ZCS Connector for Outlook Admin Guide 8.0.2

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Transcript of ZCS Connector for Outlook Admin Guide 8.0.2

  • Zimbra Connector for Microsoft Outlook Administrators Guide

    ZCS 8.0

    August 2012

  • Legal NoticesCopyright 2005-2012 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents.

    VMware and Zimbra are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdiction. All other marks and names mentioned herein may be trademarks of their respective companies.

    VMware, Inc.

    3401 Hillview AvenuePalo Alto, California 94304 USA

    www.zimbra.com

    ZCS 8.0

    GA - August 2012

    Rev 1 - December 2012

  • Table of Contents

    1 About ZCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5ZCS, ZCO, and Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 5ZCO Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Downloading ZCO Installation and Customization Files . . . . . . . . . . . . . 6

    2 Preconfiguring and Customizing the Installer . . . . . . . . . . . . . . . . . . . . . . 7Adding ZCO Server Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Optional Customization of ZCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Setting Up the Single Sign-On Option (SSO) . . . . . . . . . . . . . . . . . . . . . 9Disabling the Auto-Upgrade Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Rebranding ZCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

    3 Installing ZCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Installation Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Installing ZCO on Individual Computers . . . . . . . . . . . . . . . . . . . . . . . . 11Synchronizing ZCO with Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

    Manually Synchronizing ZCO with Outlook . . . . . . . . . . . . . . . . . . . 12Resyncing the GAL for Contact Group Support . . . . . . . . . . . . . . . . 12

    Migrate ZDB Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

    4 Zimbra Features in Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Personal Email Certificates (S/MIME) . . . . . . . . . . . . . . . . . . . . . . . . . . 15Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Zimbra Feature Differences for Outlook Users . . . . . . . . . . . . . . . . . . . 16

    Outlook AutoArchive Disabled for Zimbra Profiles and Folders . . . . 17Forwarding Invitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

    5 Troubleshooting ZCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Received a Local/Server Failure Notice . . . . . . . . . . . . . . . . . . . . . . 19Outlook Crashed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20My Zimbra Calendar will not Sync . . . . . . . . . . . . . . . . . . . . . . . . . . 20Unable to Access a Shared Item . . . . . . . . . . . . . . . . . . . . . . . . . . . 20The .zdb File is Corrupt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

    Repairing ZCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Restoring ZCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Removing ZCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Resolving Mailbox Sync Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

    Reviewing Sync Issues folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Resyncing GAL for Contact Group Support . . . . . . . . . . . . . . . . . . . . . 22Enable Logging for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Zimbra Support Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

    View MAPI Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Open Original Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23View IDs of Zimbra Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Set Sync Token . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23VMware Zimbra Collaboration Server ZCO 8.0 iii

  • Zimbra Connector for Microsoft Outlook - Administrators GuideZimbra Support and Additional Resources . . . . . . . . . . . . . . . . . . . . . . 24Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Contact Zimbra Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 iv ZCO 8.0 VMware Zimbra Collaboration Server

  • ZCO supports the following versions of Microsoft Outlook:

    Outlook 2003: Client computers must have Microsoft Office Outlook 2003 SP3 or later installed.

    Outlook 2007: Client computers must have Microsoft Office Outlook 2007 SP2 or later installed. 1 About ZCO

    This chapter includes information about prerequisites for installing Zimbra Connector for Microsoft Outlook (ZCO) and how to download the ZCO installation file.

    With ZCO, users can use Microsoft Outlook and synchronize data such as email messages, folders, tags, contacts, personal calendars, appointment reminders, and tasks with the Outlook client. The ZCS server-side configuration for accounts is enforced for Outlook users.

    Topics in this chapter include:

    Use ZCO with the Correct Version of ZCSSupported Versions of Microsoft Operating SystemSupported Versions of Microsoft OutlookZCO Configuration FilesDownloading ZCO Installation and Customization Files

    Use ZCO with the Correct Version of ZCSThe versions you are running for ZCO and ZCS must be from the same major release. For example ZCO 8.x and ZCS 8.x are used together. Never use versions that do not align together, such as ZCO 7.x with ZCS 8.x.

    From the Tools and Migration>Client Upload page on the ZCS administration console, you can upload the latest version of ZCO to the ZCS server.

    Supported Versions of Microsoft Operating System ZCO supports Microsoft Operating Systems: Windows XP with required updates, Vista, Windows 7, and Windows 8.

    Supported Versions of Microsoft OutlookVMware Zimbra Collaboration Server ZCO 8.0 5

  • Zimbra Connector for Microsoft Outlook - Administrators Guide Outlook 2010: 32-bit and 64-bit editions of Microsoft Office are supported.

    Note: Click to run versions of Outlook 2010 are not supported.

    ZCO Configuration Files There are three different download files, including the installation and customization files, that can be configured to make the users deployment of ZCO quick and easy.

    Zimbra Connector for Outlook: The ZCO .msi file (either 32bits or 64bits) users download and deploy on their computer to install ZCO.

    Zimbra Connector for Outlook MSI Customizer: Used to customize the ZCO .msi file to add basic server information the user needs to install ZCO on their computer. Other variables such as setting up single sign-on and password rules can also be configured.

    Zimbra Connector for Outlook Branding MSI: Used to customize the ZCO .msi file to replace all instances of the Zimbra product name and logo.

    Downloading ZCO Installation and Customization FilesThe ZCO installation and customization files are accessible from the ZCS administration console.

    1. From the ZCS administration console, click the Tools and Migration>Downloads link.

    2. Select the Zimbra Connector for Outlook download file appropriate for your version of Outlook (32bit or 64bit).

    3. Download the .msi file and user instructions so that you can easily deploy these files to your users.

    4. You can copy the .msi file to a directory or URL that users can access and then instruct users how to download the file, or you can use group deployment software.

    Note: Users must have temporary administrator privileges on their computer to install ZCO. 6 ZCO 8.0 VMware Zimbra Collaboration Server

  • 1. From the administration console, copy the ZmCustomizeMsi.js file and the ZCO .msi file to a computer running the Windows platform.

    2. Open the Windows command prompt.

    3. Change to the directory where the ZmCustomizeMsi.js file is located.2 Preconfiguring and Customizing the Installer

    When ZCO is installed, the information needed to complete the installation is the ZCS server name and whether to use a secure connection. Users enter server information when they install ZCO and create their default profile. This chapter includes information about how to preconfigure and customize the ZCO .msi installation file.

    To customize the installer with your specific configuration details, you modify the ZmCustomizeMsi.js file which is located in the Zimbra download directory on the administration console.

    Areas that can be customized include:

    Configuring the ZCS server name and secure connection options. When users install ZCO they only need to enter their account name and password.

    Single Sign-on options when SPNEGO is configured for ZCS. Password rules. GAL sync mode. Default profile name. Disabling automatic upgrading to the latest ZCO version.

    Note: To see a complete list of customization options, type ZmCustomizeMsi at the command line prompt and press Enter.

    You can also change the Zimbra branding to