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Abstract

This paper examines the impact of HR practices on employee performance in Habib Bank Limited.

The reason we investigated the impact of HR practices (Compensation Practices, Promotion Practices and Performance Evaluation

Practices) in Habib Bank Limited in order to evaluate the performance of their employees.

A number of researchers have established the relationship between HR practices and employee performance but they mainly

discussed developed countries. Little evidence is available about relationship between HR practices and employee performance from

developing countries like Pakistan. This study examine the relationship between three HR practices i.e. compensation, promotion

and performance evaluation and perceived employee performance among HBL Pakistan. The result of the study indicates a positive

relationship between compensation and promotion practices and employee perceived performance while performance evaluation

practices are not significantly correlated with perceived employee performance. HBL need to revise Performance Evaluation process

and define clear career paths to enhance the performance of employees. Subjectivity overruling objectivity and performance

quantification technique lacks in HBL.

Introduction

Habib Bank Limited commonly referred to as "HBL" and head-quartered in Habib Bank Plaza, Karachi,Pakistan, is the largest

bank in Pakistan. The bank has a network of over 1450 branches in Pakistan and 55 branches worldwide. It has a domestic market

share of over 40%. It continues to dominate the commercial banking sector with a major market share in inward foreign remittances

(55%) and loans to smallindustries, traders and farmers. Overseas, it has operations in the following countries:

y Afghanistan, Australia, Bahrain, Bangladesh, Belgium, Canada, China, France, Hong

Kong, Iran,Kenya, Lebanon, Maldives, Nepal, Netherlands, Nigeria, Oman, Singapore, Sri

Lanka, Tanzania,Turkey , UAE, UK & USA .

Mission

To be recognized as the leading financial institution of Pakistan and a dynamic international bank in the emerging markets,

providing our customers with a premium set of innovative products and services, and granting superior value to our stakeholders ±

shareholders, customers and employees.

Services

Habib Bank offers the basic range of banking services to its customers, to include Commercial, Corporate, Investment, and Retail

Banking, Treasury, and Islamic Banking.

History

Mohammed Ali Jinnah, Pakistan's founding father, realized the importance of financial intermediation while he was campaigning

for the creation of a separate homeland for the Muslims of India. He persuaded the Habib family to establish a commercial bank that

could serve the Indian Muslim community. His initiative resulted in the creation of Habib Bank in 1941, with HO



in Bombay (now Mumbai), and fixed capital of 25,000 rupees. The bank played an important role in mobilizing funds from the

Muslim community to finance the All-India Muslim League's campaign for the establishment of Pakistan. Habib Bank also

played an important role in channeling relief funds to the people hurt in the communal riots and violence that preceded the

departure of the British from India.

After Pakistan was born in 1947, Habib Bank, at the urging of Governor-General Jinnah, moved its headquarters to Karachi,

Pakistan's first capital. This gave Karachi its first commercial bank of the newly formed Islamic Republic of Pakistan. The Habib

family owned and managed the bank until the Pakistan government nationalized it on 01 January 1974.

y 1951 HBL opened the first of 3 branches in Sri Lanka.

y 1952 HBL established Habib Bank (Overseas).

y 1956 HBL opened first of 5 branches in Kenya.

y 1957 or 1958 HBL opened a branch in Aden.

y 1961 HBL opened the first of what would become 6 branches in the UK.

y 1964 HBL opened the first of 4 branches in Mauritius and a branch in Beirut.

y 1966 HBL opened the first of 8 branches in the UAE.

y 1969 HBL opened first of 3 branches and an OBU in Bahrain. However, HB¶s branch in Aden is nationalized.

y 1971 HBL opened an OBU in Singapore and a branch in New York .

y 1972 HBL opened the first of 11 branches in Oman. HBL constructed Habib Bank Plaza in Karachi to commemorate the

bank¶s 25th Anniversary.

y 1974 The government of Pakistan nationalized HBL and HBL merged with Habib Bank (Overseas).

y 1975 HBL opened a branch in Belgium. HBL also merged with Standard Bank, a Pakistani bank.

y 1976 HBL opened a branch in the Seychelles, the first of two branches in Bangladesh, and a branch in the Maldives.

y 1979 HBL opened a branch in the Netherlands.

y 1980 HBL opened a branch in Paris and another in Hong Kong.

y 1981 HBL established Nigeria Habib Bank with 40% ownership. HBL also opened a representative office in Teheran.

y 1982 HBL opened a branch in Khartoum.

y 1983 HBL opened branch in the Karachi EPZ and a branch in Istanbul.

y 1984 HBL established Habib American Bank in New York with a branch each in Manhattan andQueens, and a US

International Banking Facility. HBL also opened a branch in California.

y 1987 HBL opened in Australia.

y 1991 The Habib Group established a separate private bank, the Bank AL Habib, after private banking was re-established in

Pakistan. HBL opened a branch in the Fiji Islands, and took over the Paksistani branches of failed bank, BCCI.

y 1992 In Nepal HBL acquired 20% of Himalayan Bank.

y 1995 HBL established a representative office in Cairo.



y 1990s HBL established Habib Finance (Australia), and Habib Finance International Limited, Hong Kong.

y 2000 HBL established Habib Canadian Bank.

y 2002 On June 13, 2002 Pakistan's Privatization Commission announced that the Government of Pakistan had granted

the Aga Khan Fund for Economic Development (AKFED), a subsidiary of theAga Khan Development Network , rights to

51% of the shareholding in HBL, against an investment of PKR 22.409 billion (USD 389 million).

y HBL's UK operation came close to being shut down due to regulatory issues with the Financial Services Authority. The

issue was resolved by converting the operations to a subsidiary. Then Habib Bank Limited and Allied Bank of Pakistan

merged their operations (Habib contributed its 6 branches and Allied its 4), into a new bank, called Habib-Allied

International Bank, in which Habib Bank has a 90.5 percent shareholding, while Allied Bank has 9.5 percent.

Simultaneously with the transfer of business to the new bank, both Allied and Habib Bank close down all independent

operations in the UK.

y 2003 HBL received permission to open a branch in Afghanistan.

y 2004 On February 26, the Government of Pakistan handed over management control of Habib Bank to AKFED. The

Board of Directors was reconstituted to have four AKFED nominees, including the Chairman and the President/CEO and

three Government of Pakistan nominees.

y 2006 HBL sold the operations that it had established in Fiji in 1991 to Bank of South Pacific.

y 2009 HBL was granted permission to open Remnibi accounts in China. It already has training and shareholding

arrangements with Urumqi Commercial Bank.

Controversy

Habib bank has long been scrutinized by intelligence officials monitoring terrorist money flows.

On July 18, 2007, Mariane Pearl, the widow of Wall Street Journal reporter Daniel Pearl, filed a lawsuit against Habib Bank Ltd over

the 2002 abduction, torture and murder of her husband. The pending lawsuit alleges the bank and its subsidiaries knowingly

conducted financial transactions and provided account services on behalf of Al Akhtar Trust, a Pakistani based charity trust. Al

Akhtar Trust¶s accounts have been used to provide financial support to terrorists. However, HBL claims to have frozen Al Akhtar

Trust¶s accounts several years before Daniel Pearl¶s abduction.

On October 24, 2007, Pearl's lawsuit against HBL was formally dropped. Lawyers for Mariane Pearl noted that Habib Bank Limited

and the other defendants in the case had not answered the lawsuit filed in July (although Habib Bank Limited had denied ever

supporting terrorism), but they otherwise did not explain their reason for dropping the action.[

The U.S. Federal Reserve Board and the New York State Banking Department criticized Habib Bank Limited for failing to address

deficiencies in its compliance with U.S. anti-



money laundering laws. After the U.S. Federal Reserve Board threatened formal charges, though none were filed, Habib Bank

Limited agreed to strengthen the banks compliance. More specifically, the Fed ordered HBL to strengthen its transaction monitoring

systems and the filing of "suspicious activity reports" on transactions that do not fit the routine business patterns of the bank's

customer base.

HR Practices

Compensation

Compensation is a systematic approach to providing monetary value to employees in exchange for work performed. Compensation

may achieve several purposes assisting in recruitment, job performance, and job satisfaction.

Compensation is a tool used by management for a variety of purposes to further the existence of the company. Compensation may be

adjusted according the business needs, goals, and available resources.

Compensation may be used to:

y Recruit and retain qualified employees.

y Increase or maintain morale/satisfaction.

y Reward and encourage peak performance.

y Achieve internal and external equity.

y Reduce turnover and encourage company loyalty.

y Modify (through negotiations) practices of unions.

Recruitment and retention of qualified employees is a common goal shared by many employers. To some extent, the availability and

cost of qualified applicants for open positions is determined by market factors beyond the control of the employer. While an

employer may set compensation levels for new hires and advertize those salary ranges, it does so in the context of other employers

seeking to hire from the same applicant pool.

Morale and job satisfaction are affected by compensation. Often there is a balance (equity) that must be reached between the

monetary value the employer is willing to pay and the sentiments of worth felt be the employee. In an attempt to save money,

employers may opt to freeze salaries or salary levels at the expense of satisfaction and morale. Conversely, an employer wishing to

reduce employee turnover may seek to increase salaries and salary levels.

Compensation may also be used as a reward for exceptional job performance. Examples of such plans include: bonuses,

commissions, stock, and profit sharing, gain sharing.

Compensation will be perceived by employees as fair if based on systematic components. Various compensation systems have

developed to determine the value of positions.

These systems utilize many similar components including job descriptions, salary ranges/structures, and written procedures.

The components of a compensation system include:



y Job Descriptions A critical component of both compensation and selection systems, job descriptions define in writing

the responsibilities, requirements, functions, duties, location, environment, conditions, and other aspects of jobs.

Descriptions may be developed for jobs individually or for entire job families.

y Job Analysis The process of analyzing jobs from which job descriptions are developed. Job analysis techniques include

the use of interviews, questionnaires, and observation.

y Job Evaluation A system for comparing jobs for the purpose of determining appropriate compensation levels for

individual jobs or job elements. There are four main techniques: Ranking,Classification, Factor Comparison, and Point

Method.

y Pay Structures Useful for standardizing compensation practices. Most pay structures include several grades with each

grade containing a minimum salary/wage and either step increments or grade range. Step increments are common with

union positions where the pay for each job is pre-determined through collective bargaining.

y Salary Surveys Collections of salary and market data. May include average salaries, inflation indicators, cost of living

indicators, salary budget averages. Companies may purchase results of surveys conducted by survey vendors or may

conduct their own salary surveys. When purchasing the results of salary surveys conducted by other vendors, note that

surveys may be conducted within a specific industry or across industries as well as within one geographical region or

across different geographical regions. Know which industry or geographic location the salary results pertain to before

comparing the results to your company.

y Policies and Regulations

Different types of compensation include:

y Base Pay

y Commissions

y Overtime Pay

y Bonuses, Profit Sharing, Merit Pay

y Stock Options

y Travel/Meal/Housing Allowance

y Benefits including: dental, insurance, medical, vacation, leaves, retirement, taxes...

Performance appraisal

Perf ormance appraisal, also known as employee appraisal, is a method by which the job performance of an employee is

evaluated (generally in terms of quality , quantity , cost and time). Performance appraisal is a part of career development.

Performance appraisals are regular reviews of employee performance within organizations

Generally, the aims of a performance appraisal are to:



y Give feedback on performance to employees.

y Identify employee training needs.

y Document criteria used to allocate organizational rewards.

y Form a basis for personnel decisions: salary increases, promotions, disciplinary actions, etc.

y Provide the opportunity for organizational diagnosis and development.

y Facilitate communication between employee and administration

y Validate selection techniques and human resource policies to meet federal Equal Employment Opportunity requirements.

A common approach to assessing performance is to use a numerical or scalar rating system whereby managers are asked to score an

individual against a number of objectives/attributes. In some companies, employees receive assessments from their manager, peers,

subordinates and customers while also performing a self assessment. This is known as 360° appraisal forms good communication

patterns

The most popular methods that are being used as performance appraisal process are:

y Management by objectives

y 360 degree appraisal

y Behavioral Observation Scale

y Behaviorally Anchored Rating Scale

Trait based systems, which rely on factors such as integrity and conscientiousness, are also commonly used by businesses. The

scientific literature on the subject provides evidence that assessing employees on factors such as these should be avoided. The

reasons for this are two-fold:

1) Because trait based systems are by definition based on personality traits, they make it difficult for a manager to provide feedback

that can cause positive change in employee performance. This is caused by the fact that personality dimensions are for the most

part static, and while an employee can change a specific behavior they cannot change their

personality . For example, a person who lacks integrity may stop lying to a manager because they have been caught, but they still

have low integrity and are likely to lie again when the threat of being caught is gone.

2) Trait based systems, because they are vague, are more easily influenced by office politics, causing them to be less reliable as a

source of information on an employee's true performance. The vagueness of these instruments allows managers to fill them out

based on who they want to/feel should get a raise, rather than basing scores on specific behaviors employees should/should not be

engaging in. These systems are also more likely to leave a company open to discrimination claims because a manager can

make biaseddecisions without having to back them up with specific behavioral information.

In the PTF Report it was claimed that ³although annual Reports by ministries and departments are obligatory, they are hardly ever

prepared and submitted to government, and where they, they are scanty and hardly confirms with any standards, either in terms of



contents or format. The recommendation was that there should be target setting by ministries where concrete and measurable

achievement can be inferred (PTF Report Section 10 Sub10.1).

A number of researchers have reported that HR practices are positively linked with organisational and employee performances. The

focus and thrust of these studies have been towards developed countries. Little research has been done to test the HR performance

link in developing countries like Pakistan.

Our study was an attempt to test the relationship between HR practices and employee performance in Pakistan¶s banking sector. The

management of Habib Bank Limited is also emphasizing the growth and development of its bankers with various initiatives.

In this situation it is important to find out the determinants which can enhance the employee performance in Habib Bank Limited.

The objective of this study was to facilitate the decision makers in Habib Bank Limited across Pakistan to follow the HR practices

which can improve the performance of Habib Bank Limited employees.



Theoretical Framework

Review of Literature

There are number of HR practices that could be tested in connection with employee performance. A number of research articles had

already been published

e.g.,

· The Impact of Human Resource Management and Work Climate on Organizational Performance by Garry A. Gelade and Mark

Ivery [1]

· The Effect of Human Resource Management Practices on MNC Subsidiary Performance in Russia by CARL F. FEY [2]

· The Impact of Human Resource Management Practices on Turnover, Productivity and Corporate Financial Performance by Mark

A. Huselid [3]

· How HR & Training Practices Can Boost Worker Performance (IOMA¶s Report on Managing Training and Development) [4]

· Human Resource Practices and Organisational Performance: Can the HRM-performance linkage be explained by the cooperative

behaviours of employees? By Dr. Mattijs Lambooij[5]

· The impact of HR practices on the performance of business units by Patrick M. Wright, Timothy M. Gardner and Lisa M.

Moynihan[6]

· The Impact of Human Resource Management Practices on the Performance of European Firms by Paul Gooderham, Kristen



Ringdal and Emma Parry [7]

· Human Resource Strategy to Improve Organisational Performance: A Route for British Firms by Fang Lee Cooke [8]

· Human Resource Management, Organizational Performance and Employee Well-Being by David Guest [9]

· Rated to exhaustion? Reaction to performance appraisal processes by Brown M. and Benson J. [10]

· Performance appraisal systems: determinants and change by Brown M and Heywood J. [11]

· Equity-based compensation for employees: firm performance and determinants by Frye M. B[12]

· The importance of HR practices and workplace trust in achieving superior performance: a study of public-sector organizations by

Gould Williams J.[13]

· Human Resource Management, Corporate Performance and Employee Wellbeing: Building the Worker into HRM by Guest D.[14]

· Challenges and prospects of HRM in developing countries: testing the HRM-performance link in Eritrean civil service by Teseema

& Soeters[15]

HR Practices

There are number of HR practices that could be tested in connection with employee performance. Teseema & Soeters (2006) have

studied eight HR practices and their relationship with perceived employee performance. These eight practices include recruitment

and selection practices, placement practices, training practices, compensation practices, employee performance evaluation practices,

promotion practices, grievance procedure and pension or social security. Huselid (1995) used eleven HRM practices in his study

which are personnel selection, performance appraisal, incentive compensation, job design, grievance procedures, information

sharing, attitude assessment, labor-management participation, recruitment efforts, employee training and promotion criteria. This

study examines the relationship between three HR practices i.e. compensation, promotion and performance evaluation and

perceived employee performance. Pakistan is a developing country with very low per capita income and above three practices which

have a relatively direct impact on financial earnings and social status of an individual may be considered the major determinants of

employee¶s performance. This is the reason these practices have been selected for this study.

Compensation Practices

Frye (2004) examined the relationship between equity based compensation and firm performance and found positive relationship

between the two. He argued that for human capital intensive firms compensation plays a crucial role in µattracting and retaining

highly skilled employees¶. As banks are capital intensive organizations, compensation practices of a bank can be of great help in

hiring and keeping hold of highly skilled and competent bankers. Incentive pay plans positively and substantially affect performance

of workers if combined with innovative work practices like µflexible job design, employee participation in problem-solving teams,

training to provide workers with multiple skills, extensive screening and communication and employment security¶ (Ichniowski et

al., 1997). High performance work practices (including compensation) have a statistically significant relationship with employee

outcomes and corporate financial performance (Huselid, 1995). Significantly positive correlation has been reported between



compensation practices and perceived employee performance by Teseema & Soeters (2006). On the basis of above mentioned

literature and arguments it can be safely assumed that compensation practices are correlated with the performance of employees.

However the relationship needs to be tested in banks of Pakistan.

H1: Compensation practices are significantly and positively related with perceived performance of banks in Pakistan.

Promotion Practices

Financially successful companies like HP (Hewlett-Packard) µpromote and develop from within¶ (Truss, 2001). Teseema & Soeters

(2006) found significantly positive correlation between promotion practices and perceived employee performance, however HR

outcomes was used as mediating variable. HR practices including µvacancies filled from within¶ have been found positively correlated

with work satisfaction and life satisfaction with values 0.24 (P=<0.001) and 0.15 (P=<0.001) respectively (Guest, 2002). Synergetic

systems of HR practices (including merit promotion decisions) lead to higher performance of an organization (Park et al., 2003).

On the basis of above mentioned literature and arguments it can be safely assumed that promotion practices are correlated with the

performance of employees. However the relationship needs to be tested in banks of Pakistan.

H2: Promotion practices are significantly and positively related with perceived performance of banks in Pakistan.

Perf ormance Evaluation Practices

µPerformance appraisal represents, in part, a formalized process of worker monitoring and is intended to be a management tool to

improve the performance and productivity of workers¶ (Brown and Heywood, 2005). Employee commitment and productivity can be

improved with performance appraisal systems (Brown and Benson, 2003). Appropriate explanation and supervision of performance

lead to higher job satisfaction and professional commitment amongst teachers. This is also true when performance appraisal is low.

Commitment to teaching is a function of teacher¶s attitude towards performance appraisal system. (Rahman, 2006). Possibility of

performance appraisal is enhanced by complementary human resource management practices like formal training and incentive pay

and performance appraisal leads to greater influence of productivity (Brown and Heywood, 2005). On the basis of above mentioned

literature and arguments it can be safely assumed that performance evaluation practices are correlated with the performance of

employees. However the relationship needs to be tested in banks of Pakistan.

H3: Performance evaluation practices are significantly and positively related with perceived performance of banks in Pakistan.

Methodology

The questionnaire was based on questionnaire used by Teseema & Soeters (2006) for measuring impact of various HR practices on

employee performance. The reason for selecting this questionnaire is that it was used to study the impact of same variables as in

present study and was well tested on reliability and validity scales. Questionnaire that was administered consisted of three HR

practices which are Compensation Practices, Promotion Practices and Performance Evaluation Practices and Perceived Employee

Performance

The questionnaire was well tested by researchers on internal consistency and other measures. According to Teseema & Soeters

(2006) alphas for Compensation Practices, Promotion Practices and Performance Evaluation Practices and Perceived Employee

Performance are .82, .74, .73 and .74 respectively. All alphas range between .73 and .82 which is acceptable. The response was



required on five point Lickert scales (endpoints: 1 = Strongly disagree, 5 = Strongly agree).

Participants:

The participants included employee of Habib Bank Limited. A total 120 questionnaires were distributed however 102 were received

back making response rate as 85% and a sufficient sample size was collected for analysis of results.

Findings

Demographics n=102

Description Frequency %age

Gender Male 102 100%

Age 18-25 17 16.67%

26-35 33 32.35%

36-45 25 24.50%

46-55 25 24.50%

56-65 2 1.96%

Qualification Matriculation 5 4.90%

Intermediate 18 17.64%

Bachelor 61 59.80%

Masters 18 17.64%

MS/M. Phil 1 0.98%

PhD 0 0%

Marital Status Married 75 73.52%

Un Married 27 26.47%

The demographics are not used in the present study to find out their relationship with employee performance. The objective of Table

is to show composition of respondents to have a better understanding about their response and results for present study. The

respondents are male. Majority of the respondents hold a Bachelor degree which at present is the minimum requirement to become

a banker. The martial status of the respondents is an important demographic in the present study as having a married life and

children increase responsibility on individuals and mostly work life conflict situation arises when there is an imbalance between

work and family life.

EP PP CP PEP Mean

Agree 133 61 122 143 2.25

Disagree 31 122 51 41 1.36

Neutral 6 21 31 20 0.33EP PP CP PEP Mean

Agree 65% 30% 60% 70% -

Disagree 31% 60% 25% 20% -

Neutral 4% 10% 15% 10% -

SD= standard Deviation, EP= Employee Performance, CP= Compensation Practices, PP= Promotion Practices, PEP= Performance

Evaluation Practices



Conclusion

The impact of HR practices (Compensation Practice, Promotion Practice, and Performance Evaluation System) on the employee of

HBL, have given us a chance to conclude that;

1. The criteria of performance quantification lacks skills & techniques which is effecting the performance of

employee in HBL

2. The pay difference between the different hierarchical levels is a frustrated factor among the employees of HBL

3. The presence of bureaucracy system is effecting the performance of employee

4. Career path is not properly defined

5. Job security is a major factor of dissatisfaction

6. Job timing hours increase turnover



7. At regional level responsibilities are given instead of authority, which is affecting promotion policies and

performance evaluation practice.

8. Delegation of authority lacks which promotes subjectivity instead of objectivity

9. HR department lacks professionals

10. The low morale of upper management affecting the overall efficiency of the employees of HBL

11. Compensation Discrimination was observed

Recommendations

² The delegation of authority should be adopt in HBL

² Objectivity should be promoted instead of Subjectivity

² Performance quantification methods should be improved and should and includes better techniques and skills

² Better Career Paths should be defined to the employee of HBL

² There should be less Pay Scale difference between the different Hierarchical level in HBL

² Promotion Policy should be revised and should include less hierarchical level.

² Specialized HR Specialist should be hired at top level

² HBL needs a separate HR department at regional level as well.

² There should be a less span of control.

² Compensation Discrimination should be avoided it will provide motivated employees to HBL

² Eid bonuses, hospital allowances and Petrol Ceiling should be separated from monthly Pays

References

1. www.sirim.my/techinfo/p1/management/jan-feb05

2. www.leeds.ac.uk/esrcfutureofwork/downloads/workingpaperdownloads/paper9.pdf

3. www.chrs.rutgers.edu/pub-documents/huselid_12.pdf

4. www.academic- journals.org/cmr/cmr%20papers/(vol%2003%20no%2003)3%20pages/20233-253.pdf

5. www.enap.gov.br/mesa_redonda/download/daley_vasu.mpsa02-ppm.pdf

6. www.blackwellpublishing.com/pdf/wrightetal.pdf

7. www.ukcbs.dk/content/download/48791/703547/file/gooderhamdringdalparry.pdf

8. www.business_analytic.co.uk/article-hrm.pdf

9. www.ibam.com/pubs/jbam/articles/vol10/no1/jbam_10_1_6.pdf

10. www.ferrykoster.nl/pdf/managementrevue.pdf

11. www.hec.ca/gresi/document/cahier0101.pdf

12. www.bc.edu/~jonese1/articles/rynes_AME_2002.pdf

13. www.Swoba.hhs.se/hastba/papers/hastba2000-006.pdf



14. www.bc.edu/~jonese1/articles/sttc_PRC_2004.pdf

15. www.blackwellpublishing.com/pdf/articles/httc/tel.pdf

QuestionnaireSection 1

Please tick the appropriate answer or fill in the box

1. What is your Designation?

1. How long you have been employed in to this Bank (years)

1. What is your highest qualification?

Matriculation

IntermediateBachelor

MastersM.Phil/MS

Doctoral

4. What is your native language?

UrduEnglish

PunjabiSindhi

PushtoBalochi

SairikiOthers

5. What is your Martial Status?

Married

Un-married5a. What is your Gender?

MaleFemale

1. What is your age?



Section: 2

E mployee perf ormance

7. I am satisfied with my existing Job

Strongly Disagree Disagree Neutral Agree Strongly agree

1 2 3 4 5

8. The working environment is comfortable

Strongly Disagree Disagree Neutral Agree Strongly agree1 2 3 4 5

Section: 3

Compensation practices

9. Compensation system communicate your output


1 2 3 4 5

10. Compensation system is enough to meet basic needs


17. I am satisfied with PEP


1 2 3 4 5

18. Performance evaluation has a lot to do with my salary


Section: 5

Promotion practices

19. Promotion policy is satisfactory

Strongly Disagree Disagree NeutralyAgree

Strongly agree

1 2 3 4 5

20. Provision of Priority to merit in Promotion

Strongly

DisagreeDisagree Neutral Agree Strongly agree

1 2 3 4 5



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