify, and learn from, internal and external best practices•Practice in a fun, safe, and collegial environment
Administrative Services
Technology Office, Finance, Risk Management, Acquisitions
Program Compliance, Business Operations, Customer Experience
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