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Enterprise Content
Management (ECM) An Overview ofSAP Solutions
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What is SAPs offering for ECM today ?
Summary
What is Enterprise Content Management ?
What is SAPs strategy for ECM ?
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What is SAPs offering for ECM today ?
Summary
What is Enterprise Content Management ?
What is SAPs strategy for ECM ?
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What is ECM ? Depends on who you ask
What is ECM ?
Depends on who you ask !
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Gartner: The Core Components of ECM
Document management for check-in/check-out, version control,security and library services for business documents
Web content management for automating the webmaster bottleneck,
managing dynamic content and content authoring
Records management for legal or regulatory purposes, long-term
archiving, and automation of retention and compliance policies
Document capture and document imaging for capturing andmanaging paper documents
Document-centric collaboration for document sharing and
supporting project teams
Workflow for supporting business processes and routing content,
assigning work tasks and states, and creating audit trails
Source: Gartner, Magic Quadrant ECM, 2004
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AMR: Key ECM related Business Mandates
Meeting compliance mandatesIncluding Sarbanes-Oxley Act (SOX), Department of Defense regulations, the Health InsurancePortability and Accountabili ty Act (HIPAA), and emerging green laws like Restr ict ion of HazardousSubstances (RoHS) and Waste Electr ical and Electronic Equipment (WEEE)
Improving market agili tyCapturing, distributing, sharing, and synchronizing information; most often product information,more readily and effectively with suppliers, business partners, and customers
Support ing Product Lifecycle Management (PLM)Support ing the needs of research, engineering, and development organizations that mustcollaborate on a wide range of structured and rich information assets
Advertising, marketing, and promotionProviding high quality, branded information to customers through various media and saleschannels
Customer supportOffering responsive systems for customer service and self-service initiatives, ensuring the qualityof information presented to customers, and relaying information quickly to engineering and
development organizations
Information worker productivity and knowledge managementHelping alleviate employee ineffic iency and a variety of urgent issues, including impendingdeparture of retiring employees
Source: The New Enterprise Content Management Imperative: Advancing Your Top Six Business Initiatives,AMR 2005
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Bottom Line
Enterprise Content Management is about
People
Authors, Readers, Approvers
Authorizations & access Document-centric collaboration
Information
Documents & content
Metadata & attributes
Consolidation & harmonization
Processes
Workflows Retention rules
Document li fecycle
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What is SAPs offering for ECM today ?
Summary
What is Enterprise Content Management ?
What is SAPs strategy for ECM ?
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From Infrastructure to Applistructure:Business Process Platform
Empowerment/
Real-Time Visibility
+Differentiation/
Business Innovation
+
Productivity/
Business Integrity
=
Competitive
Advantage
SAP NetWeaver
Business Process Platform
Analytics
SAP Composite Applications
Partner Composite Applications
EnterpriseServices
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From Infrastructure to Applistructure:Business Process Platform
Empowerment/
Real-Time Visibility
+Differentiation/
Business Innovation
+
Productivity/
Business Integrity
=
Competitive
Advantage
ECM capabilities:
Integral part of SAP NetWeaver
and Business Process Platform
Analytics
SAP Composite Applications
Partner Composite Applications
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SAPs ECM Strategy in a Nutshell IT Perspective
Business Applications & ProcessesEfficiency &Execution
Information &InnovationEnterprise Content
Integrate ECM technology into business applications and processes SAPs ECM technology is t ightly integrated into standard and customized
business applications and processes
SAP uses an extensive partner ecosystem to complement i ts own technology tocreate complete solutions
Merge them !
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Specialized & advanced
VERTICAL approach
Broad & simple
HORIZONTAL approach
SAPs ECM Strategy in a Nutshell User Perspective
Endusers / ConsumersInformation from various sources
Keep it simple and intuitive
Often need for document centriccollaboration
Professional Users
Tied to specific business tasks(e.g. CAD construct ing)
Professional authoring tools
Need for robust documentlifecycle
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SAPs ECM Strategy in a Nutshell User Perspective
SAP provides ECM technology for horizontal and vertical applications
Horizontal applications
Empower knowledge workers, improve productivity and foster innovation Leverage the Knowledge Management and Collaboration capabilities of SAP NetWeaver
Vertical applications
Address dedicated industry specif ic or cross industry business processes
Leverage technology including mySAP PLM DMS and Records Management
Specialized & advanced
VERTICAL approach
Broad & simple
HORIZONTAL approach
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Example:Integration of EP, KMC, DMS and Records Mgmt.
SAP Enterprise PortalSAP Enterprise PortalKnowledge Management /
Collaboration
Knowledge Management /
Collaboration
Professional
Users
Endusers /
Consumers
SAP Document
Management
System (DMS)
SAP Document
Management
System (DMS)
SAP
Records
Management
SAPRecords
Management
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What is SAPs offering for ECM today ?
Summary
What is Enterprise Content Management ?
What is SAPs strategy for ECM ?
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SAP NetWeaver Knowledge Management
Knowledge Mgmt. provides
Centralized access toheterogeneous documentrepositories
A repository for storing
documents related to portaland everyday work
Consistent Look & Feel
Full-text search capabil ities
Document centric services
Knowledge Management is
Delivered via SAP NetWeaverPortal
Tightly integrated with SAPNetWeaver Collaboration toenable document-centriccollaboration scenarios
SAP NetWeaver Knowledge Management
provides a unifying layer for heterogeneous
document repository landscapes
SAP NetWeaver Knowledge Management
provides a unifying layer for heterogeneous
document repository landscapes
Various repositories do exist and it is
impossible to centralize all unstructured
information within one repository
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SAP NetWeaver Knowledge Management
Knowledge Mgmt. provides
Centralized access toheterogeneous documentrepositories
A repository for storing
documents related to portaland everyday work
Consistent Look & Feel
Full-text search capabil ities
Document centric services
Knowledge Management is
Delivered via SAP NetWeaverPortal
Tightly integrated with SAPNetWeaver Collaboration toenable document-centriccollaboration scenarios
SAP NetWeaver Knowledge Management
provides a unifying layer for heterogeneous
document repository landscapes
SAP NetWeaver Knowledge Management
provides a unifying layer for heterogeneous
document repository landscapes
SAP delivers its own repository andready-to-use connectors to various others !
Customers can develop their own connectors !
Partners can certify their connectors !
SAP delivers its own repository and
ready-to-use connectors to various others !
Customers can develop their own connectors !
Partners can certify their connectors !
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SAP NetWeaver Knowledge Management
Taxonomies (virtual
hierarchies) across
distributed repositories
Taxonomies (virtual
hierarchies) across
distributed repositories
Unified search across
repositories
Unified search across
repositories
Documents from
distributed repositor ies
Documents f rom
distributed repositories
Unified services (depending on
user context and authorizations)
Unified services (depending on
user context and authorizations)
SAP NetWeaver Knowledge Management is delivered via the SAP NetWeaver Portal
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mySAP PLM DMS
mySAP PLM DocumentManagement (DMS) enablesusers to work on technicaldocuments over the entireproduct life-cycle
Comprehensive solution fortechnical documents: versionsand structures, approval- and
change management
Process integration: objectlinks to other business
objects, e.g. productstructures or projects
Open interfaces to CAD
applications and MS Office
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Horizontal:SAP NetWeaver
Knowledge Management
(KM)
Cross-repository access forendusers and consumers
Integral part of
SAP NetWeaver Portal
Vertical:
mySAP PLM Document
Management System
(DMS)
Provides in-depth
functionality and integration
for R&D and logist ics
Integral part of SAP R/3
SAP NetWeaver Portal /
Knowledge Management
Document
Management
System
ECM Capabilities taylored to Different User Needs:Integration of KM and DMS
DMSConnect
orforKM
CAD
SystemCAD Integration
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SAP NetWeaver Collaboration
SAP Netweaver Collaborationprovides support for virtualteams in their daily work
Meet in virtual rooms to jointlywork on common goals
Lean real-time collaborationcapabilities
Integration of ALL existing portaliViews into collaboration scenariospossible including all content fromKnowledge Management
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mySAP PLM cFolders
cFolders enables users to work ondesign and development projects invirtual teams with external business
partners
Direct integration into mySAP PLM& mySAP SRM (Strategic Sourcing)
Integrated visualization tool for2D/3D viewing of CAD objects
Sophisticated status managementand authorization concept
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Why horizontal and vertical tools makes sense
Steering Committee ismaking decisions of general principle
working with off ice documents (pdf, ppt )
using SAP NetWeaver Collaboration Room
with access to cFolders through KM
Engineering is
creating concepts and designs
working with Office Documents, drawings,
BOM, CAD models
using CAD, DMS & mySAP PLM cFolders
Engineering partner is
particularizing designs or designingmodules
working with Office Documents, drawings,BOM, CAD models
Engineering partner is usingmySAP PLM cFolders
CAD
CAD
Integration
IntegrationKM
SAP NetWeaver Collaboration
R/3DMS, material, BOM
cFolders
Integration
SAP20
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Slide 23
SAP20 Shortend025196; 19-08-2005
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SAP Records Management
SAP Records Management replacespaper files with digital files (records)
A record provides a structured accessto all information objects that belongtogether in a distinct business process.Examples:
Personnel record
Bid invitation record
SAP Records Management bringstogether document management,workflow and functional integration withbusiness objects
Records may include any kind ofinformation object (see next slide)
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SAP Records Management
Transactions
Web content
Material
Bill
Master data
Customer
Business objects
Notes
Scanneddocuments
Documents
(Desktop / DMS)
Reports
Archived documentse.g. outgoing documents
Process
Information
Information and transactional
data is bundled
in electronic records
Fax und E-Mail
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Business Department
We need to supplement
the companies core
processes with our
own departmental
procedures.
Central IT
We need to createflexible, robust and
highly scalable
standardized processes
Individual
I want to delegate
some of my tasksto colleagues, and
track their progress.
Workflow for ECM Different Flavors are Needed
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Business Department
We need to supplement
the companies core
processes with our
own departmental
procedures.
Central IT
We need to createflexible, robust and
highly scalable
standardized processes
Individual
I want to delegate
some of my tasksto colleagues, and
track their progress.
Workflow in ECM Different Flavors are Needed
SAP NetWeaverTM
Guided Procedures
Collaboration Room
Unbounded Processes
Embedded Processes
SAP NetWeaverTM
Programmed Processes
Collaboration Tasks
SAP NetWeaverTM
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What is SAPs offering for ECM today ?
Summary
What is Enterprise Content Management ?
What is SAPs strategy for ECM ?
From Infrastructure to Applistructure:
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From Infrastructure to Applistructure:Business Process Platform
Empowerment/
Real-Time Visibility
+
Differentiation/
Business Innovation
+
Productivity/
Business Integrity
=
CompetitiveAdvantage
ECM capabilities:
Integral part of SAP NetWeaver
and Business Process Platform
Analytics
SAP Composite Applications
Partner Composite Applications
S SAP B i P B d A h t ECM
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Summary: SAPs Business Process Based Approach to ECM
SAP strategy is to optimize business processes through solutions thatinclude ECM technology
SAP tightly integrates ECM technology into standard and customized
business processes
SAP uses an extensive partner ecosystem to complement its owntechnology to create complete solutions
SAP provides ECM technology for both horizontal and vertical
applications
Horizontal applications
Empower knowledge workers, improve productivity and foster innovation
Leverage the Knowledge Management and Collaboration capabili ties of SAP
NetWeaver
Vertical applications
Address dedicated industry specific or cross industry business processes
Leverage technology including mySAP PLM DMS and Records Management
H A li ti C M k U f It
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How Applications Can Make Use of It
SAP
Records
Management
SAP
Records
Management
SAP
DMS
SAP
DMS
SAP Enterprise Portal /Knowledge Management /
Collaboration
SAP Enterprise Portal /Knowledge Management /
Collaboration
Analytics
Composites
Legacy /
3rd PartyPartner
SAP technical document infrastructure
Business Applications
can make use of
SAPs Enterprise Content
Management capabilities
and leverage
SAPs technicalinfrastructure
as well as
partner and legacy
systems
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