Your Smart Solutions Partner Cristian Apa, Sales Director.
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Transcript of Your Smart Solutions Partner Cristian Apa, Sales Director.
Your Smart Solutions Partner
Cristian Apa, Sales Director
Bank of the Future
7 years of experience
CA Strategic Partner
More than 60 certifications
Large project implementations
More than 10 vendors represented
Introducing Business Solutions in 2010
The CompanyRomania
Greece
Serbia
Bulgaria
Ungaria R. Moldova
Bank of the Future
References
Bank of the Future
Future of Banking
* Berg Insight
User in million
2009 2010 2011 2012 2013 2014 20150
100
200
300
400
500
600
700
800
900
1000
Mobile Banking User (Worldwide)*
Bank of the Future
Bank of the Future
Traditional Banking
Alternative Banking
Bank of the Future
The transformation….
Why? Current economical context
How? Technology modernization & business
engagement model changes
When? Preferably, before competition
Bank of the Future
Deliver through promise
Ensure service level for customer e-Services
Ensure internal SLAs on core IT systems
Forecast service level degradation
Measure Web experience for each customer
Establish metrics for business services and
business transactions
Bank of the Future
Control projects and budgets
Prioritise and plan investments
Track investments and projects internally
Report on costs and benefits of projects
Track provision of service by third parties
Manage business initiatives
Smart managing demand
Bank of the Future
Transform customer experience
Bank of the Future
Unify alternative channels
The Challange: Taking Command of Customer Interactions
The Solution: 100 Percent Coverage-Reach all customers, not just online banking customers.
Proactive 1:1 Conversations-Deliver personalized, high-value content that customers want.
Triple Play Convergence-Optimize the customer’s mobile experience and reduce TCO.
Cross-Product, Cross-Channel Orchestration-Extend mobile across the entire organization.
Bank of the Future
Extend mobile banking towards its maximum value
Maximize loyalty and fees
Enable new fee-based products
Lower fraud and reputational risk
Integrate secure with payments rails
Reduce merchant payment fraud
Enable new revenue via merchant rewards and offers
Optimize cross selling of banking products
Bank of the Future
Innovate and reuse
Innovate and stay ahead of competition
Make use of industry best practices
Partner with value added vendors
Test concepts before buying
Bank of the Future
Blend physical and IT security
Ensure that staff has only access to intended information
Verify individual authorization
Enforce Data Loss Prevention for misusage of information
Enforce the regulatory standards
Encipher data and communication when possible
Test security on a regular bases
Bank of the Future
Your right solution provider should…
... understand your Strategy and business requirements
... have been successfully implementing the solution before
... make the right tools and the right skills available to you
... be trustworthy and reliable
... show the right attitude
