Download - 2013 Spring Catalog

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One Step Forward!

Moving forward! Improving, getting better, increasing workflow, etc. All these things are important. But what about moving yourself forward? Making you better? Creating a better career? As people, it is important to never stop learning. Learning makes us relevant and keeps us from getting stale like old bread. At least with stale bread, you can make French toast. With stale people, we just throw them out and replace them with someone new.

AATC works very hard each year to offer up some of the best programs in the industry. I am happy to lead our Career Development Committee, which is chocked full of the most passionate people in the industry. Our number one goal: to create educational programs that can allow industry professionals an opportunity to improve upon what they already know. This helps them in their current jobs as well as prepares them for the future.

Join us this spring as we once again bring you valuable, and highly respected NAA designation programs such as CAM, CAS and NALP, and our popular Career Development Series (CDS) courses. Classes kick off in February, so get signed up before they fill up!

Susan GoffAATC Career Development Committee Chair

Using This CatalogThroughout the catalog, you’ll notice symbols located on the left hand side of each course or program. These symbols described below are not restrictions for those attending but merely to indentify those for whom the courses were designed. Any AATC member can attend any class as long as the meet the requirements for the course.

PM PROPERTY MANAGERS

ASSISTANT MANAGERS

LEASING PROFESSIONAL

MAINTENANCE PROFESSIONAL

PRODUCT & SERVICE SUPPLIER

SUPERVISORSSP

AMLPMPPS

SP AMMPThese symbols in the sidebar will indicate the target audience for each assigned course.

2013 Courses by Date 2/6 --- CAS Supplier Success ........................................................................ 9am – 4pm 2/12 --- CDS: Fair Housing ............................................................................... 9am – 12pm 2/12 --- CDS: Fair Housing (Spanish) .............................................................. 1pm – 4pm 2/14 --- CDS: Leasing I.0 Value Selling ........................................................... 9am – 12pm 2/14 --- CDS: Leasing 2.0 Revenue Management ......................................... 1pm – 4pm 2/26 --- CAM I and CAS I: Management of Residential Issues ...................... 8am – 4pm 2/27 --- CAM II and CAS II: Legal Responsibilities and Risk Management .. 8am – 4pm

3/5 --- CAM III: Human Resources Management ......................................... 9am – 5pm 3/6 --- CAM IV and CAS III: Fair Housing ....................................................... 9am – 5pm 3/7 --- CDS: Presentation Skills Marathon ................................................... 9am – 4 pm 3/19 --- CAM V: Marketing ............................................................................... 9am – 1pm 3/21 --- CAM VI and CAS IV: Financial Management ..................................... 9am – 4pm 3/26 --- Maintenance Mania Irrigation Seminar ............................................ 4pm – 5pm

4/2 --- CDS: Pool School ................................................................................ 9am – 4pm 4/3 --- NALP I: Keys to Success in Leasing / Leasing and the Internet ...... 9am – 5pm 4/4 --- NALP II: Telephone Presentation / Leasing Interview ...................... 9am – 5pm 4/11 --- CDS: Assistant Manager’s Club ......................................................... 9am – 4pm 4/16 --- NALP III: Legal Aspects, Rental Policies and Procedures ................ 9am – 5pm 4/18 --- NALP IV: Leasing Demonstration / Market Survey Presentation .... 9am – 4pm 4/23 --- CDS: Pool School (Spanish) ............................................................... 9am – 5pm

5/7 --- CDS: Pool School ................................................................................ 9am – 5pm 5/14 --- CDS: Pool School (Spanish) ............................................................... 9am – 5pm 5/21 --- CDS: Microsoft Tools Training ............................................................ 9am – 4pm

PMSP AMLP MP PS

2013 Courses by AudiencePM Classes Designed for Property Managers • Tuesday, Feb 12 Fair Housing (English) • Tuesday, Feb 12 Fair Housing (Spanish) • Thursday, Feb 14 Leasing 1.0 Value Selling & Leasing 2.0 Revenue Management • Tuesday, Feb 26 Certified Apartment Manager (CAM Designation) Series Begins:

Other dates include: Feb 27 & March 5,6,19,21 • Thursday, March 7 Presentation Skills Marathon • Tuesday, May 21 Microsoft Tool’s Training for the Multifamily

AM Classes Designed for Assistant Managers • Tuesday, Feb 12 Fair Housing (English) • Tuesday, Feb 12 Fair Housing (Spanish) • Thursday, Feb 14 Leasing 1.0 Value Selling & Leasing 2.0 Revenue Management • Thursday, March 7 Presentation Skills Marathon • Thursday, April 11 Assistant Manager’s Club • Tuesday, May 21 Microsoft Tool’s Training for the Multifamily

LP Classes Designed for Leasing Professionals • Tuesday, Feb 12 Fair Housing (English) • Tuesday, Feb 12 Fair Housing (Spanish) • Thursday, Feb 14 Leasing 1.0 Value Selling & Leasing 2.0 Revenue Management • Thursday, March 7 Presentation Skills Marathon • Wednesday, April 3 National Apartment Leasing Professional (NALP Designation)

Other dates include: April 4, 16 & 18 • Tuesday, May 21 Microsoft Tool’s Training for the Multifamily

PMSP AMLP MP PS

2013 Courses by AudiencePMSP AM

LP MP PS MP Classes for Maintenance Professionals • Tuesday, Feb 12 Fair Housing (English) • Tuesday, Feb 12 Fair Housing (Spanish) • Tuesday, March 26 Irrigation Troubleshooting

(Pre-Maintenance Mania Seminar) • Tuesday, April 2 Pool School (English) • Tuesday, April 23 Pool School (Spanish) • Tuesday, May 7 Pool School (English) • Tuesday, May 14 Pool School (Spanish) • Tuesday, May 21 Microsoft Tool’s Training for the Multifamily

PS Classes for Product & Services Suppliers “Vendors” • Tuesday, Feb 12 Fair Housing (English) • Tuesday, Feb 12 Fair Housing (Spanish) • Wed. March 6 Supplier Success

(Pre-requisite class to obtain the CAS Designation) • Tuesday, Feb 26 Certified Apartment Supplier begins. Other dates include: Feb27 & March 6,21 • Thursday, March 7 Presentation Skills Marathon • Tuesday, May 21 Microsoft Tool’s Training for the Multifamily

SP Classes for Property Supervisors • Thursday, Feb 14 Leasing 1.0 Value Selling & Leasing 2.0 Revenue Mgmt • Thursday, March 7 Presentation Skills Marathon • Tuesday, May 21 Microsoft Tool’s Training for the Multifamily • August 2013 Certified Apartment Portfolio Supervisor

(CAPS Designation); Coming end of Aug 2013

Spring 2013 NAA Professional Designate ProgramsNational Apartment Leasing Professional• 04/03 Keys to Success in Leasing & Leasing and the Internet • 04/04 Telephone Presentations & The Leasing Interview • 04/16 Legal Aspects, Rental Policies and Procedures• 04/18 Leasing Demonstration & The Market Survey Presentation

Certified Apartment Manager (CAM Designation)• 2/26 CAM I; Management of Residential Issues• 2/27 CAM II; Legal Responsibilities and Risk Management• 3/5 CAM III; Human Resources Management• 3/6 CAM IV & V; Fair Housing / Property Maintenance• 3/19 CAM VI; Marketing & Research/Analysis• 3/21 CAM VII; Financial Management

Certified Apartment Supplier (CAS Designation)• 02/06 Supplier Success Class: Pre-requisite to obtain the CAS Designation

$99 - not included in course fee. (Location: AAGD Training Facility in Dallas)• 02/26 Management of Residential Issues• 02/27 Legal Responsibilities and Risk Management• 03/06 Fair Housing• 03/21 Financial Management

Certified Apartment Portfolio Supervisor (CAPS Designation) at AATC $1300• Coming end of August 2013

REGISTER ONLINE @ WWW.AATCNET.ORG


What is AATC CDS?AATC’s Career Development Series (CDS) is a series of educational programs designed to give you the most for your money so you can optimize your employee training and your budget at the same time. By subscribing to the program, a property can send as many employees to as many CDS assigned classes as desired during the year. The fees are scaled based on the number of units on your property as demonstrated below. A la carte course fees are displayed with each course description within this catalog.

Subscribe by February 10, 2013!

Subscription Fees (per property based on number of units): 0 to 200 Units: $250 201 to 300 Units: $350 301 to 400 Units: $450 401 to 500 Units: $550 501 or more Units: $650

CDS 2013 package includes:

• 8 Full Day Classes (4 in the Spring and 4 in the Fall) with the very Best Trainers of the In-dustry to include: Leasing Training, Presentation Skills, Assistant Manager’s Club, Microsoft Tools training for the Multifamily and much more.

• Fair Housing and Leasing 1.0 presented in Spanish.• Discounted registrations for NAA Designation Programs


2/12 – Fair Housing (English); 9am - noon; AATC Learning Center $89 (CDS members pay $69!)

• Everyone, Everywhere, All the Time! It’s a must KNOW

• Reduce any possible liability due to a lack of knowledge of Fair Housing Law

• Great for new staff or refresher for seasoned professionals. Always be on your TOES!

• The class is interactive with case studies of real situations that could prevent violations when dealing with sticky situations.

2/12 – Fair Housing (Spanish); 1pm – 4pm; AATC Learning Center $89 (CDS members pay Nothing!)

• Fair Housing Law for our industry needs to be clear for Everyone, Everywhere & at All Times!

• It is designed for ALL staff who’s first language is Spanish, doesn’t matter their level of bilingualism the Law needs to be understood

• Reduce any possible liability due to a lack of understanding of Fair Housing Law

• Great for new staff or refresher for seasoned bilingual professionals.

• The class is interactive with translated case studies of real situations that could prevent violations and increase the level of understanding while dealing with sticky situations.

Instructor: Sarah Turner,

CAPS, NALP, CAM

Instructor: Val Thurwanger

PM

PM

AM

AM

LP

LP

MP

MP

PS

PS


2/14 – Leasing I.0, Value Selling and Leasing 2.0, Revenue Management; 9am- 4pm; AATC Learning Center $99 or $69 for one session (CDS members pay Nothing!)

AM Session: Leasing 1.0, Value Selling:

• Do you know your product? What is your Competitive Advantage?

• Value of Market Surveys and shopping your Comps, Trends and How TO’s

• How do you emphasis those advantages during the leasing process?

• Value Selling or selling value- Dynamics

PM Session: Leasing 2.0, Revenue Management:

• Understanding Revenue Management and practices is a must for all onsite staff to achieve their goals base on a business practice than a rule without explanation.

• Revenue management and occupancy VS rent increases

• Revenue Management and the impact on the bottom line revenue.

Instructor: Deanna Gordon

Instructors: Theron Patrick and

Ian Mattingly

PM

PM

AM

AM

LP

LP

PS

PS

3/7 – Presentation Skills Marathon; 9am- 4 pm; AATC Learning Center $99 (CDS members pay Nothing!)

• Whether you are on-site, at corporate level or a vendor. We ALL need it!

• How to obtain buy in from our company in different situations

• Presentation Skills are a must to reach success

• Does your presentation style needs tweaking? Have you been taught how to present?

• Do you know the latest in regards to presenting your product on the Social Media platforms?

3/26- Maintenance Mania Irrigation Seminar; 4pm to 5pm; Arlington Convention Center; includes Maintenance Mania Spectator Registration! $35 (Maintenance Mania Participants pay Nothing!)

• Irrigation systems overviews and differences

• Troubleshooting

• Maintenance and preventive maintenance


Instructors: Brenda Carpenter,

Sue Weston, Deanna Gordon, Elizabeth

Pedroza

PM AM LPPS SP

MP

Instructor: Chris Lee


4/2 – Pool School (English); 9am – 4pm; AATC Learning Center$89 (not included in CDS subscription, separate registration required)

• Understanding of pool codes and protection

• Pool equipment

• Handling chemicals related to pool maintenance

• Texas Department of State Health and Service (TDSHS) pool rules

Class repeats on the following dates: 4/23, Pool School (Spanish); 9am – 4pm; AATC Learning Center

5/7, Pool School (English); 9am – 4pm; AATC Learning Center 5/14, Pool School (Spanish); 9am – 4pm; AATC Learning Center

Course taught by:

Brian Clettenberg, CAS, CPO Certified. Owner of Accent PoolsNoe Maldonado, CPO Certified

Register Online at www.aatcnet.org

This Course is NOT a CPO Certification Course.

***not included in CDS Subscription

MP


4/11 – Assistant Manager’s Club; 9am – 4pm; AATC Learning Center$99 (CDS members pay Nothing!)

AM Session

• Collections best practices and tools

• Understand Federal collection laws

• Learn effective collection practices

• How to say pay now with a smile

PM Session • Understand your influence and current leadership role – you’re not just col-

lecting rent!

• Tips to stay on track and reach the next level, remember why you wanted this role in the first place

• How to gain support from your team and peers for advancement

• Learn how to market your skills/assets/value and seize advancement op-portunities

AM

Instructor: Hollie Lawing

Instructor: Susan Goff,

NAAEI Faculty, CAPS Candidate


5/21 – Microsoft Tools Training; 9am – 4pm; Rasa Training Center$99 (CDS members pay Nothing!)

• Microsoft Office Tools Training, Excel, Outlook, Time Management

• Working Smarter not harder!

• Microsoft tools knowledge can make your life easier and more successful

• Learn how to fully utilize the technology you have at your finger tips

• Shortcuts, link tabs in excel, create a mail merge, editing etc.. Wow so much to learn!

• The knowledge will help you audit, market and report important information more efficiently.

Instructor: Emily Short,MCP, CAM

PM AM LPPS SP


Enhance your professional growth in the apartment industry by becoming a Certified Apart-ment Manager (CAM) and take your career to the next level. CAM training helps you manage your apartment community and your team more effectively.

The National Apartment Association Education Institute (NAAEI) offers this nationally recog-nized designation to apartment industry professionals who want to advance their career in apartment management.

CAM Prerequisites, CAM candidates must have:• worked in the apartment industry for at least 12 months (to be obtained during the candi-

dacy period for CAM); • successfully completed the nine courses listed below (which total 55 ½ hours); and • meet all examination requirements within 24 months of declaring candidacy for CAM (CAM

Online must be completed within 12 months of declaring candidacy for CAM).

Once you have successfully completed the program, you’ll have the following Designate Benefits: • Listing as NAAEI designate • Annual subscription to units magazine • Discounted prices for industry products • Designation certificate, pin and wallet card • CAM designation logo use on business stationery

CAM Certification: $900 (must be paid prior to start of class)

CAM Certification: $900


2/26 – CAM I; Management of Residential Issues; 8am – 4pm; AATC Learning Center

• Customer Service Best Practices • Managing Your Occupancy • Maintaining a Secure and Safe Property • Managing Emergencies • Operations Technology • Resident Relations

2/27 – CAM II; Legal Responsibilities and Risk Management; 8am – 4pm; AATC Learning Center

Legal Responsibilities • Equal Employment Opportunity (EEO) • OSHA and Hazardous Materials • Leases and Evictions • Managing Vendor Contracts Risk Management • Minimizing Risks to Residents • Minimizing Risks to Staff • Handling Emergencies • Liability and Insurance


CAPS, NALP, CAM

Instructor: Char McCurdy,

CAM, CAPS


3/5 – CAM III; Human Resources Management; 9am – 5pm; AATC Learning Center

• Employment Law

• Employment Practices

• Payroll Administration

• Training, Supervision and Termination Procedures

3/6 – CAM IV; Fair Housing; 9am – noon; AATC Learning Center

• Fair Housing Laws

• People with Disabilities

• Advertising and Fair Housing

• Fair Housing Complaints

• Management Practices and Government Housing

Instructor: Becky Fike

Instructor: Christy Sanchez,

CAM, CPM


3/6 – CAM V; Property Maintenance; 1pm – 5pm; AATC Learning Center • Team Building • The Role of the Onsite Manager • Exterior and Interior Maintenance • Preventive Maintenance • Maintenance Safety

3/19 – CAM VI; Marketing and Research/Analysis; 8am – 5pm; AATC Learning Center AM Session: • Introduction to Marketing • Conducting Marketing Research • Promotional Marketing • Onsite Marketing • Building a Marketing Plan PM Session • Research Analysis & Evaluation

3/21 – CAM VI I; Financial Management; 9am – 4pm; AATC Learning Center • Understanding Investments • Adding Value to Investments • Financial Statements • Budgets and Property Valuation

Instructor: Casey Board, CAPS, CAM,

NAAEI Faculty

Instructor: Susan Goff, NAAEI

Faculty, CAPS Candidate

Instructor: Brenda Carpenter,

CAS, CAM


Enhance your professional growth in the apartment industry by becoming a National Apart-ment Leasing Professional (NALP) and take your career to the next level. NALP training helps you lease apartments, satisfy your residents and increase your resident retention.

The National Apartment Association Education Institute (NAAEI) offers this nationally recog-nized designation to apartment industry professionals who have at least six months of experi-ence and who are looking to advance their career in apartment management.

NALP Candidates must have:• worked in the apartment industry for at least six months (to be obtained during the candi-

dacy period for NALP); • successfully completed the eight courses listed above (totaling 25 hours), which includes the

Market Survey presentation; and • meet all examination requirements within 12 months of declaring candidacy for NALP.

Designate Benefits:• Listing as NAA designate • Annual subscription to units magazine • Discounted prices for industry products • Designation certificate, pin and wallet card

NALP Certification: $350 (must be paid prior to start of class)

NALP Certification: $350


4/3 – NALP I; Leasing and the Internet; 9am – 5pm; AATC Learning Center

Keys to Success in Leasing • Career Prospects • Characteristics of an Effective Leasing Consultant • Job Responsibilities and Goal Setting • Time Management and Team Work • Market and Product KnowledgeLeasing and the Internet • Understanding the Internet • The Online Prospective Resident • Sample Online Lead Reports • Maximizing Online Advertising • Promoting a Web Address • Responding to Internet Leads • All About Email • NAA National Suppliers Council Web Sites

Instructor: Gregory-Ann

Goldrick, NALP, NAAEI Faculty


4/4 – NALP II; Telephone Presentations and Leasing Interview; 9am – 5pm;AATC Learning Center

Telephone Presentations • The Telephone Presentation • Effective Telephone Skills • Active Listening • Telephone Etiquette • Objectives of the Telephone Contact • Initial Leasing Questions • Key Elements of a Successful Leasing PresentationThe Leasing Interview and Qualifying Residents • First Impressions Make a Difference • Understanding the Prospective Resident’s Reason for Moving • Greeting the Prospective Resident • Fair Housing Implications • The Leasing Interview

Instructor: Carolyn Marriott, CAS, NAAEI AIT


4/16 – NALP III; Legal Aspects & Rental Policies and Procedures; 9am – 5pm; AATC Learning Center

Legal Aspects • Basic Fair Housing Laws • Filing a Fair Housing Complaint • Prohibited Practices • The Americans with Disabilities Act (ADA) • Fair Housing Testers • Equal Credit Opportunity Act • Criminal Background Checks • Lead Paint Safe Work Practices • Resident Safety and Emergency Contact SituationsRental Policies and Procedures • Handling Rental Policies and Procedures • Application Verification • Resident Processing Checklist • Lease Preparation and Signing the Law of Contracts • Elements of the Lease Agreements • Loophole Free Leases • The Move-In Process • Resident Relations and Fair Housing Implications

Instructor: Hollie Lawing


4/18 – NALP IV; Leasing Demonstration and Market Survey; 9am – 4pm; AATC Learning Center

Leasing Demonstration • Preparing and Conducting a Leasing Demonstration • Importance of Product Knowledge • Feature/Benefit/Emotional Appeal Approach • Fair Housing Implications in Demonstrating • Closing the Sale • Resolving Objections • Leasing SignalsMarket Survey Presentation • Individual Presentations

Instructor: Ginny Stewart,

CAM


This program is designed as an opportunity for suppliers to:• Be assertive when you present to a manager by knowing them and knowing what they do

and deal with.• How can suppliers maximize partnerships with apartment owners, management companies

and apartment association members.• Having a great product is not enough, you need to know your Audience!

CAS Supplier SuccessThis full-day program is now a prerequisite for the Certified Apartment Supplier (CAS) Designation and can also be offered as a standalone course. February 6, 2012, 9am to 4 pm at AAGD Training Facility. Cost $99

IDEAL for NEW Salespeople as well as veterans!• Build relations and network with onsite managers and instructors during the 4 modules it

shares with the CAM designation. There is no better face to face time!• Hear the everyday challenges faced by the apartment manager’s and learn; How, What,

When and Where is the best place to meet them.

Requirements and Pre-requisuites• Complete the Supplier Success course; Scheduled for 02/06/2012, 9am to 4pm at AAGD

training facility. Standalone class $99 at AAGD. Register at www.aagdallas.com for this class.• Worked in the apartment industry for at least 12 months in a supplier role; • Successfully complete the four required courses (which total 26 hours); and • Meet all examination requirements within 24 months of declaring candidacy for CAS.

Programs may be taken as standalone seminars or in full to earn the industry designation. Get the value of your buck!

CAS Supplier Success: $99CAS Certification: $499


2/6 – CAS Supplier Success; 9am – 4pm; AAGD Training Center

• Be assertive when you present to a manager/supervisor by knowing them and knowing what they do and deal with.

• How can suppliers maximize partnerships with apartment owners, man-agement companies and apartment association members.

• Having a great product is not enough, you need to know your Audience!

• Multifamily Ethics, Etiquette and Industry terms

• Importance of knowing the Apartment Community and Management Operations while defining and demonstrating product value.

2/26 – CAS I; Management of Residential Issues; 8am – 4pm; AATC Learning Center

• Customer Service Best Practices

• Managing Your Occupancy

• Maintaining a Secure and Safe Property

• Managing Emergencies

• Operations Technology

• Resident Relations

Instructors: Sue Weston, Carrie

Gebhart, Angi Pusateri


CAPS, NALP, CAM


2/27 – CAS II; Legal Responsibilities and Risk Management; 8am – 4pmAATC Learning Center

Legal Responsibilities

• Equal Employment Opportunity (EEO)

• OSHA and Hazardous Materials

• Leases and Evictions

• Managing Vendor Contracts

Risk Management

• Minimizing Risks to Residents

• Minimizing Risks to Staff

• Handling Emergencies

• Liability and Insurance

Instructor: Char McCurdy,

CAM, CAPS


3/6 – CAS III; Fair Housing; 9am – noon; AATC Learning Center

• Fair Housing Laws

• People with Disabilities

• Advertising and Fair Housing

• Fair Housing Complaints

• Management Practices and Government Housing

3/21 – CAS IV; Financial Management; 9am – 4pm; AATC Learning Center

• Understanding Investments

• Adding Value to Investments

• Financial Statements

• Budgets and Property Valuation

CAS Supplier Success: $99CAS Certification: $499

Instructor: Christy Sanchez,

CAM, CPM

Instructor: Brenda

Carpenter, CAS, CAM


Getting Here

LOOP 820DE

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HWY. 121/183

BAKER BLVD. HWY. 10

HWY. 121

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RUFE SNOW

Address: 6350 Baker Blvd., Fort Worth, TX 76118Phone: 817-284-1121

From downtown Fort Worth: Interstate 30 east then I35W north. Exit 121 (the Airport Freeway) east, then north (left) on Loop 820. Exit North Richland Hills/Hwy 10/183. Turn left (west) on Hwy 10/183 (also called Baker Blvd) and through 6 traffic lights. Left on Crites (prior to the Hwy 26/183 merge). Right into the AATC drive and parking. From North Arlington/Grand Prairie/Downtown Dallas: Interstate 30 west to Loop 820. North (right) on 820. Exit North Richland Hills/Hwy 10/183. Turn left (west) on Hwy 10/183 (also called Baker Blvd.) and through 6 traffic lights. Left on Crites (prior to the Hwy 26/183 merge). Right into the AATC drive and parking. From Hurst/Grapevine/North Dallas: Hwy 121 south past the north entrance to DFW Airport toward Fort Worth. Continue south on 121 through the 183/121 merge. South (left) on 820. Exit North Richland Hills/Hwy 10/183. Turn left then right on Hwy 10/183 (also called Baker Blvd) and through 6 traffic lights. Left on Crites (prior to the Hwy 26/183 merge). Right into the AATC drive and parking.

AATC’s Career Development Faculty

Becky Fike, Director of Human Resources and Payroll, Westdale Asset.Becked has over 27 years of human resource experience in the indus-tries of real estate, insurance and law. Becky is an acting member of the national Society for Human Resource Management where she holds her Senior Professional in Human Resrouces designation. She is partici-pates in Dallas HR, and the Dallas HR Real Estate PEG.

Brenda Carpenter, CAS, CAM, VP of Operations, McMahan Flooring. Since starting in the industry in 1990, Brenda has held various positions on the property management side ranging from Leasing Consultant to Vice President of Operations. She also has eight years of experience working on the Product & Services side of things. Brenda truly has a passion to educate, and she continu-ally volunteers to assist AATC with their Career Development initiatives.

Casey Board, CAPS, CAM, NAAEI Faculty, District Manager, NRP Group. Casey has been in the multifamily industry for 14 years and spent many years working with affordable housing programs. She has been an active member of the Apartment Association of Tarrant County’s education committee, and currently serves as finance chair for the City of Fort Worth Community Action Partners.

Deanna Gordon, ABC Apartment Solutions, COO. Deanna leads the strategic growth of a marketing firm focused on corporate outreach marketing for Multi-Family communities. In her previous experiences, she has managed all aspects of advertising, new property launches, collateral development as well as the career development for all onsite teams across a diverse portfolio that included new construction, tax credit, conventional and senior communities for a fee manage-ment company.

Susan Goff, NAAEI Advanced Instructor, CAPS Candidate, AATC Career Develop-ment Committee Chair. Susan began her career in the industry in 2005 and is the Regional Training and Marketing Director for Milestone Management. Susan started her journey as a leasing director and moved through the ranks as she pursued her passion for teaching through mentoring, peer training, and education opportunities with AATC.

Carrie Gebhart, BG Staffing, Eastern Area Sales Manager. Carrie began her Multi-Family career in 1999 as a leasing consultant while attending college at East Carolina University. Carrie is active with apartment associations at the local, state and national levels. She currently serves on AATC’s Board of Directors, is a past Chair of the Community Services Committee, Career Development Committee, Trade Show Committee, and is currently AATC’s Product and Service Council Chair.

Gregory Ann Goldrick, NALP, NAAEI Faculty, Owner, The Goldrick Group, LLC. Gregory began her career over 18-years ago while leasing apartments in college and has since worked for several prominent real estate firms including: Simpson Housing, Archon Group, and Walden Residential. She has experience with opera-tions management, educational training, branding and asset marketing; not to mention product types ranging from conventional, affordable, senior, tax credit, garden, loft, mid-rise, high-rise rise and mixed use developments. She is also member of the NAA Education Institute Faculty.


Hollie Lawing, Regional Portfolio Manager, Madera Residential. Hollie started in the business as a leasing consultant in 2001. For the past 11 years, Hollie has worked onsite with roles ranging from Leasing Director, Community Manager, and Business Relations/Marketing and most recently, Regional Portfolio Manager. Hollie’s passion for education and training mixed with the desire to have fun has landed her in two Thinklink presentations and the Assistant Managers Club.

Chris Lee, President, Earthworks, Inc. Chris studied Business Administration at University of Arkansas and Studied Horticulture and Landscape Design at Tarrant County College. He is a TCEQ licensed Irrigator (#18300). He current ly writes a monthly landscape column for Property Management Insider and is a periodic contributor to Lawn and Landscape Magazine, Landscape Management Magazine, and Turf Magazine.

Carolyn Marriott, ABC Apartment Solutions, CAS, NAAEI AIT. Carolyn has over 29-years of experience in the Multi Family/Real Estate Industry. She has worked both on-site and on the supplier-side as a marketing and advertising publisher, advisor and educator for the multi-family industry. She is an active participant in several committees with AATC, holds a board position, serves on the Product Service Council, and is a prior Chair of Megan’s Care Team.

Ian Mattingly, LumaCorp, Executive VP. Ian oversees 21 properties currently under management, directing the firm’s day-to-day operations, evaluating new investment opportunities, and overseeing leading-edge revenue management and procurement systems. He is an active member of numerous local, regional, and national associa-tions and boards, including the board of TAA’s Education Foundation.


Theron Patrick, Data Analyst, ALN Data. Formerly a real estate broker for 11 years prior to entering the industry, Theron attended Texas A&M University, where he studied mathematics. Theron is now a major player in the data collection in-dustry that provides valuable information to both vendor and owner/management companies. Theron has an apptitude for problem solving and data analysis.

Elizabeth Pedroza, Sales Manager, Apartment Finder Magazine. Fresh out of college, Elizabeth was recruited by Cornerstone Apple Management where she was employeed for three years. She worked on-site as a leasing consultant and then was quickly promoted to a marketing manager. For the past eight years, she has been a valuable sales representative and now a sales manager for Apartment Finder Magazine overseeing a staff of five.

Angi Pusateri, NALP, CAS, Vice President of National Sales, RentDebt Automat-ed Collections. Angi has worked for various property management and transi-tioned to the vendor side eight years ago when she went to work for her dad, Tony Pusateri and some business partners at RentDebt Automated Collections. Angi is an active volunteer and serves on several AATC committees and is the AATC Product & Services Advisory Board. She is also a graduate of the NAA Leadership Lyceum Program.

Char McCurdy, Sunchase American, VP Operations. Char began on-site as a leasing consultant when she was 19 and quickly moved up the ladder. In addition to overseeing 13 properties, she is very active at AATC, AAGD, TAA and NAA. She is the former chair for the AATC Career Development Committee, former chair of the TAA education committee and long-time facilitator at the annual ThinkLink Conference. She was also just named a Legend of Education by the AAGD and was the 2012 Supervisor of the Year Lone Star Award winner.


Emily Short, MCP, CAM, LumaCorp, IT Support. Formerly an on-site property manager, Emily is responsible for: corporate computer network, hardware and software support; rollout of the company Web site, employee intranet and email; also involved in due diligence, takeover and termination of properties, auditing on-site operations as well as training employees for policy compli-ance, management and computer skills. Currently, she is also overseeing LumaCorp’s Project Green, an effort to reduce the company’s carbon footprint.

Ginny Stewart, CAM, Property Manager, AMLI Residential. Ginny has been with AMLI Residential for more than 11 years. She has worked her way up to property manager and has been a goto person for A+ properties for the past four years. Her passion is teaching NALP and is very involved with AATC. She current sits on AATC’s Career Development Committee and Ambassadors of Fun Committee.

Christy Sanchez, CAM, CPM, Regional Manager, Alliance Residential. Christy has 15-years of multifamily experience. She has worked with several real estate firms in the capacity of a Property Manager, Regional Trainer, District Manager and Regional Manager. Christy received her Management Certificate from Brookhaven College. She is involved in industry associations and is on the Board of Directors for AATC, an Alternate Director for TAA and the 2012-13 Communication Chair for AATC.


About the Instructors

Sarah Turner, CAPS, CAM, NALP, National Marketing and Training Director, Olympus Property, Sarah is responsible for education, staff development and implementing marketing strategies for the Olympus Property portfolio. She has extensive experience in the multi-housing industry in different capacities from working on-site, assisting middle management, and training and marketing for a large firm with over 31,000 units in the United States.

Val Thurwanger, Director of Career Development, AATC. Born in Mexico and having lived in four different countries, Valeria brings her cross-cultural experiences to the industry. She previously had a career in hotel management and worked at the Four Seasons Hotel brand. Her experience on-site and as a vendor, combined with her hotel management training, has led to success in the multifamily industry. She enjoys expanding the knowledge of her culture by teaching Spanish to English-speaking people.

Susan Weston, CAM, CAPS, NAAEI Faculty, Principal, Susan Weston Company. Susan operates her consulting and training firm located in Dallas, Texas. Her career spans 30 years as VP of Operations, Director of Human Resources and VP of Learning and Development. Susan also served as Director of Education for NAA. In 2009, she earned the prestigious ACE award from NAAEI. She is an NAAEI Faculty and Board Member and volunteer at local and state apartment associations. She is also a Subject Matter Expert for the NAA Education Institute, member of NAAEI Senior Faculty, the NAAEI Online CAM Community Analysis Instructor and a licensed Texas real estate broker.


CDS Courses AATC Members CDS Subscribers (a la carte fee) (1/1/13 to 12/31/13)SpringLeasing 1.0 & Leasing 2.0 $99 Full Day; $69 Half Day $0 - IncludedPresentation Skills Marathon $99 Full Day $0 - IncludedAssistant Manager Club $99 Full Day $0 - IncludedMicrosoft Tools Training $99 Full Day $0 - IncludedFair Housing in Spanish $89 $0 - IncludedFair Housing in English $89 $69Pool School $89 $89

FallUnscheduled Course I $99 Full Day $0 - IncludedUnscheduled Course II $99 Full Day $0 - IncludedUnscheduled Course III $99 Full Day $0 - IncludedUnscheduled Course IV $99 Full Day $0 - IncludedFair Housing in Spanish $89 $0 - includedLeasing in Spanish $89 $0 - includedFair Housing in English $89 $69

NAA Designations AATC Members CDS Subscribers (10% Discount)

CAM $900 $810NALP $350 $315CAS $499 N/ACAPS (coming in Fall) $1400 $1260

*Non-member prices available on request

2013 Pricing Summary


visit www.aatcnet.org now

Register for all courses at www.aatcnet.org. You can also call Valeria Thurwanger at 817-616-0358 to register for a class by phone.

All no-shows will be billed for the full cost of the courses registered for. You must cancel your registration before 72-hours prior to the start of the course.

Unless otherwise noted, Career Development Series (CDS) subscribers can attend any of the courses classified as CDS. Fair Housing in English and Pool School are two exceptions. Please call for more information.

NAA Designations must be paid in full 2-weeks before classes start

Contact Us:Apartment Association of Tarrant CountyAttn: Val Thurwanger6350 Baker Blvd.Fort Worth, TX 76118817-616-0358 (Direct)817-284-1121 (Office)[email protected]

How to Register

ADVOCATE. EDUCATE. NETWORK. INSPIRE.APARTMENT ASSOCIATION OF TARRANT COUNTYWWW.AATCNET.ORG

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6350 BAKER BLVD.FORT WORTH, TX 76118817-284-1121www.aatcnet.org