10 June 2009

PERFORMANCE & TALENT MANAGEMENTGROUP SPECIALIST :ZOGAN OPPERMAN

HUMAN CAPITAL MANAGEMENT USING Web 2.0 TECHNOLOGY

TALENT MANAGEMENT

• Terminals• Mainframes• Flat files• Cards/codes• Proprietary• Inflexible• COBOL• Data

• PCs• Internet• Multi-media• Ecosystem• Self-service• Object-

based• Predicting

• GUI• Networks• SQL• Realtime• Open• Migrateable• Adaptable• Reporting

• Portals• Web Services• Multi-device• Intelligent• SaaS• Components• Data-

mining/predictive

MainframeMainframe Client/ServerClient/Server Web 1.0Web 1.0 Web 2.0Web 2.0

THE EVOLUTION OF HCM TECHNOLOGY.

Today’sTechnology Environment

Web 2.0

Yesterday’sTechnology Platform

Web 1.0 versus

SQL / Relational Componentized / OODevelopment

Customization / Coding Composition / OrchestrationImplementation

Perpetual License On Demand / SaaSPricing/Delivery

Standalone / Within 4 Walls Integrated / Extended NetworkBusiness Perspective

Hardwired / Monolithic Web Services / SOAEnvironment

Process Efficiency Business EffectivenessPrimary Value

Return on Investment Total Cost of OwnershipEconomic Focus

Source: Beaman & Macy, 2006

THE EVOLUTION OF HCM TECHNOLOGY…

Today’sBusiness Imperative

Work 2.0

Yesterday’sBusiness Agenda

Work 1.0 versus

Transactions Business EventsSystem of Record

Hierarchical CollaborativeOrganization

Episodic / Serial Constant / SimultaneousRate of Change

Skills & Expertise Tacit KnowledgeBusiness Perspective

Back Office EveryoneAutomation

Physical Assets People AssetsPrimary Value

Bottom Line Top LineEconomic Focus

Source: Beaman & Macy, 2006

THE EVOLUTION OF HCM TECHNOLOGY.

Today’sHuman Capital

People

Yesterday’sHuman Resource

Labour versus

Brick and Mortar Mobile / VirtualWork Place

Consistent / Constant Divergent / SporadicWork Style

Homogeneous Global, Multi-culturalWorld View

Labor as Expense People as AssetBusiness Perspective

Departmentally Focused Externally FocusedOrganization

Process Efficiency Performance AccountabilityPrimary Value

“Company-for-Life” “All-About-Me”Economic Focus

Source: Beaman & Macy, 2006

THE EVOLUTION OF HCM TECHNOLOGY.

Today’sHCM Suite

HCMS

Yesterday’sHRIS Application

HRIS versus

An Afterthought At the CoreGlobal

Regulatory Compliance Comprehensive FrameworkGovernance

Reporting / Analytics Embedded IntelligenceBusiness Output

Gatekeeper Business PartnerBusiness Perspective

Payroll & Benefits Competencies & PerformanceFunctionality

Efficiency / Costs Quality / PerformancePrimary Value

Efficient Records Automation Effective Talent ManagementEconomic Focus

Source: Beaman & Macy, 2006

THE EVOLUTION OF HCM TECHNOLOGY.

WHAT IS WEB 2.0 TECHNOLOGY?

Online Collaboration

Blogging

Social Networking

Knowledge Sharing

Developing Content

Social Intelligence

EXAMPLES OF WEB 2.0 TECHNOLOGY.

SOCIAL INTELEGENCE (360 FEEDBACK.)

• Ranking vs Rating.

WEB 2.0 CHALLENGES?

INCREASEVOLUME

IN CONTENT

DECREASEQUALITY

IN CONTENT

DECREASEIN

ACCURACY OF

CONTENT

WHO IS THE GATEKEEPER OF ALL THIS CONTENT?

WEB 2.0 CHALLENGES?

INCREASEVOLUME

IN CONTENT

INCREASEQUALITY

IN CONTENT

INCREASEUTILITY

OF CONTENT

AS THE ACCURACY INCREASE SO WE CAN IMPROVE DECISIONS.

THE ACSA SOLUTION

• How do we Collect our HCM Data?

Building Talent and Success profiles.

• 360 Behavioural feedback• Technical Knowledge (BOK)• Experience Roles• Motivational Surveys (Retention)• Investment Matrix (Development)

CREATING A COMMON LANGAUGE WITHIN ACSA

ACSA SOLUTION ….

• How do we Verify our HCM Data to increase Accuracy?

Verifying Talent and Success profiles.

• 360 Behavioural feedback• Technical Knowledge (BOK)• Experience Roles• Motivational Surveys (Retention)• Investment Matrix (Development)

CREATING A COMMON LANGAUGE WITHIN ACSA

Insi

ght

Aim: Direct Investment

Questions: What talent do we have? What talent do we need?

Processes: Talent Accounting Talent Demand Planning

Aim: Measure Investment

Question: How did we increase the value of our talent portfolio? How should we re-direct investment?

Process: Talent Value Management

Aim: Manage Investment

Questions: Where do we invest? How do we invest?

Processes: Talent Supply Management

Impact

InvestmentMaximize

Talent Value

Talent Investment Strategy

THE TALENT POOL MAP.

A Manager’s Dashboard

BRINGING ALL TOGETHER.

• Video.

PeopleTree Group.

Thank you