ISG Outsourcing Index®:
Value of smaller deals 40%, to $4.1B
1Q16 ACV 20%, to $6.1B
32%, to second-best mark everDeal volume Industry off to fast start; double-digit growth in 1Q
powered by smaller deals, contract restructurings
Value of restructured contracts 48%, to $2.8B, on record volume
Asia-Pac
EMEA
Americas
global
1Q16 Broader MarketContract Volume Trends
11%78%51%4%
Americas ACV
1Q16 Regional Growth Leader
1Q16 Domain Growth Leader
Contract volume
49%The ISG Outsourcing Index® provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media.
For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.
New scope Restructured ITO BPO
Financial Services, Healthcare & Pharma, CPG, Retail
Manufacturing, Business Services
Manufacturing, Telecom
The value and volume of outsourcing contracts
worldwide grew by double digits
in the first quarter, fueled by a surge in
smaller deals and a record number
of contract restructurings.
24%ITO ACV
to $4.2B
To view the full ISG Outsourcing Index® results, click here.
RESEARCH | CONSULTING | MANAGED SERVICES
imagine your futureTM
Let’s connect...
30%, to $2.8B
Growth fueled by traditional ITO, shift to cloud and digital solutions
Top Related