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Tips for the Accidental Techie

Andy Wolber

[email protected]

@highwayt

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www.dimdim.com

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http://highwayt.org/resources

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29% <Contract on an as-needed basis25% In-house MIS staff22% Tech support w/1 or more providers13% No formal approach to IT support9% Volunteers to our agency2% Friends and family of staff

Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.

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${#}Source: NTEN 2006 Nonprofit IT Staffing Survey Report.

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Short term projectsProjects that have an easily definable endProjects that aren’t time sensitiveProjects that aren’t critical

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Issues that require significant, rarely needed expertiseOne-time projects

Server configuration / upgrade / migrationDatabase developmentMulti-site integrationPhone system setup

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Initial troubleshootingTriaging issues before escalating externallyProjects that require immediate assistanceMaintaining critical documentationDirection for others implementing long-term projects

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By Sue Bennett

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Office.Microsoft.com

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www.nten.org

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Documentation

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Keep documentation "in the bag"

http://www.flickr.com/photos/srharris/3643864625/

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One binder to ring them all.

http://www.flickr.com/photos/span112/3503394977/

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http://hwyt.me/NPNotebook

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http://www.belarc.com/free_download.html#faq

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http://hwyt.me/SpiceworksInv

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www.evernote.com

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Label printers, routers

http://www.flickr.com/photos/jenniewoo/27698222/

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Flashdrives: programs, drivers & text files

http://www.flickr.com/photos/m-s-y/3895688671/

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Basic Setup

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techguide.npowermichigan.org

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$800+1-year warranty5-year life

$1,300+3-year warranty3-year life

www.toshibadirect.com: NB305 (left); www.dell.com: Vostro (middle), Dell Latitude E6410 (right)

$400+1-year warranty3-year life

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Standardize on Corporate Make, Models

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www.crucial.com

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Suggest1 - 2 Gb

Suggest2 - 4+ Gb

Also know that Windows versions have varying maximum RAM limits.

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10 / 100 / 1000Mbps

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http://home.cisco.com/en-us/wireless/linksys/

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http://hp.com/go/learningcenter

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${#}

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http://hwyt.me/GavinWHS

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www.OpenDNS.com

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http://hwyt.me/SANSpolicy

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${#}

Password Password Password

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System Setup

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Standard Setup using www.Checkvist.com

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www.pcdecrapifier.com

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"If you have tried out the PC Decrapifier and you would like to use this program for commercial purposes, you will require a commercial license. The cost is $20 per "technician" (not per PC), which is really a bargain considering how much time you can save by using this program."

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update.microsoft.com

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http://hwyt.me/TechSoupOffice

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http://hwyt.me/OfficeAtHome

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http://j.mp/CompatibilityPack

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http://hwyt.me/PDFOffice2007

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http://hwyt.me/NIS2010

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http://hwyt.me/TSEndpoint

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http://www.microsoft.com/Security_Essentials/

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http://chrome.google.com

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Maintenance &Cleaning

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http://j.mp/WJBc

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www.ccleaner.com

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${#}

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www.auslogics.com/disk-defrag

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http://hwyt.me/Spybot

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http://hwyt.me/FixWin

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Troubleshooting

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http://hwyt.me/optimizewindows

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www.microsoft.com/athome/

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www.microsoft.com/atwork/

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www.slipstick.com

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${#}

Reboot

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${#}

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Start > All Programs > Accessories > System Tools > System Restore

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http://hwyt.me/Win7Recovery

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http://hwyt.me/DriveImageXML

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www.LogMeIn.com

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http://www.zolved.com/remote_control

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http://www.google.com/advanced_search

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${#}

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http://welcome.hp.com/country/us/en/support.html

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http://hwyt.me/RetrevoPrinters

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http://gethuman.com/customer-service.html

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${#}

www.techfinder.org

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www.delicious.com/highwayt

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