Download - dcclims1.dccouncil.usdcclims1.dccouncil.us/mendelson//archive_pr/COJ... · 1 Staff. Employee. Contractor. Vacant. COLOR KEY. Labor Relations. Labor Liaison. Monique Poydras. DMV Supervisor.

OUC Interim DirectorTeodros Kavaleri

OFFICE OF UNIFIED COMMUNICATIONS GOVERNMENT OF THE DISTRICT OF COLUMBIAJanuary 2011

OUC ORGANIZATION CHART

Executive AssistantWanda Gattison

Management AnalystKelly Brown

Agency CFOAshraf El-Khatib

Human Resources Manager

Arnita Bonner-Evans

Deputy Director Emergency Operations

Vacant

Administrative Services Emergency Operations Non-Emergency Operations Information Technology Budget and Finance

Deputy Director Non-Emergency ServicesYvonne McManus

Chief Information OfficerTeddy Kavaleri

Management AnalystKipling Ross

Labor LiaisonMonique Poydras

Program AnalystGina Gay

Staff AssistantBeatriz Ortega

911 Operations Manager

Robert Sutton

311 Operations Manager

Curtis Edwards

SEE INFORMATION TECHNOLOGY

OPS ORG CHART

Customer Service/QA Manager

Denise Stutson

Transcription Unit ManagerTravis Dupree

Asst Watch Commander

TrainingAlton Gadsden

SEE EMERGENCY

OPS ORG CHARTSEE NON-

EMERGENCY OPS ORG CHART

Program AnalystMaria Miranda

Employee

Contractor

Vacant

COLOR KEY

Deputy Director Emergency Operations

Vacant



Operations ManagerRobert Sutton

Emergency Operations Transcription Unit Training

Transcription ManagerTravis Dupree

Asst Watch CommanderTraining

Alton Gadsden

Assistant Operations ManagerEdward Washington

Telecom Transcriptionist

6 Staff

Assistant Operations Manager

Ingrid Bucksell


William Camp


Renee Campbell


Bennie Coates


Marlene Hollins


Calandra Lawrence

Asst Watch CommanderBridget Lewis

Asst Watch CommanderElma McCoy

Asst Watch CommanderKarl Millard


Rosyland Muse


Lejaune Ribbon


Gladys Rodriguez


Lajuan Sullivan


Calvin Williams

TrainersX Staff

84 911 CTs113 911 DPs

Employee

Contractor

Vacant

COLOR KEY


Barbara Stays

Asst Watch CommanderClark Higgs

Deputy Director Non-Emergency Operations

Yvonne McManus



Customer Service/QA

Customer Service/QA ManagerDenise Stutson

Testers1 Staff

Employee

Contractor

Vacant

COLOR KEY

Labor Relations

Labor LiaisonMonique Poydras

DMV SupervisorFranklyn St.Hilaire

311 Operations ManagerCurtis Edwards

311 Operations

311 Acting Supervisor

James Roberts

Team LeaderShadonna

Zachery

Team LeaderErick Hines

Team LeaderDarlene Lawson

Team LeaderJune Drumming

48 CSR’s

15 CSR’s

Team LeaderLinda Pierce

CITOTeddy Kavaleri

Acting Telecommunication

ManagerPhil Gregory

TelecommunicationManager

Elwalid Sidhamed

CADMANAGER

James Callahan

Carrier RelationsManager

Susan Nelson

SupervisoryElectronics TechSteve Matthews

Electronics EngineerVacant

MDC SupervisorChris Schumacher

OFFICE OF UNIFIED COMMUNICATIONS

OUC TECHNOLOGY ORGANIZATION CHART

GOVERNMENT OF THE DISTRICT OF COLUMBIAJanuary 2011

IT Specialist Ethan Goldberg

CAD Engineer

CAD EngineerClifford Gandy

EngineerClyde Wilson

EngineerFelix Igbedior

TechnicianJ Williams

TechnicianVincent Fong

EngineerVacant

TechnicianK Pearson

TechnicianMelaku Tefera

TechnicianDonald West

Management Analyst

Colleen Dreher-King

IT/Telecom SpecialistGelinda SingletaryIT Specialist

George Paine

IT SpecialistDavid Belt

IT Specialist Basil Flores

911/311 Program Manager

Shani Jones

IT/Telecom SpecialistVacant

Management AnalystVacant

Program AnalystYolanda Taylor

IT Contracts and Legislative PM

James Byrd

IT/Telecom SpecialistMichael Jackson

MDC TechnicianTim Ramlogan

MDC TechnicianDamon Bright

RADIO/MDC CAD TELEPHONY CARRIER RELATIONS PROGRAM MGMTGROUP/IT Services

DCNETCharles Barr

Employee

Contractor

Vacant

COLOR KEYPlantCMLGreg Morris

PlantCMLDaniel O.

Telecom SpecialistRamona Marble

IT/Telecom SpecialistDag Fisseha

Local RF EngineerGavin Suares

Motorola EngineerWally Harper

Sr RF EngineerLisa Harley Employee

Contractor

Vacant

COLOR KEY

IT SpecialistVacant

IT/Telecom SpecialistVacant

Title Vac Stat Grade Step Salary Fringe Benefits (23.2%) Total Salary Index PCA

AGENCY FISCAL OFFICER F 15 1 103,937 24,113 128,050 11000 1BUDG128,050

STAFF ASST F 11 4 55,382 12,849 68,231 10100 1HIREAdministrative Officer F 14 0 97,400 22,597 119,997 10100 1HIREProgram Analyst F 12 2 64,439 14,950 79,389 10100 1HIRE

267,616 TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 10870 1LANGTELECOMM EQUIP OPER BILINGUAL F 8 7 53,142 12,329 65,471 10870 1LANGTELECOMM EQUIP OPER BILINGUAL F 8 5 50,338 11,678 62,016 10870 1LANGTELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 10870 1LANGTELECOMM EQUIP OPER BILINGUAL F 8 5 50,338 11,678 62,016 10870 1LANGProgram Support Spec. (Bil.) F 11 6 63,413 14,712 78,125 10870 1LANGTELECOMMUNICATIONS EQUIP OPERA F 8 4 48,936 11,353 60,289 10870 1LANGTELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 10870 1LANGTELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 10870 1LANGTELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 10870 1LANGTELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 10870 1LANGTELECOMM EQUIP OPER BILINGUAL F 8 5 50,338 11,678 62,016 10870 1LANGTELECOMM EQUIP OPER BILINGUAL F 8 1 44,730 10,377 55,107 10870 1LANGTELECOMM EQUIP OPER BILINGUAL F 8 5 50,338 11,678 62,016 10870 1LANGProgram Support Spec. (Bil.) F 11 5 61,657 14,304 75,961 10870 1LANG

909,605 Chief of Staff F 15 0 105,882 24,565 130,447 10900 1LEADEXECUTIVE ASST F 12 3 66,379 15,400 81,779 10900 1LEADMGMT ANALYST F 14 9 106,921 24,806 131,727 10900 1LEADMGMT ANALYST F 14 3 90,559 21,010 111,569 10900 1LEADProgram Analyst F 12 2 64,439 14,950 79,389 10900 1LEADDIR OF UNIFIED COMMUNICATIONS V E4 0 132,873 30,827 163,700 10900 1LEAD

698,609

Office of Unified CommunicationsSchedule A as of Janaury 15, 2011

1HIRE (AMP Personnel) Total

1BUDG (Budget Operations) Total

1LANG ( AMP Language Access)Total

1LEAD ( AMP Performance Management) Total

TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 10 57,348 13,305 70,653 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 10 57,348 13,305 70,653 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 8 54,544 12,654 67,198 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 10 57,348 13,305 70,653 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 4 48,936 11,353 60,289 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 7 53,142 12,329 65,471 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 7 53,142 12,329 65,471 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 7 53,142 12,329 65,471 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 9 55,946 12,979 68,925 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 7 53,142 12,329 65,471 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 3 45,444 10,543 55,987 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 9 55,946 12,979 68,925 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 9 55,946 12,979 68,925 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 5 47,970 11,129 59,099 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 10 57,348 13,305 70,653 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100

TELECOMM EQUIPMENT OPERATOR F 7 4 46,707 10,836 57,543 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 3 45,444 10,543 55,987 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 4 46,707 10,836 57,543 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 6 51,740 12,004 63,744 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 4 48,936 11,353 60,289 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 3 45,444 10,543 55,987 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 3 45,444 10,543 55,987 20100 20100TELECOMMUNICATIONS EQUIP OPERA F 8 5 50,338 11,678 62,016 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 4 46,707 10,836 57,543 20100 20100TELECOMM EQUIPMENT OPERATOR F 7 4 46,707 10,836 57,543 20100 20100Asst Watch Commander F 12 0 69,129 16,038 85,167 20100 20100Asst Watch Commander F 12 0 66,953 15,533 82,486 20100 20100Asst Watch Commander F 12 0 69,966 16,232 86,198 20100 20100Asst Watch Commander F 12 0 69,966 16,232 86,198 20100 20100Asst Watch Commander F 12 0 68,000 15,776 83,776 20100 20100Assistant Operations Manager F 13 0 76,996 17,863 94,859 20100 20100Watch Commander F 13 0 83,679 19,414 103,093 20100 20100Asst Watch Commander F 12 0 66,953 15,533 82,486 20100 20100Asst Watch Commander F 12 0 69,966 16,232 86,198 20100 20100Asst Watch Commander F 12 0 72,764 16,881 89,645 20100 20100Watch Commander F 13 0 84,484 19,600 104,084 20100 20100Asst Watch Commander F 12 0 74,173 17,208 91,381 20100 20100Asst Watch Commander F 12 0 66,953 15,533 82,486 20100 20100Asst Watch Commander F 12 0 66,953 15,533 82,486 20100 20100Asst Watch Commander F 12 0 69,966 16,232 86,198 20100 20100Asst Watch Commander F 12 0 69,966 16,232 86,198 20100 20100Asst Watch Commander F 12 0 80,846 18,756 99,602 20100 20100TELECOMMUNICATIONS EQUIP OPERA V 8 3 47,534 11,028 58,562 20100 20100TELECOMMUNICATIONS EQUIP OPERA V 8 8 54,544 12,654 67,198 20100 20100TELECOMMUNICATIONS EQUIP OPERA V 8 0 44,730 10,377 55,107 20100 20100TELECOMMUNICATIONS EQUIP OPERA V 8 0 44,730 10,377 55,107 20100 20100TELECOMMUNICATIONS EQUIP OPERA V 8 0 44,730 10,377 55,107 20100 20100

1,166,685 20100 (911 Call Taking Activity) Total

Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 7 67,265 15,605 82,870 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 7 67,265 15,605 82,870 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 3 56,125 13,021 69,146 20200 20200Dispatcher F 10 2 54,421 12,626 67,047 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 6 65,399 15,173 80,572 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200TELECOMM EQUIPMENT OPERATOR F 7 4 46,707 10,836 57,543 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200TELECOMM EQUIPMENT OPERATOR F 7 2 44,181 10,250 54,431 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 6 65,399 15,173 80,572 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 6 61,237 14,207 75,444 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200

Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 7 67,265 15,605 82,870 20200 20200Dispatcher F 11 7 67,265 15,605 82,870 20200 20200Dispatcher F 11 10 72,863 16,904 89,767 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 10 68,053 15,788 83,841 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 8 69,131 16,038 85,169 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 6 61,237 14,207 75,444 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 7 67,265 15,605 82,870 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 2 54,421 12,626 67,047 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200

Dispatcher F 11 7 67,265 15,605 82,870 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 6 65,399 15,173 80,572 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 6 61,237 14,207 75,444 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 5 59,533 13,812 73,345 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 11 5 63,533 14,740 78,273 20200 20200Dispatcher F 10 4 57,829 13,416 71,245 20200 20200Dispatcher F 10 8 64,645 14,998 79,643 20200 20200OPERATIONS MGR F 14 0 88,545 20,542 109,087 20200 20200Customer Ser Rep F 6 1 33,875 7,859 41,734 20200 20200Customer Ser Rep F 6 1 16,938 3,930 20,867 20200 20200Customer Ser Rep F 6 1 16,938 3,930 20,867 20200 20200Customer Ser Rep F 6 1 16,938 3,930 20,867 20200 20200Customer Ser Rep F 6 1 16,938 3,930 20,867 20200 20200Assistant Operations Manager F 0 80,461 18,667 99,127 20200 20200Customer Ser Rep F 6 1 33,875 7,859 41,734 20200 20200Customer Ser Rep F 6 3 36,237 8,407 44,644 20200 20200Customer Ser Rep F 6 8 42,142 9,777 51,919 20200 20200Customer Ser Rep F 6 7 40,961 9,503 50,464 20200 20200Customer Ser Rep F 6 8 42,142 9,777 51,919 20200 20200Customer Ser Rep F 6 10 44,504 10,325 54,829 20200 20200CUSTOMER SERVICE REPRESENTATIV F 2 38,843 9,012 47,855 20200 20200Customer Ser Rep F 6 1 33,875 7,859 41,734 20200 20200Dispatcher V 11 1 56,069 13,008 69,077 20200 20200Dispatcher V 11 0 56,069 13,008 69,077 20200 20200Dispatcher V 10 0 52,717 12,230 64,947 20200 20200Dispatcher V 10 1 52,717 12,230 64,947 20200 20200Communications Report Writer V 5 1 37,722 8,752 46,474 20200 20200OPERATIONS MGR V 14 0 106,254 24,651 130,905 20200 20200Information Technology Special V 12 0 62,499 14,500 76,999 20200 20200Customer Ser Rep V 6 0 33,875 7,859 41,734 20200 20200Customer Ser Rep V 6 0 33,875 7,859 41,734 20200 20200

9,917,885 20200 (911 Dispatching Activity) Total

Customer Svs. Rep. F 8 10 53,048 12,307 65,355 30100 30100CUSTOMER SERVICE REPRESENTATIV F 7 8 46,667 10,827 57,494 30100 30100CUSTOMER SERVICE REPRESENTATIV F 7 8 46,667 10,827 57,494 30100 30100CUSTOMER SERVICE REPRESENTATIV F 7 5 42,755 9,919 52,674 30100 30100CUSTOMER SERVICE REPRESENTATIV F 7 8 46,667 10,827 57,494 30100 30100CUSTOMER SERVICE REPRESENTATIV F 7 7 45,365 10,525 55,889 30100 30100CUSTOMER SERVICE REPRESENTATIV F 7 6 44,059 10,222 54,281 30100 30100CUSTOMER SERVICE REPRESENTATIV F 7 5 42,755 9,919 52,674 30100 30100CUSTOMER SERVICE REPRESENTATIV F 7 6 44,059 10,222 54,281 30100 30100Deputy Director (Non-emergency F 16 0 119,771 27,787 147,558 30100 30100Program Analyst F 13 5 81,242 18,848 100,090 30100 30100Customer Service Specialist F 9 4 49,692 11,529 61,221 30100 30100OPERATIONS MGR F 14 0 88,545 20,542 109,087 30100 30100

925,591 30100 (Customer Service) Total

Customer Ser Rep F 6 3 36,237 8,407 44,644 30200 30200CUSTOMER SERVICE COMMUNICIATIO F 9 6 52,590 12,201 64,791 30200 30200Customer Ser Rep F 6 4 37,418 8,681 46,099 30200 30200Customer Svs. Rep. F 8 8 50,420 11,697 62,117 30200 30200Customer Service Specialist F 9 6 52,590 12,201 64,791 30200 30200Customer Ser Rep F 6 4 37,418 8,681 46,099 30200 30200Customer Ser Rep F 6 1 33,875 7,859 41,734 30200 30200Customer Service Rep F 6 1 33,875 7,859 41,734 30200 30200Customer Ser Rep F 6 4 37,418 8,681 46,099 30200 30200Customer Svs. Rep. F 8 10 53,048 12,307 65,355 30200 30200Customer Ser Rep F 6 3 36,237 8,407 44,644 30200 30200Customer Ser Rep F 6 3 36,237 8,407 44,644 30200 30200Customer Ser Rep F 6 3 36,237 8,407 44,644 30200 30200Customer Service Specialist F 9 6 52,590 12,201 64,791 30200 30200Customer Service Specialist F 9 4 49,692 11,529 61,221 30200 30200Customer Ser Rep F 6 3 36,237 8,407 44,644 30200 30200Customer Ser vice Rep F 6 1 33,875 7,859 41,734 30200 30200Customer Ser Rep F 6 2 35,056 8,133 43,189 30200 30200CUSTOMER SERVICE REPRESENTATIV F 7 4 41,451 9,617 51,068 30200 30200CUSTOMER SERVICE REPRESENTATIV F 7 3 40,147 9,314 49,461 30200 30200Customer Service Specialist F 9 5 51,141 11,865 63,006 30200 30200311 Operations Team Leader F 9 4 49,692 11,529 61,221 30200 30200311 Operations Team Leader F 9 4 49,692 11,529 61,221 30200 30200Customer Service Specialist F 9 8 55,488 12,873 68,361 30200 30200Customer Service Specialist F 9 4 49,692 11,529 61,221 30200 30200Customer Service Specialist F 9 4 49,692 11,529 61,221 30200 30200Customer Service Specialist F 9 5 51,141 11,865 63,006 30200 30200Customer Ser Rep F 6 2 35,056 8,133 43,189 30200 30200Customer Service Specialist F 9 4 49,692 11,529 61,221 30200 30200Customer Ser Rep F 6 2 35,056 8,133 43,189 30200 30200Customer Ser Rep F 6 3 36,237 8,407 44,644 30200 30200Customer Ser Rep F 6 3 36,237 8,407 44,644 30200 30200Customer Ser Rep F 6 2 35,056 8,133 43,189 30200 30200Customer Ser Rep F 6 2 35,056 8,133 43,189 30200 30200Customer Ser Rep F 6 2 35,056 8,133 43,189 30200 30200Customer Ser Rep F 6 1 33,875 7,859 41,734 30200 30200Customer Ser Rep F 6 1 33,875 7,859 41,734 30200 30200CUSTOMER SERVICE REPRESENTATIV F 7 6 44,059 10,222 54,281 30200 30200Customer Ser Rep F 6 2 35,056 8,133 43,189 30200 30200Customer Ser Rep F 6 7 40,961 9,503 50,464 30200 30200

2,050,612 30200 (311 Call Taking Activity) Total

Call Center Operations Supervi F 12 0 66,953 15,533 82,486 30300 3030082,486

Electronics Engineer F 12 8 76079 17,650 93,729 40200 40200Program Analyst F 12 4 68319 15,850 84,169 40200 40200INFORMATION TECHNOLOGY SPECIAL F 9 2 43263 10,037 53,300 40200 40200ELECTRONICS TECHNICIAN F 11 7 65169 15,119 80,288 40200 40200ELECTRONICS TECHNICIAN F 12 9 65603.2 15,220 80,823 40200 40200ELECTRONICS TECHNICIAN F 10 8 60915 14,132 75,047 40200 40200Electronics Engineer F 14 3 90559 21,010 111,569 40200 40200ELECTRONICS TECHNICIAN F 11 7 65169 15,119 80,288 40200 40200TELECOMMUNICATIONS MANAGER - R F 15 0 106872 24,794 131,666 40200 40200ELECTRONICS TECHNICIAN F 11 2 56389 13,082 69,471 40200 40200Supervisory Electronics Engine F 13 0 76996 17,863 94,859 40200 40200Program Analyst F 12 4 68319 15,850 84,169 40200 40200Electronics Engineer V 12 0 62499 14,500 76,999 40200 40200Management Analyst V 12 0 62499 14,500 76,999 40200 40200

1,193,377 Information Technology Special F 12 8 76,079 17,650 93,729 40300 40300PROGRAM ANALYST F 13 5 81,242 18,848 100,090 40300 40300Chief Info Tech Officer F 16 0 127,886 29,670 157,556 40300 40300Telecommunications Spec. F 15 0 107,848 25,021 132,869 40300 40300Program Analyst F 13 5 81,242 18,848 100,090 40300 40300Customer Service Rep F 6 1 33,875 7,859 41,734 40300 40300311 Operations Team Leader F 9 2 46,794 10,856 57,650 40300 40300CUSTOMER SERVICE REPRESENTATIV F 7 3 40,147 9,314 49,461 40300 40300Information Technology Special F 12 7 74,139 17,200 91,339 40300 40300Information Technology Special F 12 5 70,259 16,300 86,559 40300 40300Information Technology Special F 12 4 68,319 15,850 84,169 40300 403009-1-1 Coordinator F 15 0 107,531 24,947 132,478 40300 40300

1,127,725 311 Operations Team Leader F 9 10 58,386 13,546 71,932 50100 50100Call Center Operations Supervi F 12 0 73,465 17,044 90,509 50100 50100Dispatcher F 10 3 56,125 13,021 69,146 50100 50100311 Operations Team Leader F 9 4 49,692 11,529 61,221 50100 50100311 Operations Team Leader F 9 3 48,243 11,192 59,435 50100 50100Telecomm Transcriptionist F 5 5 41,798 9,697 51,495 50100 50100Telecomm Transcriptionist F 5 5 34,833 8,081 42,914 50100 50100Telecomm Transcriptionist F 5 5 41,798 9,697 51,495 50100 50100Telecomm Transcriptionist F 5 2 38,741 8,988 47,729 50100 50100Telecomm Transcriptionist F 5 5 41,798 9,697 51,495 50100 50100Telecomm Transcriptionist F 5 5 41,798 9,697 51,495 50100 50100Supv Training Spec F 12 0 73,465 17,044 90,509 50100 50100

739,375

40300 (Information Technology Management) Total

50100 ( Transcription Division) Total

30300 (Telephone Reporting) Total

40200 (Radio Engineering) Total

Division Position Resource Funding FY11 RQ # FY11 PO #

IT Telecommunications Policy PM

James Byrd Local RQ709708 RQ715209

PO343956

IT IT Application Administrator and Analyst

Gelinda Singletary

Local RQ709709 RQ715214

PO343959

IT Business IT Consultant (Sharepoint)

Vacant Capital RQ722035


Vacant SPR RQ724500

CAD Business IT Consultant (BizTalk)

Vacant Grant

MDC Emerging Senior Installer/Quality Analyst

Damon Bright SPR RQ709710 RQ715224

PO343957

MDC Emerging Vehicle Installation Technician

Tim Ramlogan SPR RQ709711 PO342629

MDC IT MDC Contractor

Chris Schumacher

SPR RQ709712 PO342622

MDC Core Senior Systems Engineer MDC

George Paine SPR RQ709716 PO343958

Radio Legacy RF Engineer

Gavin Suares SPR/Capital (50/50)

RQ710341 (Capital) RQ709703 (SPR)

PO341022 (cap) PO342496 (SPR)

Radio Radio Data Analyst

Veeda Harris SPR RQ709704 PO342633

Radio Sr RF Engineer Lisa Harley SPR/Capital (50/50)


PO341122 (cap) PO342651 (SPR)

Radio Emerging RF Program Manager

Guy Jouannelle

Capital RQ709715 PO343333

Radio Sr RF Engineer Frank Williams Grant RQ731993 PO351346

Radio RF Project Management Consultant

Ivan Sindell Grant RQ703592 PO350092

Radio RF Program Manager

Vacant Grant RQ725861

Radio Administrative/Web Analyst


Radio Sr RF Engineer - Training


Telephony Sr Telecommunications Project Manager

Phil Gregory SPR RQ709713 PO342625

Telephony Emerging Public Safety Telecommunications Analyst

Ramona Marble

SPR RQ709714 PO343332

Carrier Relations

911 Process and Accounting Consultant

Marilyn Brazzle SPR RQ716866 PO353792

Carrier Relations

911 Fund Network & Regulatory Analyst

Dave Boyce SPR RQ718972 PO348823

Funding Totals

Peopleclick Engagement

ID

Hourly Rate ITSA Fee Rate Total FY Hours Expiration Date

246480 $93.78 $5.78 $99.56 1300 09/30/11

246488 $71.00 $5.78 $76.78 2080 09/30/11

240193 $90.26 $5.78 $96.04 510 09/30/11

244196 $71.00 $5.78 $76.78 1400 09/30/11

245730 $90.26 $5.78 $96.04 2080 09/30/11

215531 $70.00 $5.78 $75.78 2080 09/30/11

215622 $60.00 $5.78 $65.78 2080 09/30/11

251812 $85.00 $5.78 $90.78 2080 09/30/11

251510 $85.00 $5.78 $90.78 2080 09/30/11

250935 $90.26 $5.78 $96.04 2080 09/30/11

250602 $63.93 $5.78 $69.71 640 09/30/11

251890 $106.00 $5.78 $111.78 2080 09/30/11

251196 $145.59 $5.78 $151.37 1560 09/30/11

274839 $80.46 $5.78 $86.24 654 03/31/11

277923 $111.51 $5.78 $117.29 535 03/31/11

244990 $145.59 $5.78 $151.37 160 03/31/11

233917 $50.08 $5.78 $55.86 157 03/31/11

239948 $80.46 $5.78 $86.24 174 03/31/11

246485 $93.78 $5.78 $99.56 2340 09/30/11

246910 $78.26 $5.78 $84.04 1560 09/30/11

282731 $129.29 $5.78 $135.07 240 09/30/11

276927 $175.00 $5.78 $180.78 1000 09/30/11

FY Total (SPR) FY Total (Capital)

FY Total (Grant)

Contractor Total

$129,428.00 $0.00 $0.00 $129,428.00

$159,702.40 $0.00 $0.00 $159,702.40

$0.00 $48,980.40 $0.00 $48,980.40

$107,492.00 $0.00 $0.00 $107,492.00

$396,622.40 $48,980.40 $0.00 $445,602.80$0.00 $0.00 $199,763.20 $199,763.20

$0.00 $0.00 $199,763.20 $199,763.20$157,622.40 $0.00 $0.00 $157,622.40

$136,822.40 $0.00 $0.00 $136,822.40

$188,822.40 $0.00 $0.00 $188,822.40

$188,822.40 $0.00 $0.00 $188,822.40

$672,089.60 $0.00 $0.00 $672,089.60$99,881.60 $99,881.60 $0.00 $199,763.20

$44,614.40 $0.00 $0.00 $44,614.40

$116,251.20 $116,251.20 $0.00 $232,502.40

$0.00 $236,137.20 $0.00 $236,137.20

$0.00 $0.00 $56,400.96 $56,400.96

$0.00 $0.00 $62,750.15 $62,750.15

$0.00 $0.00 $24,219.20 $24,219.20

$0.00 $0.00 $8,770.02 $8,770.02

$0.00 $0.00 $15,005.76 $15,005.76

$260,747.20 $452,270.00 $167,146.09 $880,163.29$232,970.40 $0.00 $0.00 $232,970.40

$131,102.40 $0.00 $0.00 $131,102.40

$364,072.80 $0.00 $0.00 $364,072.80$32,416.80 $0.00 $0.00 $32,416.80

$180,780.00 $0.00 $0.00 $180,780.00

$213,196.80 $0.00 $0.00 $213,196.80$1,906,728.80 $501,250.40 $366,909.29 $2,774,888.49

Emplid Name Job Title00028959 Dulitskaya, Mariam Customer Service Specialist00043411 Jefferson,Kimberly L Customer Ser Rep00043414 Hailstorks,Amanda T Customer Ser Rep00043419 Darby,Jessica A Customer Ser Rep00043390 Jackson,April D. TELECOMM EQUIPMENT OPERATOR00043398 Davis,Tamainia D. TELECOMM EQUIPMENT OPERATOR00043424 Banks,Jamel A TELECOMM EQUIPMENT OPERATOR00043477 Mincey,Jasmine D. TELECOMM EQUIPMENT OPERATOR00043479 Montgomery,Watashi S. TELECOMM EQUIPMENT OPERATOR00043484 Morris,Crystal L TELECOMM EQUIPMENT OPERATOR00043488 Atkocious,James Russell TELECOMM EQUIPMENT OPERATOR00043365 Whitfield,Tasyha TELECOMM EQUIPMENT OPERATOR00043392 Scott,Asante' H. TELECOMM EQUIPMENT OPERATOR00039280 Troublefield,Shelita Customer Ser Rep00039278 Srage,Fetum Shumi Customer Ser Rep00043550 Fisseha,Dagnachew Information Technology Special00043552 Taylor-Weems,Yolanda Program Analyst00042971 Hailstorks,India A Customer Ser Rep00043662 Islam,Kamal M Customer Ser Rep00043748 Jackson,Michael P INFORMATION TECHNOLOGY SPECIAL00013734 Lee,Yueh Hsin Customer Service Specialist00027698 Carr,Doreen Y Program Support Spec. (Bil.)00030428 Parris,Norberto R Customer Service Specialist00038263 Pittman-Brice,Sharron M Customer Ser. Rep.00003736 Sasagawa Coleman,Sumie CUSTOMER SERVICE REPRESENTATIV00028216 Sarwar,Spozmai CUSTOMER SERVICE COMMUNICIATIO00061645 Wilder,Briyana L Customer Ser Rep00019545 White,Cheo K Customer Ser Rep00062319 Perkins,Angie Marie Customer Ser Rep00062323 Malachi,DuJuan R Customer Ser Rep00021294 Lee,Jungja K Program Support Spec. (Bil.)00037078 Avalos,Brenda Y Customer Ser Rep00037288 Jones,Sabrina F Customer Ser Rep00036023 Walker, Jr., Marcellus C. CUSTOMER SERVICE REPRESENTATIV00028776 Harris,Charmaine Nicole TELECOMM EQUIPMENT OPERATOR00039579 Williams,Devon L TELECOMM EQUIPMENT OPERATOR00039582 Espinosa-Rodriguez,Karoline TELECOMM EQUIPMENT OPERATOR00059733 Starks,Barbara J Customer Ser Rep00059774 Chambers,Domonique C Customer Ser Rep00059779 Hughes,Qoyana M Customer Ser Rep00059732 Jones,Valerie L Customer Ser Rep00059883 Danson,Santo G Telecomm Transcriptionist00043194 Flores,Basil M. Information Technology Special00036866 Ortega,Beatriz STAFF ASST00043280 Gattison,Wanda D. EXECUTIVE ASST

NTE Date Start Date1/30/2011 5/2/20052/5/2011 12/8/20082/5/2011 12/8/20082/5/2011 12/8/20082/5/2011 12/8/20082/5/2011 12/8/20082/5/2011 12/8/20082/5/2011 12/8/20082/5/2011 12/8/20082/5/2011 12/8/20082/5/2011 12/8/20082/6/2011 12/8/20082/6/2011 12/8/2008

2/18/2011 6/23/20082/25/2011 6/23/20082/25/2011 12/22/20082/25/2011 12/22/20082/26/2011 10/31/20083/4/2011 1/5/2009

3/19/2011 1/8/20094/8/2011 4/5/20044/8/2011 11/1/2004

4/16/2011 9/6/20055/15/2011 3/17/20085/16/2011 10/21/20026/9/2011 1/12/2005

6/20/2011 6/21/20107/18/2011 4/29/20027/18/2011 7/19/20107/18/2011 7/19/20107/23/2011 1/26/20047/26/2011 10/29/20078/9/2011 11/13/2007

10/8/2011 7/23/200711/1/2011 4/4/2005

11/12/2011 8/4/200811/12/2011 8/4/2008

1/9/2012 11/9/20091/9/2012 11/9/20091/9/2012 11/9/2009

1/10/2012 11/9/20091/24/2012 11/23/20092/9/2012 11/10/2008

2/17/2012 10/15/20072/24/2012 11/24/2008

Division Position Resource Funding FY11 RQ # FY11 PO #

IT Telecommunications Policy PM

James Byrd Local RQ709708 RQ715209

PO343956


Gelinda Singletary

Local RQ709709 RQ715214

PO343959

IT Business IT Consultant (Sharepoint)

Vacant Capital RQ722035


Vacant SPR RQ724500

CAD Business IT Consultant (BizTalk)

Vacant Grant

MDC Emerging Senior Installer/Quality Analyst

Damon Bright SPR RQ709710 RQ715224

PO343957

MDC Emerging Vehicle Installation Technician

Tim Ramlogan SPR RQ709711 PO342629

MDC IT MDC Contractor

Chris Schumacher

SPR RQ709712 PO342622

MDC Core Senior Systems Engineer MDC

George Paine SPR RQ709716 PO343958

Radio Legacy RF Engineer

Gavin Suares SPR/Capital (50/50)


PO341022 (cap) PO342496 (SPR)

Radio Radio Data Analyst

Veeda Harris SPR RQ709704 PO342633

Radio Sr RF Engineer Lisa Harley SPR/Capital (50/50)


PO341122 (cap) PO342651 (SPR)

Radio Emerging RF Program Manager

Guy Jouannelle

Capital RQ709715 PO343333

Radio Sr RF Engineer Frank Williams Grant RQ731993 PO351346

Radio RF Project Management Consultant

Ivan Sindell Grant RQ703592 PO350092

Radio RF Program Manager


Radio Administrative/Web Analyst


Radio Sr RF Engineer - Training


Telephony Sr Telecommunications Project Manager

Phil Gregory SPR RQ709713 PO342625

Telephony Emerging Public Safety Telecommunications Analyst

Ramona Marble

SPR RQ709714 PO343332

Carrier Relations

911 Process and Accounting Consultant

Marilyn Brazzle SPR RQ716866 PO353792

Carrier Relations

911 Fund Network & Regulatory Analyst

Dave Boyce SPR RQ718972 PO348823

Funding Totals

Peopleclick Engagement

ID

Hourly Rate ITSA Fee Rate Total FY Hours Expiration Date

246480 $93.78 $5.78 $99.56 1300 09/30/11

246488 $71.00 $5.78 $76.78 2080 09/30/11

240193 $90.26 $5.78 $96.04 510 09/30/11

244196 $71.00 $5.78 $76.78 1400 09/30/11

245730 $90.26 $5.78 $96.04 2080 09/30/11

215531 $70.00 $5.78 $75.78 2080 09/30/11

215622 $60.00 $5.78 $65.78 2080 09/30/11

251812 $85.00 $5.78 $90.78 2080 09/30/11

251510 $85.00 $5.78 $90.78 2080 09/30/11

250935 $90.26 $5.78 $96.04 2080 09/30/11

250602 $63.93 $5.78 $69.71 640 09/30/11

251890 $106.00 $5.78 $111.78 2080 09/30/11

251196 $145.59 $5.78 $151.37 1560 09/30/11

274839 $80.46 $5.78 $86.24 654 03/31/11

277923 $111.51 $5.78 $117.29 535 03/31/11

244990 $145.59 $5.78 $151.37 160 03/31/11

233917 $50.08 $5.78 $55.86 157 03/31/11

239948 $80.46 $5.78 $86.24 174 03/31/11

246485 $93.78 $5.78 $99.56 2340 09/30/11

246910 $78.26 $5.78 $84.04 1560 09/30/11

282731 $129.29 $5.78 $135.07 240 09/30/11

276927 $175.00 $5.78 $180.78 1000 09/30/11

FY Total (SPR) FY Total (Capital)

FY Total (Grant)

Contractor Total

$129,428.00 $0.00 $0.00 $129,428.00

$159,702.40 $0.00 $0.00 $159,702.40

$0.00 $48,980.40 $0.00 $48,980.40

$107,492.00 $0.00 $0.00 $107,492.00

$396,622.40 $48,980.40 $0.00 $445,602.80$0.00 $0.00 $199,763.20 $199,763.20

$0.00 $0.00 $199,763.20 $199,763.20$157,622.40 $0.00 $0.00 $157,622.40

$136,822.40 $0.00 $0.00 $136,822.40

$188,822.40 $0.00 $0.00 $188,822.40

$188,822.40 $0.00 $0.00 $188,822.40

$672,089.60 $0.00 $0.00 $672,089.60$99,881.60 $99,881.60 $0.00 $199,763.20

$44,614.40 $0.00 $0.00 $44,614.40

$116,251.20 $116,251.20 $0.00 $232,502.40

$0.00 $236,137.20 $0.00 $236,137.20

$0.00 $0.00 $56,400.96 $56,400.96

$0.00 $0.00 $62,750.15 $62,750.15

$0.00 $0.00 $24,219.20 $24,219.20

$0.00 $0.00 $8,770.02 $8,770.02

$0.00 $0.00 $15,005.76 $15,005.76

$260,747.20 $452,270.00 $167,146.09 $880,163.29$232,970.40 $0.00 $0.00 $232,970.40

$131,102.40 $0.00 $0.00 $131,102.40

$364,072.80 $0.00 $0.00 $364,072.80$32,416.80 $0.00 $0.00 $32,416.80

$180,780.00 $0.00 $0.00 $180,780.00

$213,196.80 $0.00 $0.00 $213,196.80$1,906,728.80 $501,250.40 $366,909.29 $2,774,888.49

Cell Number User Title/Position Type 2009 2010 20112022306018 Elwalid Sidahmed Radio Manager Cell Phone 901.25 1054.22 $164.31

2022306034 James Callahan CAD Manager Cell Phone 669.77 674.55 164.31

2022364928 Dag Fisseha 911/311 Telecom IT Spec. Cell Phone 589.79 682.31 173.14

2022533558 Radio shop on call Radio on call Cell Phone 671.64 684.34 164.31

2022537709 Travis Dupree/Air card Call Center Operations (311) Wireless Card 513.05 516.12 112.522023024160 Disconnected Cell Phone 589.87 508.48

2023026545 Noel Lepierre IT Management Analyst Cell Phone 668.94 689.75 199.87

2023028128 David Belt CAD IT Spec. Cell Phone 652.01 674.27 164.31

2023098803 Barbara Stays Call Center Operations (911) Cell Phone 671.63 618.08 164.59

2023099679 Edward Washington Call Center Operations (911) Cell Phone 671.63 679.89 175.82

2023402531 Stephen Matthews Radio Supervisory Engineer Cell Phone 824.80 678.75 $169.33

2023411597 Collen Dreher-King 911 Carrier Management Cell Phone 797.48 699.93 169.37

2023412458 Robert Sutton Call Center Operations (911) Cell Phone 675.57 679.69 166.55

2023456334 Lisa Harley Radio Electronics Technician Cell Phone 698.33 685.24 164.59

2023725298 Ethan Goldberg CAD IT Program Analyst Cell Phone 671.54 675.39 164.31

2023727860 Travis Dupree Call Center Operations (311) Cell Phone 766.01 665.18 192.99

2023805203 Basil Flores CAD IT Spec. Cell Phone 825.58 692.83 178.93

2023842952 Clyde Wilson Radio Electronics Engineer Cell Phone 675.29 680.74 170.49

2023842957 Karl Pearson Radio Electronics Technician Cell Phone 835.23 676.21 164.87

2024034390 Janice Quintana Director of Unified Communications Cell Phone 869.23 726.91 84.05

2024208696 Kip Ross/ Air Card Management Analyst Wireless Card 523.05 430.10 112.52

2024202297 Yolanda Taylor-Weems 911 Carrrier Management Cell Phone 99.20 164.312024376504 Disconnected Cell Phone 754.08 573.86

2024940429 Alton Gadsten 911 Supervisor Training Spec. Cell Phone 662.24 674.27 164.59

2024943332 Wanda Gattison Executive Asst. Cell Phone 700.96 733.31 176.97

2024944306 Damon Bright MDC IT Contractor Cell Phone 662.24 684.76

2024944709 Tim Ramlogan MDC IT Contractor Cell Phone 663.68 684.76 186.25

2024944838 Lajuan Sullivan 911 Asst Watch Commander Cell Phone 719.38 677.12 164.31

2024945503 Chris Schumacher IT MDC Contractor Cell Phone 662.49 677.07 171.05

2024946320 Spare Cell Phone 851.99854.87

163.86

2024946699 Disconnected Cell Phone 719.07 535.14

2025101172 Curtis Edward Call Center Operations (311) Cell Phone 617.24 676.52 172.742025104314 Disconnected Wireless Card 513.05 325.53

2025385596 Clark Higgs Call Center Operations (911) Cell Phone 615.52 684.27 164.31

2025385861 Chris Schumacher IG Office PDA 803.70 516.12 129.65

2025389136 Phil Gregory Telecom Manager Cell Phone 894.85 179.78

2025389137 George Paine IT MDC Contractor Cell Phone 662.24 676.51 167.12

2025389138 Franklin St. Hillare 311 Ops Sup. Cell Phone 606.15 675.72 169.03

2025790794 Shani Jones/Air card IT Manager Wireless Card 513.05 172.04 112.52

2025790795 Dag Fisseha 911/311 Telecom IT Spec. Wireless Card 513.05 516.12 112.48

2025795242 Elwalid Sidahmed Radio Manager Wireless Card 714.92 516.10 112.52

2025908980 James Robert Call Center Operations (311) Cell Phone 352.59 730.72 165.76

2025908981 Linda Pierce Call Center Operations (311) Cell Phone 364.09 670.06 166.042026047034 William Camp Call Center Operations (911) Cell Phone 291.58 164.312026047035 Renee Winchester Call Center Operations (911) Cell Phone 292.42 185.832026047036 Rosyland Muse Call Center Operations (911) Cell Phone 291.58 164.59

2026047037 Ingrid Bucksell Call Center Operations (911) Cell Phone 291.58 166.49

2026047038 Bridget Lewis Call Center Operations (911) Cell Phone 291.58 165.71

2026047043 Calvin Williams Call Center Operations (911) Cell Phone 291.86 164.31

2026047044 Elma McCoy Call Center Operations (911) Cell Phone 291.58 164.31

2026047045 Lejuan Ribbon Call Center Operations (911) Cell Phone 168.61 164.31

2026047048 Gladys Rodriguez Call Center Operations (911) Cell Phone 291.58 164.59

2026047049 Bennie Coates Call Center Operations (911) Cell Phone 302.83 208.36

2026047050 Marlene Hollins Call Center Operations (911) Cell Phone 291.58 165.15

2026047046 Calandra Lawrence Call Center Operations (911) Cell Phone 292.98 164.872026047047 ComSite Wireless Location ComSite Wireless Location Testing Cell Phone 294.58 164.31

2026047051 Carl Millard Call Center Operations (911) Cell Phone 300.55 164.872026647177 Yvonne McManus 311 Deputy Director Cell Phone 671.63 682.11 164.87

2026647180 Kelly Brown Special Projects Cooridnator Cell Phone 800.58 674.83 164.31

2026647213 Shani Jones PMG Supervisor Cell Phone 686.86 689.16 166.56

2026647221 Denise Stutson Quality Assurance Analyst Cell Phone 620.63 674.27 164.312027143701 Teddy Kavaleri Chief IT Officer Cell Phone 797.24 691.78 165.99

2027143742 Susan Nelson 911 Carrier Management Cell Phone 802.03 674.27 164.31

2027313035 Michael Jackson 911/311 Telecom IT Spec. Cell Phone 677.73 674.83 168.792027313121 Disconnected Cell Phone 615.73 564.612027474452 Felix Igbedior Radio Electronics Engineer Cell Phone 803.42 $694.13 165.43

2027474543 Arnita Bonner-Evans Administrative Officer (HR) Cell Phone 802.03 676.00 165.43

2028215817 Asjraf El-khatib Agency Fiscal Officer (AFO) Cell Phone 374.55 676.00 164.312028340027 spare pending disconnect Cell Phone 673.34 426.18 103.8

2029069947 Teddy Kavaleri Chief IT Officer Wireless Card 513.05 516.12 112.52

2029975187 Maria Miranda Finance Support Analyst Cell Phone 671.55 674.27 164.87$36,943.79 $39,601.22 $10,471.98

JustificationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communication

Position requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communication

Position requires 24 hour communicationPosition requires 24 hour communication

Position requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationRequired in the event that other vital communications are out of service

Position requires 24 hour communication

Position requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communication

Position requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour Position requires 24 hour

i tiPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationRequired to perform system Position requires 24 hour communicationPosition requires 24 hour Position requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour communicationPosition requires 24 hour

i tiPosition requires 24 hour communication

Position requires 24 hour communication

Position requires 24 hour Position requires 24 hour communicationPosition requires 24 hour communication

Position requires 24 hour communicationPosition requires 24 hour communication

Office of United Communications FY 2011 Performance Plan

Government of the District of Columbia Published October 2010

1

FY 2011 PERFORMANCE PLAN

Office of Unified Communications

MISSION

The mission of the Office of Unified Communications (OUC) is to provide a fast, professional,

and cost-effective response to emergency (911) and non-emergency (311) calls in the District.

The OUC also provides centralized, District-wide coordination and management of public safety

voice radio technology and other public safety wireless and data communication systems and

resources.

SUMMARY OF SERVICES

The Office of Unified Communications serves as answering point for emergency (911) and non-

emergency (311) calls. The OUC develops and enforces policy directives and standards

regarding public safety and non-public safety communications. It handles telephone reporting,

provides audio transcribing, processes city service requests, and operates and maintains public

safety and non-public safety voice radio technology. It also oversees all land and mobile radio

systems tied to the response network in addition to managing building facilities that support call

center and public safety voice radio technology.

PERFORMANCE PLAN DIVISIONS

911 Operations Division

311 Operations Division

Technology Operations Division:

Transcription Division

AGENCY WORKLOAD MEASURES

Measure FY2009

Actual

FY2010

YTD

Number of calls handled (received)

by 911 1,371,629 1,000,767

Number of service requests taken by

311 350,000 375,466

Number of police reports taken by

Telephone Reporting Unit 8,780 7,830

Total Transmission Requests

fulfilled Not Available Not Available

Number of calls received by 311 2,693,592 1,859,237

Number of Radio Calls processed 11,540,718 8,277,023

Number of CAD events processed 881,794 773,724



2

911 Emergency Operations Division

SUMMARY OF SERVICES The Emergency Operations Division receives and processes 911 calls accurately and efficiently.

Police and fire incidents are created through Computer Aided Dispatch (CAD) and transferred to

DC Fire and Emergency Services (FEMS) and/or DC Metropolitan Police Department (MPD), as

well as additional agencies in the NCR, by voice transmission and computer to computer

dispatch. Emergency Operations personnel receive ongoing training and updates through the

Training Unit.

OBJECTIVE 1: Ensure fast and accurate responses to 911 (emergency) calls.

INITIATIVE 1.1: Utilize AQUA monitoring system to ensure adherence to National

Academies of Emergency Dispatch NAED protocols.

OUC will monitor the employees daily using the AQUA monitoring system and provide

the employees immediate feedback. This will be accomplished by tracking and

documenting all statistical data to determine any problem areas or areas of opportunity.

The division will conduct daily reminders and refresher trainings to improve employee

awareness and performance, and coordinate with field providers and first responders in

order to determine best practices. Finally, OUC will attend community meetings

educating the public on our practices and procedures and obtaining their feedback and

concerns as well. Completion Date – September 2011

INITIATIVE 1.2: Ensure that 911 calls for service are answered in a timely manner

through the utilization of staff scheduling systems.

The division will schedule employees to meet minimum daily staffing to ensure that all

calls are answered in a timely manner. Using empirical data, the division will adjust

staffing levels to meet predicted increases in the demand for 911 services, including

planned events and activations by FEMS, MPD, and HSEMA; in this way, OUC will

maintain desired staffing levels through filling vacancies quickly. Finally, the division

will utilize the Call Management Systems (CMS) software to track call statistic history to

help improve 911 responsiveness to callers.

In FY10 the OUC performed well above the national standard for 911 answer time and

ended the year with 98% of 911 calls answered within five (5) seconds. In FY11 we will

continue to exceed the national standard set by the National Emergency Number

Association (NENA). The National Emergency Number Association (NENA) which sets

standards for 911 answer time recommends the following:

1) Ninety-five (95%) of all 911 calls should be answered within twenty (20) seconds.

2) Ninety percent (90%) should be answered within ten (10) seconds during the busy

hour (the hour each day with the greatest call volume Completion Date – September

2011.



3

PROPOSED KEY PERFORMANCE INDICATORS – 911 Emergency Operations

Division

Measure FY2009

Actual

FY2010

Target

FY2010

YTD

FY2011

Projection

FY2012

Projection

FY2013

Projection

Percent of 911 calls

answered within 5 seconds1

96.45% 97% 97.84% 97% 97.2% 97.5%

Percent of 911 calls (wire

line and wireless)

abandoned

1.8% 3% 1.21% 3% 2.5% 2.5%

Percent of current call

takers trained and active as

Universal Call Takers

69.06% 100% 88.00% 100% Not

Available

Not

Available

Percent of current call taker

that are conversationally

bi-lingual

21.58% 20% 23.47% 20% 20% 24%

Percent of days minimum

staffing levels met.

Not

Available 90%

Not

Available 90% 98% 98%

Percent of calls in which

call to queue is 90 seconds

or less

Not

Available 75%

Not


Percent of 911 Police

Priority 1 calls in which

queue to dispatch is 90

seconds or less

Not

Available 75%

Not


Percent of 911 FEMS calls

in which queue to dispatch

is 90 seconds or less

Not

Available 75%

Not


311 Non-emergency Operations Division

SUMMARY OF SERVICES 311 is the access point for customers seeking assistance with situations that are not life-

threatening, not serious or not currently in progress. It is the single access number for

constituents, residents, and visitors in search of DC government services and information.

OBJECTIVE 1: Ensure timely, accurate, world-class customer service response to 311

(non-emergency) calls.

INITIATIVE 1.1: Strengthen overall 311 service delivery.

In order to realize the full benefit of integrating other call functions into 311, we will

structure training and development programs to maximize our service delivery capacity

and further enhance responsiveness. We will increase the number of employees that

1 This measure exceeds the national standard set by the National Emergency Number Association (NENA). NENA

document 56-005 (2006) recommends that 90% of 911 calls be answered within ten seconds and that 95% of 911

calls be answered within twenty seconds.



4

operate as “full-service providers” from 20 to a total of 35 in FY11. Completion date –

September 2011.

To enhance the existing technological structure, we will implement an Automated Voice

Response System to enable automated call processing of routine transactions and

information. This will provide call processing efficiencies and aide in aligning resources

to better handle increasing call demand. Completion date – September 2011.

INITIATIVE 1.2: Expand non-emergency call taking quality assurance program.

Ensure adherence and consistency to prescribed service delivery standards through

monitoring calls for accuracy, responsiveness, and quality of customer service by 311

team leaders and supervisors. This allows the OUC to identify performance gaps and

take the necessary steps to improve quality and efficiency. OUC will monitor the

employees daily and provide the employees immediate feedback. This will be

accomplished by tracking and documenting all statistical data to determine any problem

areas or areas of opportunity. The division will conduct monthly reminders and refresher

trainings to improve employee awareness and performance, and coordinate with agency

program areas to secure program updates. Finally, OUC will attend community meetings

educating the public on our practices and procedures and obtaining their feedback and

concerns as well. Completion date – September 2011.

PROPOSED KEY PERFORMANCE INDICATORS – 311 Non-emergency Operations

Division

Measure FY2009

Actual

FY2010

Target

FY2010

YTD

FY2011

Projection

FY2012

Projection

FY2013

Projection

Percent of calls abandoned for 727-

10002

7.98% 8% 7.77% 8% 8% Not

Available

Percent of 311 calls answered

within 90 seconds3

48.4 85% 52.4 75% 75% 75%

Technology Operations Division

SUMMARY OF SERVICES The Technology division of the OUC provides centralized, District-wide coordination and

management of public safety and other city services communications technology including voice

radio, 911/311 telephony, computer aided dispatch systems (CAD), citizen interaction

relationship management (CIRM) systems, mobile data computing systems (MDC) and other

technologies including wireless and data communication systems and resources.

OBJECTIVE 1: Enhance the District’s Emergency and non-emergency communications

technology.

INITIATIVE 1.1: Upgrade the District’s radio system.

2 727-1000 merged with 311 in January 2009.

3 This measure is in line with industry standards and the future targets account for the merger of 727-1000.



5

Under this initiative the OUC will begin a multi-year upgrade of current radio

technologies to the APCO Project 25 (P25) standard. This initiative will consist of

replacing all MPD radios, upgrading all FEMS radios, and upgrading the radio system.

In FY11, 2000 MPD radios will be replaced and one Radio tower site will be rebuilt. This

initiative will significantly enhance the District’s ability to maintain robust radio

interoperability both among District agencies, as well as with regional partners.

Completion Date – September 2011.

INITIATIVE 1.2: Upgrade primary and back-up call center IT equipment.

This initiative will enhance the ability to respond to and manage calls at the District’s 911

and 311 call centers by replacing all 911 and 311 call center workstations and consoles,

phones, printers and copiers. In FY11, all Computer Aided Dispatch workstations,

911/311 phones, call floor printers, and all Telephony servers older than 5 years will be

replaced. Completion Date – September 2011.

INITIATIVE 1.3: Upgrade Computer Aided Dispatch software and hardware. This initiative will support the upgrade of the Computer Aided Dispatch (CAD)

application and hardware for 911 call processing and dispatching Police, EMS and Fire

events to the latest available version to keep up with current industry standards and best

practices. In FY11 CAD will be upgraded to version 9.1. Maintaining CAD ensures that

the agency can properly respond to emergency situations within the District. Completion

Date – May 2011.

INITIATIVE 1.4: Enhance the District’s Mobile Data computing capabilities.

A large part of this initiative will ensure that OUC’s client agencies operate with current

technologies, application platforms, and up-to-date industry-accepted Standard Operating

Procedures and best practices. OUC will continue to enhance mobile data computing by

upgrading currently deployed mobile data computer (MDC) units and deploying new

personal digital assistant (PDA) devices. In FY11, 150 PDA units will be deployed and

mobile application will be upgraded to latest version Mobile for Public Safety (MPS).

Completion Date – September 2011

INITIATIVE 1.5: Upgrade the Fire Station Alerting System.

This initiative will replace outdated fire station alerting system at all 34 fire stations and

the 911 call centers. This will allow for new technology deployment for faster and

accurate response and data sharing. In FY11, all 34 Fire Stations’ alerting equipment and

software will be replaced. Completion Date – September 2011.

PROPOSED KEY PERFORMANCE INDICATORS – Technology Operations Division

Measure FY2009

Actual

FY2010

Target

FY2010

YTD

FY2011

Projection

FY2012

Projection

FY2013

Projection

Percent of time radio system is available 99.99% 99.92% 99.99% 99.94% 99.95% 99.95%



6

Percent of time 911/311 telephony system

is available4

99.99% 99.92% 99.99% 99.92% 99.95% 99.95%

Percent of time Computer Aided Dispatch

(CAD) system is available 99.99% 99.92% 99.99% 99.94% 99.95% 99.95%

Percent of time OUC responds to Mobile

Data Terminal repairs within 24hrs5

100% 96% 100% 99% 99% 99%

Transcription Division

SUMMARY OF SERVICES The Transcription Section provides audio transcriptions of conversations between field

providers, call takers, dispatchers, and callers requesting emergency and non-emergency service

to members of the Metropolitan Police, Fire Emergency Medical Services Departments and other

public safety and governmental organizations.

OBJECTIVE 1: Implement a process that efficiently improves the overall performance of

case management for the Assistant States Attorney’s office.

INITIATIVE 1: Conduct a joint needs based assessment with the Assistant States

Attorney’s Office.

The purpose of this initiative is to ensure the overall performance improves as it relates to

case preparation for the Assistant States Attorney’s Office. We will use imperical data to

develop a comprehensive plan that will improve inefficiencies of the process. The data to be

extracted will consist mostly of, but not limited to, the hours it takes from inception to

completion and resolution of each case. Included in the assessment will be the cost

associated with supplies and the residual effects of duplicate work. (January 2011).

INITIATIVE 2: Implement an enhanced quality based system that provides more

efficient service to stakeholders.

To support the Assistant States Attorney’s office mission in public safety, OUC will research

ways to enhance inter-agency cooperation. The purpose of this initiative is to utilize the data

gathered from a needs based assessment to identify a user friendly system that works for the

front and end users. The gathered data will be presented to the Assistant States Attorney’s

Office in an attempt to jointly identify a comprehensive process. After extensive research, the

OUC will provide multiple (at least two) options to be jointly assessed. This initiative will

be completed by June 2011.

The OUC will develop a multi-phased process that will begin with information sharing,

internal training and reporting education. During initial implementation, the OUC will

conduct routine spot checks and provide regular analysis to the vested parties.

4 In accordance to NENA document 03-501 (2005).

5 This measure is an industry standard; ICMA’s FY2009 data report cites an average 81% of radio system repairs are

completed within 24 hours within jurisdictions with populations over 100,000



7

PROPOSED KEY PERFORMANCE INDICATORS – Transcription Division

Measure FY2009

Actual

FY2010

Target

FY2010

YTD

FY2011

Projection

FY2012

Projection

FY2013

Projection

FOIA completion within legislated

timeline (15 days) 85% 90% 95% 95% 95% 99%

AUSA package completion within

mandated timeline N/A 90% 95% 95% 95% 99%

OAG package completion within

mandated timeline 95% 95% 97% 97% 97% 99%

Completion of internal investigation

complaints within 72 hours 95% 95% 97% 97% 97% 99%

1

OUC KEY PERFORMANCE INDICATORS – 911 Emergency Operations Division

Measure

FY2009 Actual

FY2010 Target

FY2010 Actual

FY2011 Projection

FY2012 Projection

FY2013 Projection

Percent of 911 calls answered within 5 seconds*

96.45%

97%

97.84%

97%

97.2%

97.5%

Percent of 911 calls (wire line and wireless) abandoned

1.8%

3%

1.21%

3%

2.5%

2.5%

Percent of current call takers trained and active as Universal Call Takers

69.06%

100%

88.00%

100%

N/A

N/A

Percent of current call takers that are conversationally bi-lingual

21.58%

20%

23.47%

20%

20%

24%

Percent of days minimum staffing levels met

Not Available

90%

Not Available

90%

98%

98%

Percent of calls in which call to queue is 90 seconds or less

Not Available

75%

Not Available

80%

82%

85%

Percent of 911 Police Priority 1 calls in which queue to dispatch is 90 seconds or less

Not Available

75%

Not Available

80%

82%

85%

Percent of 911 FEMS calls in which queue to dispatch is 90 seconds or less

Not Available

75%

Not Available

80%

82%

85%

* This measure exceeds the national standard set by the National Emergency Number Association (NENA). NENA document 56-005 (2006) recommends that 90% of 911 calls be answered within ten seconds and that 95% of 911 calls be answered within twenty seconds.

2

OUC KEY PERFORMANCE INDICATORS – 311 Emergency Operations Division

Measure FY09 Actual

FY10 Target

FY10 YTD

FY11 Projection

FY12 Projection

FY13 Projection

Percent of calls abandoned for 727-1000* 7.98% 8% 7.77% 8% 8% N/A

Percent of 311 calls answered within 90 seconds* 48.4 85% 52.4 75% 75% 75%

*727-1000 merged with 311 in January 2009.This measure is in line with industry standards and the future targets account for the merger of 727-1000

3

OUC KEY PERFORMANCE INDICATORS – Technology Operations Division

Measure FY09 Actual

FY10 Target

FY10 YTD

FY11 Projection

FY12 Projection

FY13 Projection

Percent of time radio system is available

99.99% 99.92% 99.99% 99.94% 99.95% 99.95%

Percent of time 911/311 telephony system is available*

99.99% 99.92% 99.99% 99.92% 99.95% 99.95%

Percent of time Computer Aided Dispatch (CAD) system is available

99.99% 99.92% 99.99% 99.94% 99.95% 99.95%

Percent of time OUC responds to Mobile Data Terminal repairs within 24hrs

100% 96% 100% 99% 99% 99%

*

In accordance to NENA document 03-501 (2005).

4

OUC KEY PERFORMANCE INDICATORS – Transcription Division

Measure

FY09 Actual

FY10 Target

FY10 YTD

FY11 Projection

FY12 Projection

FY13 Projection

FOIA completion within legislated timeline (15 days)

85% 90% 95% 95% 95% 99%

AUSA package completion within mandated timeline

N/A 90% 95% 95% 95% 99%

OAG package completion within mandated timeline

95% 95% 97% 97% 97% 99%

Completion of internal investigation complaints within 72 hours

95% 95% 97% 97% 97% 99%