A Decade of SharePoint Adoption Strategies
SharePoint Saturday PhiladelphiaFebruary 4, 2012
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
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Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
Since 1995…
Three ThemesCollaboration, Insight, Productivity
Two principal lines of businessProfessional Services
SharePoint Consulting and Application Development
Software ProductMekko Graphics advanced charting software
One Technology StackPure-play Microsoft Partner
About KMA
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
Mike Gilronan
• Partner at KMA, joined in 2006 • 20+ years consulting and
professional services experience• ERP and CRM• Collaboration and KM• Business Analysis, Training,
Project and Practice Management
• Active in KM, Microsoft, and SharePoint communities
• Business user point of view• Bats right, throws right
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
No, really…
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
• Hallmarks of good adoption• Roadblocks or symptoms of bad adoption• Ten tools and techniques• Three worst practices• Q&A, Resources, Closing
Today’s Session, in detail
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
Technical Stakeholder Business Stakeholder – First Wave
Business Stakeholder – Second Wave
“Push” with some “pull” “Pull” with some “push” Receiving end
Wants and Needs: Wants and Needs: Wants and Needs:
Performance Economic Justification Minimum Disruption
Security Network Effect Cost/Benefit Lens
Compliance “My Solution” becomes “Our Solution”
Change Averse
Adoption = Business Users’ problem – I just do the plumbing
Adoption = What if I lead, and no one follows?
Adoption = Cost/benefit equation
Roles
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Welcome to SharePoint
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Long uptimes Low numbers of
complaints and help desk tickets
Speed to market Integration with “sacred”
processes Measurable ROI Competitive wins
Enablers/Indicators
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• Speed to market• Over-governance• Maintenance• No/bad sponsorship• Redundancy of content• "Field of dreams"
mentality• No place to play
Roadblocks to Adoption
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Adoption tools and techniques
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
Unique applications and solutions
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
• Lunch/Catering Application• Dynamic, Targeted Content on Home Page• Birthday List• Today @ACME / Meeting Room Central
Unique applications and solutions
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• Lunch and Learn• Formal Training – Internal – External site
• Product vs Solution
Training
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• Branding/Naming– First rule of SharePoint…
• Nebula• Cramerville• Shmoogle• BaseCamp• The Source
• Segmentation (by constituency)
Marketing
Fight Club poster ©EnderTheThird at DeviantArt
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
• Multigenerational
• Multinational
• Multi-platform
Know Your Audience
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• Survey • Administrative Tools• Feedback mechanism
prominent on the front page
• Visible and available super-users or support staff
Assessment
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• Departmental Approach• Steering Committee
(Cross-Functional)• Move Fast
– Quick early successes count more
– Drive fast, take chances!
Project Design
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Support
• SharePoint for SharePoint• Prepare Support Teams• Self Service
Support/Communities• Team Leaders
Support/Decentralized• Tech Sheets – Quick one-
page tips or FAQs
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• “Big event”
• Gift bags/materials
• Resources: “I Use SharePoint”
• Gamification
Launch Events
Photo credit: NASA GRIN Image # : 69PC-0447
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
Theory Y• SLAs• Chargeback incentives• Viral Communications• Social Communities • Badges
Theory X• Home Page Lockin• Mandates• “Burn the Boats”
Contextual/Culturally-Based Motivations:
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• 5 things to do after 3 months in production– Usage/Search logs– MySite self-population– Content growth trends– Repeat rollout training– Re-evaluate roadmap
“Accessory After the Fact”
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Three things to never do/allow in your SharePoint deployment
Aka
“How to squash adoption in three easy steps”
Worst Practices!
Import file shares as-is
Introduce hundreds of content types
Communication plan? Outlook!
Use Your Pilot Hardware to Run Your Production Environment
Worst Practices – Technical “Lagniappe”
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
• From Microsoft:– SharePoint Adoption tools: http://
sharepoint.microsoft.com/iusesharepoint/landing.aspx
• From Others– Susan Hanley (susanhanley.com) – consistently great content on this topic– Michael Sampson’s phenomenal books on the topic: michaelsampson.net– Paul Culmsee’s brilliant work at cleverworkarounds.com – Sadie Van Buren’s SharePoint Maturity Model (spmaturity.com) – great tool for
benchmarking– Christian Buckley – “Where Do You Begin With SharePoint?” (buckleyplanet.com)
• From KMA (www.kma-llc.net)– Blogs, presentations, news, and events– Monthly webinars
Resources - General
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• Questions?• Evaluations• Contact
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
E-mail: [email protected]: http://kmamikegil-blog.kma-llc.net/ Twitter: @mikegilLinkedIn: http://www.linkedin.com/in/mikegil
Thank you!
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
• Tri-State SharePoint Users Group– SharePoint (2010 & 2007)
• Administrators• Developers• IT Pros
– Keynote and related Hands-on Lab each meeting– “On SharePoint Development”
• Our lecture series on general SharePoint Development topics and how to improve those skills
– Meetings: 2nd Tuesday of the month, 5:30pm – 9:00pm, Microsoft Malvern MTC
• Website: www.TriStateSharePoint.org• Email: [email protected]• Twitter: @tristateSP
SharePoint Community in Philadelphia
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
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