Zuckerberg Patient Care Quality Improvement Fund - SF, DPH 23/04... · Zuckerberg Patient Care...

Zuckerberg Patient Care

Quality Improvement (ZPCQI) Fund Susan Ehrlich, MD, MPP

Joint Conference Committee

May 23, 2017

First Round projects

approved

Developed fund oversight and disbursement

structure

• Oversight and disbursement process for Fund would be similar to other restricted grants received by Foundation on behalf of ZSFG and Hearts Grants program

Developed project criteria and evaluation

process

• Working group curated projects

• Governing body reviewed proposed projects

• Foundation approved Governing body recommendations

Convened Patient Care QI Governing Body

and Working Group

• Membership included cross representation of donor, Foundation senior leadership, board and ZSFG/SFHN leadership

Priscilla Chan and Mark Zuckerberg’s

unprecedented $75 million grant

received by Foundation (2015)

• Grant Agreement established Priscilla Chan and Mark Zuckerberg Patient Care Quality Improvement (ZPCQI) Fund (“Fund”)

BACKGROUND

5/17/2017Zuckerberg San Francisco General

Hospital and Trauma Center2

Purpose of ZPCQI Fund was to help equip and optimize Building 25 and to support entire campus by providing staff with the resources to continually improve the quality of patient care.

FIRST ROUND PROJECTS

Category 1

• Continued optimization of Building 25 for access, readiness and safety

Category 2

• Continued transformation of the patient, staff and visitor experience

Category 3

• Investing in our future by enabling leaders to transform patient care



First round of projects totaling approximately $9 million over next four years

CATEGORY 1: B25 OPTIMIZATION



Forensic Unit Readiness Project Safety and security improvements made to fortify the four beds in this area

Mezzanine Safety Enhancement Project

Construction of a glass barrier set back from the edge of the mezzanine

Emergency Department Access and Flow Improvement Project

Redesign the patient entrance space to improve access and flow in this critical area.

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CATEGORY 2: TRANSFORMING PATIENT,

STAFF AND VISITOR EXPERIENCE



Building 5 – Lobby Remodel Project

Redesign the Building 5 lobby, including the gift shop area.

Campus-wide Wayfinding and Navigation Support Project

Optimize physical signage in Building 25 and around the campus

Utilize technology to appropriately direct staff, patients and visitors

Nutrition Service Transformation Project

Expand and redesign the café food stations within the cafeteria

Redesign the stations to improve flow and develop a sustainable ‘grab n go’ food dispensing machine.

Expansion of Interpreter Services

Optimize Building 25 patient rooms with affixed interpreter technology.

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CATEGORY 3: ENABLING LEADERS

TO TRANSFORM PATIENT CARE



Strategic and Leadership Coaching Project

Support our leaders in achieving ZSFG True North strategic goals

Professional Development and Kaizen Promotion Office (KPO) Fellowship Program

Create a new Kaizen Promotion Office Fellowship program

Further professional development opportunities

Access & Flow Improvement Work Coaching Project

External coaching on our improvement work to increase overall access and flow throughout ZSFG.

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• Develop financial processes and oversight in

partnership with the Foundation to accept and

expend the funds in each of the categories

• Collaborate with Foundation leadership to

develop mechanisms to account for the funds

• Establish reporting process to monitor

progress of projects and to steward donors.

NEXT STEPS



We are grateful to Dr. Priscilla Chan and

Mark Zuckerberg for their continued support.

THANK YOU



SUPPLEMENTAL DOCUMENTATION

ZPCQI FUND



Governing Body (GB) Determines Project Categories, Evaluation Criteria and “Big Questions”

(on annual, semi-annual and/or rolling basis)

Step 1: Working Group (WG) curates potential projects and identifies project leads.

Step 2: WG receives initial presentation of projects and budgets from project leads, WG performs additional

due diligence (as needed) and selects final projects to present to GB.

Step 3: GB receives presentation of projects, budget and project summary sheets completed by project

leads. Additional presentations from project leads may or may not be required.

Step 4: GB votes and recommends final projects.

Step 5: Recommended awards presented to SFGH Foundation Board at subsequent board meeting.

REVIEW AND APPROVAL PROCESS



1-2 months

6 months

Awarded projects submit reports of

progress (@6 months) and final report of

impact at conclusion



ZPQI FUND – ROUND 1

Zuckerberg Patient Care Quality Improvement Fund - SF, DPH 23/04... · Zuckerberg Patient Care...

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