Emergency Alert Notification System for the USFK

Joe CummingsJohn Boeck

David GarciaMiyi Chung

Fair2Partly, Inc.

System Capability

Alert notification for USFK and supporting component personnel via diverse communication medium, e.g., cell phone text, cell phone call, email, home phone, iPhone widget, web based application to support exercise/real world NEO, base closure, EEC and MEC recall, contingency, etc.

Our Vision Is Real Time Situational Awareness

• 22 SEP 2010 Yongsan Flooded…were you aware?• Bowling Alley and Moyer parking lot flooded

- Personal Property Damaged• Burger King/Popeye’s road blocked off - Traffic jams and frustration could have been avoided• Gates 17 & 20 Closed due to flooding - Personnel safety at risk driving into dangerous area• 1st Responders and Command Staff can disseminate time critical

information with• THOUSANDS OF DOLLARS OF PERSONAL PROPERTY DAMAGE

COULD HAVE BEEN AVOIDED!!!• TERRORIST INCIDENTS, NATURAL DISASTERS, & TIME CRITICAL, ETC

SLA• Service definitions and objectives

– Alert notification, messaging, and acknowledgement via phone/sms, & email

– 100 percent notification within 42 seconds; throughput for notification within 3 seconds for up to 28,000 users, no more than one additional second per 10,000 users (agility)

– Data at rest encryption; at contract termination, data is to be destroyed

– User base is in Korea, i.e., telephone and SMS support to/within KTO• Obligations of parties

– USFK updates recall roster– Provider maintains 99.99999% availability. Outage defined as

anomalous unscheduled service interruption exceeding 5 minutes. Off-peak scheduled maintenance window authorized for maint., updates, etc. Customer support to include password maintenance, administrator training (telephonic and web-based)

Assumptions

• Each unit will update personnel info up to date

• Designated personnel within each unit will have the notification initiation privileges

• Tools, Tactics, and Procedures for USFK, EUSA, 7th AF, etc will be established by respective organization

Key Requirements• Data at rest encryption (to protect personnel

data, e.g., cell phone numbers)• Web-based or iPhone widget to initiate

notification and update personnel information• Cell phones, iPhone, home phones, email, etc to

receive notification• Reception acknowledgement for automatic

reporting• Redundancy• Timely information dissemination

Benefits/Challenges

• Benefits– Mobile– Survivable– No design time lag

• Challenges– Human cooperation– System integration

Cloud Reference Model• Deployment

– Public (external to USFK and supporting components)• Exploitation (Cloud Business Tier)

– Paas • Enablement (OS + Platform)

– OS• SOA (iPhone widgets, web based app)• Privacy

– Platform• Messaging • Web application, content hosting and delivery

• Cloud Virtualization Tier– Network resource to enable/support diverse, multi-path

communication media, e.g., wireless, LAN, web service

Security

• Data at rest encryption• Authentication• Privilege management

Cloud Adoption Pattern

• Agile Cloud Adoption Pattern - New process in existing mature organization.

Horizontal – No particular application inter-dependency required

No impediments (stored data encrypted, no laws preventing)

No – Adoption has no apparent drawbacks

Yes – Cloud Computing will provide flexible access and benefit are outstanding

Use Case

• End user to Cloud– Initiation will be through web application or hand

held device (widget) provided by the cloud • Data storage and application service

Public Architecture Comparison• eArmy/IRIS

• Benefits– Hosting service, enterprise service– DoD organization– Global presence

• Disadvantages– Cost

• Apps.gov/Aware• Benefits

– Lower cost– Faster response to technology innovation

• Disadvantages– Privacy issue– Trust issue

Need Public(Iris) Public(Aware)Interoperability 4 3 2Bandwidth 2 2 3Security 3 3 5Availablity 3 3 3O&M 4 4 4Time 4 4 4Scalabilty 3 3 3Portability 2 3 3Cost 3 3 4User Interface 4 4 3

0

0.51

1.5

22.5

33.5

44.5

5Interoperability

Bandwidth

Security

Availablity

O&M

Time

Scalabilty

Portability

Cost

User Interface

Need

Public(Iris)

Public(Aware)

Economic Analysis• Product Name: AWARE

Mfr Part#: IC-FED-STDAS-L02 • Manufacturer: EVERBRIDGE Made In: USA

Categories: Communications• Description: 250 members/unlimited

administrators and groups- 1 year subscription SaaS - Mass Notification tool supporting COOP and Personal Accountability ... send messages to and receive confirmation from 1000s by phone, cell phone, email, text, fax, and more

• Cost: ~ $15,000 a year.

• The use of the public cloud (Iris) is a prudent solution. • The implementation of this system is critical tool by which commanders, 1st responders, and key personnel can expediently reach out and touch personnel• Currently in use by Army, e.g., eArmy for CONUS• A contract in place• Reduced training

• We submit for your recommendation funding be appropriated immediately for the design and implementation of the system.

Conclusion

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