2009 Town HallMontreal
Today’s Discussion Review of Canada’s Performance in
2008
Canadian Vision Campaign– Three Key Strategies
Montreal– Review of 2008– Where Are We Going?
Colliers Evolution
Questions?
Budget Discussions With FirstService
Recent CMN Mergers and Acquisitions
New York, New Jersey & Connecticut– Formerly GVA Williams now trading as First Service Williams
Boston– Formerly Meredith & Grew now trading as Colliers Meredith
& Grew Hawaii
– Formerly Colliers Monroe Friedlander, Inc. Netherlands
– Formerly Holding Colliers International Nederland B.V. Russia
– Includes offices in Moscow, St. Petersburg and Kiev Colliers Southeast Europe
– Bulgaria, Serbia, Croatia, Greece, Albania and Montenegro
Canadian Revenue 2002-08 (US $000’s)
Canadian Revenue Growth
160,000
210,000
150,000
95,000
55,00045,000
75,000 80,000
100,000
210,000
130,000
-
50,000
100,000
150,000
200,000
250,000
2002
2003
2004
2005
2006
2007
2008
CBRE
Cushman
Avison JJ
B
---------------------2008--------------------
2008 Year in Review - CMN Canada
Business Line Employees Results
Brokerage 599 3,870 Transactions
Real Estate Management
38752 Million Sq. Ft. Under Management
Project Management (MHPM)
200250+ Projects, 10 cities, $1.5 Billion
Colliers Maintenance Services
16162,500 Service Calls
35,340 Services Billed
Valuation (Colliers International Realty Advisors)
65 2,100 Valuations / Appeals
An Industry Dominant Position Around Medium and Large Real Estate Projects in Canada’s
Major Markets.
2008 2016
Med/Large Projects 800 3000
Revenue $210 M $800 M
Employees 1,500 5,000
Three Key Strategies
Business Model (Matrix)
Service Excellence
Social Responsibility
Three Client Groups
Six Product Types
Integration of Services
Stronger Market Focus – Medium/Large Opportunities
Strategy 1: The Matrix Model
Strategy 2: Service Excellence
Own the Service Space
– Be Known for the Best Service in the Business
– Create Competitive Advantage Around This Platform
– Align Our Internal Culture
– Net Promoter’s Score (NPS)
10
4
Strategy 3: Social Responsibility
Education - Canada Completed 1446 Classes in 2008
Community Involvement, Charitable Donations & Sponsorship
Sustainability – LEED Certifications, Carbon Neutral
Diversity – Mentorship Programs, Leadership Programs
Governance & Transparency Opportunity – What’s Your Dream
MontrealWhere Have We Been?
2008 Year in Review
2008 Revenue for Montreal
Brokerage $6.806M MHPM $550 K
Brokerage
Brokerage: 2008 Year in Review
2008 Accomplishment BMS, GM, Quebecor, MEC Addition of new sales members:
Denise Côté, Carole Gagnon, Eliza Mocanu , Avi Edery Addition to service team:
Oscar Castaneda, Louise Boivin Commemorating contribution:
Pierre Charest – 10 years Michel Boileau – 10 years Paul Normandin – 10 years Bob Emblem – 10 years Jean-Marc Charland – 5 years Margaret Waddell – 10 years
Creation of Teams: “MF” Baseball Pierre Houle, Pierre Charest, Patrick Soucy Margarita Lafontaine, Carole Gagnon, Denise Côté Marc Mizrahi and David Cervantes Michael Friedlieb, Claudio Venditelli, Avi Edery (working on National Insolvency Practice
Group)
Brokerage: 2008 Year in Review
2008 Accomplishment (Continued) Service Platform: Undertook a reorganization - work continues, especially with recent reduction in staffing levels (introduction of CAT)
Collaboration, awareness, focus, work flows
Research: One of our differentiators in the marketplace - database was brought back to health
Data is complete, fresh and our people understand it locally
Market Research: Developing “guidance” - type papers to assist clients in understanding market and act in these uncertain times.
Beyond quarterly reports, understanding of market dynamics such as unemployment, sublets, the whole in order to support decision making (call to action)
More to come: industrial market insight in light of new highways, Port investments and loss of manufacturing
Marketing Tools: Mapping and Virtual Tools.Interactive PDF’s for maps & surveys, property web page, virtual tours, email broadcasting
According to Seattle, Montreal is rated #1 site (Colliers.com/Montreal)
Brokerage: 2008 Year in Review
2008 Accomplishment (Continued) Education:
161 Colliers University courses taken– 43% by agents
5 Brokerage courses taken (ACAIQ, CCIM)
Client event: The Oysters are Back! 2009 Encore performance?
Office Relocation– Downtown office relocation: on time, on budget! – New phone system
Full Service Offering for our clients: CIRA
– Consulting: cost containment, benchmarking MHPM
– Co-located in DT Office– Welcome Claude and James
Brokerage: Where Are We Going? 2009 Financial
Revised revenue Budget $7 M
Big deals have been booked – Lots of work to book the Balance of Year
2009 Initiatives Recruiting: looking to complete teams, cover more geography, retail, landlord listing (leasing) Colliers University: Staff all have curriculum for the year Lunch and Learn series: legal, greening… Full Service offering (e.g. ACAIQ retained MHPM) Tenant representation focus on Industrial Charity - Community (Pedal for Kids, Centre de la Jeunesse de Montréal)
French and English Concentration of giving
Client Activity: Reaching out to Toronto, Boston and New York Managing existing relationships in a programmed way
Have Fun!
YTD B YTD A #Deals
2008 $1.861 $1.621 45
2009 $1.201 $1.911 48
Valuation (Colliers International Realty Advisors)
We are 5 months and 22 days old! PRIORITIES & ACCOMPLISHMENTS
– Priorities Promoting and growing steadily with focus on local and national clients
while promoting Full Service. Preferences are large mandates; however, our current reality is that
we will take anything.
– Accomplishments 18 appraisal mandates completed to date comprising 30 properties
including primarily retail, commercial and industrial. Deals originating from local and national contacts.
Our brand &capabilities are getting known to the valuation market. Achieved through existing contacts, Colliers’ local contacts, presentations and old school prospecting.
Team: Benchmarking analyst joined in February, soon to have another accredited member, Oscar to be full time in July. Hopefully a team of 5 by end of year.
Valuation: Where Are We Going? 2009 FOCUS
– Goals & Priorities Smart and calculated growth. Build a strong, energetic and competent team with presence
downtown and in St. Laurent by year end. Grow our share of the Montreal market by continued
networking and referrals. PS We pay referral fees. Promote and secure IFRS and Benchmarking mandates in
addition to primary valuation, tax and consultancy services. Improve National CIRA recognition along with other offices. All
CIRA offices communicate regularly and share portfolio mandates and referrals. We are coordinating report structures, information databases and processes.
The nationalization and globalization of our client base requires a strong and coordinated national team.
Property Management
Property Management Overview REMS
– Largest Canadian third-party management company with 54,000,000 s.f. under management
Portfolio– Standard Life Investments (Real Estate) –Largest National Client with
4.6M s.f. across Canada Team of 6 employees (Regional Manager, Property Administrator, Property
Accountant, Administrative Assistant, CMS and contracted Operations employee)
940,000 s.f. | GMA 9 single-tenant • 515k s.f. | 8 multi-tenant • 425k s.f.
200,000 s.f. | Ottawa 2 single-tenant • 55k s.f. | 5 multi-tenant • 145k s.f.
30,000 s.f. | Saint John 1 single-tenant • 30k s.f.
– Canadian Tire 150,000 s.f. | Ottawa 70,000 s.f. | Quebec Physical inspection of operating stores – 475 stores nationwide | 100
inspections per year
Property Management
Leasing Transactions in 2008 – SLI Portfolio– 14 leasing transactions (425,000 s.f. of multi-tenant properties)– 50,000 s.f. renewed– 32,000 s.f. leased
Benefits to Colliers– Full Service Offering on National Account– Broker Referral Program– SLI Broker Incentive Program
2009 Focus– Alternative Leasing Solution | Facilitate the lease documentation process– Lease the vacant units– Rejuvenate the quality of the portfolio in Quebec on the SLI mandate
Join the evolution and win $1,000
Small changes over time add up. Make a positive change in your workplace and you could win $1,000. It all starts with your idea.
Talk to your manager or visit www.ColliersEvolution.com for details.
Hope You Heard…
We Have A Plan– We Have Been Enacting it for 3+ Years
We Are Committed to Your Success As Long As You Are Committed to Your Success
We Are Dedicated to Being Great Partners With the Community
My Request
Take This Message to the Street
Be Accountable to Your Career
Be Proactive About Helping Our Company to Be Great
Thank You
Questions?
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