XPP User Guide - amadeus.prismpresent.com · • Amadeus serves every part of the global travel...

XPP User GuidePayment Reporting

Product Overview v1.0 - September 2018 © Amadeus IT Group SA

Introduction to amadeus travel payments

Introduction to amadeus XPP reporting

Features and benefits

Product overview System overview Technical requirements

Documentation Services Ordering procedure/deployment

Glossary ContactsPayment Reporting UI User Guide

Product positioning

Business segmentation

Introduction to Amadeus Travel PaymentsAmadeus: Future-proof travel payments

Amadeus puts travel companies in control of their payments strategy, helping them take payment from their customers, pay their suppliers, and optimize both. We apply global expertise and a network of trusted partnerships integrated into our smart payment Hub to provide travel companies and their customers with a seamless payments experience.

Amadeus is travel: • We process payments in 192 countries

• Amadeus serves every part of the global travel ecosystem: airlines, airports, ground handlers, hotel chains, rail operators, car rental companies, tour operators, travel insurance providers, cruise and ferry operators

We are a trusted partner in payments technology:

• We process over 100 bn EUR worth of travel payments each year

• We partner with close to 1,000 travel companies and over 70 of the best financial services providers in the world

• Nearly 2bnEUR has been donated to Unicef using payment technology donated by Amadeus

• Amadeus is one of the world’s top 15 software

We provide a seamless payment experience:

• We simplify your payment supply chain – access to 400 banks + 300 methods of payment, three fraud providers, 20 payment service providers and 5 virtual card providers all through a single link

• We consolidate all payment data and transactions into our smart Hub, giving travel companies full control of their payment flows and strategy

• We have the expertise and product set to optimize your payments

At the core of our offer is a smart payment Hub which allows travel companies to manage payments across all their countries, sales channels and payment methods. Once connected to our smart Hub, travel companies can easily create seamless payments experiences, leveraging Amadeus-developed travel payment functionality combined with a rich mix of functionality from leading financial services partners.

Working with Amadeus delivers the following benefits to travel companies:

• Increased sales reach and conversion

• Reduced payment costs

• Optimized cash flow

• Simplicity, speed and flexibility in changing payment strategy to meet different needs

• Complete control of their payments strategy

• Rich management information that informs decision making

• Future proof

• Natively available inside Amadeus IT and Distribution solutions

With our deep travel expertise, and trusted payment partner model, Amadeus is the natural choice for travel companies who want to make their payments experience seamless.








Product positioning


Product positioningXchange Payment Platform offers one single platform to view and control all your payments. It provides you with a single panoramic view across your entire payment ecosystem around the world and across all your channels.

It’s a customizable solution that gives you total control of your payments data and includes a range of powerful tools to help you get paid and pay out efficiently and cost-effectively.

Unique depth of data

Access high-quality, real-time, actionable travel and payment data, consolidated in one place. Improved reporting, powerful, dynamic dashboards and transaction monitoring mean you get a solid understanding of how your payments are performing, enabling you to make better decisions.

Easy-to-use dashboard

The Xchange Payment Platform interface has been designed and built based on extensive user testing and feedback. Monitor your transactions, get alerts on fraudulent activities, easily customize reports, define dynamic rules, reconcile data, and much more – all in one single, easy-to-use interface.

Smart optimization

Xchange Payment Platform combines machine learning with manual feedback to make sure your payment system is optimized for acceptance costs and risk.








Product positioning


Business SegmentationFrom the very small travel agency to the world’s major carriers, every travel merchant can benefit from Amadeus Xchange Payment Platform integration.








Introduction to Amadeus XPP ReportingThe payment flow is including various steps, from the authorization to the settlement of funds; the complexity rises when all the possible options are activated (such as 3D Secure, or Fraud management…) and is replicated per every method of payment, sales channel and payment provider involved in the process. XPP reporting reduces the complexity by allowing its users to create custom reports and be fully in charge of which data should be visible in the report.

The interactive user interface (UI) of XPP reporting provides the possibility to create reports from predefined templates or from scratch. The reports can be scheduled or generated on demand and exported into different formats.

The tools is serving anyone needing visibility on transaction data, for example operations, finance or marketing department, etc.








Features & Benefits

Amadeus XPP Reporting offers the following features and benefits:

• A single place will provide you all the detailed or aggregated information about the payment transactions processed in Amadeus Exchange Platform, from any channel/provider, allowing the merchant to control the status of all payment transactions

• Reporting module integrates also travel information for each transaction, provides greater and relevant insight in the travel industry as well as increases efficiency in mid/back offices

• Delivered in various formats that can be automatically processed by revenue accounting systems

• PCI DSS compliancy: XPP reporting will inform the merchant with the concealed credit card number

• Capability to create a report from scratch where columns can be selected and customized and apply filter/sorting to the transaction result. The report can be scheduled as a recurrent report or generated as a single report on demand. The name of the report and columns can be changed and formatted according to specific needs.

• Provides either a full transactional report or an aggregated report (by any given field).

• Schedule the recurrent reports as daily, weekly or monthly.

• Allows a preview on the UI of how the report will look like, prior to exporting the result.

• Provides the user with a console to have visibility on reports in progress as well as historical reports generated. Status of historical reports can be obtained from the console and allow for efficient troubleshooting.








Customizable Format Delivery Reporting ui sections

Advantages/key value

Product overviewCustomizable

XPP Reporting is setup with the criteria the merchant requires. It can be customized as follows:

1. Recurrence

Single or recurring report, where the user can choose to select from a Quick period of “today, yesterday, this week, previous week, previous 7 days, this month, previous month, previous 30 days” or select specific dates and hour for the generation of the report.

2. The merchant can decide between reporting types such as transactional (including all transactions), templates (predefined columns, filters and sorting) or aggregated report (aggregated by any given field).

3. Formatting the column headers and modify the order of columns.

4. The merchant can also define which transactions for each method of payment have to be included in the XPP Report:

Credit Card

The following transaction types are possible, for any payment done via a payment card:

Transaction Description

Fraud screening Fraud screening transactions performed to prevent fraudulent payments (future chargebacks)

3DS enrolment This transaction verifies if a credit card is enrolled on 3DS (Verified by Visa, MasterCard, SecureCode, etc.)

EMV Transactions processed with an EMV device

DCC Transactions related to Dynamic Currency Conversion such as the offer lookup.

AuthorizationChecks if the amount of money for a given payment is available on the customer account. If the amount is available, it’s blocked for a few days and the authorization response is positive.

ReversalA reversal request cancels an authorization request. It unblocks the amount blocked by the previous authorization request.

CaptureA capture request confirms a previous authorization. These transactions actually trigger the transfer of the money blocked by the previous authorization request.

RefundA capture refund request is a request to trigger credit back to the customer account of an amount previously captured. Also called negative capture request. Refund can only be requested once the transactions has been captured.

Transaction Description

Creation Payment creation request is sent to the PSP

Validation Request to validate the payment is performed

Reversal Reversal request to cancel a payment that has not been captured yet

Capture Capture request sent to the PSP

Refund Request to trigger the credit back to the customer account once the payment has been captured

* Currently not available and transactions are subject to change

AMOP

For alternative methods of payment (AMOP), the following transaction types are possible:








FormatThe merchant can choose to receive the XPP Report in CSV format, PDF or in XML format. CSV and XML formats can be processed by revenue accounting systems.

Benefit

Import the XPP Report into your revenue accounting systems will increase the efficiency of all mid/back office processing in charge of revenue accounting.










DeliveryThe merchant can decide how to receive the XPP report files between the following two options:

• sFTP: the XPP Report files are pushed to the merchant’s sFTP server.

• ADEP tool:

- The XPP Report files are made available in Amadeus Data Exchange Portal (ADEP) which is a web-based solution for high-security document management and file-transfer. With this solution, users can use their web browser to login and securely send confidential files to colleagues throughout the enterprise and around the world

- By default, files are available up to 7 days and are removed from ADEP once they have been downloaded

- It’s also possible to send a notification email upon file availability

Benefit

Depending on your needs, you can decide to automatically import all the XPP Report information by receiving it via a sFTP connection, or to handle the delivery manually via the ADEP tool.










Reporting UI sectionsThe user will have a full overview of the different sections in the UI, providing the following information:

• My reports set-up – an overview of all configured reports

• Reports in progress – an overview of all reports that are in progress of being generated (scheduled or on demand)

• History – an overview of all generated reports

• Create a new report – how to create a new report step by step










Advantages/Key ValueThe XPP Reporting solution is supporting the value proposition of the Exchange Payment Platform, playing an active role for all the payment steps, but also inheriting the key advantages of the platform itself:

• Travel integrated for investigation and chargeback management: the payment information is bundled with the travel data (direct access to the PNR and to the ticket information), enabling the link between the sales and the payment context.

• Cross channel: the tool has access to the details of all payments processed by APP from the various Amadeus and non-Amadeus front offices, direct and indirect sales, with no switching cost in case a new channel is added. Additionally, this is a time saving characteristic, comparing to a situation where the user has to act on a different mid/back office tool per channel.

• Payment Provider agnostic: the daily report bundles all payment transactions, no matter which is the provider used to perform an action; everything is routed by business rules which are not seen by the user. This means no switching cost when changing providers in terms of implementation time/cost and training. Additionally, this is a time saving characteristic, comparing to a situation where the user has to act on a different mid/back office tool per payment provider.










System OverviewAll the traffic processed by the Amadeus Payment Platform is dumped in a database, called the production database.

On a regular basis, all the data stored in the transaction database are then crunched in order to provide statistics using the granularity of the database fields.

The whole system is running on the Erding platform (ADP), taking benefit of the operational guarantees of availability and performances (SLAs) guaranteed for all the other products part of the Amadeus Payment Platform.








Configuration and settings

Configuration and settingsAccess to the XPP reporting module will be enabled through a single sign on to the XPP Portal. The merchant will have the possibility to define user profiles which will allow users to view, edit and take actions on various reports based on user permissions.








Technical RequirementsXPP Report can be sent via a sFTP connection, therefor, the merchant must have a sFTP connection available.








DocumentationTechnical documentation about the XPP Reporting can be sent for your information, please contact the Product Management team.








ServicesTraining

Dedicated training on XPP Report will be provided by Amadeus Payment team.

Support

XPP Report is supported by the Amadeus Help Desk, the Central Product Management and the Product Definition.

Test

A version of the XPP Report of dummy transactions is available on request.








Prerequisites XPP Report activation

Ordering Procedure/DeploymentPrerequisites

The first prerequisite to implement XPP Reports for a customer is to have LSS access established and access to the Portal. The procedure should be initiated according to Amadeus standards for requesting access to the Amadeus Retailing Platform.

If you decide to receive the XPP Report via sFTP, then a second prerequisite is to have a sFTP connection available.








XPP Report activationAfter the prerequisites are confirmed and a commercial agreement is in place, you’ll be ready to access the Reporting UI through the Portal and ready to activate the first report. The activation time is about 3 weeks.

Prerequisites XPP Report activation








Name/Acronym Description

3-D SecureAn e-commerce protocol that enables the secure processing of payment card transactions in the remote environment. Also known as “Verified by Visa” and “MasterCard SecureCode”

Acquirer A member financial institution that processes the payment cards transaction for the merchant.

APPAmadeus Payment Platform is the technical solution on which are based all payment services provided by Amadeus.

ChargebackA transaction returned through interchange by an issuing bank to an acquiring bank. A transaction may be returned due to rule/regulation violations, cardholder disputes or fraud. With cardholder disputes, the merchant has the right to appeal and prove that the sale is valid.

CVS Credit Verification Service, also known as an authorisation request.

DCCDynamic Currency Convertor. This allows customers to pay in their home currency when making a purchase in any of the merchant’s sales channels.

Issuer or issuing bankA member financial institution that issues payment cards, and contracts with cardholder to provide card services.

Merchant Entity that contracts with an acquirer to accept payment cards.

PNRPassenger Name Record. A record of each passenger’s travel requirements, which contains all information necessary to enable reservations to be processed and controlled by the booking and participating travel provider.

PSPPayment Services Provider. Third party who provides and manages a simplified interface between the merchant’s application and multiple acquiring banks, card and other payment networks.

WO

Work Order. A Work Order is a request for the creation, modification or deletion of technical information which is either: - Stored in an Amadeus database, or - Required to use Amadeus functionality

Glossary








Navigation bar My Reports Setup Create New Report History Edit a Report page Examples of reports

Meet the Payment Reporting UIPayment Reporting module allows you to generate reports of the payment transactions you have generated within the Payment Hub.

Navigation bar

Use the Navigation bar on the left to access different product and their associated functionalities.

Navigation tabs provide access to the following views:

• My Reports Setup

• History

• Create New Report








My Reports SetupIn My Reports Setup page, you can check the existing report configurations in your organization.

You can search and sort by report configuration name, by status and recurrence.

The list of report configurations is composed of the following fields:

Status:

Status indicates if the report scheduling generation is activated or not.

The possible statuses are:

• Activated

• Deactivated

Status is only applicable to Recurring reports, in case of a Single report, ‘Not applicable’ is displayed.

Recurrence:

Recurrence field indicates if the report is a recurring or a single one.

icon represents a recurring report.

icon represents a single report.

Report name:

It indicates the name of the report configuration.

Period Collected:

Period where the payment transactions are going to be collected. It can be in relative time, such as ‘Previous day’ or ‘This week’, or absolute time, such as ‘the 11th of June 2018’.

See ‘Enter details, Single report and Recurring report’ section for details.


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Schedule Date

It indicates the frequency and the hour on which the report generation will be triggered. The possible values are: Every day at HH:MM (UTC) or Each weekday at HH:MM (UTC).

Schedule Date is only applicable to Recurring reports, in case of a Single report, ‘No schedule’ is displayed.

See ‘Enter details, Recurring report’ section for details.

Actions:

The following actions are available:

• Edit: Edit the selected report configuration. When clicking on edit, you are redirected to ‘Edit a Report’ page.

• Delete: Delete the report configuration. When clicking on it, you are be prompted for confirmation. Please be aware that the deletion cannot be undone.

• Duplicate: You can create a new report configuration by duplicating exactly the same configuration. By clicking on Duplicate, you are redirected to a ‘Edit a Report’ page with the sections filled appropriately.

• Deactivate/Activate (Recurring reports only) : You can deactivate the report generation of a recurring report or activate the report generation of deactivated recurring report.

• Generate (Single Reports only): You can generate the report of the given configuration.

Report configuration details

When clicking on a given report configuration, the configuration details are displayed. These are

• composed of the following:

• Format

• Delivery

• Report file name

• Description

• Columns Selected

• Filters

• Sort


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Create New ReportWhen clicking on Create New Report, you are redirected to ‘Edit a Report’ page with all the fields blanks, you need to fill it and then to click on Save in order to create your configuration.









HistoryIn this section, you are able to see the status of all the reports that have been generated.

The list of reports history is composed of the following fields:

Status:

tatus indicates if the report has been correctly generated or not.

The possible statuses are:

• Generated: the report has been successfully generated

• Error: the report generation has failed

In case of an error, by clicking on the error status, you can see more details on why the file couldn’t be generated.


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Recurrence:

Recurrence field indicates if the report is a recurring or a single one.

icon represents a recurring report.

icon represents a single report.

Report file name:

It indicates the name of the report file. In case the delivery method is “Download”, you can download the file directly by clicking on the report file name.

Period Collected:

Period where the payment transactions have been collected. It’s always represented in absolute time, such as ‘the 11th of June 2018’.

Generated On

It indicates when the generation of the file has been triggered.

Actions:

The following actions are available:

• Download (Delivery method download only): You can download the file generated.

Note that other actions, such as Generate, or Duplicate and Edit, are not yet available.

Report details:

When clicking on a given report, the configuration details are displayed. These are composed of the following:

• ReportID: useful to provide as reference in case of an issue.

• Format

• Delivery

• Report file name

• Description

• Columns Selected

• Filters

• Sort

• Reported transactions


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Edit a Report pageIn case you create, update or duplicate a configuration, you’re redirected to a page where you can edit your report. The following steps are available:

Enter details

In this part you can indicate the name and description of configuration, and the recurrence of the report and its scheduling.

Name of configuration

The name of configuration allows you to easily identify it among the others. It is a mandatory field.

Name of configuration can be up to 64 characters and cannot have the following special characters \ /: *? “ < > |% $

Recurrence

You can select between two types of recurrence:

• Single report: report is generated on-demand, when you decide it.

When choosing Single Report, you are able to select the data period in two ways:

• Quick period: You can select predefined sets of periods, such as Today, This week Or Previous 7 days. Time zone is always UTC.

Enter details Configure your report Delivery Options Action buttons and Preview bar


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• Specific Dates and Hours: You can select a day or a range of days by selecting them in the calendar view. In addition, you can specify the start hour of the first day and the end hour of the last day.

• Recurring report: report is generated at scheduled intervals that you can configure.

When choosing Recurring Report, you’re able to define the scheduling options for generation of the report on a daily basis:

• You can select if you want to receive the report each day or each weekday and specify the time when you wish to trigger the generation of the report

• You can select the period of time where the transactions are going to be collected

• You can activate or deactivate the scheduling of the report with the switch button



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Note that Weekly and Monthly scheduling are not yet available.

Description

You can enter a description to help you to describe the report goal or configuration. This field is optional. The maximum length of the description is 1024 characters.



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Configure your reportIn this section you can define the content of the file you want to generate.

You can define the following:

Columns

In the column section, you can add the fields you need by selecting either a field or a set of fields or category of fields. At least one field needs to be selected in order to save the report.

By clicking on Add Column, a menu shows up with the available fields. The fields are organized bycategory and you can select the fields either individually by ticking them or select all the fields of a given category by clicking on the category and then ticking ‘Select All’. The fields that are included are ticked in the list.

If you want to have more details of a given field, you can click on it and you can see:

• field name

• description of the field: functional description of the field

• custom name of the field: the field can be renamed for this given report. The field custom name is propagated to the other sections (Filter and Sorting). You can revert back to the original standard field name by clicking on the x icon

To remove a given field, you can either un-tick it (or the complete category) or click on x icon that appears while going over the field.

As a result, you see then all the fields listed in the order that they will appear in the report. You can drag and drop the fields to reorder them.



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Filters

The filter section allows you to customize the transactions you want to report. Similarly to the columns, fields are grouped in categories. In addition, on top of the categories you can find a special category ‘Your Selected Columns’, where you can find the fields you have chosen as columns.

Several types of filters are available depending on the type of field:

• Freetext:

In freetext filters, you can chose one value or a set of values to be either included or excluded in the report.



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• OfficeID:

Whenever the field is an office ID, you can chose one value or a set of values to selected. In ‘What are acceptable inputs’ you can see expressions you can use to select officeIDs by expression.

• List:

In a list, you can select one or several values to be included or excluded in the report. Generally, the list of values is composed by a code, such as Country Code or Currency code, and a description, in the available search bar to can search for both to find your wished value.



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• Numeric:

If the field is a number, you can apply the following operations: Equals, Not equal to, Greater than or equals, Less than or equals and between.

See Examples of reports section for examples of how you could apply the filter to get different types of transactions in your report.

Sort

Any field selected in the columns can be used for sorting. You can select it in the dropdown list and then chose whether you want it sorted in a ascending or descending order. You can add up to 5 fields to sort.



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Delivery OptionsIn this section you can configure the file name of the report and how it’s going to be transmitted.

Report file name

The report file name is generated dynamically using free text and a set of abbreviations. By clicking on ‘List of abbreviations’ you can see the supported values. Below the report file name expression, you can see an example of the resulting file name.

If you don’t indicate any file name expression, a default one is applied.

Format

Only CSV is available.

Transmitted by:

You can select between three different types of transfer options:

• ADEP: the files are made available in Amadeus Data Exchange Portal (ADEP) which is a webbased solution for high-security document management and file-transfer. With this solution, you can use your web browser to login and securely send confidential files to colleagues throughout the enterprise and around the world. By default, files are available up to 7 days and are removed from ADEP once they have been downloaded. It’s also possible to send a notification email upon file availability.

• FTP: the files are pushed to the sFTP server of your organization

• Download: the files can be directly downloaded in the Reporting application, in the History tab

Note that, in order to have the first 2 transfer options working, you need first to request them to be configured by opening a WO.










Action buttons and Preview barAt the lower part of Edit a Report page, a black bar is present with the following actions buttons available:

• Cancel: Any change performed is ignored

• Save: The configuration report is saved. You are redirected to My Reports Setup

• Save and Generate: (This button is only available for single reports.) The configuration report is saved and the single report generation is triggered. You are redirected to My Reports Setup

Save related buttons are only active when all mandatory fields are filled in. In case the button is grayed out, when you mouse over the button, a tooltip indicates what are the missing fields.

In addition, by clicking anywhere on the preview bar, the section is expanded to show a table containing up to 20 transactions of the report that is going to be generated. This can help you on ensuring that the format of the file is the one you expect before generating it. Table is not available if no column has been selected or no date period has been defined.










Examples of reportsHere are a few examples of the reports you can configure by setting different filters:

Payer Authentication OK

Filters:

TransactionType: 3DS

Step: Authentication

Status: include OK

Authorizations in error

Filters:

TransactionType: Authorization

Status: ER, KO and RT

Authorizations with Fraud Screening

Filters:

TransactionType: Authorization

FraudResult: exclude (empty)









Contacts

Service Management Centre (SMC)

For more information about XPP Report, please contact your nearest Service Management Centre:

Address

Mail

Phone

Fax

INFO / WINFO

Office hours

Nice:AMADEUS Marketing SARL485, Route du Pin MontardBP 6906902 Sophia-Antipolis CedexFRANCE

Miami:AMADEUS LLC9250 NW 36th StreetMiami, Florida 33178USA

Bangkok:AMADEUS Asia Limited87/1 Capital Tower, All Seasons Place,21st Floor, Wireless Road, Lumpini, Patumwan, Bangkok 10330 - THAILAND

[email protected]

+33 4 9294 6200

+33 4 9395 8551

MFHD

24 hrs/day, 7 days/weekOffice hours: Call the SMC nearest to your locationOutside office hours: Your call will be automatically forwarded to the next operating SMC.

MFHD MFHD

[email protected]

+1 305 406 8800

+1 305 406 8801

[email protected]

+66 2 305 8110

+66 2 305 8120

XPP User Guide - amadeus.prismpresent.com · • Amadeus serves every part of the global travel...

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Transcript of XPP User Guide - amadeus.prismpresent.com · • Amadeus serves every part of the global travel...