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Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.
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Transcript of Yale & The Cloud Salesforce.com as SaaS/PaaS at Yale University.
Yale & The Cloud
Yale & The Cloud
Salesforce.com as SaaS/PaaS at Yale
Salesforce.com as SaaS/PaaS at Yale
UniversityUniversity
1. Introduction - 1. Trends in Higher Ed Innovations2. Higher Ed expectations3. The Salesforce Platform
2. Specific related SaaS/PaaS footprints at Yale• How are we using Salesforce/Force.com SaaS/PaaS
today?• What’s in the immediate pipeline?
3. I think there is an opportunity to use Salesforce.com for my project, how do I engage?
4. Questions
Higher Ed Technology ExpectationsHigher Ed Technology ExpectationsThe technology revolution is already driving higher expectations as our constituents interact with state-of-the-art consumer technology side-by-side with applications developed and supported by Yale.
ConsumerizedConsumerized
Functions and feels like systems found on the consumer webFunctions and feels like systems found on the consumer web
PersonalizedPersonalized
Understands who I am in the context of what I am doingUnderstands who I am in the context of what I am doing
DemocraticDemocratic
Allows the consumer to have a say in device, form and functionAllows the consumer to have a say in device, form and function
SocialSocial
Includes a useful, integrated social componentIncludes a useful, integrated social component
MobileMobile
Functions effectively on smart phones and tabletsFunctions effectively on smart phones and tablets
Higher Ed Technology TrendsHigher Ed Technology TrendsYale is exploring a multitude of new opportunities, most somehow connected to the evolving cloud landscape.
+ Salesforce.com PlatformSalesforce.com Platform
Feature-rich, flexible, configurable, customizableFeature-rich, flexible, configurable, customizable
Built-in access controls, roles management and Built-in access controls, roles management and workflow engineworkflow engine
Extensive reporting and dashboard capabilitiesExtensive reporting and dashboard capabilities
Interesting community and group featuresInteresting community and group features
Smartphone and tablet enabledSmartphone and tablet enabled
Highly secure and auditable, approved for PHI at YaleHighly secure and auditable, approved for PHI at Yale
World-class enterprise product, continually improvingWorld-class enterprise product, continually improving
True cloud solutionTrue cloud solution
Faster to implement, cheaper to supportFaster to implement, cheaper to support
We have identified Salesforce.com as a platform that can meet many of our needs and accelerate our ability to deliver a compelling solutions.
Why it’s a compelling platform…
General Electric CEO - Use of Chatter (start time 8:46)
The Salesforce Platform
Service Cloud Example (start time 11:40)
Apps that need these… … can be built efficiently with Force.com
Mobile Support
Workflow
A B D
C
Security & Sharing
Reporting & Analytics
Audit & Compliance
Clicks Code
Java / .NET
80% 20%
20% 80%
Database
Why it’s a compelling platform for Yale…
Where is this being used at Yale…
Office of International Affairs
Platform Already Platform Already In Use…In Use…
Client ITS role Use/Purpose Launch status
Office of International Affairs
ITS Implementation CRM Launched
Yale Shared Services ITS Implementation Service Cloud w/Contactual
Launched
Sustainability ITS Implementation with CloudApps from AppExchange
Launched
HR Service ITS Implementation Service Cloud w/Contactual
Launched
AYA – Reunions/Events ITS Implementation Force.com custom app Launch expected Fall 2012
ITS – RM Group ITS Implementation CRM Launched/Retired
Marketing & Trademark Licensing
ITS Recommendation CRM & document management
Launched
Salesforce.com in Use at Yale
Platform Already Platform Already In Use (cont.)…In Use (cont.)…
Client ITS role Use/Purpose Launch status
Yale China Assn. None CRM Launched
Yale Univ. Press – China Project
None CRM Launched
Yale Univ. Press (2) None CRM Launched
Yale Aortic Aneurysm Institute
Broker Track patients/research subjects
Launched
Office of New Haven & State Affairs
Broker Track students/research subjects
Launched
Entrepreneurial Institute Broker CRM Launched
SOM – CIO Council None CRM Launched
SOM – Free Chatter for Career Services
Broker Communicate with students re: career planning
Launched
Salesforce.com in Use at Yale (cont.)
What’s in the pipeline…
Employee Service Center –Roadmap & Enhancements
Yale Shared Services – Enhancements
Yale College Reunions, and potentially other AYA events
Student Technology Experience
How do I know if Salesforce.com is a good fit?
Is there an opportunity to try the solution?
• Limited free trial of CRM - salesforce.com
• Limited free developer edition trial – developer.force.com