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Your Data is a Strategic Asset Congress... · greater employee buy-in, and a willingness to break...
Transcript of Your Data is a Strategic Asset Congress... · greater employee buy-in, and a willingness to break...
Your Data is a Strategic Asset October 16, 2015
This session will feature the partnership between St. Clair County Community College and Ellucian Technology Management Services. We will showcase how technology is a strategic asset in collecting data that drives student success decision-making. This interactive session will help you refocus your campus aligning with student outcomes and create a road map that addresses these and other community college issues.
Your Data is a Strategic Asset.
Are You Making it Work to Support Student Outcomes?
© 2015 ELLUCIAN. ALL RIGHTS RSERVED
Agenda
1 Introduction
2 How and why your data has become a strategic asset
3 Using your data in a strategic plan
4 How can Ellucian help?
Your Data IS a Strategic
Asset
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Introductions
© 2015 ELLUCIAN. ALL RIGHTS RSERVED
Presenters
Dr. Kevin Pollock, President St. Clair County Community College (SC4) • President of St. Clair County Community College (SC4) since April of 2009 • Nationally recognized as a public speaker, he has presented over 100 sessions • Presentation topics have included at-risk students, continuous quality
improvement, mentoring, retention, strategic planning, and student success • Author of 18 articles and book chapters • Ph.D. in Higher, Adult, and Lifelong Education from Michigan State University. • Master of Arts in Education and a Bachelor of Science in Education, both from
Central Michigan University
Mr. David Buck, General Manager, Ellucian Technology Management • 9 yrs with Ellucian Technology Management division • 25 years in technology, 20 in technology support for higher education
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© 2015 ELLUCIAN. ALL RIGHTS RSERVED
St. Clair County Community College (SC4)
o Located In the “Thumb” area of Southeast Michigan o 2 year public institution o 3,800 enrollment, fall 2015 o $30.6M Budget
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© 2015 ELLUCIAN. ALL RIGHTS RSERVED
Ellucian Technology Management (ETM)
o Long term, on campus partnerships
o Approximately 70 campuses in North America
o Specialize in delivering strategic leadership and operational efficiency in information technology for colleges and universities
o Working with SC4 since 2006 and currently contracted through 2026
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How and why your data has become a
strategic asset
COMING TOGETHER: STUDENT SUCCESS
AND THE COMMUNITY COLLEGE
The American Association of Community Colleges launched the 21st Century
Initiative and noted that if community colleges are to continue enacting long held
values of opportunity, equity and academic excellence in the 21st century, “virtually everything else must change”.
Source: Bumphus, 2014
It is time for community colleges to adapt and evolve. They must view
their respective organizations not just through an institutional lens but,
instead, through one that includes a much broader focus.
We need a better understanding of issues, a sharing of information, increased campus transparency, greater employee buy-in, and a
willingness to break down pre-existing silos and create campuses that focus
on student success.
PART 1:CHANGE?
National and State Issues Defining Student Success Questions and Expectations
About Value Campus Pushback
NATIONAL AND STATE ISSUES
In 2009, President Obama’s “American Graduation Initiative”
established a lofty goal: an additional five million community college
graduates by 2020.
Source: White House Press, 2009
In 2013, US Department of Education releases the College Scorecard.
Reintroduced September 2015, but still based on degrees awarded.
Source: Huffington Post, 2015
In January 2015, President Obama announced the $60 billion “America’s College Promise” initiative to provide 2 years of Community College for free
Source: White House Press, 2015
STARTLING STATISTICS: “Four out of every ten college students are part-time” “Seventy-five percent of today’s students are juggling some
combination of families, jobs, and school while commuting to class”
“Only one quarter go full-time, attend residential colleges, and have most of their bills paid by their parents”
“Part-time students rarely graduate; only a quarter ever make it to graduation day”
“Students are taking too many credits and take too much time to graduate”
“Remediation is broken, producing few students who ultimately graduate”
Time is the Enemy ~ Complete College America
With fewer than four in ten students who start at community colleges earning a credential in a six year
period, critics have cited low completion rates as an alarming issue
for two-year institutions.
Source: Jenkins & Belfield, 2014
In August, 2014 the National Student Clearinghouse Research Center reported that over the past two
decades, more than 31 million former college students left without earning a
degree or certificate. Source: National Student Clearinghouse Report, 2014
STUDENTS ARE WASTING TIME ON EXCESS CREDITS
Copyright © 2011 Complete College America. All rights reserved.
... AND TAKING TOO MUCH TIME TO EARN A DEGREE.
Copyright © 2011 Complete College America. All rights reserved.
REMEDIATION: TOO MANY STUDENTS NEED IT, AND TOO FEW SUCCEED WHEN THEY GET IT.
Copyright © 2011 Complete College America. All rights reserved.
REMEDIAL STUDENTS ARE MUCH LESS LIKELY TO GRADUATE.
Copyright © 2011 Complete College America. All rights reserved.
Of the nearly 4 million former students labeled as “potential completers”, 35.6%
were enrolled exclusively at two-year institutions, and 28.8% had enrolled in
both two-year and four-year institutions, indicating they were probably transfer
students.
Source: National Student Center Clearinghouse Report, 2014
States are ramping up accountability measures, tying funding to outcomes,
and calling for greater transparency on how many students graduate and are
employed”.
Source: The Aspen Institute & Achieving the Dream, 2013
State funding formulas for Ohio’s two-year public colleges are now directly
related to graduation rates and course completion rather than enrollment.
Source: Hansen, 2014
DEFINING STUDENT SUCCESS
.
There is increasing pressure for community colleges to define what they do, and to prove, through measurement,
their success outcomes. “The challenge is to find a system of metrics that meets the
unique needs of two year institutions”.
Source: Joch, 2014
THERE ARE LOCAL, STATE, AND FEDERAL LEVELS WATCHING WHAT WE DO. DON’T FORGET THE STUDENTS! We are being asked to “prove” that learning is happening; We are being asked to provide data; We are asked how we do business and how we compare to
other institutions; We are asked: how many students are in a class, why don’t
we have more classes on Friday and weekends, why isn’t there more financial aid, why does it cost so much?
We have local people who wonder about the use of their tax dollars.
FROM “WHY COLLEGES DON’T WANT TO BE JUDGED BY THEIR GRADUATION RATES” Some examples: Older students are more likely to enroll
part-time Different ethnicities, difference rates of
part-time enrollment About 1 in 10 transfer student graduates
Source: The Chronicle of Higher Education, 2014
“The only authentic measure of a college’s success is the success of its students.
Completion rates are unacceptably low, achievement gaps are unacceptably wide.
Outdated institutional traditions, structures, and policies too often result in
students, wandering into the college, wandering around the curriculum, and
then wandering out the door”.
Source: McClenney, 2014
It is estimated that more than one-third of all college students, more than one-half
of those at community colleges, require remedial education.
Source: Hefling, 2014
In addition, community colleges are now increasing the number of high school students on their campuses through
dual enrollment and early/middle college opportunities. Success for these
students is often not counted.
It is critical for community colleges to find a way to define student success, measure that success through data,
and focus additional efforts to improve student outcomes.
QUESTIONS & EXPECTATIONS ABOUT VALUE
Potential college students are now questioning, more than ever before,
the value of higher education.
Source: Belfield & Jenkins, 2014
If we choose to continue forward without addressing the concerns of parents and
students, higher education might soon find itself compared to other industries, such as
automotive suppliers, who carried on business as usual, ignoring the needs and voices of their customers, and suffered the
consequences. Source: McDonald Hopkins, 2014
“Students want and expect to be enabled by technology. They believe institutions should be accessible, with such things as online content, flexibility with classes offered day or night and not on fixed schedules, innovative with classes
that provide collaboration between students with emphasis on group projects, job-focused with degrees meeting industry and society
needs. They expect a value-driven education with a global mindset.”
Source: Zogby & Zogby, 2014
More and more, students are viewing themselves as customers who need to be satisfied. Look at the evaluations students complete for their instructors “Did the instructor meet your need”? The “tried and true” now seems to
be the “old and outdated” in the eyes of this new generation of students.
Source: Selingo, 2014
Dr. J. Lee Johnson, who has been actively involved in the accreditation process for the Higher Learning Commission of the North Central Association wrote in “Accreditation in a time of Disruption” that “fading into history is the traditional academic calendar based on fixed time-based terms (semesters or quarters) and one-way transmission of content”.
Source: Plante Moran, 2014
There is a new paradigm of teaching and learning, based on a mastery model where students move at their own pace and prove mastery of a subject based on examinations, demonstrations, or performances.
Source: Plante Moran, 2014
At a recent American Association of Community Colleges Workforce Development Conference, three (3) current movements were presented which may pose even greater disruptions to the community college model we know.
Student-oriented competency-based credentialing Peer-to-peer learning Maker fairs
Source: Ruhe, 2014
CAMPUS PUSHBACK
Long standing divides, silos, and hierarchies found on most campuses present an additional challenge for community colleges and may impact whether real change can occur. While these may have served institutions well in the past, they now serve as obstacles to improvement. Source: Peirce, 2014
As noted in A New Partnership, “If in fact
our colleges are to thrive in these difficult times, members of the faculty
and administration must overcome the growing
divide and intentionally become partners in
thinking about their institution’s future so
that their institution can benefit from the best
thinking of all its members. They need to
abandon the position that they are natural
adversaries”. Source: Pierce, 2014
The President’s Role College presidents see “higher education
and healthcare as the last two big American Industries that have yet to undergo
substantial change. Higher education is under the stress of economic, demographic, and technological forces that will reshape
campuses substantially in the coming years”.
Source: The Chronicle of Higher Education, 2014
“Change is an institutional imperative. Higher education’s endless whitewater is our new
normal”.
Source: Glasper, 2014
CHANGE is good…
YOU go first!!!
Using your data in a strategic plan
BEGIN WITH A PLAN
QUESTIONS FOR YOUR INSTITUTION • What is your definition of student
success? • What is your graduation rate? • What is your overall completion rate? • What do you measure?
STUDENT SUCCESS AT SC4
Student Success is being measured through our ne strategic plan. Predominantly through graduation rate, retention rate and the continuation of course work.
WHAT DO WE (SC4) MEASURE? • Graduation rate ~ 16% • Graduation plus transfer rates ~ 48% • Two-year progress ~ 68.6% • Six-year outcomes ~ 63.9% • Fall-to-winter retention ~ 73% • Student satisfaction ~ 0.724
WHAT DOES SC4 USE? • Joined VFA • Utilized Community College
Benchmark • Joined Achieving the Dream • Joined Complete College America • IPEDS
• The Voluntary Framework of Accountability (VFA), a benchmarking system developed by community college leaders, is a key starting point.
• Provide a data system which allows for comparisons among similar institutions
• Benchmark metrics highlight a variety of institutional achievements along with areas that may need improvement.
• Crucial data points include retention rates, percentage of students enrolled in developmental courses, number of associate degrees awarded, how many students transferred to a four-year institution, workforce education outcomes, and job placement rates.
Source: Joch, 2014
Students are wasting time on excess credits…
Copyright © 2011 Complete College America. All rights reserved.
11-12 SC4 Graduates took: 69 11-12 SC4 Graduates took: 80
12-13 SC4 Graduates took: 74
13-14 SC4 Graduates took: 68
14-15 SC4 Graduates took: 71 14-15 SC4 Graduates took: 77
13-14 SC4 Graduates took: 79
12-13 SC4 Graduates took: 92
…and taking too much time to earn a degree.
Includes only time spent at SC4. It does not include time spent at other institutions and terms not enrolled at SC4.
Copyright © 2011 Complete College America. All rights reserved.
Full-Time 12-13 SC4 Graduates took: 3.0 years
Full-time 11-12 SC4 Graduates took: 2.9
Full-Time 13-14 SC4 Graduates took: 3.4 years Full-time 14-15 SC4 Graduates took: 3.3
Part -Time 14-15 SC4 Graduates took: 3.7
Part -Time 13-14 SC4 Graduates took: 3.5
Part-Time 12-13 SC4 Graduates took: 3.8
Part -Time 11-12 SC4 Graduates took: 3.2
Part-Time 14-15 SC4 graduates took: 3.9
Part-Time 13-14 SC4 graduates took: 4.1
Part-Time 12-13 SC4 graduates took: 3.9 Part-Time 11-12 SC4 graduates took: 4.2
Full-time 12-13 SC4 Graduates took: 3.4 years
Full-time 11-12 SC4 Graduates took: 3.4
Full-time 13-14 SC4 Graduates took: 3.5
Full-Time 14-15 SC4 Graduates took: 3.2
We even used data to find and fix flaws in our class schedule…
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11/FA Course Distribution - All Week
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11/FA Section Distribution - Monday
THINK ABOUT THIS: Every course, every program, every college is perfectly designed to get the results it is currently getting.
BUILDING A CULTURE OF EVIDENCE
“Take nothing on its looks; take everything on evidence. There’s no better rule.”
Charles Dickens (1812-1870)
Great Expectations
Achieving the Dream has helped numerous community colleges focus their internal efforts with a variety of strategies for long-term, evidence-based improvements in student success.
Achieving the Dream
• Team renamed “Student Success and Completion” • Five Strategy Teams for fall:
1. Late Registration 2. Early Alert 3. Supplemental Instruction 4. Success Course 5. Data
• Equity http://www.portlandoregon.gov/oehr/article/449547
Three (3) recent Aspen Prize Finalists were singled-out for their use of “deep” data to improve student outcomes. Utilizing data, Kennedy-King College improved
its graduation/transfer rates from 34 percent in 2007 to 51 percent in 2011 and created clear structured pathways for students.
As a result, graduation rates at Kennedy-King College have more than tripled, increasing from 8 percent to 26 percent in 2013.
WE FOCUS ON OUR STUDENTS
SC4 Benchmark 5-Year Goal
Source
Graduation rate 150% of normal time 16% 18% 25% IPEDS Graduation + Transfer rate 150% of normal time 48% 41% 55% IPEDS Two year progress (completed, transferred or still enrolled)
68.6% 68.4 (MI) 65.7 (ALL)
75% VFA
Six year outcomes (completed, transferred or still enrolled)
63.9% 61.6 (MI) 57.3(ALL)
66% VFA
Fall to Winter retention: Full time and Part time students
73% 71% 75% State / NCCBP
Student Satisfaction 0.724 .730 .70 Noel-Levitz: Performance gap
• Increase graduation rate above current national average
• Increase student retention • Improve overall student satisfaction
WE FOCUS ON TEACHING AND LEARNING
• The College will provide nationally accredited programs, workforce training, and credentials which lead to gainful employment
• The College will ensure that its academic programs prepare students to succeed in a global economy
• The College will provide flexible learning opportunities
SC4 Benchmark 5 Year Goal
Source
Align high-wage/demand occupations to program/pathway/partnership by 2020.
30% N/A 100% MI Dept. of Tech/Mgt/Budget
All degrees will have a guided pathway developed for full-time students by 2020.
87.5% N/A 100% Internal
All degrees will have a guided pathway developed for part-time students by 2020.
0% N/A 100% Internal
Develop a system to rate program viability and rate each program by May 2016.
TBD N/A 100% Internal
All programs will be rated above the viability threshold by 2020. TBD N/A 100% Internal
WE FOCUS ON THE NEEDS OF OUR INTERNAL STAKEHOLDERS • Regularly request feedback from internal stakeholders in
an effort to improve service levels
• Promote a climate of employee engagement and personal accountability
• Create a culture of continuous learning
SC4 Benchmark 5 Year Goal
Chronicle survey average 60% 70% 70%
SC4 Benchmark 5 Year Goal
Source
Pride 73% 81% 81% Chronicle survey Job satisfaction/ support 75% 79% 79% Chronicle survey Collaboration 54% 66% 66% Chronicle survey Respect & Appreciation 57% 67% 67% Chronicle survey
SC4 Benchmark 5 Year Goal
Source
$ spent per FTE (full time employee) $924 $329 $924 NCCBP Professional development satisfaction 70% 75% 75% Chronicle Survey
WE FOCUS ON THE NEEDS OF OUR EXTERNAL STAKEHOLDERS
• Regularly request feedback from external stakeholders in an effort to improve service levels
• Improve awareness of community expectations • Increase community participation at SC4 events and
SC4 participation in community events
SC4 Benchmark 5 Year Goal
Source
Alumni and service area survey results TBD TBD Survey to be developed. Business/industry survey results TBD TBD Survey to be developed. Market penetration - Sporting Events attendance TBD 2.24% NCCBP. *SC4 data to be
collected. Market penetration - Cultural activities attendance TBD 3.63% NCCBP * SC4 data to be
collected.
WE FOCUS ON INSTITUTIONAL SUSTAINABILITY
• Maintain a strong financial position by protecting asset base
• Expand initiatives around energy efficiency and conservation
• Explore opportunities to enhance financial resources
SC4 Benchmark 5 Year Goal
Source
Composite ratio: combination of primary reserve ratio, viability ratio, return on net assets ratio, net operating revenues; used to assess SC4’s overall financial health
5.34 2.0 6 Higher Learning Commission Reporting Requirement
Facility condition index (measurement of deferred maintenance in relation to replacement value of physical plant) Higher number = poor score
6.75% 5% 5% Internal
SC4 Benchmark 5 Year Goal
Source
Energy Cost per Cubic Foot .1201 .1228 .1089 ACS
SC4 Benchmark 5 Year Goal
Source
Total Revenue per FYES $10,267 $11,451 $11,451
ACS
Instructional cost per credit hour $176 $150 $150 NCCBP Net Operating Revenue 2.9 3 3 HLC
How can Ellucian Help?
© 2015 ELLUCIAN. ALL RIGHTS RSERVED
SC4 and Ellucian, a Partnership
Ellucian knows SC4 • Ellucian staff live in the community and work on the campus every day • Ellucian understands the issues facing SC4 • Ellucian is a part of the team and involved in every meeting, team and
decision • Ellucian CIO sits on President’s Cabinet and has monthly updates with
the President, as does IR
Ellucian knows Business Intelligence • Ellucian has experience across the globe in helping Colleges
understand their BI needs • Ellucian has experience in assisting Colleges implement BI and get the
most value from its use
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© 2015 ELLUCIAN. ALL RIGHTS RSERVED
SC4 and Ellucian, a Partnership
Implementing Business Intelligence at SC4
o A conversation with the President
o Executive sponsorship (and accountability!)
o Recruit the best, make sure
o IR and IT, can’t we all just get along?
o Get to know the faculty on a personal basis!
o Wow, that data can’t be correct… Can it?
o Wow, that data isn’t correct… Sorry!
o Ok, we have data, now what?
o Don’t use data to hurt people!
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© 2015 ELLUCIAN. ALL RIGHTS RSERVED
SC4 and Ellucian, a Partnership
In summary, your Strategic Data Partner should: o Have a deep understanding of the College concerns, successes
and goals
o Have long term experience in all areas of Higher Education, not just technology
o Have extensive experience helping Higher Education implement Business Intelligence. Not just the hardware and software!
o Have long term viability
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Thank You for Your Attention, Questions?
Contact us at: Dr. Kevin A. Pollock [email protected] Mr. David Buck [email protected]