You Don't Know What You Don't Know with Stacy

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You Don’t Know What You Don’t Know… Presented by: Stacy Hamer

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Transcript of You Don't Know What You Don't Know with Stacy

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You Don’t Know What You Don’t Know…

Presented by: Stacy Hamer

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Can you believe it’s been 3 years?

2010

Let’s talk about stuff..

2011

2012 ?

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Today we are going to cover…

Past

Present

Future

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Battle #1…. That feature can do

that??

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Serialized Coupons for Discounting

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Once a week, upload new serial numbers

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Report on which stores have used and how much..

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MLP for automatic employee discounts

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Battle #2…

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Petty Cash Module

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Moving History - Customer

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Moving History – Employee History

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Battle #3… Best money maker

feature

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Collections Module

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Customer Buys Phone

Employee sells in RQ4

Customer pays with integrated credit card

Here’s how it works

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What if customer charges back?

Corp office reconciles

C.B.

Employee Commission clawed back

Done

Not anymore….

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Charge Back Summary Report

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Link Products for Refund

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Battle #4… Best hidden “right

click”

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Graphed Report - Show Data Grid

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Min/Max Right Click

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Battle #5…. Employee

Commission helper

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Import Employee Commission in excel

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Milestones to track tiered commission?

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Imagine this telling your staff when

they reached their next tier calculation

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Battle #6…. Personal story…with a

feature at the end

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Has anyone been to Starbucks before?

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This is my Mom…

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One day she sent me this email….

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So a few days went by….

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Remember, RQ4 has an email module

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Moral of the story is…

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Out with old & in with the new…

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Starting off small….

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Multi-Category Picker

EXAMPLES:

Run sales reports for New Activations & Upgrade categories

Or Count 2 categories together

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New Option on product setup

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Message prompt on products

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Example Message on Sale

Don’t forget to remind customer if they buy 2 accessories they qualify for an extra discount!

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Example Message on Refund

Double check charger is with the phone being returned!!!!

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That’s not the only new inventory attribute

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Refund to used status - Refunding

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Unique Pricing for used phones

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Share Custom Reports

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Coupons included in reports

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Apple Care Integration

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Apple Care?

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A brand new invoice editor that actually allows you

to…….

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Just kidding, you’ll have to wait until tomorrow to hear those details…

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