"Your Engagement and Voice - its' Value"

NHS Constitution

“No decision about me, without me”

You and yourambulance service

Respond to Emergency calls

Commercial services:– Non-emergency Patient

Transport Services (PTS)- NHS 111- Commercial Logistics– Commercial Training

What we do

What patients want from our service

Excellent clinical care Quick response time Reassurance

Patient Satisfaction

High public satisfaction rates

5 x More compliments than complaints

Public Sector Equality Duty

• The Equality Duty (Equality Act 2010) is a duty on public bodies and others carrying out public functions. It ensures that public bodies consider the needs of all individuals in their day to day work – in shaping policy, in delivering services, and in relation to their own employees.

How does it work?• It requires SCAS to:-

• eliminate unlawful discrimination • advance equality of opportunity• foster good relations between

people who share a protected characteristic and people who do not share it.

What are protected characteristics?

• Age• Gender• Disability• Religion/Belief• Ethnicity• Sexual Orientation• Pregnancy and maternity• Gender reassignment• Marriage and civil partnerships

How do we achieve this?

• Robust Strategy

• Good governance

• Meaningful community engagement (patient forums, grading and objectives set by communities)

Specific duty (Equality Act 2010)

• Publish strategy every 4 years

• Publish appropriate information annually (workforce and patient)

• Publish objectives achieved annually

• Any question?