Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

12
Yale & The Yale & The Cloud Cloud Salesfor ce.com as SaaS/PaaS at Yale Salesforce.com as SaaS/Paa S at Yale Univ ersity University

Transcript of Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

Page 1: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

Yale & The Cloud

Yale & The Cloud

Salesforce.com as SaaS/PaaS at Yale

Salesforce.com as SaaS/PaaS at Yale

UniversityUniversity

Page 2: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

1. Introduction - 1. Trends in Higher Ed Innovations2. Higher Ed expectations3. The Salesforce Platform

2. Specific related SaaS/PaaS footprints at Yale• How are we using Salesforce/Force.com SaaS/PaaS

today?• What’s in the immediate pipeline?

3. I think there is an opportunity to use Salesforce.com for my project, how do I engage?

4. Questions

Page 3: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

Higher Ed Technology ExpectationsHigher Ed Technology ExpectationsThe technology revolution is already driving higher expectations as our constituents interact with state-of-the-art consumer technology side-by-side with applications developed and supported by Yale.

ConsumerizedConsumerized

Functions and feels like systems found on the consumer webFunctions and feels like systems found on the consumer web

PersonalizedPersonalized

Understands who I am in the context of what I am doingUnderstands who I am in the context of what I am doing

DemocraticDemocratic

Allows the consumer to have a say in device, form and functionAllows the consumer to have a say in device, form and function

SocialSocial

Includes a useful, integrated social componentIncludes a useful, integrated social component

MobileMobile

Functions effectively on smart phones and tabletsFunctions effectively on smart phones and tablets

Page 4: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

Higher Ed Technology TrendsHigher Ed Technology TrendsYale is exploring a multitude of new opportunities, most somehow connected to the evolving cloud landscape.

Page 5: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

+ Salesforce.com PlatformSalesforce.com Platform

Feature-rich, flexible, configurable, customizableFeature-rich, flexible, configurable, customizable

Built-in access controls, roles management and Built-in access controls, roles management and workflow engineworkflow engine

Extensive reporting and dashboard capabilitiesExtensive reporting and dashboard capabilities

Interesting community and group featuresInteresting community and group features

Smartphone and tablet enabledSmartphone and tablet enabled

Highly secure and auditable, approved for PHI at YaleHighly secure and auditable, approved for PHI at Yale

World-class enterprise product, continually improvingWorld-class enterprise product, continually improving

True cloud solutionTrue cloud solution

Faster to implement, cheaper to supportFaster to implement, cheaper to support

We have identified Salesforce.com as a platform that can meet many of our needs and accelerate our ability to deliver a compelling solutions.

Page 6: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

Why it’s a compelling platform…

General Electric CEO - Use of Chatter (start time 8:46)

The Salesforce Platform

Service Cloud Example (start time 11:40)

Page 7: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

Apps that need these… … can be built efficiently with Force.com

Mobile Support

Workflow

A B D

C

Security & Sharing

Reporting & Analytics

Audit & Compliance

Clicks Code

Java / .NET

80% 20%

20% 80%

Database

Why it’s a compelling platform for Yale…

Page 8: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

Where is this being used at Yale…

Office of International Affairs

Page 9: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

Platform Already Platform Already In Use…In Use…

Client ITS role Use/Purpose Launch status

Office of International Affairs

ITS Implementation CRM Launched

Yale Shared Services ITS Implementation Service Cloud w/Contactual

Launched

Sustainability ITS Implementation with CloudApps from AppExchange

Launched

HR Service ITS Implementation Service Cloud w/Contactual

Launched

AYA – Reunions/Events ITS Implementation Force.com custom app Launch expected Fall 2012

ITS – RM Group ITS Implementation CRM Launched/Retired

Marketing & Trademark Licensing

ITS Recommendation CRM & document management

Launched

Salesforce.com in Use at Yale

Page 10: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

Platform Already Platform Already In Use (cont.)…In Use (cont.)…

Client ITS role Use/Purpose Launch status

Yale China Assn. None CRM Launched

Yale Univ. Press – China Project

None CRM Launched

Yale Univ. Press (2) None CRM Launched

Yale Aortic Aneurysm Institute

Broker Track patients/research subjects

Launched

Office of New Haven & State Affairs

Broker Track students/research subjects

Launched

Entrepreneurial Institute Broker CRM Launched

SOM – CIO Council None CRM Launched

SOM – Free Chatter for Career Services

Broker Communicate with students re: career planning

Launched

Salesforce.com in Use at Yale (cont.)

Page 11: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

What’s in the pipeline…

Employee Service Center –Roadmap & Enhancements

Yale Shared Services – Enhancements

Yale College Reunions, and potentially other AYA events

Student Technology Experience

Page 12: Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.

How do I know if Salesforce.com is a good fit?

Is there an opportunity to try the solution?

• Limited free trial of CRM - salesforce.com

• Limited free developer edition trial – developer.force.com