Zonta Area 3&4 2009 Spring Workshop
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Transcript of Zonta Area 3&4 2009 Spring Workshop
Integrated Media: NetworkedCommunication & Collaboration
Presented to: Zonta International
Ver 5LMApril 15 2009
Presentation Goals Why are we here?
Who is Moderne Communications, Inc?
Identify communication opportunities and benefits.
Highlight capabilities of social media & virtual worlds.
Propose practical applications of integrated concepts.
Who We AreModerne Communications
Parent company of Moderne Interactive Over 20 years of effective consumer engagement
and brand promotion programs 2008 Top 100 Event Agencies (Event Marketer
Magazine)
Moderne Interactive Digital, Social Networking, and Virtual Worlds agency Multi-role experience in Second Life with
governments, consumer brands and marketing/promotions programs
Strong understanding of effective communications
Why Second Life Benefits of using the SL Platform
Cost effective (verse proprietary 3D engines) Cheaper to develop & distribute Other engine development measured in years vs
weeks/months in SL
Accessible Second Life is a simple download Low end minimum requirements Network Safe
Dynamic Content can be created & altered on-demand Interoperability with Private Virtual Worlds of similar
platform (Beta)
Experiential / Memorable Participants experience your content, not just read it.
About Second Life Free 3D online virtual world
>15 Million registered members 1.5 Million in last 60 days 75k to 80k concurrent connections Avg Age 32 – 60/40 Male - Female
Launched by Linden Lab in 2003 Most content created by residents and developers Linden Lab provides the platform Virtual real estate divided by regions or simulators -
“sims”
Second Life can be used as a tool for memorable and emotional experiences that make deeper
connections with audiences.
SL Region Media Support
Content & Media Region(s) contain collateral & focus.
Streaming live Media via Parcel Audio Channel Display / Poster Art Help Kiosks & Displays Teleport Maps Quicktime / Youtube video Interactive Devices – Virtual experiences with
content E.g. - Fire Fighting
Virtual World Access Control
Open / Closed Region Registration, Group, & General Access (permission
based)
External Focus = Global Access
Recruitment / Awareness Push Career Experiences Promotional Marketing
Internal Focus = Restricted Access
Collaborative Environments & Evaluations Secure Training Internal cost-saving events (reduced travel)
Security Moderated & secure environments prevent issues
Client Highlights
Ontario Government OPS Careers
Online Job Fair & Career Simulation Digital Ontario Island
Government Broadband Policy Consultation Adobe Systems, Inc
Software Title Promotion & Evangelist Events Nestle
Nesquik Brand Personification (Nesquik Bunny) World Bank / IFC
Multi-Region & Web-casted Informational Conference TMP Worldwide
Media campaigns in support of recruitment programs
Case Studies available at http://www.modernecommunications.com/case-studies/
Project Showcase: Ontario MGS
Project Showcase: Ontario MGS
Project Showcase: Adobe Systems, Inc
Adobe eLearning Island
Software Launches Captivate 8 Director 11.5
User Communities Built Adobe enthusiasts eLearning theme & content focus
Community Meeting Points Title tutorials & discussions Software trial offers
Second Life: Hiring Case
How I got hired by Amazon.com
Simone Brunozzi, a 30 year old guy from Italy Attended an virtual career fair in Second Life – Nov 2007 Digitally met Jennifer – HR Rep from Amazon.com in
Seattle, WA Submitted Resume & LinkedIN Profile
May 2008 - Hired: Technology Evangelist for Amazon Web Services in
Europe!
IBM Case Study: Second Life
Linden Lab / IBM Partnership IBM Academy of Technology
Virtual Conference & Meetings 16 Virtual Regions 200+ Participants Diverse IBM groups from multiple real world
locations
*The complete IBM case study is available here.
IBM Case Study: Second Life
In their own words:
The complete IBM case study is available here.
“It would have been difficult for many
participants to take time off to attend a
live event.”Neil Katz,
IBM Distinguished Engineer,
Academy of Technology Member
“We truly felt as if we had attended a real-
time meeting, interacting with
others and carrying home practical information.”
Craig Becker, Global Architect, IBM Digital
Convergence
“Achieving that kind of relaxed
conversation in that large of a group was
a powerful thing.”Joanne Martin, President, IBM Academy of Technology
“The meeting in Second Life was everything that you could do at a traditional conference –and more-at one fifth the cost and without a single case of jet
lag.”Joanne Martin, President, IBM
Academy of Technology
Tools & Technology
Traditional Media Print, TV, Radio, Out-of-Home
Social Media Facebook, Myspace, LinkedIN Twitter Second Life Blogs & discussion forums
Measurement Tools Direct feedback Web analytics Physical code-redemption Custom data points
Communication Tools Adobe Connect Google Analytics
YouTube
Video sharing website Created by former PayPal employees – Feb 2005 Users can upload, view, and share clips 150k to 200k videos uploaded per month*
Project Sharing “Being Heard” Promotional / Grant exposure
Total Watch Time 2006: 9,305 years!
*Source
Launched in Feb 2004 Created by Harvard undergrad students Alternative to traditional student directories Spread via Word-of-Mouth 200+ Million Members
Context: Facebook Groups Organization clouds formed on Facebook Private groups
Status updates Work discussions Engages & strengthens teams
Ford Motor Company Facebook Group
Linked In
Relationship Management Business-oriented social networking site
Founded in Dec 2002 Feb 2009:
35 Million global users 170 Industries
Professional networking Business opportunities Career search & post
Short Message Service Twitter is a free social messaging utility for
staying connected in real-time. Instant updates from web or mobile device
SMS or Mobile Web RSS Feed – bi-directional
Other Social Media
Adobe Connect Pro
Online meeting & collaboration tool: Screen / Application sharing Video Enabled Telephone Conferencing URL launch – browser plugin Enables group chat
Google Analytics
Standardized Web Metrics Service offered by Google
Detailed visitor & trend tracking Keyword and search phrase intelligence Key insight into web site visitors Used to monitor paid ad performance Intuitive dashboard interface
Fund Raising for Non-Profits
Relay for Life American Cancer Society 4 Years in Second Life
Widespread donation kiosks Special events
Raised: 2005: $5,000 USD 2007:$118,000 USD*
Charity : Water Non-Profit Drilling Clean water to developing nations Twestival – Integrated Social Media
*Source
Integrated Approaches: Twestival
Twitter / Second Life / Internet / New York City
February 12th, 2009 7:30pm - 10:30pm EST
Real World event at M:2 Café NYC Virtual Event in Second Life – Live media from
NYC Twitter Stream
Event participants used twitter to network at event in NYC and with Digital Citizens – globally – in real time.
Social Media Concepts
Using Virtual Worlds & Social Media to target:
Citizens Digital Citizens
Professionals
Terms of Reference Interactive Media
Search Ad + Banner Ad + YouTube Video
Traditional Media
Newspaper Ad + Information Telephone Line + Event
Integrated Media
Virtual World + Newspaper Ad + Google Ad + Blog
Context: Targeting
How do we target professionals in Vancouver?
Web Spaces Craigslist – City specific
(http://vancouver.en.craigslist.ca/) Paid adverts on context specific websites
Traditional Marketing Vehicles PR Campaign to inform local Media Paid Print Advertisements (e.g. – Local Newspapers,
Posters, etc) Awareness / Action campaigns via Radio & TV Billboard Prompts
Messaging initiatives direct participants to virtual world & social network touch
points
Traditional Approaches
Event & Traditional Media
When used alone, traditional media remains top-of-mind for only a short period of time.
Traditional Media Easily dismissed or ignored
Message is lost in the clutter
Stand-alone Events Out-of-Home
Not attended by all citizen segments Little post-event consultation beyond print
distribution
Integrated Consultation
How might a virtual world program be used by Zonta International?
Global advocacy through presentation & interaction.
Public mission statement awareness Virtual presence featuring role-play simulation of
woman advocacy Visual & emotional environments Regular events & scenarios with observers Call-to-action initiatives / feedback & discussion groups
Integration Social media websites drive participation & registration PR Campaign – Media Local media mix
Integration Proposed Communication Loop
Barriers – Social Media
Social & Technological Barriers
High speed internet access Social media & virtual worlds require
bandwidth Computer resources
Low end computers lack graphic processor power
Service awareness The internet is a big place Users have comfort zones
Intuitiveness Some platforms / processes can be difficult to
navigate
Barrier Breakers
Overcoming Barriers High speed internet access
Availability on the rise Computer resources
Hardware prices falling Service awareness
Target audiences where they live, work, & play
Go to the user comfort zone Intuitiveness
Technology is evolving – becoming easier to use
Proper training prevents bad experiences
Communications: Disability - Accessibility
Raise Awareness / Provide Services Consult the public regarding availability and type of
services Content in multiple languages
Example Methodology
Virtual World Centerpiece Showcases efforts & related content: Ask for feedback Targeted group discussion events
Social Media Official blog to set context and provide feedback vehicle Twitter stream to provide dynamic content Paid Google / Yahoo advertisements
Traditional Media Push/Pull citizens to online initiatives
via print-tv-radio advertisements
Virtual Training Simulations
Utilizing Virtual Worlds for Real World Training
Use of SL technologies to facilitate training Role Play Training
Trainee is placed in dynamic situations Instructor / Evaluator Actors in unscripted environment
Process Experience Participant ‘walk-thru’ of work process Visual and interactive cues (touch / progress)
Advanced object scripting to facilitate ‘game’ environments based on work tasks.
Metric Example
System Metrics
Visitor traffic Avatar geo-location Returning visitors Popular locations Avatar age & profile info Language preferences Google Analytics Blogs set context
Feedback
…and more.
Second Life Tour & Q/A
Second Life Tour
Ontario Islands in Second Life Adobe eLearning Island Charity: Water
Questions & Answers
Contact
Louis Mourelatos,Vice President – New YorkOffice: (516) 765. 0836Email: [email protected] Life: Evis BlackflagTwitter: LouModerne