Zendesk Presentation - Nov 2014
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Transcript of Zendesk Presentation - Nov 2014
8/9/2019 Zendesk Presentation - Nov 2014
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Investor Presentation
November 2014
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SAFE HARBOR
This presentation contains forward-looking statements, including, among other things, statements regarding our growth prospects; our ability tto use our platform; our ability to innovate and provide a superior customer experience; our ability to successfully expand in our existing markeour ability to effectively manage our growth and future expenses. The words such as “may,” “should,” “will,” “believe,” “expect,” “anticipate,” “targphrases that denote future expectation or intent regarding our financial results, operations and other matters are intended to identify forward-lnot rely upon forward-looking statements as predictions of future events.
The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties, and other factoresults, performance, or achievements to differ materially, including (i) adverse changes in general economic or market conditions; (ii) our abilitplatform to changing market dynamics and customer preferences or achieve increased market acceptance of our platform; (iii) our expectation our revenues will decline, and that as our costs increase, we may not be able to generate sufficient revenues to achieve or sustain profitability; (which makes it difficult to evaluate our prospects and future operating results; (v) our ability to effectively manage our growth and organizationcompete effectively in the intensely competitive market in which we participate; (vii) the development of the market for software as a service bu(viii) our ability to sell our live chat software as a standalone service and more fully integrate our live chat software with our customer service psecurity measures or unauthorized access to our customers’ data; (x) service interruptions or performance problems associated with our technreal or perceived errors, failures, or bugs in our products; (xii) our substantial reliance on our customers renewing their subscriptions and purcfrom us; and (xiii) our ability to effectively expand our sales capabilities.
The forward-looking statements contained in this presentation are also subject to additional risks, uncertainties, and factors, including those mo
with the Securities and Exchange Commission, including our Quarterly Report on Form 10-Q filed with the Securities and Exchange Commissioninformation on potential risks that could affect actual results will be included in the subsequent periodic and current reports and other filings thand Exchange Commission from time to time.
Forward-looking statements represent our management’s beliefs and assumptions only as of the date such statements are made. We undertakforward-looking statements made in this presentation to reflect events or circumstances after the date of this presentation or to reflect new infunanticipated events, except as required by law.
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BRINGING
ORGANIZATIO
AND THEIR
CUSTOMERS
CLOSER TOG
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STATE OF THE LEGACY CUSTOMER SERVICE SOFTWARE INDUSTRY
CLASSIC
ENTERPRISE SALE
OPTIMIZED FOR
THE INSTITUTION
ON PREMISE
HIGH MAINTENANCE
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THE NEW AMPLIFIED VOICE OF THE INFORMED CUSTOMER HAS CHANGED THE DYNAMICS
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AND CONSUMER EXPECTATIONS HAVE CHANGED DRAMATICALLY
INSTANT TRANSPARENT PERSONALIZED
989 MARKET STREET
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…A CLOUD-BASED
CUSTOMER SERVICE
SOFTWARE PLATFORM
ZENDESK EMERGES, A NEW GENERATION BEAUTIFULLY SIMPLE CUSTOMER SERVICE PLATFORM
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ZENDESK, A NEW STANDARD FOR BUSINESS SOFTWARE
CLOUD (INTERNET) OMNIPLATFOR
DEMOCRATIZATION &CONSUMERIZATION
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EMBEDDED
PROACTIVE
NPS
CSAT
ENGAGEMENT
WORKFLOW
SLA’s
AUTOMATION
SUPPORT
TICKETS & USERS
KNOWLEDGE BASE
COMMUNITY
PORTAL
SELF-SERVICEORGACONSUMER
CHAT
WEB
VOICE
D
B
INSIGHTS
ANALYTICS
THE ZENDESK PLATFORM
ZENDESK BENCHMARK
TM
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DEVELOPMENT PLATFORM
• Over 200 public apps
• Broad developer ecosystem
• Channel for partners• Product extensions
• Product experimentation
• Partner evaluation
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Kixeye's In-game engagement; built with Zendesk
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COMPETITION
Basic tools
SegmentsZendesk
CompetitivePosition
Competitors
SMB Customer Service Market Leader
Mid-Market / Enterprise
Customer Service
Market Disruptor
Employee Service
DeskMarket Alternative
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CUSTOMERS
INTERNET
TELECOM
ENTERPRISE
MEDIA /
ENTERTAINMENT
RETAIL /CONSUMER
TRAVEL
EDUCATION /
NON-PROFIT/
GOVERNMENT
®
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GROWTH DRIVERS
EXPLO
ANALY
BROADEN PLATFOR
AND PARTNERSHIP
INTRODUCE NEW PRODUCTS
AND FEATURES
EXTEND GLOBAL
CUSTOMER FOOTPRINT
EXPAND ENTERPRISE
CUSTOMER BASE
EXTEND SMB MARKET
LEADERSHIP
DRIVE ORGANIC GROWTH THROUGH
BRAND DEVELOPMENT
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FINANCIAL HIGHLIGHTS
• High growth recurring subscription revenue
• Rapidly expanding and diverse global custom
• Powerful land and expand growth opportuni
• Proven cashflow model
• Investing at measured pace for continued gr
•Organic Viral point
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SUBSCRIPTION OPTIONS
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REVENUE
2011 2012 2013
ANNUAL REVENUE QUARTERLY REVENUE
1 1 2 %
C A G R
($ in millions)($ in millions)
2012 20
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q
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LARGE GLOBAL AND LOYAL CUSTOMER BASE as of September 30, 2014
Q3:2014 REVENUE BY GEOGRAPH
123%Annual dollar-based net ex
>1,000 500 - 999 100 - 499 <100
KEY FACTS
100+ seats Less than 100 seats
Annual Recurring RevenueDistribution from Accounts
48,763 CUSTOMER ACCOUNTS WORLDWIDE
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CAPITAL EFFICIENT MODEL
QUARTERLY REVENUE & OPERATING CASH FLOW ($ in millions)
$0
$10
$20
$30
$40
Q1 Q2 Q3 Q4 Q1
2013 2014
Q2 Q3
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