Xylo Book Final1

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An ISO 9001:2008 Company

Co

mpany

Profile

Co

mpany

Profil

e


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We at are committed to manufacture and distribute arange of paints for surface coatings which meet technical specifications

and the perceived quality of our valued customers. We achieve this

through a highly effective quality plan and thorough quality checks at all

stages of production.

Xylo has always been known for it's competitiveness and fairness within

the industries pricing structure. We endeavor to provide quality paint and

coating solutions to our customers so as to achieve total customer

satisfaction by continuously improving our QMS through training &

innovative technology and to have everlasting mutually benefitted

relationship with customer.

Our Quality Policy is periodically reviewed for establishing higher quality

objectives with growth and development of business.

Director Director

Xylo paints pvt ltd.

QUALITY POLICY


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Introduction about the company

The company is being promoted by technocrats having expertise in the field of paint technology and applications. The

commercial launch of the material manufactured by us started in April, 2010. There has been a tremendous growth in our

quality and quantity of output since the inception. We are trying to revolutionise this industry by bringing a concept of

'HONEST SELLING'.

When we say 'HONEST' we mean that there will be no forced selling, inflated selling, inflated claims and unjustified

expenses. We strive to be honest in our presentation, efforts, actions, submissions and the like. We encourage our

executives and clients to ask "why". The company is morally bound to explain its revolutionary products to its clients. We

instruct our marketing team to explain people the reasons for any actions/method being followed by us. It means that we

share and spread our knowledge in an interactive and friendly manner.

A continuous effort is being made to improve our presentation, packaging, upgrading our technology, effective and

speedy distribution of material, templates for sales etc. In this endeavour we had hired a professional team from '3E

Management Consultants' to streamline our operations in production, distribution and marketing. The consultants

helped us in getting an ISO 9001 : 2008 certification and will be guiding us in getting an ISO 14001 certification. We, from

the marketing team, must make our contribution in making XPPL a professionally managed successful company. The

family and the benefits must be shared by all of us.entire team of XPPL must work like a


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This is the most important aspect while making a sale. You should carry a properly applied sample.

The sample must have all the properties as claimed by the company.

The second option is to have the sample applied at site. Ensure that the sample is applied in front of you.

Do not leave the sample with the painter by letting him apply it himself.

Ensure that the sample is applied with the tools as specified by the company. Should the painter not have it,

give it from your kit. Ensure that the kit is cleaned before and after the application of the sample.

Call a couple of painters, preferably the contractor also, when the sample is being applied.

Let most of them apply the sample and get a feel of the product and the ease of application.

When you call each one of them to apply it, they feel important.

During the course of the application of the sample, keep them engaged with explanations about

the advantages from the cost angle, time angle and the ease of handling. This will ensure that they

are attentive towards the product.

Do not hurry and follow the sequence as laid down by the company.

Then visit the site on the following day and show all the properties as claimed by the company.

Ask them questions about their feel about the product. Insist on a small order enabling them to

have a better feel about the claims made by the company.

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SamplingMethod

s&Techniques

Sampli

ngMethod

s&Techniques


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Freq

uentlyAskedQuestions

Freq

uentlyAskedQuest

ions


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Daily Sales Report :

The reports must be submitted by you in the format given to you.The lines of DISCUSSION has to be filled completely. It must elaborateon the happenings/discussions at the site. After this is completed, dedicatethe last five lines for your plan of the following day.

Weekly Sales Report:

It is consolidation of week's achievements / happenings. It sums up the numberof calls made, bifurcating the same as fresh, repeat and follow-up.

This report must be ready on every Saturday morning .

Monthly Sales Report:

It is consolidation of your month's working and achievements. This report must be ready on the lastSaturday of the month. This contains the columns of total fresh calls, repeat calls and follow up calls,no. of new clients (with the value of order), no, of repeat clients (with the value of order) and your targetfor the next month.

Marketing / Selling tips:

While taking an appointment over the phone - create element of anxiety in the mind of the prospect andthat he should be eager to meet you. Do not give info about the company / product etc.As mentioned earlier, we should explain the product without hurting the ego of the other person.The painter/contractor might feel that he is the master of the game and that we respect it.Be attentive and patient. appreciate his knowledge and involve him in the discussion to let himunderstand your view point.

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Xylo Book Final1

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