8/7/2019 05a_worksystem typing
1/17
Name: Queenie 50521735, Violet 50519881
Figure 3: Work system snapshot
English Proof-Reading Service
Customers Products & Services
* Student
* Job applicant
* Postgraduate candidate
* Editor(Professors)
* Anyone needs proof-reading service
* Ameteur writer
* Proof-Reading (24 hours, express)
- Business Writing
- Academic Paper - Fiction & literatures
* Proof-Reading (Normal)
- Buz writing
- Academic Paper
- Fiction & Literatures
Work Practices (Major Activities or Processes)
* Administrative Assistants collect and receive enquiry from the potential customers.
* Administrative Assistants sort, schedule and coordinate service between clients and professor
* Or Administrative Assistants follow up the enquiry
* Vustomer submits document online
* Administrative Assistant confirm price and turnover time to complete editing
* Professors edit document
* Administrative Assistants / Professor sents complete document back to customer.
Participants Information Technologies
* Editor (free-lacer)
* Web Master
* Academic Professions
(e.g. Professor)
* Administrative assistant
* Service Package info
* Payment
* Procedure (Submission)
* Terms & conditions of use
* Sample documents (Before-and-after)
* Recuritment info
* Internet
* Fax
* Bank Payment System
* CRM
* Adv. Engine* Telephone
8/7/2019 05a_worksystem typing
2/17
Name: Ronny Wong, Raymond Tam, Melanie Wong
Figure 3: Work system snapshot
IPO Offering via Internet Banking
Customers Products & Services
- Bank A/C Holder
- E-banking officer
- IPO Banking officer
- Approval or denial of allocation of shares
- Re-deposit of extra funding
Work Practices (Major Activities or Processes)
- Customer sends request to Banking to buy IPO
- E-banking officer sens request to IPO Banking officer
- IPO Banking officer sends request to Underwriter
- Underwriter officer allot shares + informs the bank
- IPO Bank officer inform customer about allotment
- IPO Bank officer re-deposit extra (refund) to customers + deposit shares to customer's account
Participants Information Technologies- Bank A/C Holder
- E-banking officer
- IPO Banking officer
- Underwriter officer
- Applicant's A/C balance, stock
price, quantity requested
- Award no. of shares
- T& C of the shares + refund
- Internet
- Web server
- internet security / vertifivation
8/7/2019 05a_worksystem typing
3/17
Name: Hlda Cheung 92185914, Emily Kwok 96014325
Figure 3: Work system snapshot
etms of Expeditors - logistics company
Customers Products & Services
- Shipper and consignee (local/overseas)
- Operational staff
- Marketing and sales staff
- Accounting staff
- Cargo movement
- Customs brokerage service
- tracking service- track & trace system
Work Practices (Major Activities or Processes)
1. Marketing and Sales staff setup "Standard Operation Procedure" with customers
2. Marketing and Sales staff work out "Standard Operation Procedure" with operation staff
3. Operation staff input customer's information into e.tms for processing the waybill & invoice
4. Accounting staff check invoice date for e.tms to follow up payment
5. Status of shipment will be updated in e.tms for customer to trace/track.
Participants Information Technologies- Admin assistance
- Shipper and consignee
- Operational staff
- Marketing & sales staff
- Accounting staff
- Customer's commercial doc
(Commercial invoice & packing
list + statements)
- terms & conditions of rates &
liabilities
- Ordinances of regulartory parties
- Finanacial condition & market
prospects
- sailing / Flight schedules
- buying cost provided by carriers /
shippinglines / airlines.
- Telephones
- Intranet
- Internet
- EDI (electronic data
interchange)
8/7/2019 05a_worksystem typing
4/17
Name: IP, Cynthia; Wong, Alix
Figure 3: Work system snapshot
Beauty Salon System (Slimming section)
Customers Products & Services
* Patrons
* People who make enquiry * BMI measurement
* Fat Ratio Calculation
* Personal weight control scheme * Explanation of scheme
* Dietry Advice
* Booking of Personal Consultants
Work Practices (Major Activities or Processes)
* Consultant identify personal weight control scheme.
* Consulting sessions between Consultants & Patrons
* Presentation of proposal & agreement of patrons + Billing & Payment
* Consultants work with facilities officer, Nutritionist
* Booking of weight control sessions / services
* Periodical re-assessment
Participants Information Technologies
- Consultants
- Nutritionist
- Patrons
- People who make enquiry
- Accounts Receivable Staff
- Administrative Assistant
- body check record
- BMI
- Fat ratio
- weight records
- consultancy service consumption
(no. of sessions available)
- BMI / fat-ratio calculator
(Evaluation tools)
- payment system
- Internet
- Telephones
- Internal Database
8/7/2019 05a_worksystem typing
5/17
Name: Phoebe Chu 96014638, Bonny Chau 92185750, Samuel Chan 50521016
Figure 3: Work system snapshot
Fedex Express - Delivery System
Customers Products & Services
- Shippers
- Internal staff e.g. operators
- customer services officers
- Consignees
- Ordering and delivery tracking
- Quotation
- Shipment documents - Warehouse management
- Receiving
Work Practices (Major Activities or Processes)
- Shippers request quotation and delivery schedule
- shippers place orders
- Couriers collect the goods from the shippers
- Operational staff receive and store the goods in the warehouse
- Operational staff arrange appropriate flight for delivering the goods based on shippers' requirements
- Upon the arrivals of goods and operational staff arrange the delivery
- Shippers or Consignees check the status of delivery if necessary- Consignees sign to confirm upon receive
Participants Information Technologies
- Customers services
officers
- Operators
- Couriers
- Sales representative
- Process improvement
team
- Shipment ordering data
- Quotation
- Shipment documents
- Delivery notes
- Terms and conditions of
shipment
- Internet
- Telephones
- Handheld
- Shipment checking system e.g.
Global positioning System
- Routing decision making
system
8/7/2019 05a_worksystem typing
6/17
Name: ChanLima Lalitkamonsuk, Corey Ho, Chu Wai Man (50526189)
Figure 3: Work system snapshot
Account Payable System
Customers Products & Services
1. Local staff
2. Supplies
3. Debtees
4. AP department
5.Treasury (IS)
1. Approval in the account payable
2. Automatie payment
3. Rejected Payments
Work Practices (Major Activities or Processes)
1. Local staff from ranking countries and original invoices to Account Payable staff in HK
2. A/P input data into Oracle System
3. A/P matched invoice with P.O.
4. Oracle generates payment fie -> print out "cash requirement report"
5. Inform Treasury department in Dollar amount for fund needed
6. Treasury checks if we have sufficient fund for particular unit / country- Yes -> okay to pay
- No -> looking for loan (Study cash flow forecast)
7. AP uploads paymen tfile to "FTP" Path
8. TS go to path and up load info to CitiDirect
9. TS seek out for appropriate approval / on line only
10. TS confirm correctness & Finally send file to Citibank
** Remarks: AP = Account Payables, TS = Treasury
Participants Information Technologies
1. Local staff
2. Citibank3. Suppliers
4. Account payable staffs
5. Authorigor
6. IT Staff
7. Treasury staff
1. Invoices
2. Purchasing order3. Bank Statement
4. Cash flow forecast
5. Approval limit
1. CitiDirect
2. Oracle Finanacial3. Internet
4. Telephones
8/7/2019 05a_worksystem typing
7/17
Name: Scarlett Chan Lai Wah 50520173, Agnes Au Mei Yee 93590046, Arron Zhony 50656967
Figure 3: Work system snapshot
Customers Products & Services
1. Target customer pool (Bank customer
data base, select young age & good
income class clients)
2. General public customer pool (All
peoples can log in HSBC web site)
- online personal insurance application
- Explanation of the insurance plan details
- Policy document & approval certificate from internet
- payment proof: transaction ref. no.
Work Practices (Major Activities or Processes)
1. Overview of the terms & condition of the policy, cover details
2. Quick quotation of premium price
3. e-application
4. show customer service hot line tel no. for further enquiry
5. credit card payment for premium through internet bankings system & authorization
6. Print out instant approval certification & payment receipt.
Advantages of this business system
- instant approval to promote business efficiency
- General additional revenue for other sector (i.e. the credit card center) of the same group/company
- Convenient for applicant
- Save time (both applicant & company)
- Save cost (paperless, decrease human effort)
Disadvantage of this business system
- personal touch / content, customer relationship is weekend
- impact on marketing sales staff since sales opportunties shifted / by pass via e-system
- expectation gap due to misunderstanding of the product detail, that arouse client complain. Complainfrom client may cause impact in long time company image.
Participants Information Technologies
- credit card center staff
- insurance department staff
- IT support & development
team
- marketing department
- product development
team: logistic, prodct,
pricing, marketing &
instant approval criteria
- applicant's details
- policy contents
- market e-mail for target customer
- terms & conditions of the policy
& product
- Browser base web site
- Internet
- Tel (customer service hotline
enquiry)
- credit card payment system
- e-banking system
8/7/2019 05a_worksystem typing
8/17
Name: Allie Siu 50594008, Lee Ho Kuz 95088680, Antonio Chan 91881099
Figure 3: Work system snapshot
Event Management System
Customers Products & Services
- corporate clients
- producer
- administrator
- Event specialist
- Types of event, e.g. Exhibition, Gola Dinner,
Conference, Road Show.
- Venus
- Requirement of decoration e.g. Effect, lighting, PA
System, Background
Work Practices (Major Activities or Processes)
- Clients brief event specialise for their event needs.
- event specialist discuss with producer and Administrator for the best solution to the client.
- Producer create the event proposal with budget information
- Event specialist present the proposal with creative idea to corporate client
- corporate clients provide feedback for minor changes
- Event specialist gather information with Administrator & Producer
- Corporate clients approval for the revised proposal & repitch(?)- Producer start process the show with the items in work order
- administrator keep check press & budget during implementation & before show day
- If everything OK, shows/event will be in schedule
Participants Information Technologies
- Corporate client
- Producer
- Events specialist
- Administrator
- Project assistant
- Terms & conditions
- vendor information
- Manpower Allocation
- Licensing info
- Venues requirements
- insurance info
- PA System
- Video Conference
- Internet
- Intranet, Skype
- telephone
- Powerpoint- Production software
8/7/2019 05a_worksystem typing
9/17
Name: Chung Chi Keung, Terry 50520542, Co Beng Yu, Peter 88000763
Figure 3: Work system snapshot
For A Pre-shipment Inspection of a 3rd Party Inspection Company
Customers Products & Services
- shipment owner & their related
teammate if any, like technical,
shipping team, marketing & so on
- Inspectors of the inspection company
- Accountant of the inspection Co.
- Suppliers / Manufacturers
- Pre-shipment inspection service
- inspection report
Work Practices (Major Activities or Processes)
- Customers provide their agreed P.O. copies with their suppliers / manufacturer(s) & an approval
inspection reference samples (for new product only)
- Supplier(s) / manufacturer(s) inform inspection company about the inspection date by using inspection
booking form through fax / e-mail when the shipment ready
- Conduct inspection as per the fixed & agreed schedule.- Issue inspection report once the inspection finished to customer(s), supplier(s)/manudacturer(s) by e-
mail.
- Accounts department issue e-invoice to charge customer as per agreed charge rate
- customer settle down the inspection payment as per the agreed time frame.
Participants Information Technologies
- Shipment Owner
- Supplier(s) / Product
manufacturer(s)
- Inspector
- Inspection report typewriter
- QA manager for
Inspection result approval
- Accounts
- Invoice / P.O. copies from
cutomer
- Product specification / customer
requirement
- Job invoice to customer afterinspection
- Spreadsheets
- Internet
- Telephones
- Fax
8/7/2019 05a_worksystem typing
10/17
Name: Chow King Sze 50289630, Edward Wong 50520081, Lip Oi Yan 50521378
Figure 3: Work system snapshot
Offshore Online Betting System
Customers Products & Services
Outsider
- Gamblers
- Sharklonaners
- Money Laundry parties
Insider
- Account creating officer
- Loan arrangement officer
- Risk management officer
- Security officer
- Betting monitoing staff
- Betting (on-line)
- On-line sharkloan services
- Money Laundry arrangement - Personal data verification
- Potential loaner search services
- approval of services application
(accept and reject betting loan application or money
laundry arrangement)
Work Practices (Major Activities or Processes)- Loan arragement office identities loser need a loan as well as the parties need to lend money with
extremely high interest rate
- Loan arrangement officer as a coordinator to help both parties to reach loan agreement through
coordinating the both parties
- Loan arrangement officer drawn up the loan package when agreement was reached
- Submit the loan agreement to the risk management officer / security officer for vetting
- Loan arrangement officer informs the outcome of application to both sharkloaner & money borrower
Participants Information Technologies
- Gamblers
- Sharkloaners- Money Laundry parties
- Risk management officer /
security officer
- Applicant address
- Applicant family particulars- Loan term
- outcome if the loaner do not pay
back.
- GPS + GIS (Global information
system)- Internet phone
- Internet
- Decision Support Software
- Database for Sharkloaner / great
Gamblers / Money laundry
parties / gangs
8/7/2019 05a_worksystem typing
11/17
Name: Gary Chan 50545850, Jim Wong 50315731, Alex Tong 50443279
Figure 3: Work system snapshot
POS System of Retailing
Customers Products & Services
- Cashier Staffs
- Buyer
- Sales manager & Supervisors
- Designer
- Logistic staffs
- Consumer
- Sales information
- Payment settlement with customers
- Inventory control - Providing decision-making information (e.g. chart
etc)
- CRM
- Payment Settlement with bank
Work Practices (Major Activities or Processes)
- Input sales data by cashier staffs
- Provide "exchange" or "refund" services if necessary
- Input customer's information (e.g. Name, Address, Contact no.) for membership program
- Retrival of customers information for VIP promotion or update
- Retrival of sales data from buyer & logistic staffs to do replenishment (?)- Division managers retrive the sales information for marketing decision
- Designer use information to predict the trend
Participants Information Technologies
- cashier staff
- buyer
- bank
- sales manager
- designer
- logistic staffs
- Sales Information
- Customers Information
(Name, address, references, etc.)
- payment Information
- inventory Information
- spreadsheet
- barcode reader
- RFID
- Decision support software for
marketing decision
- Internet
- Payment gateway
- ERP including CRM
8/7/2019 05a_worksystem typing
12/17
Name: Mon Ng, Margaret Lee
Figure 3: Work system snapshot
Order Tracking System
Customers Products & Services
- oversea subsideries
- customer services team (CS team)
- HK officers
- purchase summary
- PO status report
- Order status follow up- inspection date tracking
Work Practices (Major Activities or Processes)
1. CS team receive PO from oversea subsideries input into system
2. CS team ask supplier to advise plan inspection date
3. CS team confirm supplier with actual inspection date
4. CS team arrange inspectors to perform inspection.
5. CS team ask overseas subsideries to release shipment
6. CS team ask supplier to shipment details
7. CS team generate PO status reports for overseas subsideries
8. CS team generate purchase summaries to HK offices
Participants Information Technologies
CS team
HK others
- Po Information
- vendors d-base
- subsideries data-base
- spreadsheet
- Telephone
- Fax
8/7/2019 05a_worksystem typing
13/17
Name: Loretta Li, Gerald Ma
Figure 3: Work system snapshot
UPS - Parcel delivery and tracking system
Customers Products & Services
- individual clients
- corporate or government clients
- client service representatives
- parcel dispatch and delivery personnel
- on time collection and delivery of parcels
- tracking capability during delivery process
Work Practices (Major Activities or Processes)
- client calls hotline or walks into service centre for delivery quotations
- After confirmation of terms, UPS sends collection staff to pick up the parcel from client's location and
assign receipt and tracking ID
- collection staff bring the parcel to central warehouse for dispatch assignment
- dispatch control assigns fastest routing automated business intelligence capability
- parcel is sent through assigned routes e.g. trucks -> air -> trucks -> destination
- UPS client can use the web to track location of parcel 24 x 7
Participants Information Technologies
- individual clients
- corporate or govt clients
- client service reps
- parcel dispatch & delivery
personnels
- competitors acting as
clients to understand
process
- internal accountingadministration
departments of UPS
- warehousing staff & UPS
- client detail and destination detail
- electronic receipt
- tracking I.D.
- terms and conditions
- routing intelligents
- transportation logistic assignment
- order qoutation confirmation
- payment confirmation
- GPS tracking
- wireless handheld devices used
by delivery staff with GPRS
capability
- business intelligence analytics
to assign routing
- web or phone access to service
or tracking
8/7/2019 05a_worksystem typing
14/17
Name: Kelvin Tang, Anja Borring
Figure 3: Work system snapshot
Buying system of food
Customers Products & Services
* Internal customer
- student
- staff
- teacher
* External customer
- Guest
- food
- drinks
Work Practices (Major Activities or Processes)
* Customer go to the menu of today and select an items
* Queue up in front of the cashier
* Tell cashier what the items
* Cashier type and print out a recipts of selected food
* Bring the recipt to the correct good counter to collect the food* Queue up again and pick up the food
Participants Information Technologies
* Cashier
* Internal and External
customer
* Staff to serve the good
* Prices of items
* Record of receipts
* Telephones
* Cashier machines
* Octopus System
8/7/2019 05a_worksystem typing
15/17
Name: Amy Tai 93112073, Mark Ip 90922155, Samuel Mok 50176253, Frank Shek 94904719
Figure 3: Work system snapshot
Investment system
Customers Products & Services
- investor
- fund manager
- relationship manager
- agreement
- transcation document
- investment products- investment advise
Work Practices (Major Activities or Processes)
- Relationship manager identifies the businesses opportunities
- Relationship manager & client negotiate terms & conditions
- Relationship manager & client confirm the investment fees
- Sign investment afreement
- Excute the investment agreement
- clients transfer assets to investment company to start investing
- Fund manager make the decision to invest for clients
- trafer place the investment order- operation department produce regular investment report to clients
Participants Information Technologies
- investor
- fund manager
- operation department
- trader
- investment report
- terms and conditions of
investmet
- market prospects
- spreadsheets
- internet
- telephones
- bloomberg
- decision support software for
investment evaluation
8/7/2019 05a_worksystem typing
16/17
Name: Karen Lo 50520112, Fang Oi Chrissy 50650557, Maggie Li 50651867
Figure 3: Work system snapshot
Swile Resources Ltd. - Credit approval for footwear wholesales
Customers Products & Services
- Corporate customers
- Sales excutives
- Credit officer
- Financial controller
- Approval or denial of the credit application
- Explanation of the decision
- Credit status evaluation
Work Practices (Major Activities or Processes)
- Sales executives identifies potential corporate customers that want to sell the footwear in their retail
outlets & vice versa
- Sales executives negotiate the trading terms
- Sales executives assembles a credit application for submission to the credit officer
- Credit offices evaluate the credit application witht he supporting of company search & legal search
result
- Financial controller approves or denies the credit application- Sales executives conveys the decision to corporate customers
Participants Information Technologies
- Sales executives
- Corporate customers
- Credit officer
- Finanacial Controller
- Applicant's Financial statements
and market prospects
- company search & legal search
result
- credit limits & credit approval
assessment
- spreadsheets
- Internet
- telephone
- fax
8/7/2019 05a_worksystem typing
17/17
Name: Lau Wing Kit 50104128, Eric, CM Tang 50545419, Raymond Lam 50520787
Figure 3: Work system snapshot
For product submitting, teaching and reporting system.
Customers Products & Services
- Retailers
- Manufacturers
- Purchasing Companies
- Customer Services Department
- Product testing status
- Prodcut testing reports or certificate of compliance
Work Practices (Major Activities or Processes)
* Retailers provide purchase order information to use through EDI system
* Manufacturers get the purchase order from retailers and then send samples to laboratories for testing
* Laboratories get samples and log into system
* Laboratories perform tests
* Laboratories upload test results into web page
* Report generation Department generates report and upload into webpage
* Retailers and manufacturers get the results and reports from web page* Customer Services Departments reply enquiries through e-mail and information retrieves from system
Participants Information Technologies
* Operation Department
- sample control department
- Testing Laboratories
- Report Generation
Department
* Retailers
* Manufacturers
* Purchasing companies* CS Departments
* Sample Descriptions
* Testing requirements
* Test turn-around
-time
* Status
* Results
* Internet Access
* Webpage/Technology
* EDI
*Automatic Report Generation
* E-mail / Telephones
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