Zycron 2012 Annual Report

ZYCRON

Denotes photos takenon location at Zycron’s

new headquarters.

>> TABLE OFCONTENTS

2 A Year of Progress

4 Zycron Sales

5 Zycron Latin America

6 Zycron Recruiting

7 Our Consultants

8 Our International Footprint

10 Human Resources

11 IT Governance

12 In the Community

14 By the Numbers

16 Contact Us

It is with great pleasure that we present a highlight of

Zycron’s activities in our 2012 Annual Report.

Because of the value of our services, our competitive

pricing, the service of our dedicated employees and our

client partnerships, Zycron’s revenues have increased

123 percent in the last five years and in 2012 topped $40

million for the first time in company history. Another

culmination of Zycron’s success in 2012 is the relocation

of our headquarters to a new 11,300-square-foot facility.

The new location not only offers more square footage

for the employees working in the corporate office, it

also lends itself to host employee and community training

for career advancement. We would like to thank our

customers, who have given us an opportunity to build

fruitful, long-term relationships that have propelled

Zycron’s success and created a solid foundation for

Zycron for more than 21 years.

We also offer an equal thanks to the Zycron team and

the services they provide. This year’s report is a salute

to our many departments and teams, who are the critical

elements to Zycron’s success. We will highlight the

progress and performance throughout the fiscal year

which ended December 31, 2012.

We thank our customers who have propelled Zycron’s success and created a solid foundation for Zycron for more than 21 years. - Darrell S. Freeman Sr.

PROGRESSA YEAR OF

2 2012 Zycron Annual Report

2012 Zycron Annual Report 3

Pictured from l to r:

Steven Howard Smith, President and CEO

Temika Taylor, Chief Financial Officer

Darrell S. Freeman Sr., Founder and Executive Chairman

Dennis Waggoner, Executive Vice President of Sales

Stephanie Woodard-Majors, Chief Operations Officer


Throughout our 21-year history, Zycron has made it a priority to

intimately understand our customers’ environment, company

culture and expectations. In 2012, the Zycron sales team

added more than seven new customers, expanding our roster

of world-class clientele, which today includes five companies

in the Global 500 and many of the nation’s powerhouses in

the public and private sectors.

Zycron has assembled a delivery team for each customer,

composed of the critical ingredients that have always

guaranteed our success: a customer-focused approach that

is positive, hands-on, and supported by our five-step delivery

methodology; a multilayered account management team

that brings more than 125 years of combined experience

in IT staffing; and knowledge of and experience with the

IT personnel we currently have on projects and those who

are awaiting their next assignment.

SALESZYCRON

Over the past year, we’ve fortified ourworld-class client roster with

seven new customers. - Dennis Waggoner

ZLAZycron Latin America (ZLA) offers American firms

offshore IT services at CMMI Level 5 competency,

the highest rating of an organization’s software

development processes, while minimizing costs.

ZLA is a joint venture between Zycron, Inc., and

Productora de Software Latin America (PSL), a

world-renowned software provider. PSL was the

eighth company in the world to achieve CMMI Level 5

status, was the first and only Latin American firm to

achieve SW-CMMI Level 5 in 2002, and became

the first IT company in the region to obtain ISO

9001:1994 and ISO 9001:2000 certification.

We united Zycron’s strength as one of the best IT

services firms in the U.S. with the credentials of one

of the world’s best software development companies.

Employing more than 450 professionals worldwide,

ZLA has five offices strategically located in the

United States as well as four low-cost operations

centers located across Latin America and Spain.

Jorge Aramburo, CEO of PSL

ZLA offers CMMI Level 5 offshore IT services, while minimizing costs.


Staying true to Zycron’s original vision of consistently

delivering highly experienced, cost-competitive

resources, our recruiting team placed 249 consultants

in 2012. Our team of 12 full-time recruiters utilizes a

finely tuned recruiting and placement process that

enables us to respond quickly to any staffing request,

regardless of size or position level, and to provide

resources that meet the critical demands of our

customers’ IT organizations.

We require candidates to meet the highest standards

of business ethics, employee safety and confidentiality,

and we ensure that all assigned personnel are aware

of and in compliance with customer requirements.

Our objective is to always provide the right type of

resource for each position, and we use a proprietary

database of candidates to identify the perfect match.

Because we fully qualify our resources, we experience

a minimum of attrition and minimize the time, effort and

administration our customers must expend in identifying,

acquiring, managing and invoicing contract labor.

RECRUITINGZYCRON

We provide resources that will meet the critical demands of our

customers’ IT organizations.


CONSULTANTSOUR

Since our inception, it has been a priority to create

an attractive work environment for our employees

through quality assignment options, competitive

salaries and excellent benefits. But most important,

we aim to promote a culture in which our employees

can enjoy ongoing professional development and

advance their careers.

Our ability to hire high-quality resources and our

commitment to treat them well have led to a low 6

percent annual attrition rate, a key indicator of the

strength of our team to qualify and appropriately

place resources. We believe employee retention is

the result of deliberate attention to our consultants

as people first.

We salute the members of our team, who are

an extension of our corporate commitment to

customer service.


FOOTPRINTSince 1991, Zycron has extended its coverage nationwide and to Latin

America, in support of our growing client base. Our headquarters is

located in Nashville, Tenn., and we maintain four regional offices. We

NASHVILLETENNESSEE

MEMPHISTENNESSEE

CHATTANOOGATENNESSEE

DALLASTEXAS

OUR INTERNATIONAL


have two regional offices in Tennessee, located in Chattanooga and

Memphis, one regional office in Colorado and one in Texas. Our regional

delivery managers provide a local support infrastructure that includes

recruiting and client management services. Zycron Latin America, which

provides clients with cost-effective rates and CMMI Level 5 competency,

has four low-cost development and operations facilities in Mexico City,

Mexico, and in Medell’n and Bogotˆ, Colombia.

DENVERCOLORADO

COLOMBIASOUTH AMERICA


Zycron’s human resources team takes the lead

in onboarding each consultant and manages

employee concerns that may arise throughout

each assignment. The HR team also focuses on

rewarding and recognizing employee achievement.

By providing competitive pay and strong benefits

and performing extensive validation checks, Zycron

is able to hold our costs to a minimum. Our turnover

rate at 6 percent is lower than the national average

(in high-tech), and it reduces the time and money

our customers must spend to train new consultants.

In a marketplace where candidates are increasingly

looking for strong benefits packages with health

insurance and a 401(k) plan, Zycron’s goal is to

always have benefits that attract and retain the

most talented, stable and happy individuals.

RESOURCESHUMAN


Using an award-winning project portfolio management

tool and adaptive delivery methodology, Zycron’s

nationally recognized IT Governance Practice helps

customers enable business innovation, improve

customer satisfaction and reduce business costs.

In 2012, Zycron became a strategic delivery partner

of Innotas, a leading provider of cloud solutions for IT

project portfolio management, resource management

and application portfolio management. As stated by

Innotas, by forming such partner relationships, our

customers have access to a complete solution that

enables them to successfully align their IT organizations

with their overall business strategy, and realize a

quicker return on investment for the enterprise.

Also in 2012, Zycron’s IT Governance Practice

Director Larry Wilson facilitated an eight-week,

reduced-rate training course to prepare students

for the Project Management Institute’s PMP

examination. Students who attended were from

various corporations, including Deloitte, Nissan,

Healthways and Zycron. Wilson is a 35-year veteran

in the IT industry and has a 100 percent success rate

of his students’ passing the PMI certification exam.GO

VER

NAN

CE

IT


IN THECOMMUNITYAt Zycron, we strive to bring valueto the members of our community

through year-round communityservice as well as being a stablebusiness in the economic realm.Being in a position to help others is exactly where we want to be.

- Darrell S. Freeman Sr.


On August 12, Zycron gave away school supplies

during the third annual Back 2 School Fun Fair at

Winchester Elementary Schoolin Memphis, Tenn.

Zycron’s mission is to add value to our clients and provide

a great place for people to work. We also aim to be an

influential player in the communities in which we serve.

Having successful client engagements allows Zycron the

opportunity to give back and practice the idea of “doing

well while doing good.”

In 2012, the Zycron team contributed volunteer hours,

monetary donations and sponsorship resources to numerous

community organizations and individuals. The full list is below.

Recent contributions have been made to:

Alabama Legislative Black Caucus

Alpha Kappa Alpha Sorority

Black Data Processing Associates

Boys & Girls Club of Williamson Co.

Chaitanya Gompa Charity

Continental T-Belles Track Club

Cumberland View Homes

Frist Center for the Visual Arts

The Howard School

Middle Tennessee State University

Mid-South Special Olympics

Nashville Minority Business Center

Nashville Public Education Foundation

National Coalition of 100 Black Women

Oasis Center

Peterson Foundation for Parkinson's

Rocketown of Middle Tennessee

Safe Haven Family Shelter

The Sickle Cell Foundation of Tennessee

United Way of the Mid-South

Urban League of Greater Chattanooga

Urban League of Middle Tennessee

Winchester Elementary School


0

15

20

25

30

35

40

Revenue Totals By Year (Million)

2008 2009

18.121.2

2010 2011 2012

29.3

35.8 40.5

Sales By Industry

41%

10%

24%

20.5%

4.5%

Health Care

Shipping and Transportation

Government

Energy and Utilities

Finance and Business Services,Technology, Retail, and Other

0

15

20

25

30

35

40

Revenue Totals By Year (Million)

2008 2009

18.121.2

2010 2011 2012

2008 2009 2010 2011 2012

29.3

35.8 40.5

0

150

200

250

300

350

400

Employee Totals By Year

182

247

283324

345

0

15

20

25

30

2008 2009

18.121.2

2010 2011 2012

2008 2009 2010 2011 2012

29.3

0

150

200

250

300

350

400

Employee Totals By Year

182

247

283324

345

41%

20.5%

4.5%

Health Care

Shipping and Transportation

Government

Energy and Utilities

Finance and Business Services,Technology, Retail, and Other

NUMBERS

47249

BY THE

Total Placements

Full-time Employee Conversions

Zycron Accounting Team


2012 AWARDS• Up 10 spots to No. 76 on Black Enterprise

Magazine’s BE 100s list

• Tri-State Minority Supplier Development Council —Supplier of the Year Award

• ICIC Inner City 100

ALSAC/St. Jude, the fundraising organization of St. JudeChildren’s Research Hospital and one of the largest healthcare charities in America.

Cummins, Inc., designer and manufacturer of power-generation equipment, power systems, gasolineengines and custom power supplies.

Innotas, a leading provider of cloud solutions for IT project portfolio management, resource management and application portfolio management.

LHP Hospital Group, a provider of essential hospitalcapital and expertise to not-for-profit hospitals and hospital systems.

Mueller, world leader of premium components for HVAC,plumbing and industrial solutions.

Regional Medical Center, a regional health care resourceproviding accessible, efficient, quality health care for individualsthroughout a five-state region within 150 miles of Memphis, Tenn.

The National Civil Rights Museum, an overview of thecivil rights movement in exhibit form.

NEW CUSTOMERS


CONTACTUSNASHVILLE413 Welshwood DriveNashville, TN 37211615.251.9588 office615.251.9577 fax

MEMPHIS8275 Tournament DriveSuite 100Southwind Building BMemphis, TN 38125901.748.2060 office901.748.2448 fax

CHATTANOOGA5726 Marlin Road, Suite 101Chattanooga, TN 37411423.697.2016 office423.936.4632 fax


DALLAS15455 Dallas ParkwaySuite 600Addison, TX 75001972.764.5180 office

DENVERZycron, Inc.Denver, CO719.633.4786 office

MEDELLÍN,COLOMBIACalle 7 Sur No. 42-70Officina 718Edifficio Forum, Torre II, SaferboBarrio El Poblado

413 Welshwood DriveNashville, TN 37211615.251.9588 office615.251.9577 fax

zycron.com

Zycron 2012 Annual Report

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