LinkedIn GTS HELP DESK

Created by Arthur Salomon

Internship Spotlight

AgendaLinkedInOverview of Internship roleResponsibilitiesServiceNow ticketing systemQ&A

Relationships Matter Over 7,500+ Employees380 Million+ UsersCEO: Jeff Weiner Founded May 5,2003 Work Hard, Play Hard CultureInDay once a month

Level 0 & 1Help Desk Support Technician RoleProvide first level supportCustomers = User’s that work at LinkedInTroubleshoot Mac, PC, and Linux issuesRequests for Hardware, Software, Mobile phones and etc..Incidents for Security Risks, Password Resets… Bomgar Remote Sessions while giving phone supportEscalate tickets to proper teams

Level 0 Help Desk Support

Banglore, India Queue Manager

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SUNNYVALE Level 0 & 1 Support GTS HELP DESK TEAM

Escalation Teams

Help Desk

Sunnyvale

Regional ITCompute

Mobile Engineering

Hardware

Tools/ Jira Ticket

Creation

Solved from our end and

close out ticket

ServiceNow Ticketing System

THANK YOU Q&A

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