ZERO INCIDENTSACHIEVING A NEW SAFETY

CULTURE

SAFETY TOPIC

ZERO INCIDENT AND

CULTURE CHANGE

ZERO INCIDENTS

What is all the talk about ZERO Incidents? Is there any truth to the concept? Can it be achieved? What is a safety culture? Why is it important?

ZERO INCIDENTS DEFINED

Loss producing events that results: In an injury. Property damage/loss. Lost workday. Restricted workday.

OBJECTIVE FOR ZERO

Provide management with resources, funding, and training.

Identify and implement policies and procedures.

Eliminate incidents by providing guidelines and techniques for observing and correcting unsafe acts and conditions.

OVERVIEW

A mind set An attitude. Safety controls must be designed into

every aspect of an organization. Must be a company vision - a value.

OVERVIEW (continued)

Safety goals must be. Communicated. Realistic. Reflect the “safety culture” of the organization.

OVERVIEW (continued)

Safety must be a # 1 priority. Integral part of business. Safety is everyone’s responsibility.

SAFETY CULTURE

SAFETY REQUIRES STRONG COMMITMENT

FROM THE TOP

YOU WILL ACHIEVE THE LEVEL OF SAFETY

THAT YOU DEMONSTRATE YOU WANT TO ACHIEVE

CULTURE-BASED APPROACH

A world class safety program. A management system. A set of assumptions, benefits, and

beliefs about reality. The way we make decisions, feel, think, and

act. An attitude developed over time Based upon learning Personal experiences Beliefs Upbringing

WHAT IS CULTURE CHANGE?

Culture change is evolution and revolution. Changing a basic perception of reality.

WHAT DOES THIS MEAN FOR SAFETY?

Paradigm Shift. Old Way.

Improving Safety Performance by Focusing on operator error.

WHAT DOES THIS MEAN FOR SAFETY? (continued)

New Way. Improving Safety Performance by Focusing on

the cultural and management system that influence safety behavior.

Using the position of leadership to empower employees at all levels to take responsibility for safety.

BASIC SAFETY PHILOSOPHY

Every incident can be avoided. No job is worth getting hurt for. Every job will be done safely. Incidents can be managed. Most importantly safety is everyone’s

responsibility.

PHILOSOPHY (continued)

Safety/Best Management Practices. Line management function.

Safety standards. Define various safe procedures and management

practices. Training.

Everyone understands and meets requirements.

PHILOSOPHY (continued)

Audits - Conformance Appraisals. Evaluates implementation of the programs.

Investigations. Used detect to problems in the implementation of

responsibilities, standards, training, and auditing.

Involvement. Builds ownership.

BENEFITS

Safety standards are communicated to all employees.

Responsibilities for implementing standards are understood and accepted.

Records document how standards/BMP are met.

Internal management control.

BENEFITS (continued)

Cost avoidance. Improved quality. Better productivity. Team building.

BENEFITS (continued)

Unsafe behavior stands out. Unsafe behavior is unacceptable. Safe work is influenced through peer

pressure. Consistent planning and task execution.

HOW CAN WE CHANGE CULTURE?

Grassroots up - Empower the Team. Top-Down Leadership Actions with Support

Systems.

KEY SAFETY PRINCIPLES

Working safety is a condition of employment. Each employee is expected to give

consideration to the prevention of injury to self and to coworkers.

Involvement and thinking of all people in the safety process is valued and expected.

Continual improvement is the goal. Individual and teams must be recognized for

their adherence to and advancement of safety.

CONCERNS

A “quick fix” to stop incidents? Implementing new goals not projecting

zero incidents. Driving injury reporting underground.

NORMS

Part of the safety program. The things that we do every day without thinking

- become the accepted way we do our business.

CHANGING NORMS (continued)

Understand why unsafe norms exist. Plan system changes to reinforce new

norms, communicate the way you want the program to work.

Define the unstated norms (unwritten rules) behind those actions.

ACCOUNTABILITY

An action taken to develop self-control, character, orderliness, and efficiency.

Exercise strict control to enforce a system of rules/procedures.

Goal is to invoke desired change. Intervention. Positive Reinforcement. Action.

ACCOUNTABILITY INTERVENTION

Accomplishes several objectives: Stops unsafe acts before they lead to an

incident. Replaces unsafe behavior with safe habits. Helps employees make better choices

about working safely.

ACCOUNTABILITY INTERVENTION (continued)

Employees: Acknowledge unsafe behaviors. Point out unsafe behaviors. Understands the risks. Understands benefits of working safely.

ACCOUNTABILITY INTERVENTION (continued)

Agrees that unsafe behaviors are not worth the consequences.

Suggest proper safe behaviors. Agree to a formal contract for

improvement.

ACCOUNTABILITYPOSITIVE REINFORCEMENT

Reinforcing safe work habits. Employees repeat behaviors that result in

positive consequences.

ACCOUNTABILITYPOSITIVE REINFORCEMENT (continued)

Reward of safe behavior. Verbal Acknowledgment. Public Praise. Material Awards.

ACCOUNTABILITYACTION

Keys to success. Consistentancy. Approach with best interests of employees. Remind employees of external effects of

incidents.

HOW CAN WE GET THERE?

Long term achievement/commitment is a product of day to day efforts.

PREREQUISITES

Strong commitment from top management. Good safety program. Established safety culture. Safety accountability in place.

INCIDENT FREE CULTURE

A shared vision. Cultural alignment. Common goals. Focus on incidents control. Upstream systems in place. Feedback.

ACHIEVING A CULTURE

DEFINING AND COMMUNICATINGTHE NEED FOR CHANGE

What are the internal and external drivers for the change?

Why must this change take place? How will the organization benefit from this

change?

WHAT ARE THE KEY DRIVERS?

CULTURE CHANGE

Defining and communicating the need for change.

Employee Participation. Envisioning a Desired Result. Assessment and Feedback. Strategic Planning.

CULTURE CHANGE (continued)

Implementation. Evaluation, Control, and Measurement. Worksite Analysis. Training.

EMPLOYEE PARTICIPATION

Provides input to management. Shared vision.

ENVISIONING A DESIRED RESULT

Top Management provides direction, purpose, and goals.

Demonstrated commitment from all levels of management.

Must be capable of inspiring commitment.

SYSTEMS NEEDED TO SUPPORTNEW CULTURE

Technology. Is safety engineered to the full potential?

Structure. Is the structure of the H&S department designed

to support desired behaviors? Are the policies and procedures packaged in a

manner that supports the new safety culture?

SYSTEMS NEEDED TO SUPPORTNEW CULTURE (continued)

Social Processes. Develop trust, open communication, and

employee participation. Rewards.

Are desired behaviors rewarded? Do employees understand how to earn the

rewards?

SYSTEMS NEEDED TO SUPPORTNEW CULTURE (continued)

Measurement System. Are you measuring the safety process or just the

end results? Are your measurements tied to the reward

system?

MANAGER IN THE NEW SAFETY CULTURE

Task Planning. Education of direct reports. Enforcement. Leadership by example. A clear communicator.

EMPLOYEES IN THE NEW CULTURE

Participate in program. Report unsafe conditions/acts. Shared vision.

CONTRACTOR IN A SAFETY CULTURE

Screened and selected. Viewed as partners. Performance is measured. Established accountabilities. Must fit/accept the culture requirements.

A SAFETY CULTURE WHAT IT ISN’T

Exclusive. Created by mandate. A regulatory requirement. Created in a short time. Created with little effort. Maintenance free.

FOUR A’s FOR SAFETY

Attitude. Awareness. Action. Accountability.

SIGNS OF CULTURE CHANGE

True management commitment. Reduced injury rates. Changes in employees attitudes to safety. Heightened participation by employees. Near miss reporting increase. More conversations regarding safety.

COMMON BELIEFS

Every incident can be avoided. Every job will be done safely. Incidents can be managed.

CULTURE CHANGE

Management must define and communicate the need for change. Why the change must occur. Benefits from the change in safety culture.

COMMITMENT

“To be successful, safety must be more than a program or a book/procedures. It must be a company philosophy - an attitude that is unquestioned.”

Less McGraw, Fluor Daniel.ABC Magazine.

COMMITMENT (continued)

“The first duty of business is to survive and the guiding principle of business economics is not the maximization of profit but the avoidance of loss.”

Peter Drucker.Management Consultant.

SUMMARY

Any management system will work if top management and employees work together toward a common vision of zero incidents.

In a zero incident safety culture, one focuses on real time issues.

SUMMARY (continued)

Ultimate satisfaction can be reached when the desired goal is the vision of zero incidents that one should strive for.

Zero incidents concept is achievable and can work when properly communicated.

Everyone has their own way of solving problems.

SUMMARY (continued)

Create a safety culture that drives each employees’ thoughts and actions in their personal and professional lives.

More than a regulation.

SUMMARY (continued)

Creates an environment where employees are responsible for their safety and the safety of their fellow employees.

A safety culture is built through the establishment of a fundamentally sound safety program.

SUMMARY (continued)

Employee Owned. Management Driven. Operationally Consistent. Maximize Creativity and Innovation. Learn by trial and error.

SUMMARY (continued)

Essential Components. Management Commitment. Policy Statement - Vision. Program Goals. Employee Recognition. Employee Training. Hazard Analysis/Correction.

SUMMARY (continued)

Key to success of any SAFETY ENDEAVOR.

P.E.P.

PRIORITY - ENTHUSIASM - PRIDE