Yap robben networked learning may 2010 v4
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Transcript of Yap robben networked learning may 2010 v4
Leveraging social learning technologies in corporate
environments
Robin Yap, Canada (www.robinyap.com)
Joost Robben, The Netherlands (www.joostrobben.info)
Download paper from:http://www.joostrobben.info/?p=135
Importance of trust• Fundamental to building
relationships and learning (Harris, 2002)
• Repeating factor as foundation for Social Capital
"It is important to support collective
learning through social learning technologies by focusing on the group dynamics that are needed to organize
and coordinate learning" (De Laat, 2006)
Social learning technologies
Web as social platform with services that enable people to create content,
connect, and share with others
ProfileConnectShare
Social networking
Profiling•Employment History•Interests and
Expertise
Connecting•Recommen-dations
Sharing•Blogs•Microblogs
Networked learning"Learning in which
ICT is used to promote
connections" (Goodyear, et al. 2004)
Networked learning
• Knowledge = Social• New possibilities for Social Web Technologies• Learning can take place in Networked
Environments• Communities of Practice
"People are increasingly sharing, discussing and negotiating knowledge through computer networks, therefore stressing the social nature of learning"
(de Laat, 2006)
Social capital
Connections among individuals - social
networks and the norms of reciprocity and trust that arise from them.
(Putnam, 2000)
Why invest in social technologies?
• Need for organizations to be knowledge productive (Kessels, 2000)
The competitive advantage of organizations does not come from
knowledge itself but from the ability to make knowledge productive
(Stam, 2007)
Case studies
o Canadao Netherlands
• Testing viability of the model
• Interviews
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• Span from Low to High Affinity to technology• Corporate Roles: Individual Contributor to Management •Company size: 75,000•Business Unit : 350
Office Communicator (OC)Adobe Connect / Live Meeting WebcamsOutlook / Sharepoint
Discussion - WikiImmediacy - OCProfile – White pagesCommunication- Outlook
Initial Interview ResultsConnectingTechnologyParticipants
Yammer• High Affinity to Technology
• Corporate Role: : Individual Contributor to Management
• Company size: 130• Business Unit 55
Yammer • Profile• Communication
•
Recommendations
• Connect to everyone
• Trust as foundational• Credibility v Competition• Outlook as primary connection still• Lurker participants now are active collaborators• Initial connection established immediately
KNOWLEDGE PRODUCTIVITY
PROFILE
CONNECTSHARE
Insights
• Trust not an issue• Lurkers abound• “Literally more connected”• Real life connection• Distraction
Q&A