1,400HAPPY CUSTOMERS

IN 92 COUNTRIES

CAPTURE ALL CUSTOMER INTERACTIONS FOR COMPLIANCE, QUALITY, AND SERVICE NEEDS.

WITH A SCALABLE, ROBUST, SECUREAND MULTI-TENANT SOLUTION.

LEVERAGE your existing infrastructure with seamless integration.

Cisco UCCE, Cisco UCCX, Genesys and Avaya

Stable, premium quality product, professional support and excellent integration with Cisco products.

Marcel Imrich System Engineer, Dimension Data

PCI DSS COMPLIANT

TO HANDLE SENSITIVE DATA of your customers.

Pause-and-resume recording forAUTOMATIC PRIVACY CONTROL

Record encrypted voice communicationSRTP

No missed recordings with PRERECORDING

Record even afterthe end of a call

Keep on recording in the SRST mode in the event of WAN failure

Listen and watch live all ongoing customer-agent interactions with LIVE MONITORING

Get the complete picture of your agents’ work

CAPTURE AGENT SCREENS

ENHANCECisco MediaSense

with all benefits of ZOOM QM Suite

ELEVATEto a higher standard of service with

QUALITYMANAGEMENT

Start listening to the real VOICE OF THE CUSTOMER

and learn business-critical information

Provide targeted E-LEARNING to your employees

Create training content quickly, and measure results

Get started with SPEECH ANALYTICSin less than an hour

and understand what your customers are really talking about.

Manage your staff and accurately forecast demand with WORKFORCE MANAGEMENT

The difference between ZOOM and other vendors is that they showed great flexibility during implementation, and they provide very fast and effective support if issues arise.

Bulent KarginConsulting Designer at IBTech

JUST LAUNCHED PERFORMANCEANALYTICS

Connect your contact center data and reveal new insights.

WE LOVE TO DEMO OUR SOLUTION