Y-12 Lessons Learned Program Methods & Strategies
description
Transcript of Y-12 Lessons Learned Program Methods & Strategies
![Page 1: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/1.jpg)
Y-12 Lessons Learned ProgramMethods & Strategies
DOE 2010 ISM Champions WorkshopOperating Experience Program
September 14, 2010Susan Gilliam
![Page 2: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/2.jpg)
2
Program Health Evaluation • Are resources available for use to promote the Lessons Learned
Program?• What methods can be employed to improve the appeal and identify
benefits of Lessons Learned?• Can we successfully encourage the development of positive
Lessons Learned?• Does the program provide adequate “user friendly” tools for
developing and storing Lessons Learned?• How are Lessons Learned being utilized to promote continuous
improvement?• What methods and mechanisms can be employed to solicit and
obtain feedback?• Are the strategies to increase sharing Lessons Learned effective? • What tools can be developed to measure effectiveness of the
program?• Does the program comply with the Order & satisfy our
customer(s)?
![Page 3: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/3.jpg)
3
Organizational Coordinators• Coordinator Designation
– 88 Organizational Units– 42 Coordinators
• Roles & Responsibilities Defined
• Coordinator Validation– 6 months
• Communication– Email – Quarterly POC Meetings– YSource
![Page 4: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/4.jpg)
4
YSource Announcements – Define program– Promote program– Creating Lessons
Learned– Announcements
• Procedure Revision• Template Revision• Training• Promote Green
Lessons Learned• Enhancements to B&W
Y-12 Lessons Learned System (attachments, photos, videos)
![Page 5: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/5.jpg)
5
YSource Feature Articles• Readiness
– “Lessons Learned Driving Readiness”
• Construction– “Watch your step ! On the Job You Are Only as
Safe as Your Co-workers”
• Lessons Learned– “Now See This”
• Red Alert– “Contact with Overhead Lines and Ground
Step Potential”
![Page 6: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/6.jpg)
6
Lessons Learned Brochure
![Page 7: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/7.jpg)
7
Evaluation of Lessons Learned for Further Distribution• Lesson Evaluation
– “Decision Point Questions”
• SME Evaluation
• Coordinator Evaluation– “Decision Point
Questions”
• Coordinator Distribution
![Page 8: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/8.jpg)
8
Distribution of Lessons Learned • Series of bulleted lessons-hyperlinked to
System/Database• Standard Message
• Share• Contact Person• Review • Application• Incorporation• Feedback via link• Lessons Learned System link• Caution for use
– Recommended Actions Or Resolution From an Outside Source May Not be Appropriate Actions or Resolutions at B&W Y-12. Review and Approval by Functional Area Manager and/or Subject Matter Expert May be Required Prior to Adopting New Actions”.
![Page 9: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/9.jpg)
9
Lessons Learned Template • Template
– Instructions– Hyperlinks
• Priority Descriptors• Category Codes• HELP/Tools
– Reminders/TIO– USER ID (WebWhos)– Basis of Lessons
Learned• Includes OPEX
submission criteria
![Page 10: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/10.jpg)
10
Lessons Learned Template • Submission
Criteria– Category 1 Occurrence*– Category R
Occurrence*– Type A Investigation*– Directly related to other
sites/programs/ facilities*
– Potential improvement/cost savings*
– Provides significant new information*
![Page 11: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/11.jpg)
11
Sharing Lessons Learned Externally • Identifying Basis of Lessons Learned
• Utilizing User Id
• Notification System– 30, 60, 90, 120, etc.
• Record Maintenance
![Page 12: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/12.jpg)
12
Management Accountability• Denial of Review for
External Release
– States purpose of sharing
– Provides DOE O 210.2 criteria for sharing/OPEX
– Acknowledges requirement
– Encourages modification
– Transfers accountability to managers
![Page 13: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/13.jpg)
13
Meeting Customer Needs• Friendly Reminder• Dedicated Program E-mail Address • Backup Support• “Out of Office” Reply
– Follow the procedure– Seek Coordinator Guidance– Use Current Template– Use System Tools
• Fact Sheets• Attributes• Submission Checklist
– Obtain Classification Review
![Page 14: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/14.jpg)
14
B&W Y-12 Lessons Learned System• User
– Submit a Lesson (e-mails Template)
– Search• Priority Descriptor• Codes• Identifier• Key Words• Chronological
– Help– Related
Links/References– Contacts– Comments
![Page 15: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/15.jpg)
15
![Page 16: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/16.jpg)
Search results with hyperlink examples
![Page 17: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/17.jpg)
17
B&W Y-12 Lessons Learned System
![Page 18: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/18.jpg)
18
B&W Y-12 Lessons Learned System• Administrator
– Lesson entry– Spell check– Edit– Preview– Publish– Attachments– Photos– Videos– Notification
System– Amend
![Page 19: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/19.jpg)
Administrator Tools• Submission
Status• Denials• Metric Data
![Page 20: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/20.jpg)
Lessons Learned Metrics• Lessons Learned
Origin• Priority
Descriptors• Feedback• HSS OE
Interactions• Basis for Lessons
Learned• Periodic Survey
Results (under development)
0
5
10
15
20
25
30
35
Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept
Lessons Learned Origin
FY10 External Lessons
FY10 Internal Lessons
![Page 21: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/21.jpg)
Lessons Learned Metrics
21
0 2 4 6 8 10 12
Assessment
Type A investigation (*)
Type B Investigation(*)
Category OE Occurrence
Category 1 Occurrence (*)
Category R Occurrences (*)
Category 2 Occurrence
Category 3 Occurrence
Category 4 Occurrence
PAAA NTS
Non-Reportable Event
Directly Relevant to Other …
Significant New Information
Projects
Potential Improvement/Cost Savings
Basis of Lessons Learned
Qtr 2 and Qtr 3
![Page 22: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/22.jpg)
22
Lessons Learned Training: – Web-based training:
Lessons Learned Fundamentals• Procedure requires completion by Lessons
Learned Coordinators
![Page 23: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/23.jpg)
23
Lessons Learned in Training: • Lessons Learned distributed to TWG by
organizational coordinators
• Lessons Learned evaluated by TWG for applicability & incorporation to reinforce training objectives
• TWG submits evaluation results
• Quarterly report prepared by Training Manager
![Page 24: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/24.jpg)
24
Quarterly Training Report Contents• Organization Reviewing• Total number reviewed by
each organization training staff
• Total number applicable• Identifies Lessons Learned
by Identifier• Applicable Training • Q# or qualification number
associated• Organization incorporating• 3rd Quarter Reviews 2,523• Incorporated: 87
![Page 25: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/25.jpg)
25
Quarterly Training Report• Hazard Communication
• Basic Hoisting & Lifting
• Fire Watch
• Rad Worker II
• General Employee Training
• Proper Use of Torque Wrench
• Applied Engineering Fundamentals
• Firefighting Near High Voltage -Electric
Transmission Lines
• Live Fire Drill
• Radiological Control Technician (RCT)
• Waste Generator Awareness
• Basic Lift Truck Pre/Post Vehicle
Inspection Training
• Rad Shipper: DOT
• New Employee Orientation
• Hearing Conservation
• Seasonal Facility Planning
• OPI Focus Groups
• Federal Motor Carrier Safety
Regulations: DOT
• DOT Load Securement
• Aerial Lift
• Nuclear Criticality Safety
• High Energy Activity Training
• Hazard Recognition Training
• Fall Protection and Prevention Safety
• USQD
• Welding & Burning
![Page 26: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/26.jpg)
26
Lessons Learned Use & Application • Are LL being used?• Applied? • Incorporated?• Improvements?• Documented?• How do we know?
![Page 27: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/27.jpg)
27
Lessons Learned Use & Application
• White Paper communicates: – Intentions to meet customers goals &
expectations– Promote customer confidence– Demonstrate effective company contractor
assurance by:• Applying Lessons Learned • Documenting Lessons Learned use• Sharing Lessons Learned
• Feedback Form Revised– Document use– Making a difference?
![Page 28: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/28.jpg)
Lessons Learned Application
28
Cost Savings
Work process
![Page 29: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/29.jpg)
Self-Assessment • Comprehensive Flow-down of DOE O 210.2
– No findings
• Contractor Assurance Self-Evaluation– One observation
![Page 30: Y-12 Lessons Learned Program Methods & Strategies](https://reader035.fdocuments.net/reader035/viewer/2022070503/56815dfd550346895dcc3bdb/html5/thumbnails/30.jpg)
30
B&W Corporate CAS Assessment
“B&W Y-12 has a strong Lessons Learned culture that is evident throughout the organization, and it is implemented in a way that promotes continuous improvement and transparency across the site and with the customer. Lessons Learned element of CAS is performing at a Managed Level of effectiveness. “
No findings, 3 observations, and one noteworthy were noted.